We had solar panels and a battery installed 3 years ago by Contact Solar. The process went well and the system has been running well since. Very impressed with level of after sales care after a recent... See more
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Review summary
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I had a great experience from start to finish. I knew I wanted to maximise how many panels we could fit on the roof, needed advice on battery size which they were happy to provide. Very knowledgeable... See more
Company replied
Contact made the whole process very easy and felt reasured the whole way through with no pressure selling. System was very competitive with quick install dates and information easy to understand... See more
Company replied
I didn’t know who to approach for a quote on solar panels. There are so many ads you see these days! I contacted my Energy Co, EDF, who recommended Contact Solar. A great experience from start to fini... See more
Company replied
Company details
- Solar Energy Contractor
- Electrical Installation Service
- Energy Equipment and Solutions
- Green Energy Supplier
- Solar Energy Company
- Solar Energy Equipment Supplier
About Contact Solar
Written by the company
We are Contact Solar, part of the EDF Group. We're a trusted solar panel and battery storage experts providing end-to-end solar PV installations across the UK.
Why Contact Solar?
- 🤗 Which? Trusted Traders
- 🤩 Highest Trustpilot & Google reviews in the UK
- 🇬🇧 Nationwide coverage
- 💸 10,000+ happy customers
- 🥷 Instant online prices
- ⌛ Over 12 years trading
- 😇 Leading UK customer service
- 🚀 Lifetime support promise
- 0️⃣ 0% deposit - pay when installed
Contact info
10 Eaton Avenue, PR7 7NA, Chorley, United Kingdom
- 01257443377
- info@contact-solar.co.uk
- contact-solar.co.uk
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 52% of negative reviews
Typically replies within 48 hours
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Instal team were amazing.
The quality of the instal and final product are great. Communication is not a strong point though. I had a visit for survey ahead of work starting and ideas had been discussed. Then no one from the company let me know what had been decided as to how my instal would go. On the day of instal it was left to me to sort out details and give the correct information to the team on site as the plans hadn’t been updated and they were going off the first draft sent to them from the office. Lads on site were amazing and installed the kit to my requirements and at least I got the job completed to my satisfaction in the end.
30 June 2026
Reply from Contact Solar
Hello Peter,
Thank you for taking the time to share your feedback. We're really pleased to hear that you're happy with the quality of your installation and the finished system, and we'll be sure to pass your kind comments on to our installation team.
We're sorry to hear that some of our earlier communication fell short of expectations, and we appreciate you bringing this to our attention. Your feedback has been shared with the relevant teams so we can improve our internal communication and ensure installation plans are fully updated and communicated before work begins.
Thank you again for your honest review. We hope you enjoy the benefits of your new solar system, and if you need any assistance in the future, we're always here to help.
Kind Regards,
Contact Solar
Good experience
All the office personnel who contacted me were very helpful. Sometimes I found it a little confusing that there were so many, and from different departments, but I got there in the end.
The guys who came to fit the panels were very efficient and tidied up their work area beautifully. The electrician explained a little how the system worked and gave me helpful information which enabled me to make personal choices. The second electrician also showed me how the iboost worked and completed his fitting really quickly. The scaffolders too were quick and tidy (even if their poles blocked my television for the duration)! But I survived!
It was beneficial that EDF controlled both ends of the process and I am now environmentally friendly and earning money!
4 June 2026
Reply from Contact Solar
Hello Maisie,
Thank you for your kind words. We value each and every customer, and it is great to see that your experience has been so positive.
Thank you for choosing Contact Solar, we look forward to supporting you through your energy saving journey!
Kind Regards,
Contact Solar
Clear and practical instructions and…
Clear and practical instructions and advice tailored to my enquiry
2 July 2026
Reply from Contact Solar
Hello Robert,
Thank you for your review! We're delighted that you're happy with your experience. Your feedback is greatly appreciated and motivates our team to continue delivering excellent service.
Thank you for choosing Contact Solar.
Kind Regards,
Contact Solar
Prompt help and advice to fix a small…
Prompt help and advice to fix a small problem .
1 July 2026
Unprompted review
Reply from Contact Solar
Hello Paul,
Thank you for taking the time to review Contact Solar. Customer satisfaction is our top priority, and your review reaffirms the hard work we put in every day.
Thank you for your support!
Kind Regards,
Contact Solar
Excellent service & Ben made everything…
Excellent service & Ben made everything very easy to follow as well as being extremely polite & professional.
1 July 2026
Reply from Contact Solar
Hello Peter,
Thank you for your review! We're delighted that you're happy with your experience. Your feedback is greatly appreciated and motivates our team to continue delivering excellent service.
Thank you for choosing Contact Solar.
Kind Regards,
Contact Solar
Very good service and price
Very good service and price. I would have given them 6 stars if the bird netting hadn’t been forgotten on the installation. Rectified quickly would recommend
10 June 2026
Reply from Contact Solar
Hello Carl,
We are thrilled to hear that you are happy with the service received from Contact Solar. Your feedback means a lot to us and helps us to continue to improve.
Thank you for your support!
Kind Regards,
Contact Solar
Just added a 2nd battery for more efficiency
One year on from having a solar and battery install, we have just added our second battery to offset the tariffs going up. Always great service from Contact Solar, smooth delivery, job done and a very nice handover.
30 June 2026
Unprompted review
Reply from Contact Solar
Hello Neil,
Thank you for your kind words. We value each and every customer, and it is great to see that your experience has been so positive.
Thank you for choosing Contact Solar!
Kind Regards,
Contact Solar
Friendly and professional. High standard of installation
From initial proposal to installation and technical support, I found the Contact Solar team friendly and professional, without any hard sell. The installation of panels, inverter and battery was completed in half a day and the area was left clean and tidy. There was a delay in registering my SEG tariff application with EDF, but this was cheerfully resolved. Not surprisingly, they are very busy and would benefit from improving the contact centre experience/wait of their single phone number. Recommended.
8 May 2026
Unprompted review
Reply from Contact Solar
Hello Nigel,
Thank you for your positive review! It's wonderful to hear that you had a smooth experience with Contact Solar. Reviews like yours motivate our team to continue delivering excellent service to every customer.
Thank you for choosing Contact Solar, and we wish you many years of renewable energy savings.
Kind Regards,
Contact Solar
Contact Solar performance excellent throughout.
Contact Solar (CS) acts with integrity, communicates effectively and clearly, and keeps to planned schedules.
CS’s installation team discussed and suggested options for placements of main equipment and cable routing prior to commenced. They were quick, knowledgeable, pleasant and very respectful.
We are extremely happy with how the whole process from quotation through to completion of installation and follow up call within 24 hours was undertaken.
29 June 2026
Unprompted review
Reply from Contact Solar
Hello Andrew,
Thank you for your fantastic review! We're delighted to hear that you had such a positive experience with Contact Solar. Providing excellent customer service is at the heart of what we do, and we're so pleased we could help. We hope you enjoy the benefits of your new system for years to come.
Kind Regards,
Contact Solar
Fast and effective response to my…
Fast and effective response to my question. Thank you
26 June 2026
Unprompted review
Reply from Contact Solar
Hello Jim,
Thank you for your kind words. We value each and every customer, and it is great to see that your experience has been so positive.
Thank you for choosing Contact Solar!
Kind Regards,
Contact Solar
What a tremendous company
What a tremendous company from start to finish everything ran smoothly the fitters were absolutely unbelievable in 38° temperatures. They still managed to complete it. Tim was amazing, thank you.
25 June 2026
Unprompted review
Reply from Contact Solar
Hello Ray,
Thank you for your wonderful review! We're delighted to know that you are happy with your new solar PV system.
Our team works hard to ensure our service meets each customer's expectations, and it is great to hear that we succeeded.
Kind Regards,
Contact Solar
Great company
From my initial enquiry to the final sign off I cannot recommend Contact Solar high enough. Every stage was fully explained and they made sure I was happy to proceed, after installation I was contacted to make sure I was satisfied with the work and understood how it worked. Highly recommend this company if you want solar power installed.
22 June 2026
Reply from Contact Solar
Hello,
Thank you for your fantastic review! We're delighted to hear that you had such a positive experience with Contact Solar. Providing excellent customer service is at the heart of what we do, and we're so pleased we could help.
We hope you enjoy the benefits of your new solar PV system for years to come.
Kind Regards,
Contact Solar
Reply from Contact Solar
Hello Iswurdeo,
Thank you for your lovely review! We work hard to provide a smooth and professional experience for every customer, so it's wonderful to know we met your expectations.
Thank you for choosing Contact Solar!
Kind Regards,
Contact Solar
Competitive and Smooth Installation
Contact Solar as part of EDF provided a competitively priced and well planned and executed installation of my Solar panel system.
All aspects from order to post installation support were excellent.
All staff are friendly and informed.
So glad I got my system from them - All so smooth.
26 June 2026
Reply from Contact Solar
Hello,
Thank you for your wonderful review! We're delighted to know that you are happy with your new solar PV system.
Our team works hard to ensure our service meets each customer's expectations, and it is great to hear that we succeeded.
Kind Regards,
Contact Solar
yet another company that think the law…
yet another company that think the law doesnt apply to them...
Sales person amazing charisma, tells you all the things you want to hear..
the surveyor comes out says yea thats all ok can do this do that all good customer happy.
then the fun begins, they pushed us to get it in and the scaffolding up, then when it was up tried to delay the install from what they had stated by many weeks.
when the install team came they didnt have the correct things to put the system where it should of been (on the wall) like was agreed with the surveyor. so they put it where it was easiest for them, not what was agreed.
then when it was up 4-5 attempts to change to the EDF tariff which gave 24p export and no standing charge. impossible to do as the 4-5 times it was set up cancelled set up cancelled ment your paying extortionate prices while you wait. wasnt simple so ended up going back to the original supplier just to get a service and a tariff that wasn't standard rates . they wouldn't backdate it either at the time had to make a complaint. but they quoted us 6.6kw from the roof and 5kw export we should easy achieve as we was south facing house and the property should hit maximum alot over the years. mmm lets say the system they provided will NEVER achieve those figures there impossible to get "without turning the whole house electrics off" was the comments after sales.
but then they lie to the MCS when i complained to them. 90 days have passed and they have not even provided my DSAR request that should be done in 30 days ( they lied in the calls and i asked for them, they requested 60 days extra due to call issues yet still to this day haven't acknowledged this 2 months has passed).
the manager doesn't even understand what clipping ment when talking to her so the knowledge base of the people is quiet crazy at best.
be warned what the sales person tells you also. there completely different from what the technical team tell you with regards the system and its completely different. swapping over to get the tariffs that make the system look atractive too is a sham.
i'd avoid this company if i had the chance again. you think when they say part of EDF your getting a company that knows what there doing, far from it.
ill be taking my case further because what they say when there trying to get you to buy it is FAR from what you get afterwards and the service is appalling
if your searching reviews of this company because your thinking of buying from them. you need to avoid them because my experience of this company and this is my experience of them, has been rubbish. if i could remove them and have to start again (cant afford to just rip them down) just to get away from the company i would there that bad.
12 January 2026
Unprompted review
Reply from Contact Solar
Hello John,
Thank you for taking the time to share your feedback. We are sorry to hear that you remain dissatisfied despite the extensive support and correspondence we have provided since your installation on 12th January 2026.
We would like to clarify several points raised in your review for the benefit of readers seeking an accurate understanding of your experience.
Firstly, your complaint does not relate to any breach of law or legal obligation. Throughout our ongoing discussions, we have responded to your concerns in detail and provided explanations supported by system data and technical evidence.
We also do not accept the suggestion that you were pressured into proceeding with your installation. As with all customers, you were informed that scaffolding is required before an installation date can be confirmed and that scaffold hire can remain in place for up to four weeks. This information was provided as part of our standard installation process and your installation was booked within our usual timeframes.
Regarding the battery installation, the batteries were installed in the same agreed location discussed during the survey. The only change was that they were floor-mounted rather than wall-mounted due to the available wall space required for three batteries and compliance with manufacturer cable-length restrictions. This was discussed and agreed with you during the installation.
We are sorry that you experienced difficulties when attempting to switch energy tariffs. While tariff administration sits with the energy supplier rather than the installation team, we will ensure your feedback is passed to EDF's tariff team for review and improvement.
In relation to system performance, we have explained on numerous occasions that your inverter has a maximum DC capacity of 6.5kW. Solar generation is naturally variable and depends on environmental conditions, including weather and seasonal sunlight levels. During the original complaint period from January to March, your system had not yet reached its full generation potential primarily due to winter weather conditions and because your batteries were frequently reaching full charge, limiting further usable generation. Since then, particularly during recent weeks as weather conditions have improved, generation has increased as expected. We have provided multiple screenshots and screen recordings demonstrating this, both directly to you and to MCS as part of their review.
We also categorically reject the suggestion that inaccurate information has been provided to MCS. All information submitted reflects the same explanations and evidence that have been communicated directly to you throughout our correspondence since 24th March 2026.
Regarding your Data Subject Access Request (DSAR), this was acknowledged within five working days of receipt and all available data has been provided in accordance with our obligations under UK GDPR.
We pride ourselves on delivering high levels of customer support and, while we appreciate that we have not reached agreement on every aspect of your concerns, we believe we have consistently engaged with you, investigated every point raised, provided detailed explanations and continued to offer assistance throughout.
Kind regards,
Contact Solar
The two fitters Ashely and Toby were…
The two fitters Ashely and Toby were excellent. Professional, polite and amenable.
An 8-panel array, inverter and battery completed in under 3 hours - and in the intense heat - when Toby had to work on the wiring in the roof space.
Hope their dedication is reflected in their salary! ;-)
23 June 2026
Unprompted review
Reply from Contact Solar
Hello Roger,
Thank you for your review! We're delighted that you're happy with your experience and your new solar PV system. Your feedback is greatly appreciated and motivates our team to continue delivering excellent service.
Thank you for choosing Contact Solar.
Kind Regards,
Contact Solar
They are quick
The company is quick and competitive. They offered lower than a few other brands that offered me solar.
I cannot comment on the generation aspect as I have not really been generating that long but I have seen a drop from my bills from 260£ a month to 140£ a month. But I have yet to see any benefits until I start getting bills back from the feed in tariff.
I have had some issues with communication from the company which since my first review they have contacted me.
But they are quick to set up your system in principle and quick to install it once agreed
I would say one thing they should apply before the system is installed to check if you qualify for exporting your electricity. As this is done after the installation so make sure you either get authorised before hand or get it checked before you get solar installed.
1 June 2026
Unprompted review
Reply from Contact Solar
Hello Dominic,
Thank you for taking the time to leave us such a detailed review. We're pleased to hear that the installation process was completed quickly and efficiently. It's also great to know you've already noticed a reduction in your energy bills.
We appreciate your honest feedback regarding communication and are glad we were able to get in touch following your initial review. Your feedback is greatly appreciated and plays an important role in helping us improve.
Thank you again for choosing Contact Solar.
Kind Regards,
Contact Solar
Very happy with everything from start…
Very happy with everything from start to finish.
Very helpful and friendly staff.
A+++
19 June 2026
Unprompted review
Always very helpful and quick with…
Always very helpful and quick with advice
Jack was very knowledgeable
22 June 2026
Unprompted review
Great service well done
15 June 2026
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