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Consultus Care & Nursing Reviews 101

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their incredible team, time, and positivity, highlighting their professionalism and supportive nature. Many people appreciate the excellent service, noting the company's dedication to providing the best care possible and their ability to match carers well with clients. The customer service is frequently described as exceptional, with reviewers feeling supported and at ease, especially regarding training and ongoing assistance. However, some people mentioned dissatisfaction with working conditions and concerns about staff treatment. Additionally, a few other people also felt that some carers were not adequately prepared for certain client situations.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, support, and... See more

Service

Users describe positive interactions with service, highlighting the professionalism, attention to detail, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the constant availability of support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What an incredible team at Consultus! Training is comprehensive and thorough. Accommodation is excellent too, very comfortable and clean, situated just around the corner. Thank you team for your time... See more

Company replied

Rated 5 out of 5 stars

I have used Consultus to provide live in carers to support several family members in their own homes over the last 19 years. In general we have been well matched with carers in terms of personalities... See more

Company replied

Rated 5 out of 5 stars

My 90 plus year old mother urgently needed care and, having heard positively for a number of years from a friend whose own mother has had Consultus carers, I arranged care. Louise answered the phone... See more

Company replied

Rated 5 out of 5 stars

Meeting Emma as my consultant was a such a God send! She immediately made me feel at ease in the new environment and gave me the confidence boost I needed to launch a career into caring. She listened... See more

Company replied


Company details

  1. Home Health Care Service

Written by the company

Consultus Care & Nursing agency is a long-established, family-run, provider of live-in carers and nurses offering 24-hour, personalised, private live-in care and live-in nursing in your own home. Since our family-led firm was established in 1962, we have stayed true to the vision of our founder, the late Mrs Anne Stevens, who knew that people feel better at home. We cover a wide variety of locations across the UK, meaning that wherever you are, we can provide care for you.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

101 reviews

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1-star

No history of asking for reviews

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Rated 5 out of 5 stars

Thankful!

I cannot recommend Consultus highly enough. Their care of both my parents (with complex physical needs and dementia) has been amazing. I have felt very supported and helped along the way and I'm confident that my parents could not be in better hands. Thank you!

4 November 2025
Unprompted review
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Reply from Consultus Care & Nursing

Thank you so much for your kind words Jo and for taking the time to share your experience. We’re delighted to hear that you’ve been so pleased with the care provided for your parents. Your recommendation means a great deal to us and to the whole team - Consultus Care and Nursing

Rated 5 out of 5 stars

Mirella is great and will be missed

1 October 2025
Unprompted review
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Reply from Consultus Care & Nursing

Thank you so much, Beverley. We’ll certainly miss Mirella — she’s been a fantastic member of our team and has made such a positive impact. We wish her every success and happiness with her house move. Best wishes, Consultus Care and Nursing.

Rated 5 out of 5 stars

Great team to join

I have been working with Consultus for several months. I only started caring work at the beginning of this year and have to say I am really glad I pursued my instincts to work with Consultus. They are amazing at maintaining the balance of being dedicated to both carer and client, not an easy task. It's a big thank you to the Consultus team!

3 October 2025
Unprompted review
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Reply from Consultus Care & Nursing

Hi Suzanne, thank you for your lovely review. We're so pleased your enjoying working with us! We're wishing you all the best in your career with us. Best wishes, Consultus Care and Nursing.

Rated 5 out of 5 stars

Carer

I have been working with Consultus Care and nursing for the past year to date. My experience with them has been absolutely top notch. Support and encouragement all the way. My consultant Mirelle Maluzzo truly became a friend and was fantastic with all her clients. I can highly recommend Consultus Care to clients as well as new carers

24 September 2025
Unprompted review
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Reply from Consultus Care & Nursing

Hi Angel! Thank you so much for your review. It's wonderful to hear you've had such a positive experience here at Consultus. Thank you for all the hard work you do for our clients. Best wishes, Consultus Care and Nursing.

Rated 5 out of 5 stars

Feeling valued and supported at Consultus


I've been working with Consultus Care & Nursing as a nurse for over 5 years and it's been a really positive experience. The team is supportive, professional, and always there when you need help. I’ve had the chance to work with lovely clients, and the flexibility has allowed me to balance work and life. It’s a great agency if you’re looking for reliable, well-organised work in care. Thank you from the bottom of my heart.

16 July 2025
Unprompted review
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Reply from Consultus Care & Nursing

Thank you so much for your kind review, Mrs Jania! We're glad you've had such a positive experience with Consultus over the past 5 years. Very best wishes, Consultus Care and Nursing.

Rated 5 out of 5 stars

Consultus consultants

I work for Consultus and have always had positive interactions with the office staff and consultants. I saw my consultant Mirella recently and again found her to be friendly, kind, caring and professional. I want to thank her for being helpful and approachable. It’s always a pleasure to see her and work with her.

2 July 2025
Unprompted review
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Reply from Consultus Care & Nursing

Hi Jenny! Thank you so much for your kind review. We're pleased to hear that you are having a positive experience with Consultus! Kind regards, Consultus Care and Nursing

Rated 5 out of 5 stars

We have been using Consultus since the…

We have been using Consultus since the end of January 2025. We have had a number of carers for living in care. and all of them have been excellent. Cheerful, hard-working and prepared to go above and beyond when required I cannot recommend them enough.

23 January 2025
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Reply from Consultus Care & Nursing

Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that you’ve been so pleased with the care provided since January. It’s wonderful to know our carers have made such a positive difference—being cheerful, hardworking, and going above and beyond is exactly what we strive for. Your recommendation means a great deal to us and to the whole team - Consultus Care and Nursing

Rated 5 out of 5 stars

Carer review

I have been a carer with Consultas for 8 years now. I've had wonderful consultants during this time , they are so professional. You always know you have the backing of your consultants at any time . I've had wonderful clients during my time, clients selected to fit your profile. The annual training is of high quality and very professional.

19 June 2025
Unprompted review
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Reply from Consultus Care & Nursing

Hi Irene! Thank you so much for leaving us this kind review. We're glad you've had such a positive experience with Consultus. Best wishes, Consultus Care and Nursing.

Rated 5 out of 5 stars

Live in carer

I have worked for Consultus care and nursing for nearly 4 years now. I couldn't be happier with the support I have received from them while being a live in carer. The care consultants are so supportive, especially Mirella, she goes above and beyond to support her clients and carers.

18 June 2025
Unprompted review
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Reply from Consultus Care & Nursing

Hi Tina! Thank you so much for leaving us this kind review. We're glad you've had such a positive experience with Consultus. Best wishes, Consultus Care and Nursing.

Rated 5 out of 5 stars

Great company, great experience

I joined Consultus in 2021 and it was the best decision I ever made. It is the best company to work for. Care is at the heart of the business and their training is of a high standard which helps to maintain the great reputation of the company. The training and care managers are all lovely. I would like to make special mention to Mirella and Helen who are such amazing, supportive care managers. Thank you Consultus.

3 June 2025
Unprompted review
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Reply from Consultus Care & Nursing

Hi Daniella! Thank you so much for leaving us this kind review. We take great pride in our training and managed care departments, and we're glad you've had such a positive experience. Best wishes, Consultus Care and Nursing.

Rated 5 out of 5 stars

Excellent care for my Mother who…

Excellent care for my Mother who recently had a spell in hospital. Her live-in carer Irene attended every day to sit with her and manage all her needs (important as the NHS were so over-stretched). She went ‘above and beyond’ and was so kind in supporting our mum during a really difficult time. Beautiful person and a wonderful carer.
Furthermore our regional care manager Sam was outstanding too in chasing up Mum’s GP, the ambulance and Medical staff at hospital and kept us informed of progress at all times. Lucky to have such a kind attentive team looking out for our Mum

27 March 2025
Unprompted review
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Reply from Consultus Care & Nursing

Thank you for your kind review regarding your mum. We are so pleased to hear that you've had such a positive experience with the care and support she has received from both carer and consultant. Wishing you and your mum all the best! Consultus Team

Rated 5 out of 5 stars

Excellence at every turn

During the last 2 years Consultus have and continue to provide an excellent service helping with the care of my elderly and frail parents. The quality of their carers is consistently good, and the service supporting us manage the care is always responsive, helpful and wise. We know we can rely on Consultus at each turn. Thank you!

20 March 2025
Unprompted review
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Reply from Consultus Care & Nursing

Thank you for your review regarding your parents. We are so pleased to hear that you've had such a positive experience with the care and support they have received. Consultus Team

Rated 5 out of 5 stars

As a self-employed carer

As a self-employed carer, I have enjoyed working with Consultus—previously for three years and rejoining the company in 2024. Not only do they ensure that all carers receive training and support, but the organisation also strives to match carers with those who require care services. The Consultus office team go out of their way to ensure that carers have suitable and sufficient bookings for the time they are available to work. This is particularly beneficial for carers who travel to the United Kingdom to work part-time.

20 February 2025
Unprompted review
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Reply from Consultus Care & Nursing

Thank you for your wonderful review Romay, we are so pleased to read your experience with us has been so positive working for Consultus, your role is so important to the quality of care we provide and we thank you for all you do to support our clients. Kind regards, Consultus

Rated 5 out of 5 stars

A rare find!

Consultus Care and Nursing, what can I say, look no further, if you are looking for a care company, choose them! If you are looking for a career in caring and you are integral, then choose them. Everyone in this company lives up to high standards. They have created a very highly functioning company while not losing their integrity and personal touch. 10 out of 10.

30 January 2025
Unprompted review
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Reply from Consultus Care & Nursing

Thank you for your kind review! We are so pleased to hear that your experience with us has been positive. Kind regards, Consultus

Rated 5 out of 5 stars

Choose Consultus Care…

After working 32 years in the care industry I decided I wanted to be a self employed carer. It was really important to me that I chose wisely after having had some bad experiences regarding support and training opportunities offered with previous companies I had worked for. I chose Consultus Care because from
my first contact with them I was impressed by the level of support they spoke about providing self employed carers including their commitment to ensuring all carers employed and self employed complete the annual training programme.
I have now been with Consultus for 3.5 years and it was the best decision I ever made. I have never felt more valued and supported as a carer than I have since I joined them. The passion and commitment that the Head office have for providing the best quality care possible shines through. I’ve never met a more dedicated and competent staff team in the care field and I can highly recommend anyone thinking of becoming a self employed carer to chose Consultus I am proud to be a member of the team.

30 January 2025
Unprompted review
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Reply from Consultus Care & Nursing

Thank you for your wonderful review, we are so pleased to read your experience with us has been so positive working for Consultus, your role is so important to the quality of care we provide and we thank you for all you do to support our clients. Kind regards, Consultus

Rated 5 out of 5 stars

BEST CARE COMPANY

Working for Consultus has changed my life! Not only do I adore my Job of caring for the vulnerable and making them smile and laugh each day, Hearing their stories and making their life easier - but all the professionalism behind the scenes in the Consultus office! The support I have received. The kind words from each and every staff member I have met! The top trainers. They always go above and beyond. I’m very proud and happy to be apart of the Consultus family.

24 January 2025
Unprompted review
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Reply from Consultus Care & Nursing

Thank you for your lovely review Nicole. We really appreciate your positive experience working for us , your role is so important to the quality of care we provide and we thank you for all you do to support our clients. Kind regards, Consultus

Rated 5 out of 5 stars

Well consultant is the best agency to…

Well consultant is the best agency to work with I've been working with them I think nearly seven to eight years now and they've been very good to me most of the managers are very very good trying to give you job and they're very very good so if anybody want to work for care agency I think consultants nursing and okay and nursing is the best company to work for

22 January 2025
Unprompted review
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Reply from Consultus Care & Nursing

Thank you for your kind review, Helen! We’re thrilled you’ve had a positive experience at Consultus. We strive to ensure all our carers have the best possible experience working for us. Kind regards, Consultus

Rated 1 out of 5 stars

I have unfortunatly worked for this…

I have unfortunatly worked for this company, in comparison to other companies they do not pay well. The training is very shoddy, the trainers (if you can call them that) do not seem to have any respect for carers who are expérienced. The lessons plans of some of the trainers havent changed in years. As far as i can gather working for consultus is not about being à good carer its about being à good ass licker, for want of better words. For myself i have done 6 months training for this job, not 5 days, and have been an examiner in France. The date of my expérience is from 2018 to 2022

18 January 2025
Unprompted review
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Reply from Consultus Care & Nursing

We are sorry to hear your feedback on your training experience Jennifer. At Consultus, we are committed to providing a positive experience for all our carers, both during their training and ongoing.
We take all feedback seriously and continuously strive to offer high-quality training.
If you would like to discuss your experience further, please contact us directly. Kind Regards, Consultus Team

Rated 4 out of 5 stars

Highly recommend

I used Consultus Care from May 2022 until my mum passed away on 1 July 2024.
The admin team were always very friendly and helpful.
The carers were very good. I think we had a few who weren’t quite right, but Consultus always dealt with any problems quickly and efficiently.

1 July 2024
Unprompted review
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Reply from Consultus Care & Nursing

Dear Elizabeth, Thank you for your review. We are pleased to hear that you were happy with the care your mother received, and the way in which we dealt with any concerns you had. Sending you best wishes, Consultus

Rated 5 out of 5 stars

Wonderful care

All my mother's carers have been fantastic: kind and extremely caring, conscientious and flexible. They and our care manager are very knowledgeable about her condition and circumstances, and always keep me informed. The Consultus Connect app gives detailed day to day updates and allows me to check her bookings. I am so grateful for the support and would highly recommend the agency.

27 August 2024
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Reply from Consultus Care & Nursing

Thank you for your review Hannah. We are so pleased to hear that you have had such a positive experience and felt so reassured. We are proud of the support that Connect - our in-house developed app - provides clients and carers alike and strive to continue to improve this based on feedback received. Kind regards, Consultus

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