Connecto Transfers Reviews 

14,315
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 4,411 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and helpfulness of the staff. Many people appreciate the drivers for being on time, courteous, and knowledgeable about local areas, often providing useful tips. The booking process is generally described as easy and efficient, with good communication and timely confirmations. However, some customers also noted issues with the delivery service, including drivers not showing up or being significantly late, leading to considerable inconvenience. There were also instances where the pick-up location was not as expected, or communication regarding delays was insufficient, causing stress for travelers.

What people talk about most

Service

Reviewers mention positive feedback about service, with many praising the punctuality, professionalism, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting drivers who are often described as... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reporting significant issues such as drivers... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process, with many finding it easy and efficient,... See more

Location

Consumers find location to be ambiguous, with some reporting positive experiences like timely pick-ups at... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Perfect! Superb driver, on time, very comfortable car with water and tissues provided. Couldn't fault driver and and pick-up / drop-off. The only problem we had was the walking as one needs assista... See more

Rated 5 out of 5 stars

Fantastic service from two great drivers. Pick up and drop off at montpellier airport On time Polite and knowledgeable on the local area. Lovely cars with greta air conditioning Will definit... See more

Rated 5 out of 5 stars

The booking confirmation was received via email. Upon landing, the driver, Vassilis, sent a text message about which exit door to take and where to meet him. The process was seamless. Vassilis was... See more

Company replied

Rated 5 out of 5 stars

Great communication as soon as we landed we had a message of the driver. He then provided a picture so we could easily find him in the crowd. Car was spotless, comfortable drive & he even provided som... See more


Company details

  1. Transportation Service

Written by the company

Connecto is a private door-to-door transfer and taxi service specializing in airport and city transfers. We are your friendly, reliable, professional chauffers all over Europe. Try our fast & easy online booking and travel in safety, comfort and style.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

14K reviews

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1-star

Asks customers to review

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4.6

All reviews

(14,315)

4,988 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Driver was waiting for us

Driver was waiting for us
Helped with our cases
Very friendly
Thank You, this service makes travelling a better experience, as you know your lift is waiting, no queues or wondering where to go to find a Taxi

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Great

Had a small issue with a transfer delay. Eventually everything was fine and reached the airport on time.

8 July 2026
Unprompted review
Rated 1 out of 5 stars

Driver didn’t turn up

Driver didn’t turn up! Didn’t answer the phone. Company landline also no answer. I was left on the airport with 2 kids in the middle of the night with nothing. I had to arrange my own taxi which was double price because it was night charge and not prebooked!
Raised a complaint and they gave the refund just for what I paid them, but nobody refunded what I had to pay extra because they left me.

26 June 2026
Unprompted review
Connecto Transfers logo

Reply from Connecto Transfers

Hi Wioleta,

I’m truly sorry for the situation you were left in, especially while travelling with two children at night. I will contact you by email so I can review the additional costs and see how we can assist further.

Kind regards,
Ivana

Rated 5 out of 5 stars

Good service

It was really good taxi, not too expensive and really polite! I Would recommend using it and I will book another taxi next time ill go to croatia.

8 July 2026
Rated 5 out of 5 stars

Perfect!

Perfect!
Superb driver, on time, very comfortable car with water and tissues provided. Couldn't fault driver and and pick-up / drop-off.
The only problem we had was the walking as one needs assistance and the walk to the car park on arrival in Brussels was far too long. I expected to be picked up ooutside the door as in other airports but this could have been due to on going works at the airport, although other taxis were outside the door collecting.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Super experience

Super driver , super "bus" only positive :)

8 July 2026
Unprompted review
Connecto Transfers logo

Reply from Connecto Transfers

Hi,

We are so happy to hear you had such a positive experience with our driver and vehicle! Thank you for sharing your kind feedback.

Kind regards,
Ivana

Rated 5 out of 5 stars

Excellent service as always

We have used connecto transfers on many occasions and their service is always excellent. Driver was there waiting for us despite a 90 minute delay. Prompt arrival for our return journey and vehicles were large and comfortable

6 July 2026
Unprompted review
Connecto Transfers logo

Reply from Connecto Transfers

Hi Doug,

We're delighted to hear that our service is always excellent and that our driver was waiting despite a delay. It's great that your return journey was prompt and the vehicles were comfortable.

Kind regards,
Ivana

Rated 5 out of 5 stars

Everything was perfect

Everything was perfect. The driver, who was very pleasant, was waiting for us in the arrivals Hall, the car was lovely, with air conditioning, and he left us at the door of our appartement.

7 July 2026
Unprompted review
Connecto Transfers logo

Reply from Connecto Transfers

Hi Patricia,

We're so pleased to hear everything was perfect, from our pleasant driver waiting for you to the lovely car with air conditioning!

Kind regards,
Ivana

Rated 5 out of 5 stars

Calm in the travel delay chaos

I had some travel delays on the way in, and Transfero was so good and prompt at responding to my emails about the issues. They moved my pickup with ease and completely calmed the chaos of the travel delay domino effect that we all know of.

2 July 2026
Unprompted review
Connecto Transfers logo

Reply from Connecto Transfers

Hi Harrison,

We're so glad we could help ease the stress of your travel delays! It's wonderful to hear that our prompt responses and flexibility made a positive difference.

Kind regards,
Ivana

Rated 5 out of 5 stars

Driver was very nice

Driver was very nice, nice driving and patience to wait for me..nice music too :)

2 July 2026
Unprompted review
Connecto Transfers logo

Reply from Connecto Transfers

Hi Sabrina,

We're so pleased to hear that your driver was nice, patient, and that you enjoyed the music! Thank you for your wonderful feedback.

Kind regards,
Ivana

Rated 5 out of 5 stars

Excellent service

Excellent service. Will use you again. Thanks

7 July 2026
Unprompted review
Connecto Transfers logo

Reply from Connecto Transfers

Hi Mrs. Smallman,

We are so glad you had an excellent experience and appreciate your kind words. We look forward to serving you again!

Kind regards,
Ivana

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