Connecto Transfers Reviews 

14,331
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 4,411 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and helpfulness of the staff. Many people appreciate the drivers for being on time, courteous, and knowledgeable about local areas, often providing useful tips. The booking process is generally described as easy and efficient, with good communication and timely confirmations. However, some customers also noted issues with the delivery service, including drivers not showing up or being significantly late, leading to considerable inconvenience. There were also instances where the pick-up location was not as expected, or communication regarding delays was insufficient, causing stress for travelers.

What people talk about most

Service

Reviewers mention positive feedback about service, with many praising the punctuality, professionalism, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting drivers who are often described as... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reporting significant issues such as drivers... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process, with many finding it easy and efficient,... See more

Location

Consumers find location to be ambiguous, with some reporting positive experiences like timely pick-ups at... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Perfect! Superb driver, on time, very comfortable car with water and tissues provided. Couldn't fault driver and and pick-up / drop-off. The only problem we had was the walking as one needs assista... See more

Rated 5 out of 5 stars

Fantastic service from two great drivers. Pick up and drop off at montpellier airport On time Polite and knowledgeable on the local area. Lovely cars with greta air conditioning Will definit... See more

Rated 5 out of 5 stars

The booking confirmation was received via email. Upon landing, the driver, Vassilis, sent a text message about which exit door to take and where to meet him. The process was seamless. Vassilis was... See more

Company replied

Rated 5 out of 5 stars

Great communication as soon as we landed we had a message of the driver. He then provided a picture so we could easily find him in the crowd. Car was spotless, comfortable drive & he even provided som... See more


Company details

  1. Transportation Service

Written by the company

Connecto is a private door-to-door transfer and taxi service specializing in airport and city transfers. We are your friendly, reliable, professional chauffers all over Europe. Try our fast & easy online booking and travel in safety, comfort and style.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

14K reviews

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4.6

All reviews

(14,331)

5,007 reviews in the last 12 months

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Rated 5 out of 5 stars

Top service and great price

Booking was easy & contact with the driver was excellent. Arrived ahead of schedule for our pickup and was extremely pleasant during the journey. Would definitely recommend & I'll certainly be using again in the future.

3 July 2026
Unprompted review
Rated 1 out of 5 stars

Cancelled Less Than 16 Hours Before Pickup – No Replacement, No Response

Our outbound transfer from Rimini Airport to Ravenna Cruise Port was excellent. Our flight was delayed by around 1.5 hours, but the driver was still there waiting for us. He was courteous and professional, and we appreciated his patience so much that we gave him a €70 tip.

Unfortunately, our return transfer was a completely different experience.

Around 24 hours before our scheduled pickup, we were told we would need to pay an additional €28 because the pickup location was supposedly incorrect, despite our booking confirmation clearly stating "Cruise Port - Ravenna, Porto Corsini". We agreed to pay the additional amount to ensure the transfer went ahead.

Less than 16 hours before pickup, Connecto Transfers cancelled our transfer due to "technical issues" with the assigned vehicle. Their email explained that they had checked their schedule and contacted partners but were unable to find a replacement vehicle.

While we understand that vehicle breakdowns can happen, we were left without a transfer to the airport from Porto Corsini, where last-minute transport options are limited. We booked our transfer well in advance for exactly that reason. With a flight to catch, we had no realistic option but to arrange another taxi at short notice, which cost €332.50. Although our original booking of €131.95 was refunded, we were still left €200.55 out of pocket.

We submitted a formal complaint requesting reimbursement of the additional cost and then followed it up through their website. Eight days later, we have still not received any acknowledgement or response.

The issue isn't that a vehicle developed a fault—these things happen. It's the complete lack of a workable solution, the financial loss we were left to absorb, and the absence of any customer service afterwards. Based on our experience, I cannot recommend Connecto Transfers.

4 July 2026
Unprompted review
Rated 1 out of 5 stars

Didn’t show up

We booked a transfer for 10:00 AM on the day of our departure. On the morning of the booking, they informed us they would arrive at 10:30 AM. Then, at 10:30 AM, they told us they wouldn’t arrive until 11:30 AM, which meant one person in our group was at serious risk of missing their flight.

When we raised the issue, they told us it was our problem and suggested we pay €500 (around 2.5× the original fare) for a taxi if we didn’t want to miss our flight.

Avoid this company. Our experience was completely unacceptable.

11 July 2026
Unprompted review
Rated 1 out of 5 stars

RIP OF COMPANY, AWFUL, DO NOT TRUST

Awful company. Took our booking, confirmed details (airport to accommodation). Driver wasn’t there when we arrived, we had to keep calling to find out where they were. When they arrived told us unless we paid more money (double the price)or they wouldn’t take us to our destination. We paid it as we were in the vehicle and they said that would cover return journey then demanded more money for that as well. Caused a lot of distress as 4 children were in vehicle (3 with additional needs) We used another company to take us back (happy transfers, which were amazing) company is refusing to refund money so we are taking legal action against them.
DO NOT TRUST THEM, RIP OF COMPANY

15 June 2026
Unprompted review

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