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Condoms.uk Reviews 

1,381
•
TrustScore 4.5 out of 5

4.6

Health and Beauty Shop
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Review summary

Created with AI, based on recent reviews

Evaluating 172 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention the impressive selection of available products, noting that everything is offered at very competitive and accessible prices that provide great value. Consumers also appreciate the prompt shipping times, helpful sizing guides, and the discreet packaging used for orders, ensuring a smooth and private shopping process. However, some reviewers were not happy with occasional shipping delays, especially when paid express delivery services failed to arrive promptly as expected. A few individuals additionally mentioned frustrations regarding courier handling and thin packaging materials that sometimes compromised product discretion.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping and... See more

Product

Customers had positive experiences with product, frequently praising the great variety, excellent fit, and... See more

Service

People report positive experiences with service, highlighting fast dispatch, quick shipping, and amazing... See more

Price

Clients share positive opinions on price, consistently highlighting great value, cost-effective options, and... See more

Quality

Reviewers express great satisfaction regarding quality, highlighting excellent, well-made products that fit... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have ordered on next day delivery extra pay amount.but it's been late for 3 days. I am really happy after discussion with customer service it's resolved with in 30 minutes and got refunded delivery... See more

Rated 5 out of 5 stars

The packaging was ripped when it arrived because the envelope was so thin, you could see the contents, so discretion needs a lot more attention *****To add I've had a reply from them and they've agr... See more

Company replied

Rated 5 out of 5 stars

I was buying these from Amazon until they stopped stocking them and out of all the brands Sagami are the best. However after recieving them I had an e.mail from Amazon warning me on a product recall... See more

Rated 5 out of 5 stars

Great fast service, Even after I put my old address on the order like an idiot 🤦🤦 One quick email , all sorted Delivered on time in perfect condition 👍

Company details

  1. Health and Beauty Shop

Written by the company

We stock a huge range of condoms, lubricants and accessories from the biggest brands in the business! Shop Durex, Mates, SKYN, Trojan and more with FREE Royal Mail 48 Tracked delivery on orders £25+. Otherwise, delivery starts at just £2.99. Discreet delivery on every order as standard.

Discreet delivery

We offer discreet delivery on every order as standard

Order to your home, office or any other address you have access to, with our discreet delivery guarantee. We use plain, generic packaging to send out every order.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(1,381)

174 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

Excellent range but prices seem quite…

Excellent range but prices seem quite high. Took a while to get the goods sent to me (ordered Friday, arrived the following Wednesday).

13 April 2026
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Reply from Condoms.uk

Hi Julia

Thanks for your custom and your review.

Thank you for your kind words about our range, too! We've worked super hard to source and sell the biggest selection of condoms, lubricants and accessories anywhere in the UK.

Our prices are amongst the most competitive in the UK for the brands and products that we stock. While some products may be sourced cheaper elsewhere (because some competitors may sometimes break down bulk clinic packs into smaller packs of condoms), this is not something we do. We only sell sealed, genuine packs, sourced directly from the brands and their official distributors.

We received your order on a Friday evening, and it was dispatched first thing the following Monday morning. It was sent on the Royal Mail 48 Tracked service you selected, which means a Wednesday arrival is right on schedule.

Thanks again for your custom.

Yours,

The Condoms.uk Team

Rated 1 out of 5 stars

Very poor quality

Very poor quality and there is no email that I received regarding this order

25 February 2026
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Reply from Condoms.uk

Dear hrithik panchal

We're sorry to hear there was a problem with your order, we've not received any communication from you before now to inform us of any problems.

Now we're aware, our team has just reached out and emailed you directly. Please respond to our email as soon as possible so we can take a look and resolve this for you without delay.

Yours

The Condoms.uk Team

EDIT, 27th April 2026 - hrithik, we've reached out to you via email twice in the last couple of weeks since seeing reading review. We have not received any reply from you. Please respond to one of our messages at your earliest convenience so we can assist you further and resolve this matter for you without delay.

EDIT 2, 28th April 2026 - we emailed you on the email address that you provided when ordering. Please respond to our message at your earliest convenience so we can help you, or please email hello@condoms.uk and one of our team will be pleased to assist.

EDIT 3, 15th June 2026 - we've emailed you on four occasions now with no reply, and you've not reached out to us at hello@condoms.uk either, as mentioned above. Can only assume this review is therefore fake or malicious. We've done our very best to reach out to you and resolve this for you, we cannot do any more than we have done.

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