I originally ordered two things and one of them seem to have arrived not up to their standard and sent me a new one at no charge. “I never thought I'd be someone who carried a sling bag, but now I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Great looking, high quality Travel Sling bag 2.0. Love all the safety features! But I really need to mention their OUTSTANDING customer service. Any questions were responded to so quick I could barely... See more
Company replied
I purchased the 2.0 travel sling in mini and regular while on sale in preparation for a trip to Rome due to high rates of theft. I changed my mind regarding color and size of one of the items and Conc... See more
Company replied
I purchased the beige and black leather sling bags myself, and I couldn't be happier with them. They are the perfect size—big enough to hold my wallet, phone, sunglasses, lipstick, mints, and even my... See more
Company replied
4.5
Excellent
518 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
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Great quality, even better service
I had a great experience with Concept Collective. The t-shirts are genuinely high quality — thick cotton, great feel, and they look/fit like a premium product. I had a sizing issue with my initial order and reached out to support, and Justine was absolutely fantastic. Super quick responses, really helpful, and she went above and beyond to make sure I ended up happy with the fit.
It’s rare these days to see a brand back their product and treat customers properly, but Concept Collective nailed it. I’ll definitely be ordering again.
20 January 2026
Unprompted review
Reply from Concept Global
Thank you so much! 💛
We’re glad you loved the quality of the t-shirts, and that Justine could help sort out the sizing quickly. We really appreciate the kind words and your support — can’t wait to have you back again 🙌
Great Product, Highly Recommended
I have this one. Great bag. 1.6L. It was a buy one get one free deal. I bring it everywhere — phone, charger, wallet, keys, earbuds, inflatable neck pillow, eye cover, and more. I love it for traveling, especially at the airport. Highly recommended.
5 January 2026
Unprompted review
Reply from Concept Global
Thank you so much for the amazing review! 🤍
We’re happy to hear how much you’re loving your bag and how it fits all your travel essentials so perfectly — from your phone and charger to even an inflatable neck pillow! That’s exactly the kind of everyday convenience we designed it for.
Wishing you many more smooth and stylish travels ahead, and thanks again for the recommendation! ✈️
Instagram add lead me to a actual good product!
Saw all the adds on insta and was looking for a sling bag for my New York trip. Just got them in. Great quality and the two-for-one deal is unbeatable. Cant wait to use it. The sizing on both are perfect.
23 January 2026
Unprompted review
Reply from Concept Global
Love hearing this — thank you so much! 🖤
We’re really glad the Instagram ad led you to something that actually delivered. Sounds like the timing for your New York trip couldn’t be better! The two-for-one deal and perfect sizing combo is exactly what we hoped you’d enjoy.
Have an amazing trip, and we can’t wait to see your sling bags in action! 🗽✨
Great customer service
The assistance I received regarding my order and my request to change the delivery date was fantastic. The communication was great, and I always felt informed. Cannot fault.
Note: review is regarding customer service only as we haven’t received our purchase yet. I’m sure we will be happy once received.
21 January 2026
Unprompted review
Reply from Concept Global
We’re glad to hear our team was able to assist you smoothly with your delivery date change and keep you well informed along the way.
We can’t wait for you to receive your order, and we’re confident you’ll be just as happy with the product once it arrives. If you need anything in the meantime, we’re always here to help!
Legit and trusted
The customer service is great. I contacted them about a delivery issue and they responded right away, corrected the issue and refunded me.
19 January 2026
Unprompted review
Reply from Concept Global
Thank you so much for your kind words — we truly appreciate you taking the time to share this!
We’re glad we could resolve the delivery issue quickly and make things right for you. We always want to make sure you receive exactly what you ordered and have a smooth, trustworthy experience with us from start to finish.
Thanks again for choosing us — we look forward to serving you again in the future!
dealing with them and customer service…
dealing with them and customer service has been the easiest process I’ve ever done working with an online company. The staff helped me and dealt with my order and got it to me real fast.
19 January 2026
Unprompted review
Reply from Concept Global
We’re really glad to hear that working with our customer service team was such a smooth and easy experience, and that your order reached you quickly. Making things simple and stress-free for our customers is always our top priority.
Thanks again for choosing us — we’re grateful for your support and look forward to helping you again in the future!
I had a truly excellent experience with…
I had a truly excellent experience with this company. The product is high quality and works exactly as described, but what impressed me the most was the reliability and customer support.
The support team is extremely responsive, quick to reply, and most importantly shows a genuine willingness to help. Every question or concern was handled with patience, professionalism, and kindness — something that is rare to find nowadays.
You really feel respected as a customer, which builds strong trust. I would definitely recommend this product and service to anyone looking for quality, honesty, and real customer care.
12 January 2026
Unprompted review
Reply from Concept Global
We’re delighted to hear that you’re happy with both the product and the support you received. Providing reliable service and genuine care for our customers is always our top priority, so your words really encourage us to keep doing our best.
Thank you again for your trust and recommendation. If you ever need anything in the future, we’re always here to help.
These bags are perfect for travelling
These bags are perfect for travelling, I bought one for me and got one for free which I gave to my son.
He also liked the sling bag very much.
I am very satisfied with the purchase.
2 January 2026
Unprompted review
Reply from Concept Global
Thank you for this! We’re glad the bags worked well for traveling and that your son liked his sling bag too. Really appreciate you sharing your experience with us.
Sling Bag
First, I ordered the wrong size bags and the customer service rushed the right size bags out to me for no cost. The bags themselves were a great addition for traveling to Ireland from the states. Held all the essentials: wallet, passport, phone, EarPods, gum, and additional snacks. No digging through pockets or backpack for what I needed.
7 November 2025
Unprompted review
Reply from Concept Global
We truly appreciate your kind words and support. Safe travels, and we hope the bag continues to serve you well on many more adventures!
Great security bag for safety of my belongings
I’ve bought 2 on the offer for my husband and I. Both are great colours — blue and green. Will use for our walks and airport travel, biking, etc. Great little kits :)”
15 December 2025
Unprompted review
Reply from Concept Global
Keeping your belongings secure while staying comfortable is exactly what they’re made for.
Thanks again for choosing us and for sharing your experience. Wishing you both many safe and enjoyable adventures ahead! ✈️🚴♂️🎒
“Great design and weight
“Great design and weight
Love the t-shirt — great design, fit, and perfect weight. Very pleased, thanks.
Vision T-Shirt — Washed Black / S.”
19 December 2025
Unprompted review
Reply from Concept Global
Thank you for your review! 😊
We’re glad you love the design, fit, and weight of the Vision T-Shirt. Enjoy wearing it, and thanks for choosing us!
Great sling pouch
Great sling pouch. Holds everything I’ll need on a trip.
16 December 2025
Unprompted review
Reply from Concept Global
We’re really glad to hear you’re loving the sling pouch and that it holds everything you need for your trip. That’s exactly what it was designed for!
Wishing you many smooth and stylish travels ahead ✈️🎒
Thanks again for taking the time to share your experience with us!
Great product and as described
Great product and as described, just a little long delivery.
16 December 2025
Unprompted review
Reply from Concept Global
Thank you for your feedback! 😊
We’re glad to hear you’re happy with the product and that it was as described. We apologize for the longer delivery time—this was due to the holiday period. We’ve also shared your feedback with the local courier to help improve future deliveries.
Thank you for your patience and for choosing us!
I purchased the large travel sling bag…
I purchased the large travel sling bag ( 2 for 1 offer)and although the quality seems good it is definitely not the size advertised which is disappointing as I was looking for something that holds more than my current travel bag. The length and width are smaller by a couple of centimetres but the depth is supposed to be 6cm and it is 3cm at full stretch. Quite misleading I think.
2 December 2025
Unprompted review
Reply from Concept Global
Thank you for your feedback — we really appreciate you taking the time to share this.
Just to clarify so we can help properly, could you please confirm whether you received the Regular or Large size? We’d love to double-check this and make things right if the incorrect bag was sent.
We’ve sent you a request for your order details, and you can also reach our support team anytime here:
https://conceptglobal.co/pages/contact
Once we have the details, we’ll be happy to assist further. Thanks again — we’re here to help!
They state 3-5 business day shipping
They state 3-5 business day shipping, I requested an update on when my package would be shipped on day 7 with the answer being I would get one "shortly".
I cancelled my order on day 10 as it still showed as being processed and not yet shipped.
AI chatbot customer service emails as well. Awful.
EDIT: The company’s response that I didn’t sent them the information they requested is untrue. I provided their very obvious AI chatbot an order number, email, and address as requested. It responded that I would get an update over the weekend. Which never happened.
7 December 2025
Unprompted review
Reply from Concept Global
Thank you for sharing your experience — we’re truly sorry for the frustration this caused.
We did reach out to you requesting your order details so we could look into the status and assist further. Unfortunately, we didn’t receive a response within the follow-up period, which limited our ability to investigate before the cancellation was requested.
That said, we completely respect your decision to cancel and understand your expectations. Your feedback has been noted and helps us improve how we communicate order updates moving forward.
If you’d still like us to review your case or need any further assistance, you can reach us directly here:
https://conceptglobal.co/pages/contact
This bag is beyond expectations
This bag is beyond expectations. Sleek and compact! An amazing bag for your important stuff like passport and cellphone whether you’re travelling or on everyday errands.
26 November 2025
Unprompted review
Reply from Concept Global
We’re so happy the bag turned out even better than expected. It really is the perfect size for passports, phones, and all the important must-haves. Enjoy using it for both travel and daily errands! 💛
Can't choose
I wanted to buy more things on their site, but in each attempt, a "free" voucher card was inserted, which they charged $25 regardless of how much I had in the basket, and every time I deleted it, a script was started that returned it, so there was no way to avoid it. Trying to solve it with "speed" and quick clicking, at one point I even had two such cards. I reported the problem to them and they were amazed and as if they were going to take a look. Then I realized that it was intentional.
Update few hours later :
Samo problem and no, theirs reply is false. You pay for gift card I try few minutes before, removed all items and in basket stays only gift card and one other item, first: you can't remove gift card and second : you're paying both. No matter what they say now, when you get to the payment card entry, both things are included to pay. If someone needs pictures of this case I will send it gladly.
1 December 2025
Unprompted review
Reply from Concept Global
Thank you so much for reaching out, and we’re truly sorry for the confusion and frustration this caused. We're here to help. 💛
We’ve checked and everything looks all good now. Thank you for reporting this to us — your feedback really helps us improve the shopping experience.
Just to clarify: the gift card that appeared in your cart is absolutely free once you reach the required purchase amount. You will not be charged for it under any circumstances.
If you have any questions or need further assistance, we’re always here for you.
Great Bags
Well these have come in very handy as I will be travelling abroad and it is nice to have the choice of which one I can go out on the streets with. These bags are the BEST!! Thanks.
22 November 2025
Unprompted review
Reply from Concept Global
Thank you so much for sharing this! 🌍✈️
We’re really glad the bags are coming in handy for your travels — having options makes such a difference, especially when you’re out and about.
We appreciate your support, and we’re happy you’re loving them! 🙌💛
Safe travels and enjoy every moment!
Stylish and great value, though not super water-resistant
Stylish and great value, though not as water-resistant as advertised. I spilled a glass of water and it soaked through the back and sides of the bag.
13 October 2025
Unprompted review
Reply from Concept Global
Thank you for your honest feedback — we truly appreciate it. 🙏
We’re glad you find the bag stylish and great value, but we’re sorry to hear about the issue with water soaking through.
Please contact us so we can take a closer look and help resolve this for you. We’re here to make sure you’re fully happy with your purchase. 💛
There’s a lot to like about this bag
There’s a lot to like about this bag. I’d like it more if there was a built in card holder and a pocket for my phone
18 November 2025
Unprompted review
Reply from Concept Global
Thanks so much for the feedback! Happy to hear you like the bag. A built-in card holder and a dedicated phone pocket are great suggestions — sharing this with our design team!
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