Complete Home Surveys Ltd Reviews 228

Sandra Manley is expensively incompetent. Last year she made very serious, basic errors in her survey report on the 1st floor flat I was selling. It was a new build in 2004 but she dated the building as "1950s", a very obvious error. She then listed possible latent defects in pre-2000 buildings, including asbestos, cavity wall tie corrosion, timber rot etc.
Incredibly, though the floor is obviously concrete beam-and-block, she reported it was "suspended timber comprising tongue and grooved timber boards". This nonsense continued as she went on to describe "some springing of structural timbers" and "this is not unusual in for a property of this age and construction".
Unsurprisingly, the buyer pulled out, causing me considerable expense and inconvenience. I complained to her then employer Walker Dunn (she no longer works for them) who refused to address my complaint because I was not their client (the buyer), also the RICS who accepted the validity of my complaint but would not take action because I was not the client.
If I had received an apology I would not be writing this review. When a seller agrees to the buyer's request for a survey by a qualified professional, I believe buyer and seller are entitled to expect an honest, competent and accurate survey. My advice to buyers and sellers is to insist that any survey is commissioned in joint names so that both receive a copy of the report, can assess its accuracy and will be entitled to correction and/or redress from the surveyor also, if necessary, the RICS.

Quick and efficient service used for a home survey on my new property. Emma was so lovely and really helpful throughout the whole process especially as a first time buyer.

Sandra Manley did my survey on the house I am purchasing and also on my house for my buyers. The whole process was seamless with good communication from both Sandra and Emma Philips in the office. I had been recommended this company by a local estate agent in Neston and would use them again.

Couldn’t fault the service we received for our survey on our home, Sandra was lovely & very professional & thorough. We were really happy with the quick turnaround for the report too. We decided to go ahead & use Complete Home Surveys again for the house we are purchasing as we knew it would be well done under this business. The drone being used to thoroughly check every part of the house & the quick turnaround again was very impressive. Would highly recommend. Steph

Very friendly and approachable company. Emma was really helpful.
Would definitely use again in the future.

I have used Complete Home Surveys twice. I have had a Level 3 and a Level 2 survey. Both were done in a timely manner upon instructing their services. Both reports came back extremely quickly too. Each time I have had further questions they were answered within a couple of hours requesting. Both surveyors were really through and helped me understand everything within the reports.

I would highly recommend their services from start to finish.

Such an efficient and professional service. They were so kind and helpful and definitely would recommend using them (and will do myself for future houses down the line!). Thanks

The admin and survey team were quick and responsive to questions so I always knew the status of the survey.
A comprehensive report was delivered the day after the 1st survey took place. Due to a part of the property unexpectedly being inaccessible the surveyor quickly returned to the complete the survey so I could have a full report.
No complaints at all with the team and I'd happily use their services again

We've had both experiences of being a seller and a buyer with Complete Home Surveys, and their level of customer service, care and quality of work is outstanding. When we sold our house our buyers used CHS to conduct their survey. We were instantly impressed with how they conducted themselves that we knew to use CHS for future surveys on properties we were purchasing, and we haven't been left disappointed. Even when we've had tight timescales CHS have done their best to accommodate us and help us meet deadlines. A special mention to Emma and Sandra who have been a joy to work with.

Very professional and positive experience. Efficient and tailored advice provided.

Emma was great at sorting out our survey - very quick and efficient. Would recommend!

Very helpful service from start to finish. Excellent value for money and great communication throughout. I’d happily recommend Complete Home Surveys. I’ve used them twice and found this company really good!

Excellent service, thorough survey and and great communication throughout. Emma was super helpful and ensured the process ran smoothly and Liam Atkinson had quick turn around times with the report which had great attention to detail. I would highly recommend. Thanks, Katie.

Really good experience in commissioning, undertaking and receiving completed property survey. Excellent comms throughout and extensive, timely and detailed report with very helpful 'flags' and advice where issues were identified. Would thoroughly recommend.

We chose complete home surveys for a level 2 home buyers survey on our first property. They were completely transparent and very prompt with completing the report. We’d definitely recommend using them.

Excellent !
Emma very friendly and helpful on reception.
Thorough report and helpful, informative talk later with surveyor Liam about issues raised.
Highly recommended!
Thank you

An excellent service from the initial telephone call to booking and paying for the survey. Emma was most helpful and courteous and Liam Atkinson the surveyor attended the following week with the survey completed and sent to us within a few days. I telephoned Liam to discuss the findings and he was most informative and helpful. Would highly recommend. Many thanks Jane

Emma responded to emails really efficiently and the report was sent out a couple of days after the survey. Would definitely recommend and use again if needed in the future.

Very clear, fast, efficient and detailed service. Straight forward from start to finish with excellent communication. Highly recommended.

Excellent service, quick and professional. No delays in reporting allowing progress in completing what at first looked a complicated process. Would fully recommend.