Community Fibre Reviews 

Everything went according to schedule. Engineer communicated, I responded. We heard each other. No problems or issues. Connection up and running sweet as. Thank you Adam, well done!

Clear and polite communication from Malusi. Contract update processed swiftly and with ease.

I had a very good, cool, calm and helpful experience with Lumie.

Ermal from Community Fibre set up our internet so quickly, super friendly service too. We were previously with EE and didn't have internet for three weeks so we switched to Community Fibre. They booked in the set up within 2 business days and within 1 hour, internet is now working with very strong signal, and much faster than what we had with EE. Thank you Ermal (F0084).

Very good service from Engineer and very good knowledge. Professional service

Angela was really helpful
And sorted my connection problem quickly and efficiently

Very happy with the Community fiber engineer (Roozbeh T. (i7194)) intervention, it was fast and efficient, thank you.

Angela was helpful and patient when arranging a visit from an engineer.

Malusi was informed and most helpful.

Tomas was incredibly helpful and very clear at explaining the complex terms and conditions.

Tina in Customer service was great

Very helpful and he listened to my needs not just pushing things onto me

I am delighted with the prompt response and action taken by MILO, Community Fibre Engineer, to resolve my ongoing problem that was not resolved by two engineers, two weeks previously.
MILO was able to identify the fault immediately from my description and provided the necessary information to resolve the issue immediately!
Thank you, MILO!

Excellent service. Renewal and was able to get a renewal deal. Value for money. As currently they have new customers offers. For 0 for 3 months. Nice to see renewals getting value for money. And been appreciated as a returning customer. Nico was great with explaining the options available.

Ridiculous customer service and Internet connectivity.
We have no WiFi Sunday onwards, come Monday morning office, schools everything open and we are struggling to even reach their customer service. After 2 hours on phone and 4 people someone shared a complaints form. We filled and submitted it with a promise that an engineer will.visit on Tuesday between 9 am to 12 pm. Its past 12:30 now and after numerous phone calls we still dont know if this will be resolved today or not.

So frustrated with overall service and are looking at options to switch. Sky have told us they will cover up any costs and help us with the issue.

Any recommendations most welcome.

Syied was extremely helpful when it came to selecting my renewal Community Fibre package. I’ve been with Community Fibre for several years now and have always received excellent service. I’d definitely recommend them if you want a reliable, top-level broadband service that delivers what you pay for. I was previously on the 1 Gig package and am now moving up to 2 Gig — can’t wait!

I also spoke with Jordan from the Billing team, as I wanted to make sure my Direct Debit would be taken at the end of the month. He was very polite, helpful and made the whole process nice and straightforward.

I only have one drawback with Community Fibre, and that’s the lack of an option to pay annually. I personally prefer paying my bills in advance so I don’t have to worry about them for the rest of the year.

So, if anyone from Community Fibre is reading this — please get your bosses to sort that out! 😂

Other than that, I’ve had a great experience with Community Fibre and would happily recommend them.

Excellent customer service. Mr Chyna was very helpful and friendly. Community fibre is good value for money I'm very grateful. Keep up the good work.

Marcus did the installation in a quick and efficient manner and explained to us the necessary steps to use the WiFi in the household.

355 Clyde was supportive, quick and very professional at what he does, that’s a big thank you