Commas Reviews 

252
•
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Looking at 172 reviews, most reviewers were unhappy with their experience overall. Many customers frequently reported unexpected bank charges, complicated payment disputes, and severe difficulties when trying to successfully obtain promised financial refunds. People also experienced major problems regarding funds being withheld indefinitely and a complete lack of helpful communication from company representatives when attempting to resolve urgent issues. Though some customers faced serious operational challenges, a few reviewers were happy with the helpful staff and responsive support teams available. Consumers additionally noted that the platform provided exceptionally useful payment features, making online transactions remarkably smooth and efficient for growing businesses.

What people talk about most

Payment

Consumers find payment to be ambiguous as experiences vary greatly, with some reviewers praising smooth... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reflecting a wide range of differing... See more

Service

People report ambiguous experiences with service, as opinions are sharply divided among consumers. While some... See more

Staff

Clients share satisfaction on staff, highlighting that team members are very supportive and go above and... See more

Refund

Reviewers express frustration with refund experiences, citing delayed refunds, held funds, and denied... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I was trying to buy an ETA to enter the UK and clicked on the commas website, the price of the ETA matched the one I was told ( 20 pounds) but after I payed I got charged 143 euros, and did not recei... See more

Company replied

Rated 1 out of 5 stars

These guys are a bunch of grifters peddling a bunch of lies and BS! I spoke to a handful of clowns, Allan, Mike Goodman, and Erik Able who put on a show and tell you this will not cost anything and th... See more

Company replied

Rated 1 out of 5 stars

Representative for Fanbasis asks lots of questions about personal life, talks down to you for not making a lot of money currently. Gets defensive if you ask direct questions. States it's their proce... See more

Company replied

Rated 1 out of 5 stars

SCAM COMPANY, charged a lot of thousands of dollars to my bank account, I had my information stolen somehow and the transaction appears to be under Fanbasis. My bank gave me the number this company ga... See more

Company replied



Contact info

2.7

Poor

TrustScore 2.5 out of 5

252 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically takes over 1 month to reply

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2.7

All reviews

(252)

175 reviews in the last 12 months

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Rated 5 out of 5 stars

FanBasis Seamless + Great Support

Used fan basis as a client, very seamless payment processing and integration. Support team and overall communication was unmatched. Compared to strip where I can never get in touch with anyone. As a new company they're doing a great job and we'll only be getting better!

21 October 2025
Unprompted review
Rated 1 out of 5 stars

Nothing good to say !!!!!!!!!!!!

Requested numerous refunds and have been ignored . Next step Attorney General!

20 October 2025
Unprompted review
Commas logo

Reply from Commas

Hi Jim — we’re sorry to hear you’ve had trouble getting a resolution. We process refunds regularly when we have the necessary information to verify the request, and we’d like to take a look at this for you. Please reach out to support@fanbasis.com
with the details of your order so our team can assist you promptly.

We take refund requests seriously and are here to help get this resolved.

Rated 5 out of 5 stars

Great Processor

Fanbasis has been great so far. Attended their party as well in Miami. Have processed multi 7-figs and their support is well organized.

15 October 2025
Unprompted review
Rated 1 out of 5 stars

scam artist reviews are fake charging…

scam artist reviews are fake charging my cc continually can not get anyone to return a phone call n now phone rings one time n goes bust stay away check ther reviews bbb F department consumer affairs says seek attorney before hiring
SCAM SCAM SCAM

15 October 2025
Unprompted review
Commas logo

Reply from Commas

Hi Johnny — we’re sorry to hear about the concerns you’ve raised. The activity you described doesn’t reflect how transactions on our platform are processed, and we’d like to review this to provide clarity. Please contact us at support@fanbasis.com
with any details you have so our team can assist you promptly.

We take all customer concerns seriously and are here to help.

Rated 1 out of 5 stars

Stay Away

My personal experience - Never allow a merchant to process a payment using Fanbasis. Fanbasis appears to only process payments for fraudulent merchants. One of these merchants sold my son a fake pair of Air Jordan tennis shoes and the other merchant by the name EstateHub or Try EstateHub, attempted to steal more than $1000 from my credit card account. Stay away from this processing company, as they appear to work with fraudulent companies.

21 July 2025
Unprompted review
Commas logo

Reply from Commas

Hi Steven — we’re sorry to hear about the concerns you described. FanBasis is the merchant of record for transactions on our platform, but we do not sell physical goods such as sneakers nor do we authorize merchants to charge customers outside of the specific purchases they make.

Every creator or seller offering services through our platform must undergo verification, and any misuse of the platform results in immediate action, including suspension or removal. We also actively investigate any report of improper conduct by a merchant and work to ensure customers are protected.

We would appreciate the opportunity to review the transactions you referenced so we can determine exactly what occurred and take appropriate steps if necessary. Please contact us at support@fanbasis.com
with any details you have regarding the charges so our team can assist you promptly.

We take all reports of suspected misuse seriously and are committed to maintaining a secure and transparent platform for our customers.

Rated 5 out of 5 stars

I've had an exceptional experience…

I've had an exceptional experience working with the entire Fanbasis team. My personal rep Josh has been nothing short of spectacular, answering any questions I have with a quick response time. I would highly recommend anyone looking for a personal payment processing vendor to work with them.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Working with fanbasis makes it very…

Working with fanbasis makes it very smooth to transact with clients. Giving flexible payment options and very good backend systems to ease fulfillment. They are quick to reply and they’re reps have very good industry knowledge

30 September 2025
Unprompted review
Rated 5 out of 5 stars

I’ve worked with a couple different…

I’ve worked with a couple different companies but all lacked in some areas. Fanbasis has been the best all around, especially on the communication side of things, anything you need they will have it solved very quickly. Highly recommend working with them.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Fan basis has been great so far

Fan basis has been great so far

I have never had an issue with withdrawals. Their support is amazing.

Even when my Instagram got wrongfully suspended, they help me find people to help me get it back. There’s been so many situations that their connections alone made this whole thing worth it: let alone their financing and different strategic partnerships

30 September 2025
Unprompted review
Rated 5 out of 5 stars

The guys at fanbasis truly care…

The guys at fanbasis truly care about everyone they work with from my experience as a business owner just getting into the game and some of my close friends who are processing anywhere from 50-100k per month all say the same thing I would recommend anyone who actually cares about how their business preforms on the processing side of things to use fanbasis ESPECIALLY if stripe is giving you trouble

29 September 2025
Unprompted review
Rated 1 out of 5 stars

FRAUDULENT charges on my credit card…

FRAUDULENT charges on my credit card for $5,000! Never heard of them or used their services. BEWARE

27 September 2025
Unprompted review
Commas logo

Reply from Commas

Hi Pamela — we understand how alarming it can be to see a charge you don’t recognize. FanBasis is the merchant of record for purchases made through our platform, and we’d be glad to review this for you. Please reach out to our team at support@fanbasis.com
with any details you have regarding the charge so we can look into it promptly and provide clarity.

We take payment security very seriously and are here to help resolve any concerns.

Rated 5 out of 5 stars

Working with Fanbasis has been nothing…

Working with Fanbasis has been nothing short of amazing. Drew and Dantre are always knowledgeable and helpful. They have helped me every step of the way. The entire team is just awesome. I'm very happy with their services and amazing customer service.

26 September 2025
Unprompted review
Rated 5 out of 5 stars

fanbasis is the go to

fan basis has a solid team, everything is very secure with them and they help me out with alot more than just simple payment processing. Highly recommend if anyone is looking for a merchant to partner with

25 September 2025
Unprompted review

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