ComCab Aberdeen Reviews 

Booked 24 hours in advance and allowed 50 mins for my journey from Woodside to the Music Hall, called twice because of no show and had to abandon going to the event, I use com cabs regularly and am very disappointed as received a call an hour after they were due asking if I still required the taxi and if not why had I not cancelled! A very expensive evening at home due to com cabs!!!

I am usually not one to give a negative review but unfortunately had such a bad experience with this company on more than one occasion. The most recent was this morning, I booked a taxi via the automated system at 8.30am for as soon as possible, I stood outside my gate straight after. 30 minutes passed and I called them up, the operator claimed the driver had been and left. This was not the case as I had been outside waiting, they said he was coming back. Another 15 minutes pass and no sign so I call them again in which they said no driver had actually taken the job so they lied in the first instance saying someone had already been. I decided to call another taxi company in which they had a driver dispatched and picked up within six minutes. The fact the operator lied is what angered me the most. Honestly will not be using them again.

I called at 10:30pm to book 2 taxis to arrive as soon as possible, was told it would be about 11:45pm. I explained that this would be fine and went ahead. One taxi arrived at 11:45pm and was told by the driver that the other was on its way and would be there in a few minutes. My friends went on ahead believing what the driver said, leaving me alone. After 15 minutes I called and they said that I was first in line to get a driver but it hadn’t been dispatched. I explained that I was a female on my own and this didn’t seem to bother them at all. I called again half an hour later to be told that it would be with me within 4 mins. 15minutes later and still no taxi. Called again to be told that the last operator lied and there was still no taxi dispatched to me. This is now an hour after it was meant to pick me up. Again, the operator couldn’t care less. I explained that I was a female on my own and my friends only went on ahead because we believed the last taxi driver. I said that it would be their fault if I was attacked and the response I got was “that’s not my problem” then she hung up on me. I wound up walking home alone at 1am. Do not ever use this company. Avoid at all costs.

Booked a taxi and got a call 55 minutes after booking time saying they had arrived. I explained I was now home but taxi was pre booked earlier for the time. No apologies. How vulnerable would a female be in this situation! Shocking.

Ordered taxi advance because had an appointment to attend with my infant, after waiting in the rain for 15 minutes phoned the operator to be informed they'll be another 15 minutes, why take a booking for a specific time in advance if you have no intention of being there?

Booked a taxi at 7pm for a 0200 pick up. No show by 2.30 Phoned and told be one soon. Got text to say one on way. No show up half hour . So phoned again. Told got puncture and another one be sent. Women on phone seemed like didnt have a clue. Got another taxi from bungo zippy n george company. Taxi did turn up as got in that one.. over 2 hours late. Prebooked in plenty time too.. awfull

It seems I’m not alone here. Last 2 times I ordered a taxi with 1 day in advance at a very specific time. I was let down “waiting for a driver to be free…” (what the…?).
Horrible service, not reliable at all. Not using them again!

Again, let down by ComCabs. Called after they were 15 minutes late, only to be told they would be another 15 minutes. Half hour late . Unacceptable.
Called Rainbow, excellent service. Will be using them from now on.

Booked a taxi at 10 past 4 on the app - gave me an estimated time of 5/10 minutes. Would not connect me to a car so phoned up 20 minutes later - was told i’d be seen soon and hung up on. 30 minutes after this I phoned up and the minute I tried to speak I got hung up on. Phoned straight back thinking it was a mistake and all my calls were sent to voicemail/ told an operator wasn’t available. Hour later was still waiting for my taxi and had to cancel. Such horrible customer service

Booked a taxi for 11:45. Was waiting outside the venue for 15 mins, nothing appearing. When you call from the phone you booked you just get an automated message saying it's on its way, you cant actually speak to anyone. Luckily I was with my husband so called from his phone and spoke to someone who said no drivers had picked up the fair, and he couldn't tell us how long it would be. Luckily we managed to catch a lift with another group. After we got home, 2 hours after the cab was due, got a phone call from com cabs to ask if we still needed it!!!!! Absolutely shocking service, if it wasn't for the other group who we caught a lift with, we would have been stranded for hours! Appreciate they may be short on drivers, but why is it left to the driver to pick and chose what fair they want? Should be first come first served, regardless of the journey.

Shocking service. Booked on the app and taxi didn’t turn up. Operator on the phone couldn’t help and said taxi would be 2 hours away. Avoid at all costs.

Booked Large Taxi for suitcases 2 weeks in advance for 12.30, phoned the office, she said she could find the booking, then she found it. No taxi's available, missed my conference call. Then I get a message saying sorry you have cancelled your taxi. Never in my life have dealt with incompetent people. I would of given minus 10 if I could. Please save yourselves a headache and avoid this company!

Late isn't really a word I would use to describe the service. I don't blame the drivers, you have to blame the booking team who let's be honest have one single job. Tell the driver to go to a certain destination for a certain time, ideally on the time that you booked the taxi for, or maybe a few mins late if that's acceptable. But this is condomcab of course, and the booking team are extensively obtuse, barely able to understand empathy or at worse sympathy and are frankly winging it at every stage. Sundays seem to be a Dogs**t service and they come up with some poor excuse, blatant lies when they don't have enough drivers so you are guaranteed to be late. Its like they have forgotten manners and basic, simple customer service. Shame that standards have dropped so low. The feedback on this site alone proves that they are not making progress and simply bueve that excuses will continue to be accepted

Not sure what the point of their booking app is. I booked 5 hours in advance. Car still not dispatched 45 mins after it was meant to arrive. Was told all their cars were busy in town. So they are very happy to take your booking but prioritise the last minute 'easy money' jobs over prebooked ones. I have been disappointed by their service just too many times - never going to use them again.

Pre-booked cab, came out of venue 5 mins before due and waited for 15 mins then phoned. Was told they were busy and could not give me a time! Surely pre-booked customers should have some priority. Not happy with service at all!!

Booked a car to collect us from Aberdeen airport, operator said they didn’t know how long it would be as I requested a 7 seater (they wanted to send 2 cars as they have a rule that only 3 passengers can be in a standard car). Driver called to say he is waiting outside the airport and to call as we are leaving so he can come around, told him we were just waiting on luggage. 5 minutes later the operator called to say he is outside, I asked if he had pulled around or was still waiting away from airport as we were just leaving the building so she said she would tell him that now. Went outside and could not find him, eventually got through on the phone and he said oh you’ll have to book another taxi you were taking too long! No courtesy to call and tell me that even after I told them I was walking out of the building. Thankfully the helpful airport taxi drivers take more than 3 passengers in their taxis and are not profiteering from the pandemic. Would give zero stars if that was an option. No customer service at all.

This is a despicable company!
A prebooked taxi booked 6 hours in advance, 1hour late! And no update, called to ask where the taxi was and no explanation!
Cancelled Taxi as I would not give this taxi business EVER!!
AVOID LIKE THE PLAGUE!!!!

I wouldn’t bother with such a poor serviced cab company - car came and couldn’t accept card even - called controller who promised to send another car immediately- 20 minutes later no word and when I called back I was told nothing was booked. Poor service - awful telephone service .. if you have important meets and need a reliable service they are definitely not the cars you need

In all the years I have used this company I am shocked and appalled by what had just happened I had left my phone's in the back by mistake so I called asap and got the driver license 631who I was very polite to then when I asked if it would be possible to return them he said how much u paying me and I told him I could afford a fiver cos I'm a single parent then he said had to pay 15 or wouldn't get them so that is what's I had to do SJ16WHC I gave him ten and told him I desperately needed the last few quid for milk N bread N that's all the money I had N he still took it