Colour Clad Profiles Ltd Reviews 591

TrustScore 3.5 out of 5

3.6

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers generally praise the product quality, often describing items as excellent and well-made, exceeding expectations. Many also highlight the helpfulness and friendliness of the staff, particularly the delivery drivers, who are often commended for their assistance and professionalism. However, some people were dissatisfied with the delivery service, citing issues with delayed deliveries, lack of communication regarding delivery times, and unexpected changes to schedules. A few other people also felt that the ordering process could be improved, specifically regarding updates on order progress and the accuracy of initial delivery estimates.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service. Many reviewers express significant frustration with... See more

Product

Reviewers highlight positive aspects of the product, with many customers expressing satisfaction with its... See more

Order

Reviewers mention ambiguous feedback about order. While some customers found the website easy to order from... See more

Service

Consumers find service to be ambiguous. Many reviewers describe the service as terrible, citing issues like... See more

Staff

Users describe positive interactions with staff, particularly praising delivery drivers for being helpful,... See more

Based on these reviews

Rated 4 out of 5 stars

Really good quality roofing sheets. I did several hours research on the Internet for these and they were the best I found by far and ultimately, justified when I received the sheets. The only reason I... See more

Company replied

Rated 4 out of 5 stars

I ordered a few trims and a metal sheet, but the trims were sent in the wrong colour. However, this was addressed without question and the items were replaced with the correct colour within one week.... See more

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Rated 4 out of 5 stars

Very good product excellent delivery driver was very helpful with unloading. Would have given five stars but had to wait quite awhile for delivery as they only deliver on certain days of the week in... See more

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Rated 4 out of 5 stars

The company is great very friendly and helpful, the only reason for losing a star is the led time on 30mm insulated tin, it took a lot longer than expected. Delivery driver was fantastic.

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Rated 3 out of 5 stars

We chose this company as the product was exactly what we wanted at a very competitive price, even with the delivery charges. Unfortunately we had numerous hiccups with failed delivery times and lack... See more

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Rated 5 out of 5 stars

Colourclad allowed me to build my garden studio cheaply because their custom flashings are cheap compared to their competitors. The sales department helped me with prices for my custom flashings, answ... See more

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Rated 5 out of 5 stars

Communication and service levels are excellent. My order was ready next day. When picking up, I was dealt with within 5 minutes. The corner barge flashings were well packaged and protected. The pr... See more

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Rated 5 out of 5 stars

This is actually a very trustworthy company. They deliver certain areas once they have enough orders to fill a lorry going that way, so delivery times are very dependent on what orders come in. T... See more

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Rated 5 out of 5 stars

I can honestly say that I would give a 6 star review if I could. From the initial phone call, Ben was friendly, helpful and totally reliable to deal with. This was borne out when meeting face to... See more

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Rated 5 out of 5 stars

Mark delivered 28 No. 3.6m 40mm insulated roofing panels off a flatbed at 4:15pm in heavy rain (the beginning of Storm Goretti). It was dark, cold and miserable and within 5 minutes we were both wet... See more

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Rated 5 out of 5 stars

From start to finish. Ordering to delivery has been exemplary service. Ordering process was very easy with some very precise measurements required. Delivery was arranged in advance. And delivery drive... See more

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Rated 1 out of 5 stars

Continuous push backs on promised delivery dates, customer service non existent and a different story every time when chased up. Had to cancel order and buy elsewhere, then deducted a 10% admin fee on... See more

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Rated 5 out of 5 stars

The guys at Colour Clad Profiles could not have been more helpful if they tried, getting you exactly what you need, even when you don’t know what you need!! Outstanding customer service.

Company replied

Rated 5 out of 5 stars

Superb service, very professional and went over and above what was expected solving a big issue for me quickly, meaning I could complete our job on time. Can’t thank them enough and would thoroughly r... See more

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Rated 5 out of 5 stars

Excellent ! We had an awkward build and the sales team helped understand all the products. We are happy and will use again on next project. Delivery arrived sooner than expected!

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Rated 1 out of 5 stars

Wow probably the worst sales lady I have ever spoken to 9.10 am 11/02/26 totally disinterested in selling the company’s products ,we are currently doing two massive barn conversions and wanted a sampl... See more

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Rated 1 out of 5 stars

Avoid like the plague. My order took months to complete, delivery was delayed 4-5 times sometimes without letting me know. I have lost two builders through this experience as I had to let them dow... See more

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Rated 3 out of 5 stars

The delivery when it arrived was really good and the driver very helpful. The time it took to deliver was quite long and it was only when chasing up the order that we were given a date to deliver. Del... See more

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Rated 4 out of 5 stars

Web site & ordering was easy, and product was good. Communication once order placed could have been better, ie no update till day before delivery.

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Rated 5 out of 5 stars

Very helpful when ordering, fast delivery and an awesome product. As far as I know this is the only company producing anything like Urbanclad profiles. Very pleased, photos to follow after installat... See more

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Rated 5 out of 5 stars

Top service from colour clad. Have had 4 orders from them now, all collected without issue. Always very friendly and brilliant prices. 100% recommended.

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Rated 5 out of 5 stars

A beautiful product which has transformed my garage into an area I can use all year round. 40mm insulation and panels to let the light through. Easy to use website, good value for money.

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Rated 5 out of 5 stars

Order was exactly what was needed, superb product and a superb service. Would definitely use again. Was so easy to install and works fantastic on a low pitched roof.

Company replied

Rated 5 out of 5 stars

Great product, great pricing, delivery took a week and a half, to be expected for made to measure. Fitting simple. Web site really helpful. Highly recommend!

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Rated 5 out of 5 stars

Excellent quality, great service, only one problem didn’t let me know it was being delivered, had to come home from work to help unload

Company replied

Rated 5 out of 5 stars

Great customer service, quick delivery and the product is outstanding. The finish is just what I wanted as it has a slight textured feel to it, it looks great on my gazebo. I will be buying more of th... See more

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Rated 5 out of 5 stars

Well laid out web site, easy to order, quality products at reasonable prices! Delivery driver was amazing. Thank you!

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Rated 5 out of 5 stars

Items delivered ahead of schedule, constant communication with delivery driver updating ETA, was able to organise someone to help as I wasn’t there to receive my items. Items as expected

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Rated 5 out of 5 stars

Good communication and good lead time. Driver very helpful and polite Products were good quality,very please with service start to finish.

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Rated 4 out of 5 stars

Ordered ok Delivery ok but had requested 24 hours notice but only got 1 hour luckily there was someone here to unload

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Rated 5 out of 5 stars

Comprehensive stock list on an easy to use online ordering system. Driver was very helpful and accommodating, sheets were very strong and perfect for the garage roof.

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Rated 4 out of 5 stars

Easy to order online Little information on order progress Good quality product but Ine sheet 10mm longer than the others.

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Rated 5 out of 5 stars

Product is good, price is reasonable, I had a tight schedule and the Transport team managed to get me the roofing on time. That's why I keep coming back

Company replied

Rated 5 out of 5 stars

Easy web site to navigate. Good choice of stock. Fast delivery. Very helpful delivery drivers. Great customer support

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Rated 1 out of 5 stars

Please check reviews including trust pilot before you get involved with this business. Failed to fulfil my order after 5 weeks and then refused a refund me, instead trying to steal a 10% restocking... See more

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Rated 1 out of 5 stars

If you value your time and mental health, please avoid this company. Totally irresponsible and unprofessional. I was given a delivery date and prepared everything ready for the cladding. The cladding... See more

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Rated 1 out of 5 stars

Order some roof panels on the 31 August, with a lead time of 2 weeks and stall no update of delivery as of 3 October. Thanks Colour Clad Update 11.10.2025: The order has not been delivered as sta... See more

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Rated 5 out of 5 stars

Amazing service and product. Delivery driver went above and beyond to drop order to a very tricky location. outstanding

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Rated 1 out of 5 stars

Poor company paid for materials order had not been looked at or processed . Got order been promised 1 part of order which is special for delivery still not here never get phone calls back waiting agai... See more

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Rated 5 out of 5 stars

Did quite a bit of research and best prices I could find and the quality it top notch. Bought 30mm panels for a conservatory and they’ve done the job well. Thanks will use again

Company replied

Rated 1 out of 5 stars

Placed order on 22nd September and was still waiting for delivery on 22nd December, 3 months! In the end I got so fed up of failed promises and terrible customer service that I contacted my card compa... See more

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Rated 4 out of 5 stars

Great product and competitive pricing. Delivery was also great, driver really helpful. Only negative was delivery fee - quite steep.

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Rated 2 out of 5 stars

Delays after delays waiting for my roof panals to turn up. Waited 4 and a bit months communication was terrible. Would give you a date then say it’s going to be delayed again at 5pm on a Friday... See more

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Rated 3 out of 5 stars

I was expecting delivery within 2 weeks from order as confirmed when i made full payment, after 2 weeks I called to get a delivery up date only to be told it would be about a month as the materials wh... See more

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Rated 1 out of 5 stars

AVOID AVOID..Worst company I have ever dealt with.Take your money can't return phone calls changed them 10 times.. Had THREE delivery dates nobody turn up had NOTHING AT ALL TO DO WITH ACCESS (WHICH W... See more

Company replied

Rated 1 out of 5 stars

I ordered 6 roofing panels on the 4th of November 2025 and some accessories. it is now the 6th December 5 weeks later and I am still waiting for the Order to be delivered. When you ring them they... See more

Company replied

Rated 1 out of 5 stars

After cancelling a roofing order because the delivery date couldn’t be made, we asked for a refund which was over £1000 and still have not received this. The communication is dreadful and the team ju... See more

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Rated 5 out of 5 stars

Fantastic service, very easy to deal with, friendly staff. Would definitely buy from them again.

Company replied

Rated 5 out of 5 stars

Items arrived in great condition the member of staff who delivered was a pleasure to deal with and an asset to your company great alround experience thank you will use again in the future thank you

Company replied


Company details

  1. Roofing Supply Store
  2. Do-it-Yourself Shop
  3. Insulation Materials Store
  4. Steel Distributor

About Colour Clad Profiles Ltd

Written by the company

Home of all roofing supplies, Colour Clad Profiles has the UK’s largest inventory of corrugated roofing sheets. From flashings and trim, rooflights, purlins, cladding panels and fixings, our extensive range will equip you with the materials needed for any roofing project — large or small and including all the accessories you will need. Based in Somerset, just off the M5 Colour Clad Profiles are a family run steel fabrication business with a wealth of knowledge in the roofing and steel industry.

Choose from a huge range of standard colours or specify a specific colour and we will source it for you. Whichever finish and colour you choose, our high-quality materials and finish will always keep your building looking first-class.

Contact info

3.6

Average

TrustScore 3.5 out of 5

591 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

5 stars

Everything from start to finish went smoothly. We dealt with Mark Rantanen and couldn’t praise him highly enough. Everything arrived on time and was exactly as I ordered.

11 July 2025
Unprompted review
Colour Clad Profiles Ltd logo

Reply from Colour Clad Profiles Ltd

Hello,

Thank you for the 5-star review, we’re really pleased to hear everything went smoothly and that Mark was able to provide great service.

We’ll be sure to pass your kind words on to him!

Kind Regards,
Colour Clad

Rated 1 out of 5 stars

AVOID AT ALL COSTS

AVOID AT ALL COSTS! I genuinely do not have the words to express the level of dissatisfaction, frustration and disappointment with this "company".
It hooked me at first when reading online that this was a family business and in good faith I wanted to support the community and small businesses. I purchased some materials, including metal sheets, corner profiles and some bits and bobs. I saved some annual leave from work to do my project, waited for the 2 weeks of delivery (as per their advertisement on their website), hired some traders, and it was all ready. Passed the delivery date,I got in touch and they said the order had not even gone out to production, they were going to push for a quick turnaround and they were sending me the bits and bobs ahead in a separate delivery. To make the story short, bits and bobs arrived in a first order separately after a few days (all of these with emails back and forth), metal sheets in a second order separate another few days later, more emails in between, corner profiles another few days later on a third separate delivery. In the middle of all this I obviously mentioned the exorbitant delivery charge I paid for the service they advertised, which not sure how they do it with others, but sending 3 separate deliveries for a single order I made, was something shocking to experience. They advised they would refund approximately 45% of the delivery charge, that was 2 weeks ago and Im still waiting, not only for the refund but waiting for a response to my last few emails. They didnt let me only waste my time, as the annual leave taken was gone without nothing built, but also made me waste money and resources. I've learnt the lesson the hard way, so Im just simply passing on my bad experience so others dont make the same mistake. Please go somewhere else, do not fall in the trap.

30 August 2025
Unprompted review
Colour Clad Profiles Ltd logo

Reply from Colour Clad Profiles Ltd

Hello,

Thank you for your review. We're sorry to hear you’ve been left disappointed with your recent experience.

As there are no details such as your name or order number included, we’re unable to locate the order and look into this further at the moment. If you'd like us to investigate, please get in touch with our team at service@colourcladprofiles.com or call us on 01278 557002, we’ll be happy to help.

Kind Regards,
Colour Clad

Rated 1 out of 5 stars

Continuous push backs on promised…

Continuous push backs on promised delivery dates, customer service non existent and a different story every time when chased up. Had to cancel order and buy elsewhere, then deducted a 10% admin fee on a nearly £3k order, waited 10 days for credit as accounts only do credits on a Friday. Will not reply to emails. They maybe cheap but it will cost you more. Avoid.

15 August 2025
Unprompted review
Colour Clad Profiles Ltd logo

Reply from Colour Clad Profiles Ltd

Hello,

Thank you for your review. We’re sorry to hear you’ve been left disappointed.

We understand this has been a frustrating experience, and we appreciate your feedback. As your order has already been reviewed by our team, we’d still be happy to discuss anything outstanding, please don’t hesitate to get in touch with us at service@colourcladprofiles.com or call 01278 557002.

Kind Regards,
Colour Clad

Rated 3 out of 5 stars

Great delivery, took a long time to deliver

The delivery when it arrived was really good and the driver very helpful. The time it took to deliver was quite long and it was only when chasing up the order that we were given a date to deliver. Delivery is quite expensive and i expected the goods to have been delivered sooner.

12 August 2025
Colour Clad Profiles Ltd logo

Reply from Colour Clad Profiles Ltd

Hello,

Thank you for your review, we're pleased to hear the delivery itself went smoothly and that our driver was helpful.

We’re sorry to hear the delay in communication and delivery timing fell short of your expectations. Your feedback has been noted and will be shared with the team as we continue to improve our service.

If there’s anything further you’d like to discuss, feel free to reach out to us at service@colourcladprofiles.com or call 01278 557002.

Kind Regards,
Colour Clad

Rated 1 out of 5 stars

AVOID AVOID WORST company I have ever dealt with

AVOID AVOID..Worst company I have ever dealt with.Take your money can't return phone calls changed them 10 times.. Had THREE delivery dates nobody turn up had NOTHING AT ALL TO DO WITH ACCESS (WHICH WAS DISCUSSED WITH THE COMPANY WELL BEFORE PUTTING ANY ORDER IN )THEY JUST NEVER TURNED UP OR PHONED TO SAY OTHERWISE JUST MAKING EXCUSES DUE TO FEEDBACK and still no roof sheets..took days off work to take delivery that i was told was definitely coming...Had my money 2k nearly FOUR weeks now can't be bothered to return phone calls and still no date..only after box profile roof sheets a stock item they say 7 to 15 days delivery well I am on 17 days now and won't be coming 4 days so be over 28 days still waiting...

21 August 2025
Unprompted review
Colour Clad Profiles Ltd logo

Reply from Colour Clad Profiles Ltd

Hello,

Thank you for your review. We’re sorry to hear about your frustration and understand the delays caused disappointment.

We can confirm that there was an initial failed delivery attempt due to access limitations not being suitable for the vehicle. Since then, your order has been successfully delivered.

If there's anything else you'd like to discuss, feel free to contact us at service@colourcladprofiles.com or call 01278 557002.

Kind Regards,
Colour Clad

Rated 5 out of 5 stars

Great product and relatively easy to…

Great product and relatively easy to work with. Looks great and pleased with the service.

13 August 2025
Colour Clad Profiles Ltd logo

Reply from Colour Clad Profiles Ltd

Hello,

Thank you for the 5-star review, we're really pleased to hear you're happy with the product and service. It’s great to know everything went smoothly and you're pleased with the final result.

If we can help with anything else, just let us know.

Kind Regards,
Colour Clad

Rated 5 out of 5 stars

Quick and easy

18 August 2025
Colour Clad Profiles Ltd logo

Reply from Colour Clad Profiles Ltd

Hello,

Thank you for the 5-star review, glad to hear everything was quick and easy!

Kind Regards,
Colour Clad

Rated 4 out of 5 stars

The company is great very friendly and…

The company is great very friendly and helpful, the only reason for losing a star is the led time on 30mm insulated tin, it took a lot longer than expected.
Delivery driver was fantastic.

15 August 2025
Colour Clad Profiles Ltd logo

Reply from Colour Clad Profiles Ltd

Hello,

Thank you for your review, we’re really pleased to hear you found the team friendly and helpful, and that delivery went well.

We appreciate the feedback on the lead time and will pass this on to the team as we’re always looking for ways to improve.

Kind Regards,
Colour Clad

Rated 5 out of 5 stars

Bought the ThermoBase what a quality…

Bought the ThermoBase what a quality product at the best price I could find online, looking at now doing an extension with it! Really happy and so is the hubby lol!!

12 August 2025
Unprompted review
Colour Clad Profiles Ltd logo

Reply from Colour Clad Profiles Ltd

Hello,

Thank you for the great review, we’re so pleased to hear you’re happy with the ThermoBase! Glad to know it’s impressed both you and the hubby!

If you need any help with the extension plans, just give us a shout.

Kind Regards,
Colour Clad

Rated 5 out of 5 stars

Great product quality

Great product quality

14 August 2025
Unprompted review
Colour Clad Profiles Ltd logo

Reply from Colour Clad Profiles Ltd

Hello,

Thank you for the great review, we’re really pleased to hear you’re happy with the product quality!

Kind Regards,
Colour Clad

Rated 5 out of 5 stars

Good commit autumn and product looks…

Good commit autumn and product looks great

13 August 2025
Unprompted review
Colour Clad Profiles Ltd logo

Reply from Colour Clad Profiles Ltd

Hello,

Thank you for your review, we’re glad to hear everything went well and that you’re happy with the product!

Kind Regards,
Colour Clad

Rated 1 out of 5 stars

Disappointment.

Delays in delivery, poor communication, and damage to one panel when strapped down for transportation. All in all a poor performance.

14 August 2025
Colour Clad Profiles Ltd logo

Reply from Colour Clad Profiles Ltd

Hello,

Thank you for your review. We're sorry to hear you were left disappointed and have noted your feedback regarding delays and damage in transit.

If there’s anything still outstanding or you'd like to discuss the issue further, please get in touch with us at service@colourcladprofiles.com or call 01278 557002, we’re happy to help.

Kind Regards,
Colour Clad

Rated 1 out of 5 stars

The customer service is very bad 😟

The customer service is very bad 😟
The order came very late , they bring the order with out notice , left the order unattended ( I informed them I will be in holiday , they didn’t care about it) very poor customer service and support

5 August 2025
Colour Clad Profiles Ltd logo

Reply from Colour Clad Profiles Ltd

Hello,

Thank you for your review. We're sorry to hear you’ve had a poor experience with the delivery and communication.

We do try to accommodate delivery notes where possible and apologise if this wasn’t handled as expected. If you’d like to discuss this further, please feel free to contact us at service@colourcladprofiles.com or call 01278 557002.

Kind Regards,
Colour Clad

Rated 5 out of 5 stars

Top banana 🍌

Very happy 😁

11 August 2025
Colour Clad Profiles Ltd logo

Reply from Colour Clad Profiles Ltd

Hello,

Love to hear it, thanks for the top banana review! We're really glad you're happy.

Kind Regards,
Colour Clad

Rated 5 out of 5 stars

Did quite a bit of research and best…

Did quite a bit of research and best prices I could find and the quality it top notch. Bought 30mm panels for a conservatory and they’ve done the job well. Thanks will use again

5 August 2025
Unprompted review
Colour Clad Profiles Ltd logo

Reply from Colour Clad Profiles Ltd

Hello,

Thank you for the great review, we’re really glad to hear the panels did the job and that you were pleased with the quality and price.

We’d be happy to help again anytime!

Kind Regards,
Colour Clad

Rated 5 out of 5 stars

Sales guy knew his stuff and got the…

Sales guy knew his stuff and got the goods in 6 days which was ideal

8 August 2025
Unprompted review
Colour Clad Profiles Ltd logo

Reply from Colour Clad Profiles Ltd

Hello,

Thanks for the great review, glad to hear everything went smoothly and that you were happy with the service and lead time.

We appreciate your feedback!

Kind Regards,
Colour Clad

Rated 5 out of 5 stars

Excellent

Excellent ! We had an awkward build and the sales team helped understand all the products. We are happy and will use again on next project. Delivery arrived sooner than expected!

6 August 2025
Unprompted review
Colour Clad Profiles Ltd logo

Reply from Colour Clad Profiles Ltd

Hello,

Thank you for the excellent review! We're really pleased to hear the team were able to support you on your build and that delivery arrived ahead of schedule.

We’d be glad to help again on your next project.

Kind Regards,
Colour Clad

Rated 4 out of 5 stars

Good quality roof sheets

Really good quality roofing sheets. I did several hours research on the Internet for these and they were the best I found by far and ultimately, justified when I received the sheets. The only reason I haven't given five stars is that it was a little difficult to get hold of the transport department, but other departments either picked up or I could get through to, so hence, otherwise excellent.

8 August 2025
Colour Clad Profiles Ltd logo

Reply from Colour Clad Profiles Ltd

Hello,

Thank you for the great review, we're really pleased to hear you’re happy with the quality of the roof sheets and that they lived up to expectations.

We appreciate the feedback on reaching our transport team and will look into how we can improve that going forward.

Kind Regards,
Colour Clad

Rated 5 out of 5 stars

Great customer service, great product

Great customer service, quick delivery and the product is outstanding. The finish is just what I wanted as it has a slight textured feel to it, it looks great on my gazebo. I will be buying more of this product for my next project.

22 July 2025
Unprompted review
Colour Clad Profiles Ltd logo

Reply from Colour Clad Profiles Ltd

Hello,

Thanks for the great review, we’re really pleased to hear you’re happy with both the service and the finish of the product. It’s great to know it worked so well for your gazebo!

We’d be happy to help again on your next project.

Kind Regards,
Colour Clad

Rated 5 out of 5 stars

Top service from colour clad

Top service from colour clad. Have had 4 orders from them now, all collected without issue. Always very friendly and brilliant prices. 100% recommended.

15 July 2025
Unprompted review
Colour Clad Profiles Ltd logo

Reply from Colour Clad Profiles Ltd

Hello,

Thank you for your kind words and continued support, we really appreciate your repeat orders and recommendation!

Great to hear everything’s gone smoothly each time.

Kind Regards,
Colour Clad

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