Colour Clad Profiles Ltd Reviews 591

TrustScore 3.5 out of 5

3.6

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers generally praise the product quality, often describing items as excellent and well-made, exceeding expectations. Many also highlight the helpfulness and friendliness of the staff, particularly the delivery drivers, who are often commended for their assistance and professionalism. However, some people were dissatisfied with the delivery service, citing issues with delayed deliveries, lack of communication regarding delivery times, and unexpected changes to schedules. A few other people also felt that the ordering process could be improved, specifically regarding updates on order progress and the accuracy of initial delivery estimates.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service. Many reviewers express significant frustration with... See more

Product

Reviewers highlight positive aspects of the product, with many customers expressing satisfaction with its... See more

Order

Reviewers mention ambiguous feedback about order. While some customers found the website easy to order from... See more

Service

Consumers find service to be ambiguous. Many reviewers describe the service as terrible, citing issues like... See more

Staff

Users describe positive interactions with staff, particularly praising delivery drivers for being helpful,... See more

Based on these reviews

Rated 4 out of 5 stars

Really good quality roofing sheets. I did several hours research on the Internet for these and they were the best I found by far and ultimately, justified when I received the sheets. The only reason I... See more

Company replied

Rated 4 out of 5 stars

I ordered a few trims and a metal sheet, but the trims were sent in the wrong colour. However, this was addressed without question and the items were replaced with the correct colour within one week.... See more

Company replied

Rated 4 out of 5 stars

Very good product excellent delivery driver was very helpful with unloading. Would have given five stars but had to wait quite awhile for delivery as they only deliver on certain days of the week in... See more

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Rated 4 out of 5 stars

The company is great very friendly and helpful, the only reason for losing a star is the led time on 30mm insulated tin, it took a lot longer than expected. Delivery driver was fantastic.

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Rated 3 out of 5 stars

We chose this company as the product was exactly what we wanted at a very competitive price, even with the delivery charges. Unfortunately we had numerous hiccups with failed delivery times and lack... See more

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Rated 5 out of 5 stars

Colourclad allowed me to build my garden studio cheaply because their custom flashings are cheap compared to their competitors. The sales department helped me with prices for my custom flashings, answ... See more

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Rated 5 out of 5 stars

Communication and service levels are excellent. My order was ready next day. When picking up, I was dealt with within 5 minutes. The corner barge flashings were well packaged and protected. The pr... See more

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Rated 5 out of 5 stars

This is actually a very trustworthy company. They deliver certain areas once they have enough orders to fill a lorry going that way, so delivery times are very dependent on what orders come in. T... See more

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Rated 5 out of 5 stars

I can honestly say that I would give a 6 star review if I could. From the initial phone call, Ben was friendly, helpful and totally reliable to deal with. This was borne out when meeting face to... See more

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Rated 5 out of 5 stars

Mark delivered 28 No. 3.6m 40mm insulated roofing panels off a flatbed at 4:15pm in heavy rain (the beginning of Storm Goretti). It was dark, cold and miserable and within 5 minutes we were both wet... See more

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Rated 5 out of 5 stars

From start to finish. Ordering to delivery has been exemplary service. Ordering process was very easy with some very precise measurements required. Delivery was arranged in advance. And delivery drive... See more

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Rated 1 out of 5 stars

Continuous push backs on promised delivery dates, customer service non existent and a different story every time when chased up. Had to cancel order and buy elsewhere, then deducted a 10% admin fee on... See more

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Rated 5 out of 5 stars

The guys at Colour Clad Profiles could not have been more helpful if they tried, getting you exactly what you need, even when you don’t know what you need!! Outstanding customer service.

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Rated 5 out of 5 stars

Superb service, very professional and went over and above what was expected solving a big issue for me quickly, meaning I could complete our job on time. Can’t thank them enough and would thoroughly r... See more

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Rated 5 out of 5 stars

Excellent ! We had an awkward build and the sales team helped understand all the products. We are happy and will use again on next project. Delivery arrived sooner than expected!

Company replied

Rated 1 out of 5 stars

Wow probably the worst sales lady I have ever spoken to 9.10 am 11/02/26 totally disinterested in selling the company’s products ,we are currently doing two massive barn conversions and wanted a sampl... See more

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Rated 1 out of 5 stars

Avoid like the plague. My order took months to complete, delivery was delayed 4-5 times sometimes without letting me know. I have lost two builders through this experience as I had to let them dow... See more

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Rated 3 out of 5 stars

The delivery when it arrived was really good and the driver very helpful. The time it took to deliver was quite long and it was only when chasing up the order that we were given a date to deliver. Del... See more

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Rated 4 out of 5 stars

Web site & ordering was easy, and product was good. Communication once order placed could have been better, ie no update till day before delivery.

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Rated 5 out of 5 stars

Very helpful when ordering, fast delivery and an awesome product. As far as I know this is the only company producing anything like Urbanclad profiles. Very pleased, photos to follow after installat... See more

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Rated 5 out of 5 stars

Top service from colour clad. Have had 4 orders from them now, all collected without issue. Always very friendly and brilliant prices. 100% recommended.

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Rated 5 out of 5 stars

A beautiful product which has transformed my garage into an area I can use all year round. 40mm insulation and panels to let the light through. Easy to use website, good value for money.

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Rated 5 out of 5 stars

Order was exactly what was needed, superb product and a superb service. Would definitely use again. Was so easy to install and works fantastic on a low pitched roof.

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Rated 5 out of 5 stars

Great product, great pricing, delivery took a week and a half, to be expected for made to measure. Fitting simple. Web site really helpful. Highly recommend!

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Rated 5 out of 5 stars

Excellent quality, great service, only one problem didn’t let me know it was being delivered, had to come home from work to help unload

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Rated 5 out of 5 stars

Great customer service, quick delivery and the product is outstanding. The finish is just what I wanted as it has a slight textured feel to it, it looks great on my gazebo. I will be buying more of th... See more

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Rated 5 out of 5 stars

Well laid out web site, easy to order, quality products at reasonable prices! Delivery driver was amazing. Thank you!

Company replied

Rated 5 out of 5 stars

Items delivered ahead of schedule, constant communication with delivery driver updating ETA, was able to organise someone to help as I wasn’t there to receive my items. Items as expected

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Rated 5 out of 5 stars

Good communication and good lead time. Driver very helpful and polite Products were good quality,very please with service start to finish.

Company replied

Rated 4 out of 5 stars

Ordered ok Delivery ok but had requested 24 hours notice but only got 1 hour luckily there was someone here to unload

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Rated 5 out of 5 stars

Comprehensive stock list on an easy to use online ordering system. Driver was very helpful and accommodating, sheets were very strong and perfect for the garage roof.

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Rated 4 out of 5 stars

Easy to order online Little information on order progress Good quality product but Ine sheet 10mm longer than the others.

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Rated 5 out of 5 stars

Product is good, price is reasonable, I had a tight schedule and the Transport team managed to get me the roofing on time. That's why I keep coming back

Company replied

Rated 5 out of 5 stars

Easy web site to navigate. Good choice of stock. Fast delivery. Very helpful delivery drivers. Great customer support

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Rated 1 out of 5 stars

Please check reviews including trust pilot before you get involved with this business. Failed to fulfil my order after 5 weeks and then refused a refund me, instead trying to steal a 10% restocking... See more

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Rated 1 out of 5 stars

If you value your time and mental health, please avoid this company. Totally irresponsible and unprofessional. I was given a delivery date and prepared everything ready for the cladding. The cladding... See more

Company replied

Rated 1 out of 5 stars

Order some roof panels on the 31 August, with a lead time of 2 weeks and stall no update of delivery as of 3 October. Thanks Colour Clad Update 11.10.2025: The order has not been delivered as sta... See more

Company replied

Rated 5 out of 5 stars

Amazing service and product. Delivery driver went above and beyond to drop order to a very tricky location. outstanding

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Rated 1 out of 5 stars

Poor company paid for materials order had not been looked at or processed . Got order been promised 1 part of order which is special for delivery still not here never get phone calls back waiting agai... See more

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Rated 5 out of 5 stars

Did quite a bit of research and best prices I could find and the quality it top notch. Bought 30mm panels for a conservatory and they’ve done the job well. Thanks will use again

Company replied

Rated 1 out of 5 stars

Placed order on 22nd September and was still waiting for delivery on 22nd December, 3 months! In the end I got so fed up of failed promises and terrible customer service that I contacted my card compa... See more

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Rated 4 out of 5 stars

Great product and competitive pricing. Delivery was also great, driver really helpful. Only negative was delivery fee - quite steep.

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Rated 2 out of 5 stars

Delays after delays waiting for my roof panals to turn up. Waited 4 and a bit months communication was terrible. Would give you a date then say it’s going to be delayed again at 5pm on a Friday... See more

Company replied

Rated 3 out of 5 stars

I was expecting delivery within 2 weeks from order as confirmed when i made full payment, after 2 weeks I called to get a delivery up date only to be told it would be about a month as the materials wh... See more

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Rated 1 out of 5 stars

AVOID AVOID..Worst company I have ever dealt with.Take your money can't return phone calls changed them 10 times.. Had THREE delivery dates nobody turn up had NOTHING AT ALL TO DO WITH ACCESS (WHICH W... See more

Company replied

Rated 1 out of 5 stars

I ordered 6 roofing panels on the 4th of November 2025 and some accessories. it is now the 6th December 5 weeks later and I am still waiting for the Order to be delivered. When you ring them they... See more

Company replied

Rated 1 out of 5 stars

After cancelling a roofing order because the delivery date couldn’t be made, we asked for a refund which was over £1000 and still have not received this. The communication is dreadful and the team ju... See more

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Rated 5 out of 5 stars

Fantastic service, very easy to deal with, friendly staff. Would definitely buy from them again.

Company replied

Rated 5 out of 5 stars

Items arrived in great condition the member of staff who delivered was a pleasure to deal with and an asset to your company great alround experience thank you will use again in the future thank you

Company replied


Company details

  1. Roofing Supply Store
  2. Do-it-Yourself Shop
  3. Insulation Materials Store
  4. Steel Distributor

About Colour Clad Profiles Ltd

Written by the company

Home of all roofing supplies, Colour Clad Profiles has the UK’s largest inventory of corrugated roofing sheets. From flashings and trim, rooflights, purlins, cladding panels and fixings, our extensive range will equip you with the materials needed for any roofing project — large or small and including all the accessories you will need. Based in Somerset, just off the M5 Colour Clad Profiles are a family run steel fabrication business with a wealth of knowledge in the roofing and steel industry.

Choose from a huge range of standard colours or specify a specific colour and we will source it for you. Whichever finish and colour you choose, our high-quality materials and finish will always keep your building looking first-class.

Contact info

3.6

Average

TrustScore 3.5 out of 5

591 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Delivery was great!

Delivery driver was very accommodating and helpful. Great service!

13 October 2025
Colour Clad Profiles Ltd logo

Reply from Colour Clad Profiles Ltd

Hello,

Thank you for your review, great to hear your delivery went smoothly and that the driver was helpful!

Kind Regards,
Colour Clad

Rated 5 out of 5 stars

Quality product

Quality product, good price, supplied on time.

15 October 2025
Colour Clad Profiles Ltd logo

Reply from Colour Clad Profiles Ltd

Hello,

Thank you for your review, we’re really pleased to hear you were happy with the quality, price, and delivery.

Kind Regards,
Colour Clad

Rated 2 out of 5 stars

Website advertised leadtime misleading

Website advertises 7-15 day leadtime, order placed on 10th September, delivered 15th October! Communication also sadly lacking!

16 October 2025
Colour Clad Profiles Ltd logo

Reply from Colour Clad Profiles Ltd

Hello,

Thank you for your review. We're sorry to hear about the delay and communication issues you experienced.

We understand this fell outside the expected lead time and apologise for the inconvenience. Your feedback has been shared with our team to help improve communication and delivery updates going forward.

Kind Regards,
Colour Clad

Rated 1 out of 5 stars

Joke....

Joke..... advertise stock they don't have , no communication to tell you this so the 7 to 14 days delivery you can forget that so after waiting 28 days contacted them to be told they were waiting for delivery of the ordered item....I waited another 2 weeks to be told the same thing, so I asked for a refund...they told me I would have to request a refund via email. I sent an email the same day to be told it could take upto 5 working days to process the refund.........5 days later I got an email saying they could process the refund or the order was now ready and it could be delivered the following week. I opted for the deliver needing the panels rapid........on the delivery date, i get a call telling me that they had missed my delivery ery off the schedule and it would be another 2 weeks......OMG . The only good part of this transaction was the delivery guy who turned up when he said he would and was very helpful......avoid this company like the plague unless you want to be dissapointed.

16 October 2025
Colour Clad Profiles Ltd logo

Reply from Colour Clad Profiles Ltd

Hello,

Thank you for your review. We're sorry to hear about the delays and lack of communication you experienced, we completely understand your frustration.

We’re glad to hear the delivery driver provided good service on the day, though it’s disappointing that the overall process didn’t meet expectations. Your feedback has been passed to our management team to help improve scheduling and communication going forward.

If you’d like to discuss anything further, please contact us at service@colourcladprofiles.com or call 01278 557002.

Kind Regards,
Colour Clad

Rated 1 out of 5 stars

Delivery was three months late

Delivery was three months late, with no communication to explain the lateness and delivery did not include one of the items. Given the severity of this failure I will be expecting and seeking compensation.

15 October 2025
Colour Clad Profiles Ltd logo

Reply from Colour Clad Profiles Ltd

Hello,

Thank you for your review. We're sorry to hear about the delay and missing item, and we understand how frustrating this has been.

Our team is reviewing your order and will contact you directly to discuss the issue and next steps. Please also feel free to reach out to us at service@colourcladprofiles.com or call 01278 557002 so we can resolve this as quickly as possible.

Kind Regards,
Colour Clad

Rated 4 out of 5 stars

Recent small order

I ordered a few trims and a metal sheet, but the trims were sent in the wrong colour. However, this was addressed without question and the items were replaced with the correct colour within one week.
The quality was good and I would use Colour Clad Profiles again.

10 October 2025
Colour Clad Profiles Ltd logo

Reply from Colour Clad Profiles Ltd

Hello,

Thank you for your review, we’re glad to hear everything was sorted quickly and that you were happy with the quality.

We really appreciate your understanding and look forward to helping again in the future.

Kind Regards,
Colour Clad

Rated 5 out of 5 stars

Easy website reasonable prices and…

Easy website reasonable prices and great service 👍

9 October 2025
Unprompted review
Colour Clad Profiles Ltd logo

Reply from Colour Clad Profiles Ltd

Hello,

Thank you for the lovely review, great to hear you found the website easy to use and were happy with both the prices and service!

Kind Regards,
Colour Clad

Rated 1 out of 5 stars

Failed to deliver order after four…

Failed to deliver order after four weeks.No communication at all, you have to phone them to hear a variety of implausible excuses. Read Google reviews for a more accurate rating of their performance.

9 October 2025
Unprompted review
Colour Clad Profiles Ltd logo

Reply from Colour Clad Profiles Ltd

Hello,

Thank you for your review. We're sorry to hear about the delay and lack of communication you experienced.

We understand how frustrating this must have been and apologise for the inconvenience caused. Your feedback has been shared with our team to help improve our communication and delivery scheduling going forward.

If you’d like to discuss your order further, please contact us at service@colourcladprofiles.com.

Kind Regards,
Colour Clad

Rated 1 out of 5 stars

A sham of a company ordered panels 7th…

A sham of a company ordered panels 7th July was told 14 days after the 14th day had to ring and find out what was happening was told it would be the following week but again was let down told them to deliver when I get back from my holiday was again let down and told Some story that that there was manufacturing delays then told a week later that it was a customs issues finally then told get told that they would deliver the following week arrived on the day they told me only to have 5 damaged panels took photos and emailed them to them was then told they didn’t receive email which was total lies. After getting through to them they said they had them in stock and should ring back in morning done what was told only to be told it would be Another month before they could them to us absolutely shocking company DO NOT USE AS THEY ARE USELESS !

8 October 2025
Unprompted review
Colour Clad Profiles Ltd logo

Reply from Colour Clad Profiles Ltd

Hello,

Thank you for your review. We're sorry to hear about the difficulties you experienced with your order and the damage to the panels on delivery. We understand how frustrating this must have been and apologise for the inconvenience caused.

We can confirm the matter has since been reviewed by our team, and replacement panels have been arranged in line with our process. If there’s anything still outstanding, please contact us at service@colourcladprofiles.com or call 01278 557002.

Kind Regards,
Colour Clad

Rated 1 out of 5 stars

Order some roof panels on the 31…

Order some roof panels on the 31 August, with a lead time of 2 weeks and stall no update of delivery as of 3 October.
Thanks Colour Clad

Update 11.10.2025: The order has not been delivered as stated in the below response. They’ve sent an ‘update’ that it’ll be delivered in the 2nd week of November when original delivery was promised mid-September and then again beginning of October. Hopefully I’ll have a new roof by Christmas.

3 October 2025
Unprompted review
Colour Clad Profiles Ltd logo

Reply from Colour Clad Profiles Ltd

Hello,

Thank you for your review. We're sorry to hear about the delay with your order and the lack of updates. We understand how frustrating this can be and apologise for the inconvenience caused.

Our team has since reviewed your order and confirmed the delivery has now been completed. If there’s anything further you’d like to discuss, please contact us at service@colourcladprofiles.com or call 01278 557002.

Kind Regards,
Colour Clad

Rated 5 out of 5 stars

A beautiful product which has…

A beautiful product which has transformed my garage into an area I can use all year round. 40mm insulation and panels to let the light through.
Easy to use website, good value for money.

29 August 2025
Unprompted review
Colour Clad Profiles Ltd logo

Reply from Colour Clad Profiles Ltd

Hello,

Thank you for the great review, we’re really pleased to hear the panels worked well for your garage and made such a difference.

Glad you found the website easy to use and the products good value for money.

Kind Regards,
Colour Clad

Rated 1 out of 5 stars

Avoid avoid avoid!

Avoid avoid avoid!
I waited a month and a half for roof panels to be delivered, when the promised timeframe was 7-15 days. Customer service is absolutely terrible - they rarely reply to emails and never answer the phone. In the end, I only had a provisional delivery date that wasn't even confirmed, and the driver showed up in the morning despite my clear request for an afternoon slot.
I had sent detailed delivery instructions, but these were ignored and never passed on to the driver. The only positive was the driver himself - he was an absolute angel, so helpful on the day, and the company is lucky to have him.
Unfortunately, the rest of the experience has been awful. It's very easy to place an order and spend thousands of pounds, but after that, everything becomes a problem. Because of the delays, I now have 6m-long panels sitting in my garden, taking up space, with no idea when the weather will be suitable again to get the roof replaced. If the company had delivered on time, everything would have gone smoothly, but instead, they've completely messed up our plans.
Horrible company - never again.

29 September 2025
Unprompted review
Colour Clad Profiles Ltd logo

Reply from Colour Clad Profiles Ltd

Hello,

Thank you for your review. We're sorry to hear about the delay and communication issues you experienced, and we understand how frustrating this must have been.

We’re pleased to hear the driver provided great service on the day, but we acknowledge that the overall experience fell short of expectations. Your feedback has been noted and shared with our team to help improve communication and coordination on future deliveries.

If you’d like to discuss anything further, please contact us at service@colourcladprofiles.com or call 01278 557002.

Kind Regards,
Colour Clad

Rated 1 out of 5 stars

Complete waste of time!

Complete waste of time! placed an order 10 July to replace my garage roof while we had the good weather. After 5 weeks of waiting for the delivery I got an update 6 August saying due to there supply chain they wouldn't have this in stock until 25th August. With a promise of the delivery being the 1st or 2nd week of september. As I hadn't heard from the a sent two emails asking for an update 8/09/25 and 16/09/25 got a reply Monday 22/09/25 saying that they would delivery on the 15/10/25 and if a could confirm this date they would proceed with final scheduling.
There was nothing on the website when purchasing this order saying that there was a Delay or supply issue with this product.
Clearly supply large orders and most likely contractor orders as a priority and hope everyone else just waits. Barely any apologie from this company for wasting my time with false delivery dates and always blamed there supplier. Ive now emailed for a full refund as there is no point waiting another 4 weeks with the potential same reply of our suppliers are having issues so its now another 4 week or for me to then have to store the roof sheeting for a period of time due to not being able to fit it because of the weather conditions.

22 September 2025
Unprompted review
Colour Clad Profiles Ltd logo

Reply from Colour Clad Profiles Ltd

Hello,

Thank you for your review. We're sorry to hear about the long delay and the frustration this caused. We understand how disappointing it is when timeframes change and communication doesn’t meet expectations.

We can confirm your order and refund request have been reviewed and processed in line with our procedures. We appreciate your patience throughout and will be using your feedback to help improve how we communicate supply issues in future.

Kind Regards,
Colour Clad

Rated 5 out of 5 stars

Helpful and great product

Colourclad allowed me to build my garden studio cheaply because their custom flashings are cheap compared to their competitors. The sales department helped me with prices for my custom flashings, answering quickly, even though I kept changing my mind. Before I placed my order I talked to Peter in transportation to ensure the delivery date was within my time frame. On the day of delivery Mark the driver was patient while I check quantities and to see if there was anh damage. The product is excellent quality and well worth the wait.

18 September 2025
Unprompted review
Colour Clad Profiles Ltd logo

Reply from Colour Clad Profiles Ltd

Hello,

Thank you for the fantastic review, we’re really pleased to hear you were happy with the quality, pricing, and support from the team throughout your order.

It’s great to know Peter and Mark were able to help keep things on track for your garden studio project. We appreciate your kind words and look forward to helping again in the future.

Kind Regards,
Colour Clad

Rated 5 out of 5 stars

Driver was pleasant and helpful

Driver was pleasant and helpful, packing was perfect and the product was good, so all over very good thanks.

11 September 2025
Colour Clad Profiles Ltd logo

Reply from Colour Clad Profiles Ltd

Hello,

Thank you for your review, we’re really pleased to hear you were happy with the product, packaging, and delivery service.

Kind Regards,
Colour Clad

Rated 1 out of 5 stars

I placed an order on 28/07/2025 for…

I placed an order on 28/07/2025 for ThermoBase™ 40mm PUR Insulated Roof Panel – 3-Rib Profile on the website it says 7-15 days delivery today it is 12/09/2025, just contacted the company and their reply is that probably it will be delivered in October!!! Take your conclusions!!!

12 September 2025
Unprompted review
Colour Clad Profiles Ltd logo

Reply from Colour Clad Profiles Ltd

Hello,

Thank you for your review. We're sorry to hear about the extended lead time and the frustration this has caused.

Unfortunately, this particular product experienced a supply delay from the manufacturer, which impacted delivery schedules. We apologise that this wasn’t made clearer at the point of order and understand your disappointment.

If you’d like to discuss your order further, please contact us at service@colourcladprofiles.com or call 01278 557002.

Kind Regards,
Colour Clad

Rated 5 out of 5 stars

Good communication and good lead time.

Good communication and good lead time.
Driver very helpful and polite
Products were good quality,very please with service start to finish.

3 September 2025
Colour Clad Profiles Ltd logo

Reply from Colour Clad Profiles Ltd

Hello,

Thank you for the great review, we’re really pleased to hear you were happy with the service, lead time, and product quality.

We’ll be sure to pass your kind words on to the driver too.

Kind Regards,
Colour Clad

Rated 5 out of 5 stars

Items delivered ahead of schedule

Items delivered ahead of schedule, constant communication with delivery driver updating ETA, was able to organise someone to help as I wasn’t there to receive my items.
Items as expected

3 September 2025
Colour Clad Profiles Ltd logo

Reply from Colour Clad Profiles Ltd

Hello,

Thank you for your review, we’re glad to hear your order arrived ahead of schedule and that communication with the driver was helpful.

Great to know everything was as expected.

Kind Regards,
Colour Clad

Rated 5 out of 5 stars

Metal cladding

Good company to order from. And the delivery driver was very helpful.

2 September 2025
Colour Clad Profiles Ltd logo

Reply from Colour Clad Profiles Ltd

Hello,

Thank you for your review, we’re really pleased to hear you were happy with the service and found the driver helpful.

Kind Regards,
Colour Clad

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