Colorwayebike Reviews 6

1st of all I purchased two color way bikes for Christmas and I had mine for 8 months exact got ready to ride it one day it was dead I charged it up never came on took it to the electric shop he charged it and discovered it needed a new battery I was like Noooooooo it’s still under warranty because I had it for 8 months after speaking with them for weeks they stop responding so they don’t care about nothing after you give them money I wouldn’t recommend this company to anyone now I’m stuck with a new bike battery ain’t shit shops want $300 or more but I hadn’t had it a year DECEMBER 2025 was 1 year exactly

First of all I brought my Colorway mountain ebike less than a year ago and already the battery is not holding a charge. Ireach out to customer support and they never got back to me. I had to go out and replace the headlight it shorted out. colorway wouldn't replace it because they never got back to me

I purchased this bike in September, and by December, key components had already failed.

The front headlight connector came loose,

The control panel stopped working, and

The bike began to show signs of poor build quality much sooner than expected.

I contacted customer service, and after one reply asking for my shipping address, I heard nothing further—despite multiple follow-up emails. It seems they have no functioning international support, and their after-sales service is severely lacking.

It’s extremely frustrating to deal with such frequent issues just three months after purchase, especially when the company does not back up their product with proper support.

I cannot recommend this bike to anyone expecting durability or responsive customer care.

Last July, I purchased a BK6G-CW Colorway bike on sale. I already own a BK5 Hitway bike and reckoned the brands'models look exacty the same.
The BK6G-CW's seat is a safety nightmare, because of its suspension system. Whenever you stop, it comes back up, and then it's way too high when u're ready to go which creates a major imbalance. I nearly fell on multiple occasions.
I wanted to change the seat and install a throttle after noticing a connector.
I contacted the customer/support service in order to get help. I first got in touch with Colorway in July, several times both on their website and via email, no answer, then again in October, still no answer.
This is unheard of. Hitway's customer service is bad but Colorway is even worse.
One wonders, do they even have a genuine customer service department since they don't bother responding to their customers.

this is.my 2nd colorway ebike had.to return the first one because of motor failure now same thing is happening with my new bike i dont get it.maybe do better colorway

Let me start off by saying that if I were reviewing the bike I would rate it at 3.8 to 4 stars, The only real thing wrong with the bike is, it's kind of under powered but I liked the fit and finish and the build quality. The reason for the 1 star rating is due to the personnel in the "customer support" dept.
Ok I received a Colorway BK3M e bike as a Christmas gift from my wife this past December. I had a good experience with the bike but I didn't really start riding the bike until mid March because winter in Las Vegas can be brutally cold. So by Marxh, Im using the bike regularly and I almost had 300 miles on it by May 2024.
This is abouit when things started going bad. I noticed a strange sound coming from the area of the hub motor and within 3 or 4 days, it was noticable to pedestrians.I had been in contact with Colorway's support within a couple of days but since im in the USA, and their co. is based on Mainland China, the difference in time almost certainly meant that our contacts were usually 12 to 15 hours later.
So a support person Alesia, was telling me that I would be taken care of, just send video of what's going on with the bike. So I attempted to do this one night and every single video I made was too long to be sent so I finally was able to get the video made. In the meantime I know a bike tech and nwhen he heard the sound, he immediately knew that it was either the bearings or the planetary gears nweeded to be replaced.
Now this Alesia person starts suggesting that it might be my derailer that is making that sound and she sent a video with 2 men from the factory but they were speaking Chinese and to me they looked uncomfortable even being there but she actually said she thought it was the derailer. This bike by this time had become my main mode of Transportation so I couldn't just shut it down, and it progressed to the point of when I used the throttle, you could hear the motor whirring but it wouldn't spin the back wheel.
Now Alesia tells me to try to find a bike shop here in Vegas to fix it but local shops were either unable or unwilling to work on the bike. We determined that I most likely needed to replace the hub motor. She told me they didn;t have a motor in stoick for my bike. But they are still selling bikes that use the same motor as mine has.IThis is when Colorway support, Alesia basically ghosted me. I havent' heard from her since May 29, and I was gonna let it go and be a lesson to me until I saw this Trustpilot site talking about Hitway e bikes. Colorway is the EU version of Hitway and all their models look like Hitways they even use the same model designations. I can't even get any other person from Colorway to e mail me back. I guess since the whole Pacific Ocean separates us, they feel like they can do what they want with no consequences