Collectors Kingdom Reviews 

182
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fantastic quality of the products and the incredibly helpful, professional staff members who always go above and beyond. Many loyal consumers highlight that parcels always arrive quickly, securely packaged, and in pristine condition ready for the hobby. Buyers note that the business owner handles refunds very promptly and professionally when unexpected stock and inventory situations occur. Some reviewers were not happy with sudden order cancellations caused by unexpected website technical errors. However, some people mentioned that securing high demand items during server glitches was challenging.

What people talk about most

Order

Reviewers highlight ambiguous aspects of order processes, as experiences strongly vary between regular... See more

Website

Reviewers share mixed feedback about the website due to a technical glitch that accidentally showed unlimited... See more

Product

Customers had positive experiences with product, noting that items are always fairly priced and packed well.... See more

Staff

Clients share positive opinions on staff, frequently describing the owner as professional, down-to-earth, and... See more

Refund

Users describe positive interactions with refund, highlighting great communication and speedy processing.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One of if not the first person I bought from when I started collecting again a little over a year ago. Mike is an absolute gentleman and a scholar, his customer service and care for his customers top... See more

Rated 5 out of 5 stars

1000/10 great seller and customer service Lots off selection from different TCG always packs everything securely and dispatches items quickly. Would highly recommend if you want to buy off a gen... See more

Rated 5 out of 5 stars

Ordered booster box prior to technical issues without issue. When your website is constantly being bombarded with organised crime bots, occasionally funny things will happen. Lots of the one star... See more

Rated 5 out of 5 stars

Ordered 2 art work sets for journey together and 1 set of destined rivals. Very good pricing, considering today's horrendous market. Great communication, had to make an adjustment to my order and Mi... See more


Company details

  1. Collectibles Store
  2. Trading Card Store

Written by the company

Welcome to Collectors Kingdom, the U.K's No.1 community focused online TCG store, offering the best prices on authentic Pokemon, One-Piece, Union Arena and Weiss Schwarz trading cards. Founded by passionate collectors for passionate collectors, We are proud to take a fresh, fun, and community-focused approach to trading cards, ensuring every customer feels part of the journey. Our mission is to make the excitement of TCG accessible to everyone, whether you're hunting for a rare Japanese Pokémon card, building your competitive deck, or simply adding to your cherished collection.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

182 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(182)

127 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Your website is absolutely rock solid

Your website is absolutely rock solid, it managed to function perfectly with ridiculous amounts of traffic, please show other retailers how to run their websites too, thanks 🙏

Very professional owner as well! Ignore the stupid negative reviews by people who are clueless as to what happened.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic store and customer service

I reached out to a number of card shops for advice for my husbands 40th birthday. Mike at Collectors Kingdom was the only one to respond.

I've since purchased a number of items from the store over the last few months. Every time, the order is dispatched quickly, packaged extremely well and delivered within the expected time frame.

I bought individual boosters and Korean booster boxes. My husband was completely blown away by his birthday present and has had a number of decent hits from these items.

Would definitely recommend this store. They have been nothing but kind, courteous, diligent and efficient in all my dealings with them.

Thank you again, Mike. Couldn't have achieved my husbands birthday surprise without you and the store.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Trustworthy, upstanding business and owner

To anyone reading this following a small minority of negative reviews due to people throwing their toys out their pram;

Unfortunately, Collectors Kingdom fell foul of a genuine un foreseen mistake last night. Whilst updating/making changes to their website, someone accidentally clicked something which resulted in all old stock being uploaded to their website with no purchase limits. An huge influx of orders came in which obviously resulted in cancelled orders.

All I can do is praise the owner for being transparent from the outset, acting quickly to resolve all issues and promptly issuing the required refunds. This was not a scam and only happened due to simple human error.

I stand firm that nobody should be giving this company or its owner a hard time. He acted professionally throughout.

Credit to Collectors Kingdom where it is due. Upstanding owner and I will definitely be placing orders with them in the future. If only every store took the same pride in their business.

Please ignore/disregard any negative reviews from around the date/time my review is posted.

I wish this company every success going forwards.

Thanks.

Danny

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Ordered a destined rivals booster box…

Ordered a destined rivals booster box on a hope and a prayer, I believe they had a stocking error caused by a third party. Order cancelled and resolved as quickly as I've ever known a situation like this to be. No money taken and no harm done. Would recommend.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic communication and quick…

Fantastic communication and quick cancellation and refund from the owner. Sometimes mistakes happen it’s how you deal with them. Will 100% be back when they have fixed the website 10/10

3 July 2026
Unprompted review
Rated 1 out of 5 stars

2 Orders Cancelled for No Reason

2 orders placed online and then 1 hour and 3 min later both orders cancelled with no reason given. Poor experience...would not reccomend

3 July 2026
Unprompted review
Collectors Kingdom logo

Reply from Collectors Kingdom

Sadly last night we experienced a technical issue with the website which meant all items were available to order while out of stock - allowing orders to be placed for unlimited quanities.

I've worked tirelessly throughout the evening on the approximately 7000 orders that were place to have them refunded as quickly as possible

All orders have already been cancelled and you have already been refunded.

I apologise for the inconvenience and am truly heartbroken by what has happened.

Mike.

Rated 1 out of 5 stars

Finally managed to order some prismatic…

Finally managed to order some prismatic from somewhere and they cancelled the order and refunded it with no explanation at all

3 July 2026
Unprompted review
Collectors Kingdom logo

Reply from Collectors Kingdom

Sadly last night we experienced a technical issue with the website which meant all items were available to order while out of stock - allowing orders to be placed for unlimited quanities.

I've worked tirelessly throughout the evening on the approximately 7000 orders that were place to have them refunded as quickly as possible

All orders have already been cancelled and you have already been refunded.

I apologise for the inconvenience and am truly heartbroken by what has happened.

Mike.

Rated 1 out of 5 stars

Booster Box

Ordered booster boxes with them and whole order was cancelled. No reason was given

4 July 2026
Unprompted review
Collectors Kingdom logo

Reply from Collectors Kingdom

Sadly last night we experienced a technical issue with the website which meant all items were available to order while out of stock - allowing orders to be placed for unlimited quanities.

I've worked tirelessly throughout the evening on the approximately 7000 orders that were place to have them refunded as quickly as possible

All orders have already been cancelled and you have already been refunded.

I apologise for the inconvenience and am truly heartbroken by what has happened.

Mike.

Rated 1 out of 5 stars

Cancelling orders after confirmation

Advertised stock, money and order went through, confirmation email sent

Then cancels all orders...

3 July 2026
Unprompted review
Collectors Kingdom logo

Reply from Collectors Kingdom

Sadly last night we experienced a technical issue with the website which meant all items were available to order while out of stock - allowing orders to be placed for unlimited quanities.

I've worked tirelessly throughout the evening on the approximately 7000 orders that were place to have them refunded as quickly as possible

All orders have already been cancelled and you have already been refunded.

I apologise for the inconvenience and am truly heartbroken by what has happened.

Mike.

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