Collectors Kingdom Reviews 

182
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 127 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the staff and the helpful owner for being genuinely honest, incredibly supportive, and managing all requests professionally. Consumers frequently note that specialty trading card products arrive very quickly and are always securely packaged in pristine, mint condition. However, some people mentioned that unexpected website errors and technical glitches caused frustrating order cancellations. Despite these unfortunate temporary setbacks, the dedicated business owner worked diligently through the entire night to quickly process prompt financial refunds and personally resolve all technical problems for everyone affected by the unexpected mistake.

What people talk about most

Order

Customers had ambiguous experiences with order processes, reflecting a stark division in sentiment. While... See more

Website

Customers consistently note ambiguous experiences with website functionality, particularly following a... See more

Product

Users describe positive interactions with product, highlighting fair pricing and secure packaging. Consumers... See more

Staff

Reviewers highlight positive aspects of staff, describing the owner as a true professional and an absolute... See more

Refund

Clients share positive opinions on refund experiences, highlighting swift and professional handling from the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One of if not the first person I bought from when I started collecting again a little over a year ago. Mike is an absolute gentleman and a scholar, his customer service and care for his customers top... See more

Rated 5 out of 5 stars

1000/10 great seller and customer service Lots off selection from different TCG always packs everything securely and dispatches items quickly. Would highly recommend if you want to buy off a gen... See more

Rated 5 out of 5 stars

Ordered booster box prior to technical issues without issue. When your website is constantly being bombarded with organised crime bots, occasionally funny things will happen. Lots of the one star... See more

Rated 5 out of 5 stars

Ordered 2 art work sets for journey together and 1 set of destined rivals. Very good pricing, considering today's horrendous market. Great communication, had to make an adjustment to my order and Mi... See more


Company details

  1. Collectibles Store
  2. Trading Card Store

Written by the company

Welcome to Collectors Kingdom, the U.K's No.1 community focused online TCG store, offering the best prices on authentic Pokemon, One-Piece, Union Arena and Weiss Schwarz trading cards. Founded by passionate collectors for passionate collectors, We are proud to take a fresh, fun, and community-focused approach to trading cards, ensuring every customer feels part of the journey. Our mission is to make the excitement of TCG accessible to everyone, whether you're hunting for a rare Japanese Pokémon card, building your competitive deck, or simply adding to your cherished collection.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

182 reviews

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4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(182)

126 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Such a amazing guy so helpfully when…

Such a amazing guy so helpfully when asking questions about product and I still don’t know how he can run this all by himself would recommend him and his company to anyone thanks again mike for the everything and such quick postage

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful company

Wonderful company, good priced products. Some very silly 1 star reviews being left over a technical error on the website. Ignore these as this is a fantastic and reliable company.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Most Genuine company and owner

I’ve used collectors kingdom for many years now and through his community I have got to know the owner very well.

After a website error which had nothing to do with him as he was busy with a family event. As soon as he saw the problem, he shut down the site and made a public announcement via his socials explaining the issue and that he will be sorting it as soon as possible.

He then spent the whole night cancelling over 7000 orders by himself so people could get a refund before the original transactions could be completed. Not many companies or people would have this level of service.

One thing I’d like to add aswell is even though collectors kingdom is a company, it is a one man band with his girlfriends help. Over the years I’ve never seen someone so genuine and honest anytime there has been a mistake and so giving to his community and customers.

He has always gone above and beyond. It is hard to see the review bombing when this issue was completely out of his hands but he managed to get everything cancelled and squared away as soon as he was aware.

Thank you for your continued service Mike you are literally a godsend in this toxic TCG era and we all know the graft and work you put in to everything you do, even putting your own personal health at risk.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

I never care enough about a company to…

I never care enough about a company to leave a review.

Mike is a top bloke and unfortunately his website encountered a very dark day.

Leaving a 5 Star review to counteract the 1 Star complainers complaining they are getting refunded 😭

Stay up Mike. You’re the Goat

Also whenever I order. Comes super fast never an issue. ❤️

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent, I will happily order again in the future.

Ignore the salty reviews from the people who had an order cancelled. I did too, there was very clearly an error on the website which caused a large amount of items to show as in stock and available for purchase without limits, but it was resolved and refunded before I even woke up this morning.

Collector’s Kingdom do not deserve to have their reviews tanked because of a simple error. Please do not let the bad reviews put you off from ordering from this small business!

4 July 2026
Unprompted review
Rated 5 out of 5 stars

The owner of this site has demonstrated…

The owner of this site has demonstrated their character by working through the night to refund all orders that were taken in error. I always think you see the true side of people in adversity and the owner of this site has demonstrated that he is one of the good guys.

Despite the stock related error, I’ll be ordering in future with confidence

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing website to order from

Amazing website to order from, great product. Sometimes mistakes happen. Please ignore all of the negative reviews just because of a backend mistake. Scalpers and horrible people leave bad reviews for things like this. They don't know the first thing about running a business, Collector's Kingdom is awesome.

4 July 2026
Unprompted review
Rated 1 out of 5 stars

Avoid

Been waiting to buy ETB for sons birthday across various sites managed to get through the queue with this company and secure a box for them to cancel the order the following day. Avoid.

3 July 2026
Unprompted review
Collectors Kingdom logo

Reply from Collectors Kingdom

Sadly last night we experienced a technical issue with the website which meant all items were available to order while out of stock - allowing orders to be placed for unlimited quanities.

I've worked tirelessly throughout the evening on the approximately 7000 orders that were place to have them refunded as quickly as possible

All orders have already been cancelled and you have already been refunded.

I apologise for the inconvenience and am truly heartbroken by what has happened.

Mike.

Rated 5 out of 5 stars

Owner worked hard to rectify system glitch ASAP

Website glitched and listed items as in stock when they werent. Owner was transparent and stayed up all night ensuring everyone got their money back and worked to ensure the best outcome in a situation brought upon him through no fault of his own. I would reccomend this store and trust it completely

3 July 2026
Unprompted review
Rated 5 out of 5 stars

great company that had an error happen

The website had an error that allowed people to place orders by accident; the owner was upfront and cancelled all the orders on a Friday night! Have used them in the past and will use them in the future!

3 July 2026
Unprompted review
Rated 5 out of 5 stars

I along with thousands of other people…

I along with thousands of other people ordered lots of different out of print pokemon packs for RRP and it quickly became apparent that it was an IT error showing them in stock. Despite that, there are a small minority of people who have done 1 star reviews because they weren't able to profit from an obvious error and despite the fact that the owner stayed up all night cancelling and refunding every order.

The owner has handled this impeccably and should be praised for doing so, not left crappy reviews by people trying to make a quick buck off what is designed to be a children's trading card game.

3 July 2026
Unprompted review
Rated 1 out of 5 stars

Placed a order

Placed a order, cancelled over night , no explanation given, avoid

3 July 2026
Unprompted review
Collectors Kingdom logo

Reply from Collectors Kingdom

Sadly last night we experienced a technical issue with the website which meant all items were available to order while out of stock - allowing orders to be placed for unlimited quanities.

I've worked tirelessly throughout the evening on the approximately 7000 orders that were place to have them refunded as quickly as possible

All orders have already been cancelled and you have already been refunded.

I apologise for the inconvenience and am truly heartbroken by what has happened.

Mike.

Rated 5 out of 5 stars

Ordered a couple of Pokemon ETBs last…

Ordered a couple of Pokemon ETBs last night to take advantage of a stock glitch.

There was clearly an error on the website and they refunded very quickly. Would definitely purchase from again - hope you managed to get it all fixed.

3 July 2026
Unprompted review
Rated 4 out of 5 stars

orders cancelled with no explanation

orders cancelled with no explanation, will gladly review this if given an explanation and what seller is going to do to make this right. thought i had managed to get some Pokemon for my sons upcoming birthday, now have to hunt again!, after hearing what happened i have done as i said i would and reviewed my feedback.

3 July 2026
Unprompted review
Collectors Kingdom logo

Reply from Collectors Kingdom

Sadly last night we experienced a technical issue with the website which meant all items were available to order while out of stock - allowing orders to be placed for unlimited quanities.

I've worked tirelessly throughout the evening on the approximately 7000 orders that were place to have them refunded as quickly as possible

All orders have already been cancelled and you have already been refunded.

I apologise for the inconvenience and am truly heartbroken by what has happened.

Mike.

Rated 1 out of 5 stars

Major lack of communication

Placed and order, money went out the bank, cancelled with absolutely no communication whatsoever.
Waiting for refund

4 July 2026
Unprompted review
Collectors Kingdom logo

Reply from Collectors Kingdom

Sadly last night we experienced a technical issue with the website which meant all items were available to order while out of stock - allowing orders to be placed for unlimited quanities.

I've worked tirelessly throughout the evening on the approximately 7000 orders that were place to have them refunded as quickly as possible

All orders have already been cancelled and you have already been refunded.

I apologise for the inconvenience and am truly heartbroken by what has happened.

Mike.

Rated 1 out of 5 stars

Cancelled my order for no reason ?

4 July 2026
Unprompted review
Collectors Kingdom logo

Reply from Collectors Kingdom

Sadly last night we experienced a technical issue with the website which meant all items were available to order while out of stock - allowing orders to be placed for unlimited quanities.

I've worked tirelessly throughout the evening on the approximately 7000 orders that were place to have them refunded as quickly as possible

All orders have already been cancelled and you have already been refunded.

I apologise for the inconvenience and am truly heartbroken by what has happened.

Mike.

Rated 5 out of 5 stars

Great service

Great service, not many business owners would stay up all through the night rectifying an issue with their website and making sure buyers got their money back asap.

3 July 2026
Unprompted review

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