I have a problem with Cole Haan. I can’t stop buying them !! Recent purchase order #UK45015- Men's ØriginalGrand CitySpectre Chelsea Boots have been added to the now huge collection I’ve acqu... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I’ll admit this is not my first pair of Cole Haan footwear and won’t be the last. Outstanding craftsmanship and style. Uniquely suitable for both the workplace and informal casual wear. As alway... See more
Company replied
Item was delivered very quickly. Did send back as too big, but they were lovely quality, returns process simple to follow and free to return. Once again placed another order, once again quick deliver... See more
I love Cole Haan shoes, my zerogrand trainers are going strong after 3 years! I put them in the washing machine and they are as fresh as new. I’ve now got 4 pairs of various styles and about to treat... See more
Company details
Written by the company
Cole Haan is a global performance lifestyle brand serving always-connected, active professionals with innovative footwear and lifestyle accessories. With a 90-year heritage, Cole Haan infuses its products with time-honored craftsmanship and modern innovation, making footwear and lifestyle accessories that customers wear from work, to workout, to weekend. Cole Haan’s mission is to inspire customers to live extraordinary lives.
Contact info
Suite 1, 3rd Floor, 11-12 St James Square, , SW1Y 4LB, London , United Kingdom
- contact@colehaan.co.uk
- colehaan.co.uk
4.6
Excellent
695 reviews
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Replied to 75% of negative reviews
Typically replies within 2 weeks
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i had a good service nice shoes and…
i had a good service nice shoes and fast delivery
WOULD YOU PLEASE CORRECT MY NAME TO CAMILLE KIWAN
Wadiha is my wife
18 June 2026
Unprompted review
Reply from Cole Haan UK
Hi Camille,
Thank you for taking the time to leave us a review!
We're delighted to hear that you had a great experience with us. Your wonderful words about our shoes and fast delivery really do mean a lot to us!
Thanks again for your review and we look forward to seeing you online again soon.
Warm regards,
The Cole Haan UK Team
Cole Haan footwear
I have own 3 pairs of Cole Haan shoes and 1 pair of Cole Haan boots. They look amazing and are so comfortable to wear. The technology used in manufacturing the soles makes them really great to walk in.
My most recent purchase Original Grand wing tip Oxfords (order no UK55380) are great looking shoes that can be worn with a variety of looks.
21 June 2026
Unprompted review
Reply from Cole Haan UK
Hiya Thomas,
Thank you for taking the time to leave us such a wonderful review, it means a lot.
We're delighted to hear that you've had such positive experiences with your footwear over the years. Your kind words about the comfort, style and technology behind our designs are truly appreciated!
It's fantastic to hear that your most recent purchase has been another great addition to your collection and that you're enjoying its versatility.
Thanks again for your feedback, we look forward to seeing you online again soon.
Many thanks and all the best,
The Cole Haan UK Team
Ordered two pairs and received them…
Ordered two pairs and received them within 25hrs, great service. The shoes are great and very comfortable. Great to wear as casual or smart usage. If your on your feet all day they will give you great support
16 June 2026
Unprompted review
Reply from Cole Haan UK
Hello,
Thank you for taking the time to leave us a review.
We're so pleased to hear that you had a great experience with both our delivery service and your new shoes. Your kind words have really brought a smile to our faces. It's wonderful to know that you're finding them comfortable, versatile and supportive throughout the day.
Thanks again for your review and we look forward to seeing you online again soon.
Warm regards,
The Cole Haan UK Team
Great shoes and great customer service!
14 June 2026
Unprompted review
Reply from Cole Haan UK
Hi Adriano,
Thank you for taking the time to leave us a review.
We're delighted to hear that you've had such a positive experience with both our shoes and customer service. Your kind words really mean a lot to the team.
Thanks again for your review and we look forward to seeing you online again soon.
Many thanks,
The Cole Haan UK Team
Excellent product, excellent customer service
Bought two pair of mens shoes from them. They communicated with me and delivered the product when they said. No vat or duty due on either delievryx. Brilliant product. Excellent customer service. Will buy from them again.
13 June 2026
Unprompted review
Reply from Cole Haan UK
Hello,
Thank you for taking the time to leave us a review.
We're thrilled to hear that you had such a positive experience with us! It's great to know that our communication, delivery service and customer support all met your expectations. Your kind words about our products and service really mean a lot to the team.
Thanks again for your review and we can't wait to see you online again soon.
Many thanks and all the best,
The Cole Haan UK Team
Rapid delivery and a great shoe
Rapid delivery and a great shoe. Second pair I’ve bought. Very comfortable, durable and a great look.
3 June 2026
Unprompted review
Reply from Cole Haan UK
Hi Christian,
Thank you so much for taking the time to leave us a review.
We're delighted to hear that you've returned for a second pair and that you're continuing to enjoy the comfort, durability and style of our shoes. Your continued support really means a lot to us.
Thanks again, we look forward to seeing you online again soon!
Warm regards,
The Cole Haan UK Team
Love these sandals but wish they came…
Love these sandals but wish they came in half sizes.
I ordered a 7uk / too small, sent back - great customer service.
Order an 8 - a little big but I will get an extra hole to buckle tighter.
16 May 2026
Unprompted review
Reply from Cole Haan UK
Hi Rachel,
Thank you for taking the time to leave us a review.
We're so pleased to hear that you love your new sandals and that you had a positive experience with our customer service team. Your kind words are greatly appreciated.
Thank you as well for sharing your feedback regarding sizing. We understand that finding the perfect fit is important and we appreciate your comments on half sizes. We'll be sure to pass your feedback on to the relevant team for consideration.
Thanks again for your review and we look forward to seeing you online again soon.
Best Wishes,
The Cole Haan UK Team
First pair of ladies golf shoes - will buy again
I bought my first pair of ladies golf shoes last week from Cole Haan (Women's Grand Crosscourt 20.4.7 Golf). The shoes are SUPER comfortable and they won’t be my last pair that I will buy from this company.
I have different high end brands of golf shoes but these are certainly the most comfortable. I’m a regular size 7 and the shoes fitted perfectly.
The delivery was a few days after my order and the parcel arrived well packaged.
26 May 2026
Unprompted review
Reply from Cole Haan UK
Hi Gillian,
Thank you for taking the time to leave us such a wonderful review!!
We're delighted to hear that your first pair has made such a great impression. It's fantastic to know that you're finding them so comfortable and that the fit was perfect for you. Hearing that they stand out among other premium golf shoes you've owned really means a lot to us.
We're also pleased to hear that your order arrived promptly and well packaged.
Thanks again for your review and your support. We look forward to seeing you online again soon!
Many thanks and all the best,
The Cole Haan UK Team
I first saw the Cole Haan collection on…
I first saw the Cole Haan collection on line, they are a smart stylish shoe, so well done design team.
My first purchase were saddle Ashland @£180 within 6 rounds of golf the heal stitching has gone and the heal is collapsing. You kindly agree to give me credit note as this shoe is out of stock, and reduced to £145 !
So with credit in hand I offered the Grand pro, these arrived uk 10, they are definitely not a uk 10 and are at 25mm too long. So my overall experience of quality and sizing is a very poor one, I wouldn’t recommend to my many golf friends look to buy new shoes from Cole Haan. Maybe having them made in Vietnam has good profit margins but pls spend on quality control if you want to excel in the large golfing market,
quantity is short lived.
Steven Horne
1 May 2026
Unprompted review
Reply from Cole Haan UK
Hi Steven,
Thank you for taking the time to leave us a review and share your feedback.
We're glad you like the style and design of our footwear and we'll share your comments with the team.
We're sorry to hear that your experience has been affected by the issues you've encountered with both the durability of your first pair and the sizing of your replacement pair. While we're glad our customer service team was able to assist with a credit note, we understand how disappointing it must have been to face further issues with your next purchase.
We really appreciate your feedback on quality and fit consistency and we’ll make sure it’s looked into further.
If you ever fancy trying us again but are unsure on sizing, feel free to get in touch as you did before as we're always happy to offer recommendations.
Thanks again for your feedback and we hope to welcome you back in the future.
Warm regards,
The Cole Haan UK Team
Amazing Amazing Amazing
I have 16 pairs of Cole Haan shoes; various styles, purchased for different purposes. They are all without a doubt, the most comfortable brand of shoes I’ve ever worn. I’ve recommended them to friends, family and colleagues at work, who have now become loyal customers. I just wish they were stand alone stores in the UK 😊
27 May 2026
Unprompted review
Reply from Cole Haan UK
Hi Jay,
Thank you for taking the time to leave us a review.
16 pairs? That's an incredible collection!! We're so grateful for your continued support and it really means a lot to hear that you've been enjoying our shoes across so many different styles and occasions.
We're delighted to hear that they've been the most comfortable shoes you've worn and it's wonderful to know you've been recommending us to friends, family and colleagues who have now become customers too.
Thanks again for your support and we look forward to seeing you online again soon :)
Warm regards,
The Cole Haan UK Team
Excellent trainers
Just purchased a pair of blue topspin trainers, they are well made and so comfortable. Just like every other pair of shoes and trainers I’ve bought in the past . Excellent.
26 May 2026
Unprompted review
Reply from Cole Haan UK
Hiya Michael,
Thank you for taking the time to leave us a review.
We're stoked to hear that you're enjoying your Topspin's and that they've lived up to your previous experiences with us. Your continued support really means a lot to us all.
Thanks again for your review and we look forward to seeing you online again soon!
Warm regards,
The Cole Haan UK Team
This is a company that is easy to deal with
The website is easy to use to order.
The product delivered on time and was exactly as described on the website.
The product is good quality and very comfortable.
18 May 2026
Unprompted review
Reply from Cole Haan UK
Hi Karen,
Thank you for taking the time to leave us this lovely review.
We're so happy to hear that you've had such a smooth experience from browsing the website through to delivery and that your order arrived exactly as expected. It's also great to know you're happy with the quality and comfort of your new product.
Thanks again for sharing your thoughts, we look forward to seeing you online again soon.
Warm regards,
The Cole Haan UK Team
Easy to buy online
Easy to buy online, fast delivery! The shoes was not the right one for me, but the return process was quite simple as well.
22 May 2026
Unprompted review
Cole haan shoes are all good quality
Cole haan shoes are all good quality. The prices could do with a review as they are expensive but you can’t fault the quality.
The delivery was next day, excellent.
16 May 2026
Unprompted review
Purchased some trainers
Purchased some trainers, excellent product, very good fit and quality.
Had issue with delivery, couriers rubbish, but Cole Haan very good in communication and sorting issue.
8 May 2026
Unprompted review
Range and quality
I have been looking for a shoe that meets in the middle of formal and casual for my holiday this year and struggled before I found Cole Haan. I love the shoes I have ordered and cannot wait to step out in the Italian sunshine in them. The delivery was quick, the quality looks good but the thing that stands out is the range of shoes they have. My first purchase but definitely wont be my last. Excellent.
8 May 2026
Unprompted review
Mens GrandPro Luxe Slip-on Stichlite.
Mens GrandPro Luxe Slip-on Stichlite.
I mistakenly thought the shoe would be the same as Quick-on range as in slip on while standing. Unfortunately slip on range have a soft back and you have to assist them on to your foot, disappointed.
Quality and comfort excellent as usual although I will not be buying this range again.
6 May 2026
Unprompted review
Fanastic
From registering, to ordering, to receiving a great experience, and to top it all, the golf shoes are fantastic quality and so comfortable, they feel like a pair of worn-in slippers, i will be buying more
7 May 2026
Unprompted review
Great website
Great website. Very speedy delivery. Good communications and a great product
3 May 2026
Unprompted review
Great Quality and customer service
Great Quality and customer service. I love these shoes! Comfort is excellent and I will not purchase any different brand again. But I said this when I got my first CH pair 3 years ago and it still looks really good condition.
10 May 2026
Unprompted review
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