CoinsBack Casino Reviews 

581
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 561 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the wide selection of games and the engaging gameplay available on the platform, often highlighting the variety and quality of options. Many users find the overall experience enjoyable and the site easy to navigate, frequently mentioning features like earning coins back and straightforward processes for playing and claiming. However, some customers also noted significant delays and difficulties with the redemption and payment process, with many reporting extended waiting times for winnings. Reviewers frequently reported issues with customer service, citing slow responses, unresolved problems, and a lack of direct human support. There were also mentions of account locking or verification issues, adding to the frustration for some users.

What people talk about most

Product

Customers had positive experiences with the product, praising the fun and variety of games, with many noting... See more

Website

Reviewers mention ambiguous feedback about the website, with many praising it as a good site, fun, and... See more

User experience

Clients share positive opinions on user experience, highlighting the fun games, easy redemption process, and... See more

Payment

Consumers find payment to be ambiguous, with many reporting significant delays and difficulties in cashing... See more

Customer service

Users describe negative interactions with customer service, with many reviewers reporting that support takes... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have put 4 stars for now as I’m waiting on the redemption process. I did gift card for my first one because I figured it may be the fastest. We shall see as I’ve read some of these reviews on here a... See more

Rated 4 out of 5 stars

Coinsback is an awesome casino. They have all the good providers including my favorite Havksaw. They give you 50./. Back on every non winning spin of the houses edge. My first redeem went fine I won $... See more

Rated 4 out of 5 stars

I enjoylthe games provided, possibly could be more. It took a little too long for them to review my documents but afterwards they were quick with the payout.

Rated 4 out of 5 stars

Great site. Redemptions are a little slow (2 to 3 days) but overall I've had good experiences with them!


3.7

Average

TrustScore 3.5 out of 5

581 reviews

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3.7

All reviews

(581)

581 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I won after purchasing a coin deal July…

I won after purchasing a coin deal July 9th about 3pm requested a redemption and I am still waiting, I am kind of curious if coinsback even pays out? Does it usually take so long? Not a good experience at the time waiting 😕

UPDATE:
I AM STILL WAITING. UGH🤬

UPDATE: JULY 17
I was just notified that they try to pay me today but my skrill account is now under review for some reason so the money was sent back to coinsback.
Wow! If its not one thing its everything!

7 July 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT PLAY ON THIS SITE!! SCAM SCAM SCAM

I submitted a redemption request on July 8th via Trustly with my Trustly connected bank account (which is an instant payout method per Coinsback Casino's listed information). As of today, July 14th, Coinsback still has not even reviewed my redemption request and each time I have reached out to "support" they have made up a new excuse or just copy and pasted their generic response stating that their typical redemption time frames are 1-3 days for most redemption types and then they say it can take longer if your account isn't already verified (MINE IS ALREADY VERIFIED). I have replied informing them that it has been more than 3 days and they just don't respond. I am a DIAMOND VIP at numerous other social casinos and I have never experienced such awful treatment. I will not give a single penny to Coinsback EVER again. This company is a SCAM. DO NOT PLAY ON THIS SITE EVER!!!!

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Good to go !!!

Everything has been great 2 thumbs up !! Lots of games , excellent customer service. Alex is a first class gentleman he made everything smooth for my account update.

7 July 2026
Rated 1 out of 5 stars

The redemption process is incredibly…

The redemption process is incredibly slow. I’m now on day 6 after redeeming 700 SC, and there has been absolutely no progress. My redemption still says the team will review it “shortly,” which is frustrating after nearly a week. I contacted customer support, and they essentially told me that this is normal for a first redemption. I’ve redeemed SC from several other sweepstakes casinos, and this has been, by far, the slowest redemption process I’ve experienced. I would stay away from this platform. My feeling is that they have cash flow problems.

14 July 2026
Unprompted review
Rated 1 out of 5 stars

I sneezed and it was all gone

I sneezed and it was all gone. Talk about a website that takes, takes, and takes. Nothing, zip, nada, itbwas horrible. Not a line it or any thing. Don't waste your time, I did that for you. Pick any other website to play, avoid this one.

13 July 2026
Unprompted review
Rated 2 out of 5 stars

Was great at first but now they’re…

Was great at first but now they’re slacking on redemptions… I’ve been waiting since the 8th. Used to get it next day. Support is no help. I was told mine is in the next batch or whatever but still nothing.

13 July 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely DO NOT play here

Absolutely DO NOT play here! Complete and total fraud. After first time logging on it’s clear as day being manipulated. You’re totally getting ripped off and cheated

13 July 2026
Unprompted review
Rated 5 out of 5 stars

The uniqueness and variety of games…

The uniqueness and variety of games plus most Slots big names plus shooting games and most importantly what I love almost best and I think is pure genius is the coins back hence the name coins back casino awesome thank you guys/gals for being so so awesome and a cut above. Making this platform a definite 10 star out of 10 stars.

13 July 2026

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