Coins.game Reviews 

231
TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, most reviewers were unhappy with their experience overall. Many people encountered significant issues with withdrawals, especially after winning larger amounts, with accounts frequently being blocked or funds becoming inaccessible without clear explanations. Customers often found the customer service unhelpful, receiving template responses or feeling like they were interacting with bots, making it difficult to resolve problems. The verification processes were also described as inconsistent and problematic, leading to further frustration. However, some customers also noted positive aspects, such as the platform's ease of use, smooth operation, a great variety of games, and appealing bonuses. Some reviewers were also satisfied with the customer support, especially VIP hosts, who were described as professional and helpful.

What people talk about most

Payment

People report ambiguous experiences with payment, with some customers able to withdraw funds successfully and... See more

Website

Customers had ambiguous experiences with the website, with some praising its ease of navigation, smooth... See more

Customer service

Customers consistently express dissatisfaction with customer service, citing issues like accounts being... See more

User experience

Consumers find user experience to be ambiguous, with some reporting quick and smooth interactions, ease of... See more

Product

Reviewers mention ambiguous feedback about the product, with some customers reporting successful wins under... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Good platform, easy to use and great variety of games. Unfortunately, after winning a decent amount with just a few bets, my withdrawal was blocked due to a KYC check that seemed designed to fa... See more

Company replied

Rated 2 out of 5 stars

Have been using this website for a few years now. Obviously lost more than that I won and now suddenly after trying to withdraw my money they're asking me to verify myself. This doesn't make any... See more

Company replied

Rated 2 out of 5 stars

I had winnings and tried to withdraw them. At that moment, I received a message that advanced verification was required. However, there were no instructions anywhere in the p... See more

Company replied

Rated 5 out of 5 stars

I've been playing consistently on coins game for over a year now... withdrawals are usually in my coinbase wallet within 30 minutes and you can withdraw multiple times a day which is awesome. There mo... See more

Company replied


Company details


Contact info

  • Hamchako, Mutsamudu, Autonomous Island of Anjouan, Comoros

  • coins.game

2.2

Poor

TrustScore 2 out of 5

231 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

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2.2

All reviews

(231)

50 reviews in the last 12 months

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Rated 1 out of 5 stars

FUJA DESSE LIXO

HORRIBLE SUPPORT, EVEN WORST BONUSES. FULL OF BUGS AND OFTEN DELAY WITHDRAW

24 October 2024
Unprompted review
Coins.game logo

Reply from Coins.game

Hello.

We are sorry that you encountered such a situation!
Unfortunately, you did not provide more information so that we could somehow analyze your actions and try to figure it out.

We hope you will provide them to us by mail - public@coins.game and we will definitely help you!

Rated 1 out of 5 stars

Won’t close my account without pictures of my passport (sketchy site)

Aweful experience . Signed up got the bonus . Completed (rollover ) 75x for 100$ . Rollover complete I had 2800 they instantly took half . Talked to customer support it’s in there sneaky terms and conditions you can only keep 10x your winnings . Ok that sucks . So I wanna cash out . It’s pending . Then they cancel it I need to be. Verified so I do that and it says VERIFiED ok cool . So I go to withdraw again “error” ok talk to live support again oh it should be able to work soon it doesn’t , talk to live support after 24hrs still can’t withdraw . I ended up losing my entire bank roll of course . So you know what I’m gonna close my account here . I kindly email them stating I want my account closed. So they reply saying I need to send them photos of my passport and a selfie to CLOSE my account . How is that not sketchy? I told them I have a severe gambling addiction and they just refuse to close it without a picture of me and my passport . I utterly HATE this casino . Everything is back door loophole from bonuses to verification to closing an account . There has to be laws against not closing a account when you say you have a gambling addiction . DO NoT GIVE THEM A DIME!

13 October 2024
Unprompted review
Coins.game logo

Reply from Coins.game

Hello.

We are sorry that you encountered this problem, verification is a normal process for licensed casinos.

We checked and your verification was passed, to block your account, contact support.

Rated 5 out of 5 stars

I love coins.game

I love coins.game! Been with them almost a year and have no complaints. Easy withdrawals and no minimum deposit. After a certain level, you get your own manager. Mine is Lana and I must say she’s been amazing!

7 October 2024
Unprompted review
Coins.game logo

Reply from Coins.game

Hello!

We are very pleased that you liked our site!
We will delight you with new ideas and games in the near future.

We wish you bright victories!

Rated 1 out of 5 stars

The site is a scam

The site is a scam. They closed my account saying I violated rules and the kyc verification was failed when everything I did was legit. They don't even provide an actual reason for my kyc verification to get failed. So basically I can't even re try for the kyc if I had made a mistake before.

27 September 2024
Unprompted review
Coins.game logo

Reply from Coins.game

Hello.

We have enough resources to detect violations, and verification is no exception.
The verification system has detected fraudulent actions with documents on your part - therefore you have been blacklisted for verification.

In this case, the account will not be unblocked, and the funds will be canceled.

Rated 1 out of 5 stars

garbage dump.

garbage dump.
This is the worst company I have dealt with. They block the account due to incorrect data. Although all data is indicated as in the documents. Don't feed these whores.

14 September 2024
Unprompted review
Coins.game logo

Reply from Coins.game

Hello.

We would like to help you with your issue, but we cannot do so without you providing more detailed information.

Please send us your ID on the site or your Email.
Our email: public@coins.game

Rated 5 out of 5 stars

Promo's are Attractive

They keep it interersting with promotions always have me checking to see the latest they are offering with incentives. Now if the winning part would happen we could give it 6 our of 5 stars.

11 September 2024
Unprompted review
Coins.game logo

Reply from Coins.game

Hello.

We are glad that you liked our site!
We will continue to please you with new ideas and promotions!

We wish you success and bright victories!

Rated 5 out of 5 stars

Very cooperative and had sensitive to my case

Hey there.
I had a problem with my account because i couldn't withdraw the money from EUR. Then, i talked to support and they Said they would change the Fiat balance in eur to crypto. I really liked the effort of the company and very satisfied from their side. Impossible to not give a 5 stars rate

10 September 2024
Unprompted review
Coins.game logo

Reply from Coins.game

Hello.

Thank you for your feedback and rating.
We are glad that we were able to solve your problem!

We wish you success and bright victories!

Rated 5 out of 5 stars

Best online casino Hands down

Best online casino Hands down. Withdrawal is extremely accurate and real, and deposits are quick and easy. Also the site is very easy to use and UI is awesome. I enjoy coins game a lot and would recommend it to everyone above all other casinos out there!

9 September 2024
Unprompted review
Coins.game logo

Reply from Coins.game

Hello.

We are glad that you liked our site.
Thank you for your high rating and your review!

We will delight you with new ideas and wish you success!

Rated 4 out of 5 stars

Excellent rewards programs, fast withdrawals, not enough new games

I had poor luck for the first several months I played on this site. Then I got on a good roll so I’d say overall the games are legit and fair (as fair as they are supposed to be). They don’t add new games very often which is certainly a drawback. However, their withdrawals are usually processed quickly (within an hour in most cases unless withdrawing larger amounts). I normally deposit Litecoin to play with because of the lower fees and my LTC deposits become available on my coins.game account about 2x-3x faster than any other site using the same currency and platform. The cash back, rake back, JET unlocking system, and daily bonus wheel pay out WAY more than any other site I’ve played on. I get $20-$30 back in weekly cash back every Friday, it’s insane. The $500 for 2 day period wager requirement to spin the wheel seems a little steep but with all of the other perks it’s something I can live with. They also post promo codes on their telegram channel ranging from $2-$5 once or twice a day on average. Lots of perks. Fast withdrawals. The customer support is solid as well in my experience. If they added more games more often I’d give it 5 stars.

3 September 2024
Unprompted review
Coins.game logo

Reply from Coins.game

Hello.

Thank you for your feedback and high rating, we are glad that you like our site!
We will definitely take into account all your wishes regarding games, I think in the near future you will see something new :)

We wish you success and bright victories!

Rated 1 out of 5 stars

SCAMMERS

I got banned for multi-account, and you knew very well that I have a second account because I wrote to you myself a week ago asking you to delete it. Created by accident when I couldn't log in with the 2FA code. I wrote several times to delete the account, support didn't reply and I kept playing. When I wanted to withdraw money yesterday I got banned. Somehow it didn't bother you when I made deposits every day, but when I wanted to withdraw it was fine. I asked you to delete that random account and support ignored me. He was waiting for more money. Scammers! Watch out! DejsonPL

2 September 2024
Unprompted review
Coins.game logo

Reply from Coins.game

Hello.

We have double-checked the information, your account has traces of logins to 9 different accounts, this is due to the coincidence of IP addresses, as well as data in these accounts.
We take this rule very seriously and therefore your account has been blocked.

If you have any questions, you can contact us by email at public@coins.game.

Rated 5 out of 5 stars

It's a new generation of casino

It's a very good casino that updates and listens to players, rare these days on sites like this, the wins are correct, they have a chat for 15 languages the staff rep in 5 min maximum very very competent level systeme racking very interssing ​​and events every day, like quiz, try it and you'll see, I'm staying here at Coins.Game, it's my home au plaisir de jouer avec vous

12 August 2024
Unprompted review
Coins.game logo

Reply from Coins.game

Hello.

It's a pleasure to receive such an assessment from you!
We will continue to delight you with new ideas and competitions!

We wish you success!

Rated 1 out of 5 stars

Inconsiderate and honestly just over…

Inconsiderate and honestly just over all everything I was offered by the person who got me under their affiliate has just been put behind a wager or deposit requirement wall and I've lost so much to ask me to wager to spin a wheel that usually only gives minor prizes is really sad

13 August 2024
Unprompted review
Coins.game logo

Reply from Coins.game

Hello.

We are sorry that you were unlucky with us, but we want to note that all outcomes in games are random, you can both win and lose.
We also have the best bonus system, and many contests.

We hope that you will find something for yourself and come back to us!

Rated 1 out of 5 stars

Inconsiderate online Casino

Inconsiderate platform... Don't trust them... 0 star 0 star 0 star
They don't care about their players, they are banning without a warning! So yeah I better not to recommend coins.game at all. Bye...
I won't waste my money and time anymore at your casino, I have found a better casino indeed. Don't waste your time too though, you won't be of help anymore, all I know is YOU ARE NO GOOD AT ALL!!! STAY WHAT YOU ARE, INCONSIDERATE!!!

1 August 2024
Unprompted review
Coins.game logo

Reply from Coins.game

Hello.

We are sorry that you had a negative experience.
Could you please clarify your details and write to us by email, we will try to help you - public@coins.game

Rated 5 out of 5 stars

Amazing application

Amazing application. The operator is so kind and to many bonuses and promo codes. I really like this casino app

9 August 2024
Unprompted review
Coins.game logo

Reply from Coins.game

Hello!

Thank you very much for your review and rating!
We are very pleased that you like the game with us.

We wish you success!

Rated 5 out of 5 stars

Good

I don’t know what to complain about, support does what it should and profits are paid out without any problems in the shortest possible time 💸💸💸

7 August 2024
Unprompted review
Coins.game logo

Reply from Coins.game

Hello.

Thank you for your feedback and rating!
We are glad that you like our project.

Rated 5 out of 5 stars

After playing different casino's for …

After playing different casino's for some yers now, coins.game is now nr.1 casino for me. Every casino has some good and some bad features, bonus terms and payment options. But for me coins have been the best on almost every thing. Fast payout, ok bonuses that gives the players a real chance and good support 24/7
If you are Vip you get your own personal manager if you have any issues or questions.
On the down side there are some games I wish were made available for Norwegian players to but all in all I'm very pleased.

7 August 2024
Unprompted review
Coins.game logo

Reply from Coins.game

Hello!

We are pleased that you think so and give such a high rating.
We will definitely be even better in the future!

Thank you for staying with us and good luck to you!

Rated 5 out of 5 stars

Really enjoy this casino.

I’m signed up at a few casinos that I occasionally play at, and originally coins.game was supposed to be another backup casino I would play at once I made a withdrawal from my main casino. I’ve been playing here since august 24th of last year and during that time coins.game has turned from a backup to my main casino. As long continue to gamble online, coins.game and another casino will be my go-to places. I’ve never had any issues it’s deposits or withdrawals like some people claim, I’m not saying it’s not possible, but it’s never happened to me. I’ve seen people claim their withdrawal wasn’t honored cause a few hundred dollars was too much for the casino to pay out, but I won 15k and withdrew 5k to my wallet within minutes. I wouldn’t argue with people on behalf of the casino but I always have my doubts when someone claims they’ve been done wrong by this casino.

7 August 2024
Unprompted review
Coins.game logo

Reply from Coins.game

Hello!

Thank you for your feedback and such a high rating!
We are very pleased that you stay with us and you like our project :)

We wish you success and bright victories!

Rated 4 out of 5 stars

Rewarding and fun

I’ve been playing here for a little over a year. When I first joined there was a ‘coin drop’ feature and the ability to spin a lucky wheel every 12 hours. Whilst I’m disappointed with the change to the wheel, I think the change from coin drop to money pool is a lot fairer and offers every player the opportunity for a bit more luck.
I also feel positive in relation to support response time and being a VIP member which comes with my own personal manager - Lana is excellent and goes above and beyond.

The New Years Eve bonus was a super thoughtful and pleasant bonus too. It made me feel appreciated and want to continue my loyalty to C.G.

4 August 2024
Unprompted review
Coins.game logo

Reply from Coins.game

Hello!

Thank you for the great review. We are very glad that you liked the site.

Good luck in the game!

Rated 5 out of 5 stars

great site

kind and helpful support
fast payouts

11 July 2024
Unprompted review
Coins.game logo

Reply from Coins.game

Hello!

Thank you for your feedback. We are glad that you liked our site.

Rated 5 out of 5 stars

Most underrated online casino, hands down!

How it is that coins.game has only a 3.3/5.0 rating on here, or ANY platform?!? This is truly unfathomable to me and I would know - I’ve been playing at online casinos almost daily for over six years now, and although I only joined coins.game a couple years ago, in the late spring of 2022, during a search on a blockchain explorer while waiting for transaction, they have become bar-none my industry favorite, and by no small margin!
I can’t say enough things to support their operation but in summation and matter-of-factory: they’ve exceeded expectations along with their own claims to player satisfaction in practically every arena pertinent to a entertainment and players’ success whilst having an amazing all-around experience every step of the way .
The bonuses, games selection, assignment of a VIP host (much, MUCH earlier than the competition out there - that will require you to make the Forbes 500 before being considered for host priveledges), down to the ease of maneuverability across the platform itself - coins.game literally SMASHES the very competitors that seem to garner all that brand-recognition and for anyone that has traversed the landscape and really KNOWS what kind of casinos are out there on the internet (and I’m saying from the smallest to the very biggest operations), it is a NO-BRAINER!
That simple.
I’ll admire that I was a little skeptical myself when I came across their ad campaigns on a blockchain explorer a couple years ago - especially concerning all of the bonuses they claim to offer; but now, after coming to know the platform better than I ever imagined I would, I can declare with conviction that not only do they meet the standards that all newcomers are presented with, but they actually EXCEED those claims, and by no small margin whatsoever!
Don’t take my word for it, I’m only offering this advise because I wish someone would have said these things to me long before I had to come across a coins.game ad randomly while searching for a transaction on an explorer because in addition to saving me 3 years time searching for the perfect platform, I would have had 3 years worth of money that wasn’t invested in scam operations but instead at coins.game, where “provably fair” seed-hash functionality is written into the games exclusive to coins.game itself.
One more thing, and I’m not sure about others, but even while playing third-party providers games at coins.game, I just seem to win a lot more. Like, a really a lot more! Anyway, good luck at coins.game and you can thank me later!

31 July 2024
Unprompted review
Coins.game logo

Reply from Coins.game

Hello!

Thank you for your nice review and high rating!
Unfortunately, not all players agree with you and this upsets us, but we hope that this will change in the future!

We wish you success and bright victories!

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