They stole 600 dollars worth of btc and this was long ago worth 1000s now complete scam and stay away this is easy to check they went into foreclosure in one country and popped up in another while the... See more
CoinLoan
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See what reviewers are saying
They reduced the withdrawal limit to 5000$/day in July 2022. They send weekly newsletters and multiple emails per week, yet they "forgot" to notify users about this change. The new limit also means... See more
Company replied
In case you haven't heard, they went bankrupt because they stole from all their clients in a huge ponzi scheme. Now we are all stuck in a bankruptcy case that's had our crypto frozen since May 2023 an... See more
I have used CoinLoan for 6 months now. I store all my crypto here and use high interest accounts. Excellent customer service and no hidden fees outside unfavorable currency exchange quotes for lar... See more
Company replied
Company details
Written by the company
CoinLoan is a crypto lending platform. We allow to borrow crypto-backed loans and earn interest on different assets.
Contact info
Lastekodu 25-38, 10113, Tallinn, Estonia
- +372 634 6411
- support@coinloan.io
- coinloan.io
You should know
I've communicated with your care center…
I've communicated with your care center and i was been considered with all pleasures
14 January 2021
Reply from CoinLoan
Thank you so much for your 5-star review! We will share this with the customer service team to let them know to keep up the amazing work.
Reply from CoinLoan
Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We will do our best to provide you with great service again in the future!
Reply from CoinLoan
Thank you so much for your 5-star review! We will share this with the CoinLoan team to let them know to keep up the amazing work.
Awesome App
I never thought there could be a place where I can get interest on my Crypto!
14 January 2021
Reply from CoinLoan
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about CoinLoan. We’re here for you anytime.
Pleasant operator
The operator was quick to respond to my inquiry from abroad.
I felt that she had a very pleasant personality and made a good impression on me.
14 January 2021
Reply from CoinLoan
Thank you so much for your 5-star review! We will share this with the customer service team to let them know to keep up the amazing work.
Satisfied
Just ok. No complicated process. Easy approval. You can earn interest too. LTV up to 70% which is very good option , way better than other crypto lending platform. No problem with them so far
14 January 2021
Reply from CoinLoan
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about CoinLoan. We’re here for you anytime.
Every aspect is fine and satisfactory!
Every aspect is fine and satisfactory! Better will become the best if CoinLoan can reduce withdrawal time of ETH back to other external wallet. Thanks for the service!
14 January 2021
Reply from CoinLoan
Thanks for your review! Recently the load on the ETH blockchain has increased. Fees have significantly increased, so transactions have been taking more time than usual. We are currently working on optimizing the commission calculation algorithms to improve the situation and reduce the withdrawal time.
Took too long to withdraw my coins
14 January 2021
Reply from CoinLoan
Thanks for your review! We are sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. At CoinLoan, we prioritize security, so some withdrawals are confirmed manually by several people with our custodian BitGo. Sometimes it can take longer than we would like, but the safety is worth it.
its great....but for my review or…
its great....but for my review or opinion, this place is to hodl btc for future price, my btc past 85% and its lost and cut off all my btc to pay the loan even still not a month...after it cutout, the price is going up again and calculate around 79% of my loan..im lose....hope that you disable the withdrawal collateral....hahaha...tq..in future will use again.
14 January 2021
Reply from CoinLoan
Thank you for your review! We are sorry to hear about your loans. We do our best to avoid liquidation and have a reasonably high LTV liquidation limit: 90%. We are working on additional collateral monitoring tools to prevent situations like this in the future. We are happy that you are staying with CoinLoan. As you know, it’s important for us to provide our customers with stellar service. That’s why we would love to receive your positive feedback in the future.
Reply from CoinLoan
This review made our day! We are so grateful for your kind words. Thanks for sharing your experience with the community and us.
Really useful platform
Really useful platform. Very nice to accumulate interest on tokens you plan to hold long term. The only downside is that the interest wallet does not seem to be insured by bitgo like Nexo wallets are.
13 January 2021
Reply from CoinLoan
Thank you for the positive review!
We are happy that you find Interest Account profitable. Our high-end product has a lot more benefits to discover. We inform you that deposited assets, including Interest Account, are stored at BitGo. You can feel free to deposit any amounts, as your funds are safe with our custodian’s $100M insurance. We have the same insurance as our competitors have.
Reply from CoinLoan
Hi CoinLoaner,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about CoinLoan. We’re here for you anytime.
Coin Loan Complaint amicably resolved
Update: I imported 0.275 BTC and transferred some for 250 CLR tokens, but the app was lagging and would time out, so I refreshed the page and and tried again. 15 mins later when the app refreshed I realized I inadvertently made several exchanges between BTC-CLR and then CLR-BTC which ended up costing 0.0285 BTC. After contacting customer support my request for partial compensation was initially denied; however I filled out survey that arrived in my email inbox, and Coin Loan agreed to split the difference credit my account with half of the BTC I lost in transaction fees. I am forever greatly that Coin Loan agreed to compensate me for my losses, as most companies would have ignored my pleads. The lesson I learned is that if you do not get the resolution you are looking for, take the time to take the post-interaction survey, as it gives you another channel to voice your complaint. This lesson to utilize the customer satisfaction survey is something I would recommend to any consumer that has an issue with a merchant they did business with. Thanks, Raf
13 January 2021
Reply from CoinLoan
Hi Ralf,
Thank you so much for your 5-star review! We will share this with the CoinLoan team to let them know to keep up the amazing work.
Reply from CoinLoan
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about CoinLoan. We’re here for you anytime.
CoinLoan is a serious website to earn…
CoinLoan is a serious website to earn interest on cryptos or have a loan. You could deposit/withdrawal stablecoin or cryptos without any issue and no delay. Personally, they are doing a better job than BlockFi. I recommend it.
13 January 2021
Reply from CoinLoan
Hi Hung,
Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We will do our best to provide you with outstanding service again in the future!
I tried to get a loan but it was not…
I tried to get a loan but it was not approved because I didn't have anything to put on collateral. It would been better if they allow people to borrow without collateral since they will have to pay it online as well.
13 January 2021
Reply from CoinLoan
Dear CoinLoaner,
We’re sorry to hear about your bad experience.
Could you please clarify what you found disappointing? Please contact us at support@coinloan.io.
A trustworthy wallet with excellent…
A trustworthy wallet with excellent features and interest Rates,
a good choice for everybody
13 January 2021
Reply from CoinLoan
Dear Woody,
This review made our day! We are so grateful for your kind words. Thanks for sharing your experience with the community and us.
Great interest on Savings
I've trusted CoinLoan with a significant portion of my savings to ensure I can get the best possible interest rate and so far they have been good to their word and have provided the advertised interest rate on my savings. For anyone looking for a good interest rate on stablecoins or fiat I would recommend Coinloan
13 January 2021
Reply from CoinLoan
Hi Catherine,
Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We will do our best to provide you with outstanding service again in the future!
Good platform however difficult to…
Good platform however difficult to calculate tax in dollar amount and hard to generate tax document from crypto interest you earn over the year from different crypto investment/ lending in this platform.
13 January 2021
Reply from CoinLoan
Dear CoinLoaner,
We’re sorry to hear about your bad experience.
Could you please clarify what you found disappointing. Please contact us at support@coinloan.io.
Is very good Exchange to trading
13 January 2021
Reply from CoinLoan
This review made our day! We are so grateful for your kind words. Thanks for sharing your experience with the community and us.
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