CoinFlip Reviews 195

I used a coin flip atm at the same store 3 days in a row. Day 1 and 2 were successful but pricey. Day 3 (Thursday, Jan 23,2025) I inserted 6 $100 bills. The 7th 100$ Bill was rejected about 3 times. I went to exchange for another 100$ Bill and the atm timed out. No receipt-nothing. I called tech services after numerous 10 minute waits, I requested a call back. Spoke with Christian. He seemed helpful-2 days to investigate should hear something Friday or Saturday. They will need to do an audit. He confirmed there was some technical issues with the bill insert with rejected bill. I got an email with an email for discount code to use next time. I got a receipt- for 200$ not 600$. No response to follow up emails. Tomorrow is 3 weeks! You have my 400$. Very disgusted with customer service. Don’t use Coinflip atms if you are building your crypto portfolio. Shady!

Listen patiently to detailed instructions.Respond promptly!

My bitcoin purchase at coinflip bitcoin machine is still not appearing on blockchain, it's been 3 days now and I have no trace.

I’ve been receiving usdt from coinflip atm for months it’s been very fast but the last transaction sent to my wallet 20/01/2025 has still not arrived and it’s 22/01/2025 what they keep saying over the phone is there was a tech error you should have your coin soon I hope they don’t disappoint

I had problems in the atm machine as my ERC20 didn’t come through to my wallet
The support team Jack and I think Tim were very supportive and patient
It took three days but I am happy that it has come through
So Thankyou very much team
You have resulted in me having faith in CoinFlip you deserve the awards you been getting!

Easy to do, good experience, helpful staff

Very helpful support. Convenient and easy to use

Absolute garbage, over the last month have bought close to 2000 worth of xrp in multiple transactions, every time I did not receive my crypto had to call the company numerous times to get them to send the crypto. Been waiting almost 5 days for 50 bucks worth of xrp. Use an exchange fees are cheaper and there is nothing instant about them paying you

Bought XRP using an atm. I use xrp because it has a proven 27 second average send time. After an hour of my coins not showing up, I called them and they said it's a "glitch" in their system, and he would have to escalate the case. He said he doesn't know if anything will happen today though because it's Saturday and finance may not get to it today. They already steal so much of our money with ridiculous fees and then they HOLD DEPOSITS WAITING TO GET A BETTER PRICE TO BUY. WHAT A SCAMMMMM!

Transferred $6,000AUD worth of Litecoin to Coinflip ATM
Been on hold for half an hour now
No cash came out of the ATM
They won't answer the phone
Happened in Brisbane

*****BEWARE*****
I tried to withdraw from an ATM, waited almost an hour for the redemption code. Then it says, "Unable to make withdrawal at this time". WTF?? So I had to get my money sent back. It's been 2 FULL DAYS AND I STILL DONT HAVE MY MONEY!
*****BEWARE*****

It was very easy to complete my transaction. The instructions were complete and easy to follow. The time it took for it to be completed was fantastic. Thank you for doing a great job!

Great customer service

1/. Updated my iPhone to a iPhone16 in October and the CoinFlip app would no longer work at all - nothing - nada/dead. It took 2 months(!!!) and over 30(!!!) calls to still not get any resolution - not good enough. Even after 2 months of frustration they would never let me speak to an actual software 'tech' - only basic customer service on each call. 'Same ol' ongoing excuses on each call - "it’s been referred to our tech department and/or - I’ve just escalated your case to the highest priority". (It must have been escalated 20 times LOL!) Eventually I got 2 emails (week apart) from CoinFlip techs to contact them to resolve the issue (but contact them via CoinFlip Customer Service number) - but when I called Customer Service and explained and to redirect me - they refused to pass me on to the techs! In the end - after waiting 2 months for any help - I just ignored CoinFlips very firm and repeated advice ("JUST DO NOT DELETE THE APP!") - and I deleted the app anyways and reinstalled with the recovery codes. Worked again perfectly! WTF? The CoinFlip techs could not even work that out after 2 months? Seriously?
2/. Bought Solana crypto 4 days ago from a CoinFlip ATM - I'm STILL waiting for it to appear in my wallet! Customer Service said “the transaction has to be input manually and it’s approaching Christmas.” Manually? Seriously? What the heck is it still 1975?

Update :
3/. Bought some Ripple XRP last week and again it took 4 days to appear in my account!
4/. The high fees/commissions with CoinFlip are just WAY too expensive for such poor service/help - I'm moving across to CoinSpot.

I appreciate Isiah for his patience and great hand-holding for my first time registering the coin flip and making the exchange immediately. The whole process could be more smooth without Isiah's help. Great job!
Will continue to use Coin Flip going forward.

Suggestion to include USDT in the future.

William

I would leave a negative review. But can't. They charged me $60 to send myself $210. Don't ever trust their atm or platform. Crooks. To whoever reads the reply from Coinflip. It said "service fee $3"

The process is a bit cumbersome, but I understand giving me a second chance to confirm my purchase. I have often received promo codes for discounted transactions and appreciate it very much. This is one of the reasons I stay with coinflip, the discount codes. Thank you,

The concierge service makes the whole process painless. Well worth the fees.