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See what reviewers are saying
I sent usdt via polygon network to my coinbase usdt etherum address. It got stuck.. but the amazing coinbase team. escalation team solved the problem. they were so kind and credited me in euros to my... See more
Company replied
I had a serious issue and concern about my account that I did not have access to. Once I posted a review on trust pilot about this it was then that I finally got a response back from Coinbase. It took... See more
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Poor service all around. Loaded $800 and then $50 more to my account for crypto later in the day. I was up 50% and was about to cash out until Coinbase locked my entire account for 10 days over the $5... See more
Company replied
Company details
Written by the company
Coinbase is a world-leading crypto platform, trusted by millions across the globe. As a publicly traded company on NASDAQ (COIN), Coinbase stands out with its commitment to transparency, security, and compliance. We offer access to over 200 crypto assets, allowing users from all corners of the world to buy, sell, trade, and stake with confidence. Whether you're just starting your crypto journey or you're a seasoned trader, Coinbase provides a seamless experience with industry-leading security and real-time market data
Your Trusted Crypto Partner
Written by the company
- Over 200 Crypto Assets & Exclusive Benefits
- We offer access to buy, sell, and trade over 200 crypto assets. Plus, enjoy our monthly subscription offering crypto enthusiasts zero trading fees and boosted rewards. Trade smarter, save more, and earn extra with Coinbase!
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4.0
Great
22K reviews
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Coinbase suck
Coinbase suck. They claim to be an alternative to traditional banks but they are worse. They randomly freeze accounts, limit transactions and take all the benefits of crypto out of crypto. No one should use them
15 April 2026
Unprompted review
Reply from Coinbase
Hello MODERNcurated,
We are sorry to hear you are experiencing a problem with account restriction. We want to help resolve this issue but we are unable to locate your account with the information provided. We reached out to you for additional information but did not receive a response. Can you kindly provide us with your case number so we can investigate this concern further.
Kind regards,
Coinbase Support
Reply from Coinbase
Hej Daniel,
Tak for din feedback.
Vi sætter pris på alle vores kunder, og vi er så glade for at vide, at du havde en god oplevelse hos os.
Kontakt os til enhver tid, hvis du har brug for noget i fremtiden. I mellemtiden vil vi videregive disse oplysninger til vores team. Tak igen!
Med venlig hilsen
Coinbase Support
Easy to use and honest dealings
15 April 2026
Reply from Coinbase
Hi Alan,
Thank you for offering your feedback.
We appreciate all of our customers, and we are so happy to know you had a good experience with us.
Please reach out to us any time if you need anything in the future. In the meantime, we will pass this information to our team. Thanks again!
Regards,
Coinbase Support
Reply from Coinbase
Hi Francesco,
We’re happy to hear you’ve had a positive experience with Coinbase. We’re here to support you every step of the way, so feel free to reach out anytime you need help.
Regards,
Coinbase Support
Reply from Coinbase
Hello!
Thank you for offering your feedback. We appreciate all of our customers, and we are so happy to know you had a good experience with us.
Please reach out to us any time if you need anything in the future. In the meantime, we will pass this information to our team. Thanks again!
Regards,
Coinbase Support
Coinbase UK on the downward slope
I wonder if Coinbase is having financial problems. I cannot get my money out, there are apparently no issue with my account. I have all my verifications, the bank card I wanted the money sent to was acceptable and the funds are in place. I have been bounced around the globe to all their various unhelpful call centres. No response on what to do. I have raised a complaint...heard nothing. I have also just last week written to their UK CEO, Keith Grose nothing. I will contact the financial ombudsman next but what is going on. Funny how it is so easy to put money in to these platforms but so difficult to get it out. Ponzi!!
14 April 2026
Unprompted review
Reply from Coinbase
Hello Jenny,
Thank you for sharing your experience on Trustpilot. We are sorry to hear that you have encountered difficulty accessing your funds, and we want to assure you that this is being looked into.
A member of our team has reached out to you directly via email to assist with your concern. Please refer to support case #26429227 for the most accurate and up-to-date information regarding your situation. We are committed to working with you toward a resolution.
Regards,
Coinbase Support
DO NOT USE COINBASE
DO NOT USE COINBASE. Complete morons. Expect many stupid hoops to jump through to ascvcomplish the dumbest things. Also they are so dumb they report to the IRS that you sold crypto when all you did was move it to a cold storage wallet. They charge for everything. Tons of issues with their website. Including not even being able to download the IRS document they set to the IRS. it is literally always some issue with them right when you do need to sell etc. Their website is total shiit as is the corp.
14 April 2026
Unprompted review
Reply from Coinbase
Hi C,
We’re sorry to hear that you’re experiencing issues with your tax report. We’d like to help resolve this, but we were unable to locate your account with the information provided.
We previously reached out to request additional information, but unfortunately, we didn’t receive a response.
If you need further assistance, please don’t hesitate to contact us via https://help.coinbase.com/en.
Kind regards,
Coinbase Support
Reply from Coinbase
Hi Andy 42,
Thank you for sharing your experience! We're glad to hear you found our platform easy to use. We always appreciate getting positive feedback from our customers.
Regards,
Coinbase Support
Rubbish
Rubbish. I made a deposit they locked my account said I needed to verify. I verfied then they locked it again. Said I was locked out for trying to many times. I took a picture of my ID at least 20x . I'm pretty tired. Support was good on trying to help but they just read a script. I tried to cancel the transaction or withdraw my money, then they said I have to wait for it to clear in 5 days. I have a state of hawaii Driver Lic. and there ID verifcation rejected me because of the Hawaii Stamp in my neck which is literally stamped onto every single hawaii driver license. Their trading platform is also rubbish there are No-KYC's out there that are far better. MEXC, BingX, Kraken, etc. Literally any broker is better then this one for trading and for verification. Its painful I thought coinbase was going to be kick ass. But it turns out it sucks ass. P.S. Support is good though, very patient and worked with me the whole time. Love the support. But they read a script and cant do much to help other then that.
After I wrote this review they said they fixed it and I was approved, only to find out I was not and I am still locked out. Been chatting for nearly 14 hours now with support. This is embarrassing. If your into trading crypto I'd stay away from coinbase and go to a different platform.
9 April 2026
Unprompted review
Reply from Coinbase
Hello Akamai,
We are sorry to hear about your account access concern. We want to help resolve this for you; however, we were unable to locate your account with the information provided. We reached out for additional details but did not receive a response. Whenever you are ready, our support team is available at help.coinbase.com to assist you further.
Regards,
Coinbase Support
Good very good
14 April 2026
Reply from Coinbase
Hi Adibullah,
Thank you so much for your kind words! We are delighted to hear that you are having a great experience with Coinbase. Your feedback truly means a lot to us and motivates us to keep delivering the best service possible.
Should you have any questions or need assistance in the future, please do not hesitate to reach out to us here: https://help.coinbase.com/en/contact-us
Thank you for being part of the Coinbase community!
Warm Regards,
Coinbase Support
Most scammers platform ever
Most scammers platform ever
There fees is very high
Costomer service are so unprofessional
They even added dex token which you can’t sell when it goes up
Dex token are scam guys don’t buy it
13 February 2026
Unprompted review
Reply from Coinbase
Hi fahad tayyeb,
Thank you for sharing your feedback with us. We understand your concerns regarding fees, your support experience, and your DEX token inquiry, and we want to make sure you receive the help you deserve.
Whenever you are ready, our support team is available at help.coinbase.com to assist you further.
Kind regards,
Coinbase Support
Reply from Coinbase
Hello Mohammed Ishtiaq,
Thank you for taking the time to share your experience! We are glad to hear you received great service. Your feedback means a lot to us, and we appreciate your continued trust in Coinbase.
Regards,
Coinbase Support
My experience with Coinbase has been…
My experience with Coinbase has been devasting.
My account was clearly compromised through remote access, and in a very short time, over 100 unauthorized transactions where executed. This activity is completely different from my normal use, I only make small purchases of €200–€300 every few months.
Despite this obvious situation:
No real security system stopped anything
No meaningfull alerts where triggered
No protection system interviened
This is a serious failure of their security system.
Even worse is the support:
Copy paste answers
Case closed without solving anything
No real explaination given
Zero responsability
Thousands of euros lost, and their answer is basically “we cant do anything”.
From my point of view, this feels like a complete lack of protection over user funds. When a platform allows this kind of activity without blocking it, it raise very serious concerns.
I am now evaluating legal actions to protect my rights and try to recover my money.
⚠️ Be very carefull: if your account get compromised, you may be left alone with no help.
Absolutely not recomended.
31 March 2026
Unprompted review
Reply from Coinbase
Hello Gianmarco,
We are sorry to hear regarding the unauthorized activity on your account and your concerns about the outcome of your case.
We have created a support case for you regarding this matter. Your support case number is #26416420.
If you have any further questions or concerns, please do not hesitate to reply to us. Thank you for working with us on this.
Regards,
Coinbase Support
Quick and easy to use
12 April 2026
Reply from Coinbase
Hi there,
Thank you for sharing your experience! We're glad to hear you found our platform easy to use. We always appreciate getting positive feedback from our customers.
Regards,
Coinbase Support
Unable to access my Coinbase account
I have tried to access my Coinbase account, but failed. The first time I was sent a code to reset my password, but the code didn’t work. Then next time, the code worked, but I received a message that their system thinks I’m an automated computer trying to login, presumably because I had requested two codes in a short period of time (through no fault of my own). There’s no option offered to prove I’m not a computer, I’m just locked out of my account. A ridiculous outcome, which means I’ll be using a different exchange from now on.
12 April 2026
Unprompted review
Reply from Coinbase
Hello Anna,
Thank you for contacting us via Trustpilot.
We're very sorry to hear about the issues you encountered regarding your account access.
We want to help resolve this issue but we are unable to locate your account with the information provided.
We reached out to you for additional information but did not receive a response. Can you kindly provide us with your case number so we can investigate this concern further?
Kind regards,
Coinbase Support
Fast and secure
12 April 2026
Reply from Coinbase
Hello,
Thank you so much for your 5-star review! We're glad to hear that you find Coinbase fast and secure! We always appreciate getting positive feedback from our customers.
Kind regards,
The Coinbase Team
Best platform for advanced retails
12 February 2026
Reply from Coinbase
Hi Frederic,
Thank you for sharing your experience! We're glad to hear you found our platform easy to use. We always appreciate getting positive feedback from our customers.
Regards,
Coinbase Support
My money is locked and calling the…
My name is Fayez Zarif
My money is locked and calling the customer service to unlock it. The guy says I have to wait 30 days. Unacceptable and very dissapionted.
10 April 2026
Unprompted review
Reply from Coinbase
Hi Zarif Shalizi,
We are sorry to hear you are experiencing an issue with your account. We want to help resolve this as quickly as possible, but we are unable to locate your account with the information provided. We have reached out to you for additional details. Could you kindly provide your case number or the email address associated with your Coinbase account so we can look into this further?
Kind regards,
Coinbase Support
Sicher und zuverlässige Transactions
Sicher und zuverlässige Transactions. Please on the wallet side, hunt the scammer, very frustrating and not serious intentions, not really placed in a good company. Is not the goal, to be better. Coinbase is very good and most importantly, stable! Thx greets Pete
12 April 2026
Reply from Coinbase
Hi Pete,
We are sorry to hear about your experience with a scam on the Base app. To help address this, we have created support case #26411327 and sent further details to you via email. Please feel free to respond to your ongoing support case if you have any additional questions or concerns.
Thank you!
Kind regards,
Coinbase Support
Wonderful easygoing app
10 April 2026
Reply from Coinbase
Hi DFI,
Thank you for sharing your experience! We're glad to hear you found our platform easy to use. We always appreciate getting positive feedback from our customers.
Regards,
Coinbase Support
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