Coffee Bean Shop - Coffee Roasters Reviews 

9,487
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 1,051 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and freshness of the coffee beans, often noting they are roasted to perfection and deliver rich flavor. Many people highlight the outstanding service, including quick and efficient delivery, along with the personal touch of handwritten notes. Reviewers appreciate the fantastic selection and variety of beans, often sourced directly from small farms, making each order exciting. Consumers frequently mention the excellent and thoughtful packaging and design, along with the ease of ordering and reliable subscription services. The overall experience is consistently described as first-class, with many finding the products and service to be exceptional, offering great taste and value.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, freshness, and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the coffee as fantastic, fresh, rich,... See more

Service

Customers consistently note positive experiences with service, frequently describing it as excellent,... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting fast and quick delivery... See more

Order

Consumers find order to be a positive experience, with many expressing satisfaction and stating they will... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Its a disaster! All supermarket or ready-made coffee is disgusting compared to the delicious beans we receive each month from Coffee Bean Shop. My husband has become a real coffee snob and won't touch... See more

Rated 5 out of 5 stars

I've been getting my coffee beans from here for over 10 years and I can't fault either the product or the customer service. The selection of coffees are fantastic and always roasted to perfection and... See more

Rated 5 out of 5 stars

I’ve been buying my coffee exclusively from Lizzie and the crew for a few years now.. There is a really good reason for that. It’s not because they are the cheapest, tbh they aren’t, but... See more

Rated 5 out of 5 stars

“I couldn’t be happier with my order. The coffee is absolutely fantastic—fresh, rich, and full of flavour. What really stood out was how genuinely kind and personal the service was. They made me feel... See more



Company details

  1. Coffee Roasters
  2. Coffee Machine Supplier
  3. Coffee Shop
  4. Coffee Store
  5. Coffee Wholesaler

About Coffee Bean Shop - Coffee Roasters

Written by the company

A Coffee Roastery Like No Other. Family run & proud to be the number 1 rated coffee company in the UK on Trustpilot!

Spilling the beans since 2008. From our family run Artisan Roastery in Kent.

From humble beginnings in Lizzie’s garage at home in Kent, to being awarded the number 1 coffee roaster on Trustpilot in the UK. Lizzie and her family are proud to deliver a superb choice of delicious freshly roasted coffee from this season's finest crops.

For the last 14 years, we continue to pride ourselves on roasting some of the finest coffee available worldwide, we hand roast daily over flame and take great care to make sure all your delicious coffee is as fresh as possible.

You asked and we listened...

All our new bags are now resealable, recyclable, and loveable which carry the theme of joy and delicious coffee at home, at work or on the go. We hope you all agree that now more than ever a bag of Coffee Bean Shop coffee, really has a 'little love in every cup'!


Contact info

5.0

Excellent

TrustScore 5 out of 5

9K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

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5.0

All reviews

(9,487)

990 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What an amazing experience

What an amazing experience. Start to finish. Easy to order coffee on the website with an amazing choice of options and styles. Also subscriptions too if wanted.
Coffee then arrives the following day, wow!! And then the packaging, personal hand written notes inside are just lovely. I feel like I’ve been ordering coffee for years and that they are my personal friends.
So welcoming and appreciative of my order and clearly made and packaged with love.
The coffee its self is gorgeous, tasty, full bodied and delicious. Thank you so much to everyone for your hard work. It is very much appreciated.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

A very gratifying experience.

A very gratifying experience.
My order was received promptly.
The packaging was perfect.
It was easy removing the labels and tape, leaving the box clean and ready to be gift wrapped.
The info in the box regarding the coffee was unexpected and much appreciated as this was a gift. There was a hand written note by the package adding that personal touch.
Very delightful with the purchase.

5 July 2026
Rated 5 out of 5 stars

My latest beans

The subscription service, the lovely personal note with each delivery. The quality and variety of the beans. I love trying new varieties from different countries and all seasonal and fresh. The packaging is quirky and fun. All brilliant

3 July 2026
Rated 5 out of 5 stars

Excellent Company

They have beautiful packaging, great coffee, friendly staff and the delivery services is excellent.
A lovely company to do business with, thank you.

2 July 2026
Rated 5 out of 5 stars

I’ve been buying my coffee exclusively…

I’ve been buying my coffee exclusively from Lizzie and the crew for a few years now..

There is a really good reason for that.

It’s not because they are the cheapest, tbh they aren’t, but they aren’t the most expensive either.

It’s because their beans are always fresh roasted, the selection is excellent, and quality is spot on, although I tend to stick to my favorites with an occasional trip into something more exotic or exclusive.. like Kona, or Blue mountain.

Ultimately somewhere along the lines I became a bit of a coffee geek, and Lizzie and the team provide a great service and products.

Highly recommended

1 July 2026
Rated 5 out of 5 stars

Lovely packaging and always comes within a reasonable time

I normally get the coffee bundles. Coffee is always great and the variety of coffees is amazing. I have recommended this to a few family and friends and usually get them a gift card for their birthdays. Only downfall is having to add something random to the order so you don’t have to pay delivery as the price is always a few pence off the free delivery but that’s me just being a cheap skate 🫣

10 April 2026
Rated 5 out of 5 stars

Top quality

Excellent quality coffee beans with great information about their sourcing. Fast delivery, excellent customer service, and unique packaging. The complimentary sample pack was a welcomed unexpected bonus. Highly recommended!

29 June 2026
Rated 5 out of 5 stars

Fantastic Team, great coffee

Fantastic Team, Brilliant coffee

This is my favourite vendor of all times. Always the best quality products, selected and described with care to customers who are in the search for tasty coffee. And what a team. Always helpful and responsive to the needs of customers.

30 June 2026
Rated 5 out of 5 stars

Very impressed

i’m a first time customer and so far I’m very impressed with the level of service, the range of coffee’s, next day delivery and a lovely surprise gift of another coffee to sample from Jenni and her team thankyou so much. Not to mention a lovely hand written card and a coffees of the world news paper. I’ll certainly be a repeat customer 😁☕️

8 July 2026
Unprompted review
Rated 5 out of 5 stars

If you love coffee look no further!!

This is the 3rd or 4th time I have ordered coffee beans. It’s doubtful that will use anything else, the turnaround time is exceptional and the quality is the best I have tasted EVER!! I am so glad I found this company and I would 1000000000% recommend.

7 July 2026
Unprompted review

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