Coffee Bean Shop - Coffee Roasters Reviews 

9,476
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 1,048 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and freshness of the coffee beans, often describing them as the best they've ever tasted, with an amazing variety available. People also highlight the outstanding service, noting the team's care and dedication to providing a first-class experience. The delivery service is frequently mentioned for its speed and efficiency, ensuring orders arrive promptly. Many consumers appreciate the thoughtful packaging and personalized touches, such as handwritten notes, which add a unique charm to each delivery. The ease of ordering and flexible subscription options further contribute to a highly satisfying customer journey.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the freshly roasted, high-quality... See more

Quality

People report positive experiences with quality, consistently praising the high quality of the coffee beans,... See more

Service

Consumers find service to be positive, consistently describing it as excellent, great, and outstanding.... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Order

Reviewers express high satisfaction with the ordering process, often describing it as easy and efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Its a disaster! All supermarket or ready-made coffee is disgusting compared to the delicious beans we receive each month from Coffee Bean Shop. My husband has become a real coffee snob and won't touch... See more

Rated 5 out of 5 stars

I’ve been buying my coffee exclusively from Lizzie and the crew for a few years now.. There is a really good reason for that. It’s not because they are the cheapest, tbh they aren’t, but... See more

Rated 5 out of 5 stars

I am quite new to this coffee bean buying, I have just got my first proper bean to cup machine & so I was really confused about what beans to buy. I need not have worried, CBS are pretty much amazin... See more

Rated 5 out of 5 stars

I normally get the coffee bundles. Coffee is always great and the variety of coffees is amazing. I have recommended this to a few family and friends and usually get them a gift card for their birthday... See more



Company details

  1. Coffee Roasters
  2. Coffee Machine Supplier
  3. Coffee Shop
  4. Coffee Store
  5. Coffee Wholesaler

About Coffee Bean Shop - Coffee Roasters

Written by the company

A Coffee Roastery Like No Other. Family run & proud to be the number 1 rated coffee company in the UK on Trustpilot!

Spilling the beans since 2008. From our family run Artisan Roastery in Kent.

From humble beginnings in Lizzie’s garage at home in Kent, to being awarded the number 1 coffee roaster on Trustpilot in the UK. Lizzie and her family are proud to deliver a superb choice of delicious freshly roasted coffee from this season's finest crops.

For the last 14 years, we continue to pride ourselves on roasting some of the finest coffee available worldwide, we hand roast daily over flame and take great care to make sure all your delicious coffee is as fresh as possible.

You asked and we listened...

All our new bags are now resealable, recyclable, and loveable which carry the theme of joy and delicious coffee at home, at work or on the go. We hope you all agree that now more than ever a bag of Coffee Bean Shop coffee, really has a 'little love in every cup'!


Contact info

5.0

Excellent

TrustScore 5 out of 5

9K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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5.0

All reviews

(9,476)

1,046 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

As always The Coffee Bean Shop have provided excellent service, I have been a customer for around 7 years and have never been disappointed with my choice of coffee beans ordered

10 July 2026
Rated 5 out of 5 stars

Love these guys

Love these guys! Always get a sweet little note in my bundle box, love the personal touch. Top notch coffee and the BEST service. 5 stars all the way!

8 July 2026
Rated 5 out of 5 stars

Experience fresh and excellent coffee…

I’ve used coffee bean shop for several years. I find the coffee exceptional, fresh roast and very fast delivery. The individual notes from the roasters/ packers are lovely and make you feel an individual and not just a faceless customer. Really recommend.

1 July 2026
Rated 5 out of 5 stars

Newbie

I am quite new to this coffee bean buying, I have just got my first proper bean to cup machine & so I was really confused about what beans to buy. I need not have worried, CBS are pretty much amazing. It’s so personal that you feel like you are not buying beans from a massive company, but you are getting beans from people who really do want to produce & provide an amazing service. The delivery was quick, and the coffee itself, is unbelievable. It’s the best coffee I’ve ever had.

I will only ever order from here, because the whole experience is fantastic.

30 June 2026
Rated 5 out of 5 stars

What an amazing experience

What an amazing experience. Start to finish. Easy to order coffee on the website with an amazing choice of options and styles. Also subscriptions too if wanted.
Coffee then arrives the following day, wow!! And then the packaging, personal hand written notes inside are just lovely. I feel like I’ve been ordering coffee for years and that they are my personal friends.
So welcoming and appreciative of my order and clearly made and packaged with love.
The coffee its self is gorgeous, tasty, full bodied and delicious. Thank you so much to everyone for your hard work. It is very much appreciated.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

A very gratifying experience.

A very gratifying experience.
My order was received promptly.
The packaging was perfect.
It was easy removing the labels and tape, leaving the box clean and ready to be gift wrapped.
The info in the box regarding the coffee was unexpected and much appreciated as this was a gift. There was a hand written note by the package adding that personal touch.
Very delightful with the purchase.

5 July 2026
Rated 5 out of 5 stars

My latest beans

The subscription service, the lovely personal note with each delivery. The quality and variety of the beans. I love trying new varieties from different countries and all seasonal and fresh. The packaging is quirky and fun. All brilliant

3 July 2026
Rated 5 out of 5 stars

Excellent Company

They have beautiful packaging, great coffee, friendly staff and the delivery services is excellent.
A lovely company to do business with, thank you.

2 July 2026
Rated 5 out of 5 stars

I’ve been buying my coffee exclusively…

I’ve been buying my coffee exclusively from Lizzie and the crew for a few years now..

There is a really good reason for that.

It’s not because they are the cheapest, tbh they aren’t, but they aren’t the most expensive either.

It’s because their beans are always fresh roasted, the selection is excellent, and quality is spot on, although I tend to stick to my favorites with an occasional trip into something more exotic or exclusive.. like Kona, or Blue mountain.

Ultimately somewhere along the lines I became a bit of a coffee geek, and Lizzie and the team provide a great service and products.

Highly recommended

1 July 2026
Rated 5 out of 5 stars

Lovely packaging and always comes within a reasonable time

I normally get the coffee bundles. Coffee is always great and the variety of coffees is amazing. I have recommended this to a few family and friends and usually get them a gift card for their birthdays. Only downfall is having to add something random to the order so you don’t have to pay delivery as the price is always a few pence off the free delivery but that’s me just being a cheap skate 🫣

10 April 2026
Rated 5 out of 5 stars

Top quality

Excellent quality coffee beans with great information about their sourcing. Fast delivery, excellent customer service, and unique packaging. The complimentary sample pack was a welcomed unexpected bonus. Highly recommended!

29 June 2026

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