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See what reviewers are saying

Rated 1 out of 5 stars

I bought a bag returned it and only Got partial Refund back (system error) then I had to wait 10 Days for the rest of my refund. I also got two used bags . This company needs to stop making so many... See more

Rated 1 out of 5 stars

If there is an option to put Zero stars I should choose it. Worst customer service ever. Not recommended at all. I place an order & our old adress 700 km away is on PayPal by default, system was glitc... See more

Rated 1 out of 5 stars

I was traveling from Montreal to Toronto and CC stopped at Kingston stop for nearly 40minutes. We were told it was 10min break but this is extreme waste of time. Date: June 17,2023. Time: 15:30... See more

Rated 1 out of 5 stars

Bought a men's wallet from coach outlet, worst product ever, got torn off in a few months and the outlet won't take the ownership of anything, rather would say yeah , we know the quality is not so goo... See more

Company details

  1. Vehicles & Transportation

Information provided by various external sources

Coach Canada offers affordable & reliable bus services providing charter buses, commuter bus routes, airport shuttles, sightseeing and more in Canada.


Contact info

1.1

Bad

TrustScore 1 out of 5

329 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Yeah for Coach Canada!

Yeah for Coach Canada!
I use Coach Canada with my Time of Your Life Group Day Tours. They always use the same driver (Sasha) so we know each other very well and work well together as a team.
I have found the coaches to be clean, reliable and on time.
This is why I have rated Coach Canada a 5/5.
Sincerely,
Peter Brotherhood +
Brotherhood Tours

9 May 2018
Unprompted review
Coach Canada logo

Reply from Coach Canada

Thank so much for consistently using our service! Great customers like you are why we love what we do!

Rated 4 out of 5 stars

Team trip to Virginia

Booking was a bit of a crapshoot. Our agent didn't seem prepared and was difficult to reach (I had to remind her about payment).
Google Maps listed the trip at 10.5 hours, so we were surprised that it took 14 hours (with stops) each way. For some reason the drivers chose longer routes that added at least an hour each way. (Confirmed after we arrived), Both driver exchanges were a little out of the way, and on the way home the relief driver wasn't expecting us until the next day. That cost us another 45 minutes.
Our main driver however was decent.

9 May 2018
Unprompted review
Coach Canada logo

Reply from Coach Canada

Hello Keith. Thanks for the review! Sorry the trip took longer than you had expected. Our buses can't always follow the same routes as google maps so the trip duration do vary.

Rated 5 out of 5 stars

Friendly to Youth!

Everything was Great! Friendly driver, which is essential when you're towing a huge group of Youth! Thanks for being so kind to them!

9 May 2018
Unprompted review
Coach Canada logo

Reply from Coach Canada

Ashley, thanks for this great review! it was a pleasure working with your youth group!

Rated 4 out of 5 stars

Coach Canada were very friendly and…

Coach Canada were very friendly and easy to work with, made our Team Travel event a stress free event. Drivers were both very friendly.

9 May 2018
Unprompted review
Coach Canada logo

Reply from Coach Canada

Thanks for this review Tracy! We are glad to hear of your great experience! Is there anything that we could have done better to get a 5 star review?

Rated 4 out of 5 stars

Mostly good treatment

Mostly good treatment. Sometimes when I request airport picks ups for groups they send an older bus without much under luggage compartments. This is disappointing. Also, I wish their smaller coaches (24 seaters) were more affordable compared to the regular 47-passenger coaches.

9 May 2018
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

Our driver was wonderful and handled a mid-trip bus switch with excellent precision (the video monitors were not working). It is not easy to move 30+ seniors from one bus to the other! The service was awesome all week, and our driver was able to get the bus in and out of any tight situation. Thanks so much!

9 May 2018
Unprompted review
Coach Canada logo

Reply from Coach Canada

We appreciate this review Kelley! We hope that you we will consider using our company again for future trips.

Rated 4 out of 5 stars

Very satisfactory.

Very satisfactory.
Driver, Margaret wonderful.
Some passengers said that the knee room between seat rows was too narrow (I agree).
The suspension over minor bumps and cracks on the road reminded me too much of the awful school bus suspension.
Allan Shiff,
Pres. CSPNI

9 May 2018
Unprompted review
Coach Canada logo

Reply from Coach Canada

Allan, than you for taking the time to review our company! We appreciate and value your feedback.

Rated 5 out of 5 stars

A pleasant experience.

Everyone I dealt with by phone was extremely helpful and courteous.

The one person I met face to face was the driver and he also was very courteous, friendly and helpful.

Overall this was a pleasant experience dealing with this company.

9 May 2018
Unprompted review
Coach Canada logo

Reply from Coach Canada

Thanks for this awesome review David! we are so happy that the customer service you received throughout was extremely helpful and courteous.

Rated 5 out of 5 stars

Andre was very accommodating

Andre was very accommodating, helpful and a professional driver. Great service.

9 May 2018
Unprompted review
Coach Canada logo

Reply from Coach Canada

Thank you Jennifer. We are happy that your driver was accommodating and provided great service.

Rated 4 out of 5 stars

Ride was fine

Ride was fine, driver was courteous and attentive

9 May 2018
Unprompted review
Coach Canada logo

Reply from Coach Canada

We appreciate your review KHI.

Rated 5 out of 5 stars

School Trip

Traveled with a group of students to and from an overnight trip. The bus ride was very safe and comfortable. Office staff were very accommodating and made the booking a breeze. I would definitely use Coach Canada again for future trips.

9 May 2018
Unprompted review
Coach Canada logo

Reply from Coach Canada

GP, we are so happy to hear that you were pleased with our service for your overnight student trip. Thanks so much for this great review! We look forward to working with you again in the future.

Rated 5 out of 5 stars

Drivers are on time and polite

Drivers are on time and polite. Coach Canada explained the types of buses they offer with their options to select the best price and bus needed for the occasion. Well done! I would highly recommend this company if you need a bus for your special occasion.

8 May 2018
Unprompted review
Coach Canada logo

Reply from Coach Canada

Thanks so much Ira!

Rated 4 out of 5 stars

Coach Canada has reliable transportation

Coach Canada has good, reliable safe coaches and well trained drivers.
The safety and comfort of our clients is why we use them for our transportation needs.

8 May 2018
Unprompted review
Coach Canada logo

Reply from Coach Canada

We appreciate your feedback Beth! We hope to continue working with you and your clients.

Rated 5 out of 5 stars

no headline

it's been a long time since we booked a charter (years) but my memory is that we had excellent service and a very good price.

8 May 2018
Unprompted review
Coach Canada logo

Reply from Coach Canada

Thank you very much Lyn. We hope that you will consider using our service again in the future.

Rated 5 out of 5 stars

Coach Canada The Only Way To Go

Since the inception of the Kawartha Komets Special Needs Hockey Program in 2009 Coach Canada has been providing service to us taking us to tournaments both in Canada and the US. Coach Canada has always gone above and beyond as far as providing us with amazing, flexible drivers, clean. safe buses in great condition, safe, timely travel, and friendly, knowledgeable administrative staff to help us plan our trip and overcome any challenges we might have. We highly recommend Coach Canada to all those needing the services of this great company.

8 May 2018
Unprompted review
Coach Canada logo

Reply from Coach Canada

Thank you so much for this review Carol and David! It is always a pleasure transporting the Kawartha Komets Special Needs Hockey team!

Rated 5 out of 5 stars

Great company to work with

Professional staff from back office to the drivers - excellent service.

8 May 2018
Unprompted review
Coach Canada logo

Reply from Coach Canada

Thank you Tal. We are glad to hear that our staff was very professional and our service was excellent.

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