Co-Ownership  Reviews 

995
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and professional throughout the process. The service provided is frequently described as excellent, with many appreciating the clear guidance and support. The overall user experience was consistently smooth, straightforward, and efficient. Reviewers often highlight the company's commitment to making homeownership dreams a reality, exceeding expectations. Many customers felt well-informed and supported, noting the team's patience and understanding. This quick and easy process, combined with exceptional customer care, led to high recommendations from satisfied individuals.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the... See more

User experience

People report positive experiences with user experience, describing the process as simple, clear, and without... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the professionalism and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience from start to finish! Any enquiries were replied to in a timely manner and any staff I spoke to were lovely and friendly making the whole process that much more relaxed. Thank... See more

Company replied

Rated 5 out of 5 stars

I recently received correspondence from the Energy Team at Co-ownership about an energy grant. I applied and was quickly contacted by Kim from the Customer Services team, who clearly explained what I... See more

Company replied

Rated 5 out of 5 stars

Co-Ownership has been absolutely brilliant! They guided us through every step of the process with great care and attention. Thanks to their support, today we’re moving into our very own home — someth... See more

Company replied

Rated 5 out of 5 stars

We have applied online and the next day had a reply with amount of money we are able to receive. We were delighted, the process was extremely easy on the app and any help over the phone also. It’s def... See more

Company replied


Company details

  1. Housing Association

Written by the company

Co-Ownership is a not-for-profit organisation helping people become homeowners. Since 1978 we've helped over 35,000 people buy their own home in Northern Ireland, and currently have over 11,000 co-owners. We are a registered charity and are regulated and part funded by the Department for Communities.


Contact info

4.9

Excellent

TrustScore 5 out of 5

995 reviews

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4.9

All reviews

(995)

97 reviews in the last 12 months

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Rated 5 out of 5 stars

Great way onto property ladder.

We purchased our first home through co-ownership and the whole process was very smooth and staff more than willing to help with any questions we had along the way.

24 January 2025
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Reply from Co-Ownership

Thank you for your feedback, congratulations on your new home!

Rated 5 out of 5 stars

Without co ownership I wouldn't be a home owner …

Without co ownership I wouldn't be sitting in my new home today. They are very efficient and quick when evaluating and inspecting properties I looked at but luckily I only had 1 property that wasn't suitable for co ownwership but after seeing the indepth report I knew what to look out for when viewing other properties. 3 month on I am now sitting in my new home that I can afford. (Mortgage) so thank you for everything and getting me to where I now after a very difficult year.

16 January 2025
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Reply from Co-Ownership

Congratulations on your new home, great to hear your story!

Rated 5 out of 5 stars

Easy and brilliant

Co-ownership has been great and I wouldn't of been able to afford a house by myself without co-ownership. They are really understanding and easy to talk too especially since I had no experience in buying a house . Now am in my new house and loving it.

15 January 2025
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Reply from Co-Ownership

Thank you so much for your kind words, all the best in your new home!

Rated 3 out of 5 stars

Good but improvements could be made

Advisors were very understanding and helpful, but their advise wasn’t always correct. Often I couldn’t log in to my account, even though my login details are correct. Saying that, they helped me buy my first house- it’s a small price to pay

10 January 2025
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Reply from Co-Ownership

Thanks for your feedback, we'd been keen to hear more about your experience if you'd like to get in touch. Wishing you all the best in your new home.

Rated 5 out of 5 stars

A☆☆☆☆☆ smooth & easy process

A☆☆☆☆☆ smooth & easy process! The co-ownership team were very attentive & answered all questions. Easy step by step process! Thanks

9 January 2025
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Reply from Co-Ownership

We're so pleased to hear about your positive experience, congratulations on your new home!

Rated 5 out of 5 stars

Excellent scheme and efficient service

I am so happy (and relieved) to have purchased a home with Co-Ownership. For solo buyers on modest incomes, this is a lifeline. Housing security is a basic human need and the precarity of renting in the private sector is worsening in the current market. It's wonderful to finally have a place to call my own. Co-ownership dealt with everything very promptly - anyone I spoke to or emailed were helpful and supportive. I am so grateful to you all. Many thanks and happy New Year!

20 December 2024
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Reply from Co-Ownership

Thank you so much for your review, we're so pleased to hear about your positive experience. Congratulations on your new home!

Rated 5 out of 5 stars

Good

Good, very helpful staff.

19 December 2024
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Reply from Co-Ownership

We love to hear feedback like this, thank you and best wishes.

Rated 5 out of 5 stars

Perfect service

The service was excellent, their communicational skills were perfect and very clear. Thank you very much for all the help that you have given us.

19 December 2024
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Reply from Co-Ownership

Thank you for this amazing feedback, we're so pleased to have been able to help you. Congratulations on your new home!

Rated 5 out of 5 stars

Total communication with the staff.no…

Total communication with the staff.no question was too silly...they really worked to help me get my house purchase sorted with no stress.

19 December 2024
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Reply from Co-Ownership

We're so pleased to hear this feedback, thank you for your review and best wishes for the future.

Rated 5 out of 5 stars

Appraisal

I could not criticise any aspect of the process

19 December 2024
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Reply from Co-Ownership

Thank you for your feedback, best wishes.

Rated 5 out of 5 stars

Very concise with the information that…

Very concise with the information that they needed. Very quick turn around with paperwork to make the moving transition seemless

16 December 2024
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Reply from Co-Ownership

Thank you for your feedback and congratulations on your new home.

Rated 5 out of 5 stars

Excellent

Excellent. Helped me get the home I wanted with minimal fuss.

11 December 2024
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Reply from Co-Ownership

Thank you for your feedback and congratulations on your new home.

Rated 5 out of 5 stars

Applying for Co-ownership was very…

Applying for Co-ownership was very straightforward and easy to understand. Communication has been great would definitely recommend co-ownership

9 December 2024
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Reply from Co-Ownership

Thank you for your feeback, it's great to hear about your experience. Best wishes for the future.

Rated 5 out of 5 stars

Co-ownership recommended to everyone

It was such a straightforward application process. All information was given to us at each stage and we were well informed of everything. It is such a great way to get onto the property ladder as first time buyers. I will definitely recommend to anyone I know going to but their first home.

4 December 2024
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Reply from Co-Ownership

Thank you very much for your positive feedback, we're really pleased to hear it all went so well for you. Best wishes.

Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing! Didn't even take 12 weeks to finished what it was amazing because I moved in time for Christmas

6 December 2024
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Reply from Co-Ownership

We're so pleased to hear your feedback, congratulations on your new home!

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