Co-Ownership  Reviews 

995
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and professional throughout the process. The service provided is frequently described as excellent, with many appreciating the clear guidance and support. The overall user experience was consistently smooth, straightforward, and efficient. Reviewers often highlight the company's commitment to making homeownership dreams a reality, exceeding expectations. Many customers felt well-informed and supported, noting the team's patience and understanding. This quick and easy process, combined with exceptional customer care, led to high recommendations from satisfied individuals.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as courteous, helpful, and... See more

Service

Reviewers mention positive feedback about service, with many expressing gratitude for the help received in... See more

User experience

Users describe positive interactions with user experience, with many reviewers giving exceptional feedback... See more

Customer service

Reviewers highlight positive aspects of customer service, expressing gratitude for the professional and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience from start to finish! Any enquiries were replied to in a timely manner and any staff I spoke to were lovely and friendly making the whole process that much more relaxed. Thank... See more

Company replied

Rated 5 out of 5 stars

I recently received correspondence from the Energy Team at Co-ownership about an energy grant. I applied and was quickly contacted by Kim from the Customer Services team, who clearly explained what I... See more

Company replied

Rated 5 out of 5 stars

Co-Ownership has been absolutely brilliant! They guided us through every step of the process with great care and attention. Thanks to their support, today we’re moving into our very own home — someth... See more

Company replied

Rated 5 out of 5 stars

We have applied online and the next day had a reply with amount of money we are able to receive. We were delighted, the process was extremely easy on the app and any help over the phone also. It’s def... See more

Company replied


Company details

  1. Housing Association

Written by the company

Co-Ownership is a not-for-profit organisation helping people become homeowners. Since 1978 we've helped over 35,000 people buy their own home in Northern Ireland, and currently have over 11,000 co-owners. We are a registered charity and are regulated and part funded by the Department for Communities.


Contact info

4.9

Excellent

TrustScore 5 out of 5

995 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(995)

97 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My wife and I purchased our first home…

My wife and I purchased our first home with the help of co-ownership, was a really great experience with no really worries or issues. We enquired online, went in for a meeting to chat about affordability and how co-ownership all worked. Once we applied we were accepted in less than a week (if I can remember correctly), supplied all documents needed which again wasn’t anything unexpected.

Once we had sale agreed, the estate agent took over and with our solicitor co-ownership sorted everything out on their side for us. If we did have any questions we could call and have an answer straight away which was fantastic to see.

Overall it was a great experience, friendly and professional staff and couldn’t recommend them enough. We were finding it difficult to save for a 10% deposit with how high our rent was, and if anyone else is in a similar position I would really encourage you to look into the scheme.

27 March 2025
Co-Ownership  logo

Reply from Co-Ownership

It's great to hear your story, thank you for sharing and congratulations on your new home!

Rated 5 out of 5 stars

Because of Co-ownership I now have my own house

Because of co-ownership I now have my own house. I couldn’t have done it without them. They were with me every step of the way and had my best interests at the forefront always.

20 March 2025
Co-Ownership  logo

Reply from Co-Ownership

So pleased to hear this, congratulations on your new home.

Rated 5 out of 5 stars

I found Coownership very helpful and…

I found Coownership very helpful and very efficient. Any time I rang with a query or advice it was dealt with in a professional manner. The whole process from beginning to end was dealt with very professionally and in a timely manner. I would definitely recommend Coownership to anyone who is thinking about buying a house with them.

14 March 2025
Co-Ownership  logo

Reply from Co-Ownership

Thank you so much for this feedback and congratulations on your new home!

Rated 5 out of 5 stars

Nice experience

Nice experience

28 February 2025
Co-Ownership  logo

Reply from Co-Ownership

Thank you for your feedback and we wish you well in your new home.

Rated 4 out of 5 stars

My experience with co/ownership

Was happy with initial contact with yourselves but as time got closer to completion, there was more demand of me. Such as getting a deposit for a mortgage. I was told from the beginning of this process that zero deposit was required. Which give me more money to use when I eventually moved into my new home. Which in my case wasn't to be. Overall was happy with the process but for such a hefty outlay. Thank you.

28 February 2025
Co-Ownership  logo

Reply from Co-Ownership

Thank you for this feedback and we wish you well in your new home.

Rated 5 out of 5 stars

Impeccable service

Impeccable service. Very helpful with any queries I had, and very helpful supporting me in the tasks I needed to perform. Would 100% recommend to anyone to help get on to the property ladder.

28 February 2025
Co-Ownership  logo

Reply from Co-Ownership

So pleased to hear this, congratulations on your new home.

Rated 5 out of 5 stars

House Sale

Thank you so much for everything, made me feel assured and in good hands when dealing with the purchase of my new house.

6 March 2025
Co-Ownership  logo

Reply from Co-Ownership

So pleased to hear this, congratulations on your new home.

Rated 5 out of 5 stars

Hassle free from start to finish…

Hassle free from start to finish including navigating some issues, Co-Ownership were clear and transparent with everything and helped us get on the property ladder

17 February 2025
Co-Ownership  logo

Reply from Co-Ownership

Thank you for this fantastic feedback and congratulations on your new home.

Rated 5 out of 5 stars

Amazing experience

Amazing experience. Everything was done so quick and easily. A great way to get into the housing market, and we are really thankful for everything.

21 February 2025
Co-Ownership  logo

Reply from Co-Ownership

We're so pleased to hear this, best wishes in your new home!

Rated 5 out of 5 stars

Brilliant

Smooth sailing the whole way. Very helpful and informative. Highly recommend for future applicants :)

11 February 2025
Co-Ownership  logo

Reply from Co-Ownership

So happy to hear this feedback, best wishes in your new home.

Rated 5 out of 5 stars

Co-ownership

The whole process was quick I can't fault anything

11 February 2025
Co-Ownership  logo

Reply from Co-Ownership

So pleased to hear this, all the best in your new home.

Rated 5 out of 5 stars

Co Ownership application

The service was quick, application was realy easy and smooth. Great and efficient customer service.

7 February 2025
Co-Ownership  logo

Reply from Co-Ownership

It's great to hear this, congratulations on your new home.

Rated 5 out of 5 stars

Yes job

Yes job title job

7 February 2025
Unprompted review
Co-Ownership  logo

Reply from Co-Ownership

Thank you for your feedback, congratulations on your new home.

Rated 5 out of 5 stars

Our dream come true .It was great…

Our dream come true .It was great experience with co ownership .We found very helpful and supportive.It is a straight forward process and you can chase your dream in a short time .All the staff were very supportive and information's they provided was really helpful .From our bottom of heart we would like to say "Thank You"

31 January 2025
Co-Ownership  logo

Reply from Co-Ownership

Thank you for your kind words, we love to hear this feedback. Wishing you all the best in your new home!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look