I was contacted by the bank as they didn't recognise a transaction made. I was thankful for their diligence. This was a bona fide payment but I'm glad they checked as it was a fairly large payment. We... See more
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Review summary
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I visited the Co-operativebank in Hanley. On arrival I was greeted straight away as I walked through the door by a lady called Alison ( very professional ) I had an issue with my banking app... See more
Company replied
Excellent efficiency. Savings accounts, interest, fees, maturation details, all handled most knowledgeably. I chose Coop Bank years ago for its ethical policy and the customer service is the best.... See more
Company replied
I could not cope with the complicated security questions online when applying for my new account. I telephoned customer services and a Branch member of staff helped me over the phone. She kindly sent... See more
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Company details
About The Co-operative Bank
Written by the company
Founded in 1872 and born from the co-operative movement, co-operative values continue to be a fundamental part of everything we do.
In 1992, we were the UK’s first bank to introduce a customer-led Ethical Policy, which empowers us to make a real positive difference to the world around us. We believe it's our duty to stand up for the issues that matter to our customers and which bind our colleagues, customers and partner organisations together.Because unlike a lot of businesses, we haven’t just developed an ethical approach — we’ve had one from the very start.
Ethical then, now and always.Contact info
United Kingdom
- co-operativebank.co.uk
Join a bank that shares your values
4.5
Excellent
20K reviews
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This was the first time I had used the…
This was the first time I had used the app and it was surprisingly easy and uncomplicated.
25 August 2026
Unprompted review
Reply from The Co-operative Bank
We're so happy to hear that your first experience using our app was easy and uncomplicated. Thank you for your wonderful feedback! - Michelle
2 worthwhile recent telephone conversations…
I had 2 recent telephone conversations with staff at the bank .One was with a member of the fraud team as I was making a payment and whilst I appreciate these checks were for
my benefit and security I started to doubt myself as it went on. However he was only doing his job and did it well with consideration and patience. The other adviser was helpful too . I didnt wait long for my call to be answered on this occasion as i must have been first in the queue at bang on 9am. I have been with this bank since 1976 and I wish there were more branches. There are none are near me.
I do miss the security of knowing there is a branch near me should I need it or even a pop up branch once a week.
24 August 2026
Unprompted review
Reply from The Co-operative Bank
We appreciate you sharing your recent experiences with our team. It's great to hear that our fraud team member was considerate and patient, and that your calls were answered quickly. We understand your desire for more branches and the comfort that provides. Your feedback is valuable to us.- Michelle
Cash card problem Dealt with in a very efficient manner…
Dealt with in a very efficient manner the lady behind the counter was very helpful and polite and dealt with my problem very quickly.
21 August 2026
Unprompted review
Reply from The Co-operative Bank
We're so pleased to hear that our colleague was very helpful and polite. It's wonderful to know your problem was dealt with very quickly and efficiently.- Michelle
I had fraudulent transactions on my…
I had fraudulent transactions on my account. Apart from the fact that the fraud team closed at 5pm and I had to call back next morning, I had excellent service from my customer advisor, sorting out blocking my card and ordering a new one, and refunding the lost money. Excellent fast service.
24 August 2026
Unprompted review
Reply from The Co-operative Bank
We're glad to hear that despite the inconvenience with our fraud team's hours, you received excellent and fast service from your customer advisor. We appreciate you highlighting their helpfulness in resolving the fraudulent transactions. - Michelle
The co-op bank blocked my debit cards
The co-op bank blocked my debit cards, because they feared fraud. Although this wasn't the case, and it was inconvenient, I am glad to know that they do there best to keep my accounts secure. An quick phone call rectified the matter, in a friendly and efficient way.
25 August 2026
Unprompted review
Reply from The Co-operative Bank
Hi Martina, we're pleased to hear that our proactive approach to security, even when inconvenient, provided you with peace of mind. It's great to know that our team was able to resolve the matter efficiently and courteously. -Michelle
Simple to use
Simple to use. App really been improving over the last year
25 August 2026
Unprompted review
Reply from The Co-operative Bank
Thanks for your great feedback Andrea. - Michelle
Excellent efficiency
Excellent efficiency. Savings accounts, interest, fees, maturation details, all handled most knowledgeably. I chose Coop Bank years ago for its ethical policy and the customer service is the best. First time banking applicants can feel safe as everything is so very well explained. They were there for me during the learning process and i am really on top and confident now.
21 August 2026
Unprompted review
Reply from The Co-operative Bank
We're so pleased to hear about your excellent experience and that our ethical policy and customer service have made such a positive impression. It's wonderful that you feel safe and confident with us.- Michelle
Fabulous telephone conversation with a…
Fabulous telephone conversation with a lady called Linda from the derby branch
10/10
22 August 2026
Unprompted review
Reply from The Co-operative Bank
Hi Tracy, we're so happy to hear you had such a positive telephone conversation with our team. We appreciate your kind words! - Sammie
Excellent customer service from a very…
Excellent customer service from a very knowledgeable advisor.
25 August 2026
Unprompted review
Reply from The Co-operative Bank
Hi Jane, we're so pleased to hear that you received excellent customer service from one of our knowledgeable advisors. Thank you for your wonderful feedback! - Sammie
Very helpful service today with Stacey…
Very helpful service today with Stacey Jennins who dealt with my Regular Savings account. Easy to understand and very reassuring outcome.
25 August 2026
Unprompted review
Reply from The Co-operative Bank
Hi Stephen, we're so pleased to hear that you received helpful service and found the information easy to understand, leading to a very reassuring outcome. Thank you for your kind feedback. - Sammie
The standing order form
The standing order form did not let me leave a reference . I was only permitted to use "ref"
25 August 2026
Unprompted review
Reply from The Co-operative Bank
Hi, I'm sorry you've had difficulty including a reference on your standing order. This is possible and I'd like to help. I've sent you a request through Trustpilot for your contact information. Please respond so we can arrange a call back for you. Alternatively, you can message me on Facebook (https://www.facebook.com/thecooperativebank) or X (https://x.com/CooperativeBank). Just quote 'Trustpilot' in your message and we'll be able to link it back to this review. Kind regards – Sammie
This app has improved
This app has improved a lot over the last couple of years. Straightforward layout, more options etc. Saves me poring over loads of paper statements.
25 August 2026
Unprompted review
Reply from The Co-operative Bank
Hi Steve, we're so pleased to hear you've noticed the improvements in our app over the last couple of years! It's great to know the straightforward layout and additional options are saving you time. - Sammie
Michelle was absolutely amazing
Michelle was absolutely amazing. Attentive, friendly, informative and with a high-level of attention to detail. In an era when it feels like customer service has massively declined, it was very refreshing to receive such wonderful service. Thank you Michelle!
21 August 2026
Unprompted review
Reply from The Co-operative Bank
Hi Frances, we're so pleased to hear about your positive experience. It's wonderful that Michelle was attentive, friendly, informative, and provided such wonderful service. Thank you for your kind feedback. - Sammie
I am surprised that any other bank exists because The Cooperative Bank is excellent!
I am quite elderly but I have had the support of the
Co-operative Bank for many years.
It’s rare that I find anything difficult, but if I do, they are able to sort it for me, immensely 👍
25 August 2026
Unprompted review
Reply from The Co-operative Bank
Hi Barbara, we are so pleased to hear about your long-standing positive experience with us. It's wonderful to know that our team has consistently provided support and assistance. Thank you for your loyalty and kind words. - Sammie
Reply from The Co-operative Bank
Hi Roselyne, we're so happy to hear that you find our app easy to use and that it saves you time. Thank you for your positive feedback! - Sammie
The cooperative bank is a well kept…
The cooperative bank is a well kept building, and comfortable seating areas should you need to wait, staff are always polite, and very pleasant a pleasure going there
20 August 2026
Unprompted review
Reply from The Co-operative Bank
Hi Colin, we're so pleased to hear you find our building well-kept and comfortable, and that our staff are always polite and pleasant. Thank you for your kind words. - Sammie
BEWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Tried to do a bank transfer over the phone, the person I spoke to had not a clue what I was talking about, and transferred me to another department, then I was cut off !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
25 August 2026
Unprompted review
Reply from The Co-operative Bank
Hi Ray, I'm very sorry to hear about the incredibly frustrating experience you had trying to complete a bank transfer over the phone. It's clear this situation caused significant inconvenience and annoyance, especially being cut off. I've sent you a request through Trustpilot for your contact information. Please respond so I can arrange a call back for you. Alternatively, you can message me on Facebook (https://www.facebook.com/thecooperativebank) or X (https://x.com/CooperativeBank). Just quote 'Trustpilot' in your message and we'll be able to link it back to this review. Kind regards – Sammie
Easy to use app and website excellent…
Easy to use app and website excellent ethical policy
25 August 2026
Unprompted review
Reply from The Co-operative Bank
Hi Martin, we're happy to hear you find the app and website easy to use. We also appreciate your recognition of our ethical policy. Thank you for your positive feedback. - Sammie
Very easy to complete my transaction
Very easy to complete my transaction, thank you
25 August 2026
Unprompted review
Reply from The Co-operative Bank
Hi Philip, we're so pleased to hear that your transaction was easy to complete. Thank you for sharing your positive experience with us! - Sammie
Good clear website layout
Good clear website layout, easy to use, does what I need it to do.
24 August 2026
Unprompted review
Reply from The Co-operative Bank
Hi James, we're so glad to hear that you find our website clear and easy to use, and that it meets your needs perfectly. Thank you for sharing your positive experience! - Sammie
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