Paid £300 for insulation boards with delivery. Had no confirmation of delivery date, emailed CMO who said they would speak to manufacturer, surely you'd know an eta for goods you sell? Day two still n... See more
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an order was placed on 17.3.25, for 1 length of timesaver cast iron drain pipe, website sa ite indicated 3-5 days. I week later no sign of so email asking when i can expect delivery to receive a r... See more
We use CMO quite regularly for all of our projects, usually for items that are a bit more obscure than the things you can pick up in general builders merchants. Liam Revell is our contact, very respon... See more
Another company taking your money and cant deliver the goods!! Ordered Wall insulation (in stock) i then chased two weeks later as I've had no update from the supplier, now the product is out of sto... See more
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Company details
Written by the company
Lords Group Plc strategically acquires the trade and assets of CMO Lords, one of the UK’s largest specialist distributors of building materials, announces that it has acquired the trade and assets of CMO Group Limited1 (‘CMO’), the UK’s largest online-only retailer of construction products following a CMO pre-pack administration process (the ‘Acquisition’). The Acquisition brings together Lords’ infrastructure and merchanting expertise with CMO’s digital-first online model and reflects Lords’ continued focus on growth, diversification, and digital innovation in the construction materials distribution sector. Founded in 2008 as Construction Materials Online, CMO has built a market-leading e-commerce platform serving homeowners and trade professionals through a suite of specialist superstore websites. With over 140,000 listed products and a unique hybrid approach combining online convenience with expert technical support, CMO has brought true disruption to a traditionally offline industry The Acquisition, further details of which are set out below, marks a new chapter for CMO and its c.120 colleagues who will join the Group. Lords acknowledges that the events leading to the Acquisition have had an impact on a number of stakeholders, including creditors and suppliers. The pre-pack administration process was undertaken with careful consideration and in close coordination with legal and financial advisers, with the intention of preserving as much business continuity, employment, and value as possible. Dean Murray, CEO of CMO, said: “The Acquisition marks a new and exciting chapter for CMO. We have built a strong, digitally-led business over the past 15 years, and in Lords we have found a partner that not only understands our model but shares our ambition. I am incredibly proud of what the CMO team has achieved and excited about what is next.” Commenting on the Acquisition, Shanker Patel, CEO of Lords, said: “We are delighted to welcome CMO into the Lords family. CMO brings a well-established digital platform, strong customer reach, and a specialist product-led approach that complements our own. This partnership allows us to blend traditional merchanting strengths with cutting-edge digital capabilities. “We are also mindful of the impact of the pre-pack administration process on affected parties and are committed to conducting the transition with respect. Our focus now is on ensuring a stable and successful future for the CMO business and all its stakeholders.” All trading activity continues under the new ownership without interruption. Customers, suppliers, and partners are being contacted directly to ensure continuity and alignment.
Contact info
United Kingdom
- cmostores.com
1.7
Bad
45 reviews
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AVOID - They will rip you off
CMO STORES - AVOID!
12 weeks ago we ordered, on next day delivery, guttering and accessories for a project. After 4 deliveries over 4 weeks we had most of the accessories but still no gutter. We were told it was unavailable for an unknown amount of time.
We asked for a refund and collection of the goods that couldn't be used, and received the full order of a competitor product from Travis Perkins the following day.
Various collections have been promised and not materialised. A refund has been promised and not materialised.
12 weeks after ordering they are now arguing over email and doing everything they can to avoid a refund. Our next step is the legal route which seems such a waste of effort over a few hundred Pounds.
I wouldn't recommend this terrible, unreliable company to my biggest competitor!
28 October 2020
Unprompted review
Last review I got star rating wrong…
Last review I got star rating wrong should be 5 star.apologies
8 September 2020
Unprompted review
Poor performance
I have been waiting for months for my order and just receive excuses from the customer service team. DO NOT USE THIS COMPANY
6 September 2020
Unprompted review
Terrible Customer Experience
I ordered a manhole cover for a project. They took the money instantly It was due on a 5 day delivery. On the 5th day I received an email saying they had no stock and it would be 2-3 weeks. I emailed to cancel. I got no confirmation of cancellation so I had to call. Took me an hour to get through they then confirmed my cancellation and refund. Over 2 weeks later no refund received. I tried to call and couldn’t get through for over an hour. I tried again and finally got through. I was told that my refund hadn’t been processed because the supplier hadn’t confirmed they hadn’t delivered the product even though they confirmed cancellation. After a heated discussion with no apologies at all they said “this is how we work” they agreed the refund again and told me it would be an extra 5-7 days. I believe this company is using customers money to support their cash flow and are holding off on refunds. The customer service agent had no idea what the word sorry was or how to be humble when giving the worst customer experience ever.
18 June 2020
Unprompted review
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