CMO Group PLC Reviews 45

a very poor and shocking experience !ordered roofing dry valleys, the order arrived within 4 days, sadly the incorrect items sent. contacted the company they told me that i was at fault! i did not argue just wanted to arrange a return and get the correct items sent out in a timely manner, sadly the company charged me a second time emailed me to say that i would have my delivery 16/12/21 but after waiting in most of the day i recieved an email saying that the delivery truck had broken down and the delivery day would now be 21/12/21 not much help as roofers are booked for19/12/21, i drove from Gloucestershire to the so say warehouse in Plymouth to return the incorrect items but sadly the place is a front just a reception and no real signs of a genuine warehouse. plenty of lip service but no refund as yet...

Delivery Update / Stock Delay
Yahoo/Inbox

CMO - Customer Services cmostores
To:Rs World
Fri, 1 Oct at 13:13
Good Afternoon,

I have emailed the supplier to double check this as the boards were confirmed as delivery on 05 October. As soon as we hear back i will be in touch.

How would you rate my reply?
Not Good

ordered variety of items on 7th july. My second large trade order - first time was a disaster and i put it down to lack of information about the site or perhaps teething problems as was a new relationship. This time its 3 weeks later, 4 emails, 5 phone calls still being given the absolute run around "national shortages blamed" no definition of what is missing from my order, staff are friendly but as useful as a chocolate fireguard. interestingly they seem to be manipulating the reviews on here - check out the amount of five star reviews on the 4th july from 1 review accounts!

Is there a button for zero stars ?
Personal experience ordered some items for £80 from their roofing store items have not arrived they can’t track the payment as can’t find the order reference number
Well why not send one after I made Payment through PayPal then
I have shown customer services the payment from my card and PayPal still no acknowledgment of this or goods received
Mickey Mouse outfit if you ask me lots of negative reviews , wouldn’t touch with a barge pole
Horrible experience
This won’t stay up long as I’m sure they will somehow get 5 star rating to lower this down the table but worth seeing the reviews all the way down

Having set up a Trade account with CMO stores a couple of years ago i have found them to be very efficient to deal with. My account contact Liam responds all of to my queries in a timely manner, whether it's a new order to quote or to advise on an existing delivery. I cannot recommend them highly enough and hope to continue working successfully together.

We use CMO quite regularly for all of our projects, usually for items that are a bit more obscure than the things you can pick up in general builders merchants. Liam Revell is our contact, very responsive, and when we did have an issue with a delivery being sent to early, Liam dealt with it professionally and had the order collected again and held until we needed it. Can't fault them to be honest. We will continue to use CMO - 5 stars!

Have been using CMO for years and will keep using them for the outstanding customer service and faultless delivery service. Personal shout out to Liam Revell who is always on the phone if needed and ready to help with any enquiries.

We have used CM Stores on 2 large projects recently supplying concrete large section drainage rings and pipework, and Bio disc treatment plant.
We've worked with a lad named Liam who it has to be said was brilliant on both jobs.
The drainage was in 3 artic loads, and was needed in a particular order so we could work our way out of the site.
The Bio disc was in a rural area where access was limited.
On both occasions all our requests were included in instructions to the manufacturers and evrything went smoothly.
Liam was very helpful having to deal with numerous pieces of information we requested and organised things brilliantly.
I would have no reservations in recommending CMO stores to anyone, and by the way the prices were good as well.

Cracking pricing and delivery from these guys every time! Big shout out to Rob Martin

Brilliant service every time of asking, quick and efficient responses. Liam is always a help.

Brilliant customer service from Liam Revell.

We have been using CMO Stores for just over a year and could not be happier with the service provided by their staff and deliveries which have always been on time.

Really Happy with the service provided by CMO, always found them to be competitive on price & reliable. Pleasure doing business with Liam & Rob

Have Used CMO Trade account for all our rainwater and drainage needs and have received excellent service from Liam on many occasions

CMO
Have been very helpful & professional people to work with.
Special shout out to Liam who has delivered everything he has been asked.

CMO has a vast amount to offer at a decent price too. The way they look after their customers is wonderful, especially, Liam who goes above and beyond to get materials to one of our sites!

Confused by the previous poor reviews.
We've only ever received top service from them.
The occasional hiccup but always expertly resolved.
Pleasure dealing with them, especially Liam Revell, Rob Martin and Melvin Tasker

Refusal to provide the minimum legal requirement of a replacement for very faulty goods. Very poor quality product and shocked at the appalling customer services when (very politely) reporting the faults. After 15 e-mails and photos with very clear evidence they have refused to replace faulty goods. The goods were part of a much larger order with matching products, some of which is already fitted, so the replacement costs are huge and we now have to progress legal proceedings via the courts. Do not buy anything from these guys if you don't want to risk getting products that are not fit for purpose with a warranty not worth the paper its written on.

I ordered 10 bags of proof therm. Total invoice £181. Not a big order but was please to find such an excellent product. On Friday 4/12 I received a call and a no message voicemail from 07412 044558. I ring back to be told the driver had left the delivery on the pavement! No security.

I rushed home to find half the delivery was missing. I rang CMO (Penny) who immediately went into defensive mode and by today they’ve amazingly got a signature.

I would avoid this company as I’ve no doubt they will hide behind this lie so they do not have to behave decently and replace my stolen kit.

No one has bothered to ring me but sent emails. No one has taken responsibility. However I, the customer loses.

I am leaving this review here as CMOSTORES own roofing superstore.

It started bad, and got worse. When I ordered three Atlas skylights from Roofing Superstore for my new extension I thought that I had made a good purchase at a good price, unfortunately what followed made me regret the purchase hugely.
Initially we had delivery issues, with two of the skylights turning up. I had to ring to find out what was happening and was told there had been a seed found in between the two panes of glass and the window had failed quality control and would be remade. This shows that they clearly knew it wasn't going to be delivered and I should have been notified., I had made sure the window fitters were on
site that day to bring them in and install, they were unable to finish the installation and this ended up costing me more as they need to come back at a later date. This window then turned up unannounced, unfortunately we had to refuse delivery as only my wife was home and we had no one on site to help move it, it then came the next day without notice, luckily - the driver pulled up on the road outside and opened the side curtain of the truck and stood back. He said I'm not touching it - this is a rooflight that is 3 metres x 90 cm weight approx 150 kg and I ended up trying to reach up and in to a lorry to lift it out, this was downright dangerous and I was amazed we didn't drop it - I could barely hold it. If we had been told to expect it we could have had people onsite. I would have also expected a forklift truck to have been on the lorry to remove it safely. Roofing superstore responded to my complaint regarding the delivery issues saying they would sort some kind of compensation out, however we never received anything.
Moving forwards 2 years, we started getting leaks around two of the rooflights, on inspection these were literally coming apart at the corners. When I called roofing superstore they gave me an email address and said to contact Atlas directly with images of the issues. I did so and quickly received back and email saying they should not separate and that they would organise two rooflights to be sent out, with delivery date to be advised. After not hearing anything for two weeks and with heavy rain in the latter part of October getting in and causing more damage, I rang Atlas and was told that the manager would call back, not hearing anything I called back two more times, and sending an email requesting an update. Ten days after not getting a response to my email I called again, they said the manager would contact me. This time she did, stating that they had been waiting for Roofing Superstore to confirm the PO number. Now why no one had felt the need to communicate any issues to me, or do something to communicate between these two companies is beyond me. I then called Roofing Superstore directly, and was eventually told they had already sent it and that the roof lights were going to be produced and I would be informed of the delivery date. This is going to be a nightmare, as rather than delivering to a building site they are now going to be delivering to our home on the run up to Christmas, when we are both working. I have no idea how we will be able to take delivery of them as I now have a prolapse disc, and we can't just pay people to wait around to accept delivery. i am waiting to hear from both companies on how they intend to deal with this.
I asked the customer services manager at Roofing
Superstore if I could speak to a manager as I was extremely unhappy at the situation and that my house had been damaged by the faulty sky lights, and continued to be due to the delays with the replacements. I questioned who would foot the bill for removing and disposing of the faulty ones and fitting the new ones. About the repair to the water damaged ceiling. He said put it writing, I asked again to speak to a manager, and after a long hold he came back and said it would be Atlas looking at any possible compensation and to put it in writing - so I have.