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2.9
2 reviews
No history of asking for reviews
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Exceptionally poor customer service. The Butter Puerh tea is artificially flavored, and tastes terrible. I reached out via their customer service email, to see what they could do for me, but the agent had no interest in trying to help. I have asked them twice to delete my account and have been ignored. Their prices are too high to justify this level of indifference. I understand now why her previous company went out of business.
this is such a sketchy company. I will never order from them ever again.
I ordered directly from their website. It’s was a $112 order bc everything on their website is super expensive Then exactly 3 weeks later I still haven’t gotten any tracking information whatsoever. Therefore, I tried emailing their customer service that’s on their website and had heard nothing back except from their AI customer service team.
24 hours passes so I try emailing the other email that’s on their website about just getting a refund. I even tried calling their number and got their voicemail.
I had originally paid with PayPal so I put in a claim to PayPal for a refund and then an hour later I get an email from this company saying that my tracking details are ready and then it’s been shipped. That is super sketchy and frankly disgusting. I would give a zero star review if I could.
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