CloudTalk Reviews 625

Easy to use. AI intelligence good and integrates well with our CRM. Had no issues.

Customer service is fast and efficient and the Hubspot integration to send SMS via workflows has been working without issues. I like the dashboard UI and the onboarding checklist.

It's incredibly unreliable. Useless helpdesk and bugy phone app. We've been using it for a few months, but nothing improved. DO NOT CHOOSE THIS PLATFORM!

The CT Services are pretty good and easy to use

So far so good! Will need to evaluate the quality of the service. Time will tell!

I like the easy layout and the call recordings

We signed up for a CloudTalk trial to evaluate it for our 30-agent outbound call center in Germany. Made 4-5 test calls to our own mobile number using a British number that CloudTalk assigned to us. Shortly after, our account was permanently suspended for "fraudulent activity reported by partner carrier".

When we asked for an explanation, we were told the decision is "final and irreversible" and that they "cannot provide further details". No warning, no chance to clarify, nothing.

Meanwhile, their sales team kept emailing us trying to book calls and close a deal, completely unaware that compliance had already killed our account. We replied explaining the situation, asked for a written explanation and said we'd be happy to continue testing once it's resolved. That was over a week ago. Radio silence.

So to sum it up: CloudTalk assigns you a number, suspends you for using it, refuses to tell you why, and then ghosts you when you ask questions. Now imagine this happens when you're actually running your business on their platform with 30 agents. One day everything works, the next day your entire team can't make a single call and nobody will tell you why.

We've since moved on to a self-hosted solution where we actually control our own phone system. Can't recommend CloudTalk to anyone who needs reliability.

I had a good experience with the initial service and other aspects of hiring, the platform seems to be user-friendly and practical to use.

Just one problem that has an impact on us and I believe it is an excellent evolution for the system, is the integration with the CRM only being updated every 24 hours, this seriously interferes with the quick contact of new customers, thus creating a need to look for alternatives outside the platform.

its the most stable software i have been using and its great for reviewing calls afterwards to improve sales calls

I was promised a phone number setup within 2–3 business days. It has now been 9 days, I have been charged, and I still have zero service to show for it.

No number. Very vague updates from their side

Every time I reach out to customer support, responses are slow and unhelpful, no concrete timeline or accountability.
At this point, I'm paying for a service that simply does not exist.

If you're considering this company, be aware that their stated delivery times appear to be meaningless and that getting any real support once they have your money is an uphill battle. Extremely disappointing experience.

Amazing customer service and platform to work on.

Awesome support - promptly replied request to verify and unlock new phone number

dealt with Nicholas was very informative and friendly found out for me any questions he didn't know the answer to. very helpful and smooth process

I had an Excellent experience

I met with Ian Su to discuss migrating from RingCentral. We have some unique requirements but the entire process was handled quickly and with attention to detail. CloudTalk helped lower our tech stack spend and increased integration options with Hubspot. Super pleased with the services offered and provided.

It works really well, and the analytics are great. I would recommend. The only but's, is that it is expensive and you cannot create lists with your contacts

Does exactly what you want it to do, very easy to use and set up compared to other phone systems. Would definitely recommend.

overall app and flows of the software are impeccable, really intuitive and user friendly. Connection was also great. The pricing structure however seemed a bit unclear, could be better explained.