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See what reviewers are saying

Rated 1 out of 5 stars

They have been very difficult to work with and unable to resolve the issue or provide any explanation for its cause. Despite being a long‑term customer, consistently paying £1,000 per month for severa... See more

Rated 5 out of 5 stars

As always, if we have a question or need assistance with anything, our account manager, Lloyd Gardner, is extremely knowledgeable and helpful. He goes above and beyond to assist us in every matter. It... See more

Company replied

Rated 4 out of 5 stars

We have only been using Giacom for a short time, the set-up was easy and painless, any questions we did have were quickly answered. The system is fast and so far has been very reliable, access... See more

Rated 5 out of 5 stars

We are a small web design agency who provide Office 365 to our clients - at the moment we only have a handful of clients using Office 365 and MessageStream had no issues with letting us use their s... See more

Company details

  1. Software Company
  2. Cloud Storage Service
  3. Email Service Provider
  4. Online Marketplace

Written by the company

Giacom is a technology reseller and managed service provider (MSP) that offers a wide range of IT products and services, including cloud solutions, communications, hardware, and billing solutions. We operate through their Cloud Market platform, serving a network of partners and supporting thousands of small businesses in the UK. Giacom gives Technology Resellers and MSPs what they need to create brilliant solutions for their customers, from the world’s leading vendors and carriers.


Contact info

3.3

Average

TrustScore 3.5 out of 5

225 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience from start to finish …

Great experience from start to finish with excellent communication, friendly staff and one of the best billing systems I've seen - cannot say a bad word about these guys!

3 November 2017
Unprompted review
Giacom logo

Reply from Giacom

Thanks for your review, Martin. Glad we can be of help! - The Giacom Team

Rated 5 out of 5 stars

Switched to Giacom from Rackspace Cloud …

Switched to Giacom from Rackspace Cloud and could not be happier. Their customer support has so far been outstanding, their user interface is intuitive and mobile friendly and I couldn't believe how easy it is to set up new clients.

3 October 2017
Unprompted review
Giacom logo

Reply from Giacom

Hi Todd, that's brilliant to hear! Thanks for taking the time out to leave us a review and let us know if we can do anything else for you. - The Giacom Team.

Rated 5 out of 5 stars

A brilliant company to deal with

A brilliant company to deal with. On-line experience is excellent, easy to use, plenty of tutorials to follow and the support team are the best I've dealt with for a long time. Thoroughly recommended.

24 August 2017
Unprompted review
Giacom logo

Reply from Giacom

Hi Graham, thanks for taking the time to review us on TrustPilot. We're glad you've had a great experience with us so far. Happy to help with any more questions too! - The Giacom Team

Rated 5 out of 5 stars

Brilliant service

Brilliant service, tech support when needed respond almost instantly. Got over 40 mailboxes with them and it's working perfectly.

16 August 2017
Unprompted review
Giacom logo

Reply from Giacom

Thanks for reviewing us on TrustPilot, Ian. Fantastic to hear you are happy with the service. Just drop us a message if we can be of any more help. - The Giacom Team.

Rated 5 out of 5 stars

Great platform

Great platform, simple billing, access to great products with provisioning as easy as 123.

11 May 2017
Unprompted review
Giacom logo

Reply from Giacom

Thanks for leaving us a review on TrustPilot - we're glad you found the provisioning process so easy. Do let us know if we can be of further help. - The Giacom Team

Rated 5 out of 5 stars

Easy to contact

Easy to contact, easy to setup as reseller.
good trade rates.
Good Support.
Does what it says on the tin which is all you can ask for!!!

10 May 2017
Unprompted review
Giacom logo

Reply from Giacom

Hi Jeremy, thanks for leaving us a review on TrustPilot. We're glad it was a smooth set up process for you, and if we can be of further help, just let us know! - The Giacom Team

Rated 5 out of 5 stars

Everything you need in one place

We switched to Message Stream last year and migrated our clients over to hosted exchange which was a pretty painless task.

We have since added e-mail security on multiple mailboxes which really has helped reduce spam levels down to almost none.

I would recommend Message Stream to any managed services provider in the UK who is looking for a stress free competitive supplier to resell services to their clients.

23 March 2017
Unprompted review
Rated 5 out of 5 stars

Great Service & Fantastic for Small Businesses

We are a small web design agency who provide Office 365 to our clients - at the moment we only have a handful of clients using Office 365 and MessageStream had no issues with letting us use their service - as there's no minimum numbers or cost.
Their service is easy to use and incredibly quick to set-up. Within 10 minutes we were up and running, and able to purchase Office 365 licences.
No hidden charges, and you only get billed for what you use.
Great communication via e-mail and over the phone as well.

8 November 2016
Unprompted review
Rated 5 out of 5 stars

Goes the extra step!

Kate has been very helpful to me, amazing service and knowledge I would be stuck without Kate's help. Thanks :)

23 September 2016
Unprompted review
Rated 5 out of 5 stars

Fantastic and Easy

As a startup the experience for us has been wonderful, helping with items like branding as well as ease of use and support for all the silly little questions. Many thanks to the team in MessageStream!
Kind Regards,
Brad, IAXS Limited, Clear Cloud Choices

5 August 2016
Unprompted review
Rated 5 out of 5 stars

Messagestream

I have just recently joined as a partner with MessageStream having been recommended by a business colleague and partner who are an active reseller of their products.
My primary focus is for the resale of Office365 licenses and I have found on my initial order the process extremely easy to follow and has taken a lot of the hassle away from dealing directly with Microsoft.
In addition, I experienced a problem this morning and had a very good experience with Technical Support who were able to help me with a technical issue I was having with the allocation of licenses for our of our customers.
Great first impression.

21 March 2016
Unprompted review
Rated 5 out of 5 stars

Simple, quick, and great prices!

Messagestream offers probably the quickest and most simple interface for provisioning online services for your customers. Having tested similar solutions, I found them to be the most approachable partner to deal with, and their pricing leaves plenty of margin to make profit, even in the smallest of sales. I'd definitely recommend them to any MSP.

1 March 2016
Unprompted review
Rated 5 out of 5 stars

Great company

Fantastic service and support from Message Stream. Been using them for 5 months now and their systems just seem to work and, even better, they're easy to use! Thanks!

19 February 2016
Unprompted review
Rated 5 out of 5 stars

Office 365

Message Stream has a quick and simple portal to purchase office 365
and allows to me to sell office 365 with some income

18 November 2015
Unprompted review
Rated 5 out of 5 stars

Excellent EMail Services

Having partnered with MessageStream over 3 years ago our clients have enjoyed a largely trouble free service from a great provider. I say that because no system is perfect but any issues are always dealt with swiftly. As a reseller we must have no less than 100% trust and confidence in our hosts and we have that with MessageStream. We are also an MS Cloud partner but find the way they do their reseller scheme doesn't put you as a provider in control. So if you're thinking of joining up with MessageStream I suggest you stop thinking and just do it, you won't look back!

13 November 2015
Unprompted review
Rated 5 out of 5 stars

Great branding, great service

We sent our logo and company info to Messagestream and within a couple of days we had great looking fully branded marketing materials available to us. Who needs a marketing company when Messagestream do such a great job for free

12 November 2015
Unprompted review

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