Giacom Reviews 225

They have been very difficult to work with and unable to resolve the issue or provide any explanation for its cause. Despite being a long‑term customer, consistently paying £1,000 per month for several years, their support has been ineffective. As a result, we have decided to migrate all accounts to another provider.

I very rarely leave negative reviews, but Giacom’s service warrants one. Almost every interaction I’ve had with Giacom has turned into a negative experience.

From unexpected charges of around £500 hidden in the small print, to repeated issues with failed broadband provisioning, the overall level of service has been consistently poor.

I would be happy to amend this review if the service improves in future.

Terrible customer service from the so called ‘customer experience team’ who can’t help with the most simple of tasks without putting you on hold for 15 minutes at a time.

Ever changing portal which following a merge is almost completely unusable on the broadband side of the business. Even if you’re trying to place an order and give them money it’s a saga.

I’m aware that a number of staff have left in recent times and it is clear to see why, writing is very much on the wall with staff and clients leaving the sinking ship.

I only have a small portfolio with Giacom and come December when my last contracts expire, I will be running for the hills to another provider.

Original customer of Inty (brilliant company) ever since migrated to Giacom it was sell first attitude, never wanted to really support account managers just pushed over to different teams and caused friction. "Oh that's with IT its they responsibility" "Oh that's billing as that their responsibility "
No wonder they have bad reviews from employees and toxic culture issues...!

When we migrated of course there was issues but you ride that wave and expect it not to be perfect but still after giving it a good go we have decided to leave the market due to how bad of experience we are having.
You can get good deals and better support buying direct with a lot of these suppliers, especially the core/main products.
Simple things when trying to navigate how to change your billing settings you cant you have to speak to them over the phone and chat about it - they say they integrate with Stripe yet dont allow card management or to have fallbacks or allow you to change this for better accounting...
They also make it really hard to monitor renewals and how best to manage them - as businesses come and go and also expand and downsize we in the middle get hit with no support from client billing and then no support from Giacom they miss guide you into annual renewals and 0 flexibility to use a credit system that you could easily migrate around the whole organization resulting in high wasted fees and no solution - so we are out and Giacom are a the main reason for that decision as they are pretty useless!

Only reason for 2 stars is a support call i had once was actually useful around a their technician wanting to help and seemed super passionate about cyber security - pure reason and shout out to him (name cant be included review will be blocked.)

So just avoid and buy direct and long and short you will probs pay an extra £1 or £5 over the year...! to avoid complications and flexibility

We've found Giacom to offer consistently competitive pricing and a solid range of telecoms services. Their customer support is responsive and helpful, making them a dependable partner for our needs. Happy to recommend based on our experience.

Great customer service! Very informative and expert knowledge!

As always, if we have a question or need assistance with anything, our account manager, Lloyd Gardner, is extremely knowledgeable and helpful. He goes above and beyond to assist us in every matter. It is a true pleasure to work with him, and he is a major asset to Giacom.

Constant changes of staff, long time to get issues resolved.

Would have no hesitation in recommending Lloyd. Always on hand and will go the extra mile to help.
Having the trust that there is someone working on our side really adds to the service and experience received.

We are looked after well at Giacom. Quintin and Lloyd, our account managers, are very helpful and constantly keep in touch to ensure we are happy. They provide great wholesale products and quickly respond when we have an issue. Highly recommend.

We have been using Giacom's billing system "aBillity" for a number of years and are yet to see another system that allows us to bill with the complexity and accuracy that we require. Being able to import CDR/SDR files from a variety of suppliers and using aBillity's in-built Reconciliation function, not only ensures accurate billing to our customers, but also reduces the time required to complete a monthly bill run. With a dedicated Account Manager, Steve Lale, at our disposal, any queries and assistance we require is dealt with as quick as possible and escalated to the relevant teams when required. We look forward to a continued partnership with Giacom

Used Giacom and their billing system for years. Excellent company to do business with - understand the telecoms and IT industry, and their billing software is second to none.

Highly recommend.

Always helpful and responsive when you need them!

Our account director Lloyd is brilliant, the support is second to none

Thank you!

I have used Ability as a billing platform for around 15 years and the support staff have been great, Shout out to Ingrid who is absolutely brilliant at what she does. My account manager Steve Lale is just as good, if I raise any issues with him he is on it and gets it sorted quickly.

As a reseller working with Giacom, we've had a solid experience overall — especially when it comes to billing transparency and the support from our dedicated account managers Steve Lale & Tony Miller and the 1st line support team are great.

Billing is clear and well-managed: Invoices are easy to track, and any discrepancies we've encountered have been resolved quickly and professionally.

Account manager support is excellent: Our account manager is responsive, knowledgeable, and genuinely invested in helping us grow. Regular check-ins and proactive advice have helped us navigate product changes and optimize our offerings.

Cloud Market platform is intuitive and offers a wide range of services, including Microsoft 365, Hosted Exchange, and security tools.

Provisioning new services is straightforward.

Overall happy to deal with Giacom daily and in the future.

Really enjoy working with the account management teams and in particular Lloyd and Quintin (Lloyd's our favourite but don't tell Quintin :)

Easy to deal with and happy with how the account is supported.

More marketing support would be nice along with individual hospitality.

A True Strategic Partner – Seamless, Supportive, and Forward-Thinking
I have personally worked with Giacom for over a decade, and they continue to prove themselves as a reliable and innovative strategic partner. At CloudClevr, we've undergone significant transformation—merging four different operating companies—and Giacom has been instrumental throughout.
They’ve helped us centralise our mobile contracts across multiple networks. Even more impressive is their integration of their systems into our systems, which will soon deliver end-to-end automated mobile ordering and billing—an enormous time-saver and accuracy booster for our teams.
What truly sets Giacom apart is the relationship and day-to-day collaboration. Whether it’s their account managers or product and software specialists, working with Giacom genuinely feels like working with an extension of our own company. Communication is seamless and frequent, and the support we receive is always proactive and professional.
We're excited about what’s ahead, Giacom makes it easy to move from planning to execution, and we’re genuinely looking forward to continuing the journey together.
Highly recommended for any business looking for a proactive, integrated, and capable partner in telecoms and cloud services.

The team at Giacom pull up trees every day.

Todays exemplar experience is with Laura Richards and Jamie Mayhew who have made my customers experience with my company, TMG, a great one.

Michael
CEO - Thornton Media Group

Giacom are fantastic. They are all beyond helpful and our working relationship continues to grow and thrive. Thank you guys for everything you do for us.

My account manager Lloyd Gardner is great. He is attentive and incredibly helpful.