Richard and Simon promised we'd be early appointment after having to cancel an earlier one due to unforeseen circumstances. They were true to their word and throughout the visit they were friendly... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have a bidet, wash and dry toilet. Which I’ve had for a good while now. Because of further deterioration of my mobility, a powered toilet seat riser, has recently been installed. This has been br... See more
Company replied
Today Monday 29th Sept, I had Some maintenance carried on my Closomat wc , it was Nicci who Booked in the appointment and Mathew who Your closomat engineer firstly Nicci very Effi... See more
Company replied
Closomat provide a lavatory with a wash and dry facility that is easy to use for those experiencing lowered ability. Easy to operate elbow flushes. Ours was installed by our builders but commissioned... See more
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Company details
Written by the company
At Closomat, we strive to make life easier for people, regardless of the challenges they face in their intimate toileting needs. We are trusted by families and carers, by installers, by distributors and by medical and clinical professionals who choose us to help make a difference to the lives of the people who use our toilets, both in the home and away from it. Our products are flexible and customisable, and are designed to meet the needs of the individual both now and in the future.
Closomat helps people live their best lives
Written by the company
- Closomat enables people to deal with their intimate toileting needs with as much style, independence, dignity and control as possible.
- We believe that everyone deserves independence and dignity in the bathroom, which is why we are absolutely committed to continuous improvement in developing the most effective products. And why we are here to promote the many benefits of wash & dry toilets to a wider audience.
Contact info
Building 1, Brooklands Place, Brooklands Road, Sale, M33 3SD, Manchester, United Kingdom
- 0800 374 076
- info@closomat.co.uk
- closomat.co.uk
4.6
Excellent
849 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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The gentleman concerned was truly…
The gentleman concerned was truly excellent and explained to me what he was doin. He was polite and well mannered.
I really appreciated all he did and leaving every thing spotless.
5 March 2026
Great service, good product.
Great customer service, fitters and inspectors. The whole experience of having a Closomat toilet has been so easy.
My only issue is that I wanted to keep my old toilet to use as a planter in the garden but the fitter took it away (he must have forgot to leave it as I asked him), other than that a great experience and a good product.
6 May 2026
Annual service for Palma Vita toilet
John did the Annual Service of my Palma Vita toilet to a high standard as usual, which he has done for many years now, which has kept it working well for the 10 years I've used it.
The call to say he would arrive in 15 minutes was a big help too, as its not always easy for me to get to the door quickly so I had a chance to prepare.
5 March 2026
Reply from Closomat
We’re delighted to hear that you continue to be pleased with the annual servicing of your Closomat toilet. We’re also happy that the courtesy call before arrival was helpful. Our engineers understand that a little extra notice can make visits more convenient and comfortable, and we’re glad this made a positive difference to your experience. Thank you for your continued trust in Closomat and for taking the time to share your feedback.
2010 to 2026
Iv'e been with ClosoMat since about 2010. Always willing to help. excellemnt service. Thank you to all staff at ClosoMat
13 January 2026
Reply from Closomat
Thank you so much for taking the time to share your experience. It's always lovely to hear from our long-standing users. We are very pleased to hear that you are so satisfied with our service.
Pleasant engineer
Pleasant engineer. Service only took few mins but costs £20 per month
26 January 2026
Reply from Closomat
Thank you for your feedback – we’re pleased to hear you found the engineer pleasant and helpful.
We understand that the visit itself can feel brief, but the monthly service contract covers much more than just the time spent on-site. It provides year-round support, including preventative maintenance, unlimited visits if any issues arise, and peace of mind that your Closomat is kept in safe working order at all times.
Our aim is to ensure reliability, hygiene and continued performance, which is why the contract is structured to cover ongoing care rather than a single visit.
We appreciate your comments and will continue to review our services to ensure they offer the best possible value.
My experience was good
My experience was good.
I would say after all the £ spent on having a Closomat toilet, why hasn’t it got a SOFT CLOSE LID?
25 March 2026
Reply from Closomat
Thank you for your feedback — we understand your point.
Closomat products prioritise hygiene, independence, and long-term reliability for assisted living, but we appreciate your comment and will share it with our design team.
they were very helpful to get this done…
they were very helpful to get this done very quickly as its a life saver for me and my independence
19 December 2025
Reply from Closomat
We’re so pleased we were able to help arrange everything quickly for you. It means a great deal to know that your Closomat is making such an important difference to your independence and daily life.
Thank you again for taking the time to share your experience.
Thank you ☺️ the product it is excellent…
Thank you ☺️ the product it is excellent for my Crohn’s and has helped me out so much because of this. It has features we make me feel clean and dry which is one of the best things about it and using my elbow to flush really helps as well because of my Dystonia.
8 May 2026
Reply from Closomat
Thank you so much for your thoughtful feedback. We’re very pleased to hear that your Closomat toilet is helping to support your needs so effectively and that the design features are making such a positive difference.
Reply from Closomat
Thank you so much for taking the time to share your views. We are really pleased you had such a positive experience.
Reply from Closomat
That's very good to hear. Thank you for sharing your experience, we really appreciate it.
Reply from Closomat
Thank you so much for taking the time to leave us a review. We are very pleased to hear everything went well.
Everything gteat
4 May 2026
Reply from Closomat
This is very good to know. Thank you so much for taking the time to share your thoughts. We really appreciate it.
Good communication.
Good communication.
Came when expected. Pleasant and helpful engineer.
21 March 2026
Reply from Closomat
We are pleased to hear that you felt the visit was helpful, and really appreciate the feedback. Thank you so much.
Lovely company to deal with
Lovely company to deal with. I couldn’t be without my Closomat. The annual maintenance visit is a massive reassurance. The engineers are excellent.
24 March 2026
Reply from Closomat
Thank you for your kind feedback. We’re delighted to hear that you’ve had such a positive experience and that your annual maintenance visits provide peace of mind. It’s also wonderful to know that our engineers have continued to deliver an excellent service. We truly appreciate your continued support and thank you for taking the time to share your experience.
Reply from Closomat
Thanks so much for letting us know. We really appreciate you taking time to share your positive experience.
Highly recommend clsomat toilet
I cannot recommend clsomat highly enough. As a disabled person, this toilet has genuinely helped me regain my independence and confidence in everyday life. It is easy to use, reliable, and has made such a positive difference to my comfort and dignity. The quality and thought put into the design are excellent, and it has improved my day-to-day routine more than I expected. I’m extremely grateful for the support and freedom it has given me.
7 May 2026
Reply from Closomat
Thank you for taking the time to leave such thoughtful feedback. We are incredibly pleased to hear the positive impact your Closomat toilet has had on your daily life. Helping people maintain independence and dignity is at the heart of what we aim to achieve, so your comments mean a great deal to us.
Thank you again.
Very polite and friendly engineer
Very polite and friendly engineer, serviced my toilet and left everything as it should be.
27 March 2026
Reply from Closomat
This is brilliant to hear. We are very proud of our wonderful team of engineers, and we'll be very happy to pass on your lovely feedback. Thank you for taking the time to share.
Reply from Closomat
We are very pleased to hear about your positive experience. Thank you for taking the time to let us know.
The engineerc couldn’t help me
The engineer couldn’t help me as a Ot has to scansion a replacement toilet seat a big John and the Birmingham city council have to scansion it
22 April 2026
Reply from Closomat
Thank you for your feedback. Sorry that you are having issues with your toilet seat - please let us know if we assist further, 0161 969 1199.
Friendly and efficient staff and…
Friendly and efficient staff and explained what he was doing and why
17 March 2026
Reply from Closomat
We are very pleased to hear you had such a positive experience. Thank you so much for sharing your feedback.
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