Close Finance CI Reviews 112

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and clear communication, making the entire process smooth and easy to understand. Many people highlight the exceptional customer service, noting the team's dedication and personalized approach. Reviewers frequently mention the efficiency of the service, with quick response times and a seamless user experience. People appreciate how quickly their needs are addressed and how straightforward the overall process is. However, a small portion of people felt their experience was not positive and would not use the company again.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, helpfulness, and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent, efficient,... See more

Customer service

Consumers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Response time

People report positive experiences with response time. Customers consistently praise the quick and efficient... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers describe the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed a VERY last minute loan due to flight cancellation issues for holiday. Lucy helped me get the loan I needed in under four hours so that we could get a same day flight and not miss any of our... See more

Company replied

Rated 5 out of 5 stars

Five stars for Cleone Steadman! She was patient, helpful, and kept me updated throughout the process. She made sure I understood everything that was happening. Couldn't have asked for better suppor... See more

Company replied

Rated 5 out of 5 stars

Justin was very helpful from the get go! Explained everything clearly and ensured we were happy with all aspects before continuing. Patient when it came to multiple questions! Thank you so much f... See more

Company replied

Rated 5 out of 5 stars

I’m very happy with the service I received from Close Finance and especially from Justin. He was professional, helpful, and guided me clearly through the whole loan process. Everything was handled smo... See more

Company replied


Company details

  1. Financial Institution

Written by the company

At Close Finance C.I, we offer a range of flexible personal and business loans to individuals and businesses in the Channel islands - Jersey and Guernsey. We have been providing the islands with friendly, prompt and professional services for over 50 years. With quick decisions made locally, Close Finance are your financial friends.


Contact info

4.8

Excellent

TrustScore 5 out of 5

112 reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

My name is Paulo Freitas in my opinion…

My name is Paulo Freitas in my opinion in responding, of close Finance it's good service and quick I'm more and happy to continue with this company I'm very pleased that you for your service

23 March 2021
Unprompted review
Close Finance CI logo

Reply from Close Finance CI

Thank you for taking the time to write a review. It’s great to hear you are happy with the service from the Close Finance CI team. We hope to have the opportunity to make plans together again soon.
Sarah Manners
Head of Sales

Rated 5 out of 5 stars

Claire Owen was absolutely amazing when…

Claire Owen was absolutely amazing when when I needed to get a loan for a new car. Extremely helpful with great contact. I really can't thank her enough!

23 March 2021
Unprompted review
Close Finance CI logo

Reply from Close Finance CI

Thank you for taking the time to write a review. It’s great to hear you are happy with the service from the Close Finance CI team. We hope to have the opportunity to make plans together again soon.
Sarah Manners
Head of Sales

Rated 5 out of 5 stars

I would like to thank Marie Booth

I would like to thank Marie Booth, for all the effort , efficiency and support given to us , when loan was requested! Marie went above and beyond our needs and nothing was to much trouble ! An easy and stress free process ! Thank you

9 March 2021
Unprompted review
Close Finance CI logo

Reply from Close Finance CI

Thank you for taking the time to write a review. It’s great to hear you are happy with the service from the Close Finance CI team. We hope to have the opportunity to make plans together again soon.
Sarah Manners
Head of Sales

Rated 5 out of 5 stars

5 Star service

The three times I've used Close Finance have been amazing, they make everything simple and I was most impressed with how fast things are dealt with.

I would like to specifically say a big thanks to Claire who has been especially helpful everytime.

9 March 2021
Unprompted review
Close Finance CI logo

Reply from Close Finance CI

Thank you for taking the time to write a review. It’s great to hear you are happy with the service from the Close Finance CI team. We hope to have the opportunity to make plans together again soon.
Sarah Manners
Head of Sales

Rated 5 out of 5 stars

Very pleasant experience from start to…

Very pleasant experience from start to finish. Marie explained all the options available and offered a good rate of interest. All done within 2 days, very professional and would highly recommend. Thanks Marie you’re a credit to the company.

25 February 2021
Unprompted review
Close Finance CI logo

Reply from Close Finance CI

Thank you for taking the time to write a review. It’s great to hear you are happy with the service from the Close Finance CI team. We hope to have the opportunity to make plans together again soon.
Sarah Manners
Head of Sales

Rated 5 out of 5 stars

Excellent service

Excellent service , very prompt and went through all available options thst suited my needs

15 February 2021
Unprompted review
Close Finance CI logo

Reply from Close Finance CI

Thank you for taking the time to write a review. It’s great to hear you are happy with the service from the Close Finance CI team. We hope to have the opportunity to make plans together again soon.
Sarah Manners
Head of Sales

Rated 5 out of 5 stars

Really friendly and helpful staff

Really friendly and helpful staff. Made the process of arranging car finance really simple. Would definitely recommend.

11 February 2021
Unprompted review
Close Finance CI logo

Reply from Close Finance CI

Thank you for taking the time to write a review. It’s great to hear you are happy with the service from the Close Finance CI team. We hope to have the opportunity to make plans together again soon.
Sarah Manners
Head of Sales

Rated 5 out of 5 stars

Having recently dealt with Close for…

Having recently dealt with Close for vehicle finance, the customer service was first class from start to finish. When things became complicated due to the wrong vehicle arriving, we felt reassured, incredibly supported, and listened to. We would like to offer special thanks to Helen for taking our many calls and Cleone for her continued support getting us through a very stressful situation. We are so grateful. We would recommend Close to anyone after such a positive experience. Thanks guys!

11 February 2021
Unprompted review
Close Finance CI logo

Reply from Close Finance CI

Thank you for taking the time to write a review. It’s great to hear you are happy with the service from the Close Finance CI team. We hope to have the opportunity to make plans together again soon.
Sarah Manners
Head of Sales

Rated 5 out of 5 stars

Quick loan application

I applied for as debt consolidation loan with Marie, my details were taken, everything was reviewed and the loan was completed with 2 days, fantastic service and value.

I've been a customer for years and wouldn't look anywhere else.

2 February 2021
Unprompted review
Close Finance CI logo

Reply from Close Finance CI

Thank you for taking the time to write a review. It’s great to hear you are happy with the service from the Close Finance CI team. We hope to have the opportunity to make plans together again soon.
Sarah Manners
Head of Sales

Rated 5 out of 5 stars

Same day

I test drove a car in the morning and Close Finance sorted out the finance so quickly that I picked the car up the same day. Quick and easy with no hassle

29 January 2021
Unprompted review
Close Finance CI logo

Reply from Close Finance CI

Thank you for taking the time to write a review. It’s great to hear you are happy with the service from the Close Finance CI team. We hope to have the opportunity to make plans together again soon.
Sarah Manners
Head of Sales

Rated 5 out of 5 stars

Marie Booth is a pleasure to deal with

Marie Booth is a pleasure to deal with, makes the whole process run smooth. Thanks Marie

27 January 2021
Unprompted review
Close Finance CI logo

Reply from Close Finance CI

Thank you for taking the time to write a review. It’s great to hear you are happy with the service from the Close Finance CI team. We hope to have the opportunity to make plans together again soon.
Sarah Manners
Head of Sales

Rated 5 out of 5 stars

Excellent service from Marie Booth

Marie assisted me with choosing the best financial solution in order for me to do a full house renovation. She was simply amazing, offering different options whilst providing the highest customer service. Marie is incredibly helpful and super efficient, I would highly recommend her - she is very confidential and will look to help you achieve the best outcome. Thank you Marie.

26 January 2021
Unprompted review
Close Finance CI logo

Reply from Close Finance CI

Thank you for taking the time to write a review. It’s great to hear you are happy with the service from the Close Finance CI team. We hope to have the opportunity to make plans together again soon.
Sarah Manners
Head of Sales

Rated 5 out of 5 stars

Close Finance - extremely helpful

I contacted Simon Davies recently with an email query. Simon responded quickly, with some very helpful recommendations as to how to proceed. Simon was a pleasure to deal with.

26 January 2021
Unprompted review
Close Finance CI logo

Reply from Close Finance CI

Thank you for taking the time to write a review. It’s great to hear you are happy with the service from the Close Finance CI team. We hope to have the opportunity to make plans together again soon.
Sarah Manners
Head of Sales

Rated 5 out of 5 stars

Close Finance Review

Simon Davies is our contact at Close Finance and always provides a first class customer service. Very helpful and knowledgeable. We are happy with the finance and service provided by Close.

20 January 2021
Unprompted review
Close Finance CI logo

Reply from Close Finance CI

Thank you for taking the time to write a review. It’s great to hear you are happy with the service from the Close Finance CI team. We hope to have the opportunity to make plans together again soon.
Sarah Manners
Head of Sales

Rated 5 out of 5 stars

Great service

I phoned to arrange the payment in full of a loan. I spoke to Justin who was extremely efficient and sounded genuinely happy to help. 10/10 and I am happy to recommend Close without hesitation.

20 January 2021
Unprompted review
Close Finance CI logo

Reply from Close Finance CI

Thank you for taking the time to write a review. It’s great to hear you are happy with the service from the Close Finance CI team. We hope to have the opportunity to make plans together again soon.
Sarah Manners
Head of Sales

Rated 5 out of 5 stars

Efficient and helpful

Excellent customer service and so helpful.

15 January 2021
Unprompted review
Close Finance CI logo

Reply from Close Finance CI

Thank you for taking the time to write a review. It’s great to hear you are happy with the service from the Close Finance CI team. We hope to have the opportunity to make plans together again soon.
Sarah Manners
Head of Sales

Rated 5 out of 5 stars

10/10 Service!

Always a fantastic service from the Close Finance Team from start to finish! Everything is streamlined and nothing is too much trouble. Brilliant Team, thank you!

14 January 2021
Unprompted review
Close Finance CI logo

Reply from Close Finance CI

Thank you for taking the time to write a review. It’s great to hear you are happy with the service from the Close Finance CI team. We hope to have the opportunity to make plans together again soon.
Sarah Manners
Head of Sales

Rated 5 out of 5 stars

Excellent Service

Great customer service from Simon Davies and the close finance team as always. They make borrowing a very simple and quick process!

14 January 2021
Unprompted review
Close Finance CI logo

Reply from Close Finance CI

Thank you for taking the time to write a review. It’s great to hear you are happy with the service from the Close Finance CI team. We hope to have the opportunity to make plans together again soon.
Sarah Manners
Head of Sales

Rated 5 out of 5 stars

By far the best !!!

By far the best !!!

Over the years I have required finance for both private and business loans. The fast professional hassle free service Simon Davies has provided has been exceptional. Highly recommended.

14 January 2021
Unprompted review
Close Finance CI logo

Reply from Close Finance CI

Thank you for taking the time to write a review. It’s great to hear you are happy with the service from the Close Finance CI team. We hope to have the opportunity to make plans together again soon.
Sarah Manners
Head of Sales

Rated 5 out of 5 stars

Highly recommended service

Highly recommended service.
Simon Davis is the man for business loans and funding. He talked me through the process and advised me on what would work best for my business. He helped me so much, I’ve never had a money lender do so much and care about the goal that I was trying to achieve. I couldn’t have done it without him. Definitely have a chat and see what they can do for you personally or business wise.
Gareth Jones
Director/Owner
Bento Sushi Limited.

14 January 2021
Unprompted review
Close Finance CI logo

Reply from Close Finance CI

Thank you for taking the time to write a review. It’s great to hear you are happy with the service from the Close Finance CI team. We hope to have the opportunity to make plans together again soon.
Sarah Manners
Head of Sales

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