Arrived next day as stated, gorgeous hair extensions, my only negative point is that they would be better if the actual tabs were colour coded to match the hair, I went for a ginger extension which h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I absolutely love the remy royale hair! Hands down beats many other brands at a fantastic price,not only is the hair great quality but the tabs on the tapes remove really well leaving minimal residue... See more
Company replied
Honestly amazing service! Everything went wrong with my first delivery but this was 100% Evri’s fault — they are so unreliable and caused problems & delays, nothing wrong at all with Cliphair themsel... See more
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I ordered the curly extension in light brown. I needed help to choose, so I submitted my pictures and this service is very helpful and the customer service agent was very prompt (was the weekend, nev... See more
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Company details
About Cliphair
Written by the company
Founded in 2007, Cliphair is a leading human hair extension supplier based in the UK renowned for its exceptional product quality and customer service. With over 18 years of experience in the hair industry and a diverse range of hair extensions, including clip-ins, tape-ins, and nano rings, Cliphair caters to all hair types and provides luxury hair extensions to customers around the world, as well as essential styling tools, hydrating haircare and accessible hair education for all.
Explore the Full Freedom of Cliphair Extensions
Written by the company
- Multiple categories, styles and shades
- At Cliphair, we pride ourselves on offering one of the most versatile selections of premium human hair extensions on the market. Whether you're looking for discreet tape in extensions or voluminous clip ins, our ranges have many different categories that cater to every hair goal and lifestyle, as well as our AAAAA Grade Remy Royale collection. From everyday transformations to occasion-ready glam, our clip in and permanent hair extensions are designed to blend effortlessly and elevate your look. With a wide array of Remy hair extensions and stunning, vibrant colours – including our best-selling balayage shades, rich brunettes, icy blondes, and vibrant reds – you’re sure to find your perfect match. Unlock the freedom to switch up your style with confidence! Cliphair is your go-to for high quality locks, endless variety, and colour perfection.
Trusted Not to Compromise on Quality
Customer service you can count on!
At Cliphair, we pride ourselves on offering friendly and reliable customer service whenever you need it. Our dedicated team run by hair experts is available to answer any questions, provide advice, and help you find the perfect hair extensions.
Not sure which shade is right for you? We offer a free, express colour-matching service to ensure you get the best match for your hair. Simply send us a photo, and our specialists will recommend the most suitable shade – quickly and hassle-free. Whether you need help choosing a product, styling tips, or aftercare advice, we’re always here to assist.
Contact info
Unit 1 Watermill House, Restmor Way, SM6 7AH, London, United Kingdom
- +44 3450 211 311
- customerserivce@cliphair.co.uk
- cliphair.co.uk
4.0
Great
3K reviews
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I rang up to complain they said…
I rang up to complain they said somebody would call back ,i never recived a call ,it was the worst extensions iv ever bought ,they dont lay flat i bought the ones that were silicone,they were ment to be invisible but because they send them through folded ,they lift at the edges ,dont buy the invisible silicone ones ,I did try to rectifie before leaving bad review but just ignored 🙁
28 April 2026
Reply from Cliphair
Hi Heather
Thank you for your review.
We have checked all areas of communication and unfortunately have been unable to locate any contact from you regarding this matter. If contact is made by telephone, customers are always advised to follow up via email with our customer service team so that we have a written record and can assist as efficiently as possible.
As you can see from our many 5-star reviews, our customer service is something we are very proud of, and we always aim to support customers wherever possible.
Regarding the packaging, the hair is carefully wrapped in this way so that it can fit securely within the presentation box during transit. We do not normally receive complaints regarding the weft lifting at the edges, and due to the very soft and discreet nature of the weft band, this would usually settle and lay flat naturally once removed from the packaging and especially once clipped into the hair.
We would welcome the opportunity to assist you further, so please contact our customer service team at customerservice@cliphair.co.uk with your order details.
Kind regards,
The Cliphair Team
The quality of my 26 inches new…
The quality of my 26 inches new extensions was bothering me & never has in buying extensions from Clip hair for years & years now (THEY ARE THE BEST) & i started using extentions in 1991 so I know my stuff ! I bought specific shampoo & conditioner they are like new ! It was the quality of the product I used so they're like brand new im super happy xxxx
20 May 2026
Reply from Cliphair
Hi Alison
We’re so pleased to hear you’ve been able to get your extensions back to their best! It’s wonderful that you’ve trusted Cliphair for so many years and that you’re happy with the results after using the recommended care products.
Your experience and feedback mean a lot to us — thank you for your continued loyalty and support!
Love,
The Cliphair Team ✂️💜
Not received when promised despite…
Not received when promised despite paying for delivery twice not impressed and a loyal customer. Really disappointed in this service.
21 May 2026
Reply from Cliphair
Hi Ann-Marie
Thank you for your review.
We’re sorry to hear that you were disappointed with the delivery experience, especially as a loyal customer.
We have checked the order and can confirm that there was no delivery charge applied to this purchase. The order was dispatched on time and was originally due for delivery the following day. However, the tracking information shows that the delivery date was then changed to the following day, and we can see that the parcel was successfully delivered today.
As we had not received any direct contact from you regarding a delay, we were unfortunately unaware there had been an issue. We send all orders out in good faith and rely on our courier partners to complete deliveries within the expected timeframe.
If you would like us to investigate the delay further with the courier, please do not hesitate to contact our customer service team and we will be more than happy to assist.
Kind regards,
The Cliphair Team
Reply from Cliphair
Hey Mariana
We’re so pleased to hear you’re happy with your colour match! It’s wonderful that everything turned out just right for you.
Love,
The Cliphair Team ✂️💜
I’ve ordered a few times now from…
I’ve ordered a few times now from Cliphair (including many years ago). I’ve always found when I needed customer service they were very good. Quick to respond and sort things out fast. My last two orders (Tape i extensions and hair care products) were delivered super fast. The products were of good quality (The extensions lasted me 5+ months and would have gone much longer if my hair colour wasn’t now 2 shades lighter!). They are a company I would continue to use. Great quality at good prices. I would recommend.
4 December 2025
Unprompted review
Reply from Cliphair
Hi Melanie
We’re so pleased to hear you’ve continued to have such positive experiences with Cliphair over the years!
It’s wonderful that our customer service has been helpful when needed and that your recent orders arrived quickly and met your expectations for quality and longevity.
We really appreciate your recommendation and continued support — thank you!
Love,
The Cliphair Team ✂️💜
Awful quality - super dry and frizzy
Really disappointed with these extensions. They were sold as straight hair but became dry, frizzy and wavy after washing, making them impossible to blend with naturally straight hair.
I followed all aftercare instructions and used conditioning treatments/oils, yet the quality is still awful. They looked nice before washing but clearly do not hold up. Definitely not worth the money.
I can’t speak for darker colours but if buying a blonde shade - DON’T
25 May 2026
Unprompted review
Reply from Cliphair
Hi OJ
Thank you for your review.
Unfortunately, we are unable to identify your order or contact you directly as no order information or contact details were provided with this review. We would welcome the opportunity to assist further, so please contact our customer service team with your order details.
We would also like to reassure customers that all of our extensions are made using 100% human hair and undergo thorough quality checks before dispatch. As these are natural human hair products, each piece has its own unique characteristics prior to processing, which can sometimes result in slight variations in texture or natural movement once washed.
We do not use harsh straightening chemicals or heavy silicone coatings to artificially alter the hair texture. Because of this, straight styles may develop a slight natural wave or texture after washing, similar to natural human hair. Extensions may therefore require heat styling, such as blow drying or straightening, to maintain a sleek finish, particularly with lighter blonde shades which naturally undergo more processing during colouring.
We would genuinely appreciate the opportunity to review your concerns further and assist where possible, so please feel free to contact our customer service team directly.
Kind regards,
The Cliphair Team
After they get wet and u wash them they go awful like straw!! Fizzy
14 May 2026
Unprompted review
Reply from Cliphair
Hi Demi
Thank you for your review.
We’re sorry to hear that you’re unhappy with how the hair behaved after washing.
As you have included your order number, we can confirm that our customer service team has now contacted you directly so we can look into this further and assist you properly.
We would also like to reassure you that all of our extensions are made from 100% human hair and are carefully quality checked before dispatch. As with all natural human hair, the texture can vary slightly after washing depending on aftercare, products used, and styling routine, and may require heat styling and suitable conditioning products to maintain a smooth finish.
Please respond to our email so we can help resolve this for you as quickly as possible.
Kind regards,
The Cliphair Team
Excellent halo thank you
17 May 2026
Reply from Cliphair
Hi Jillian
We’re so pleased to hear you’re happy with your halo! Thank you for your lovely feedback.
Love,
The Cliphair Team ✂️💜
Amazing!!!
9 July 2025
Reply from Cliphair
Hi Armi
We’re so pleased to hear you’re happy! Thank you for your lovely feedback.
Love,
The Cliphair Team ✂️💜
Great quality hair
Great quality hair, lovely balayage colour, delivered the next day as promised. Very pleased
15 May 2026
Reply from Cliphair
Hi Hazel
We’re so pleased to hear you’re very happy with your order!
It’s wonderful that you’re loving the balayage colour, quality of the hair, and fast next-day delivery.
Love,
The Cliphair Team ✂️💜
Hair falls out constantly and so dry…
Hair falls out constantly and so dry .... only in for 1 month and spent hundreds !!! Avoid
31 March 2026
Reply from Cliphair
Hi Natasha
Thank you for your review.
We’re very sorry to hear that you are experiencing concerns with shedding and dryness.
We have checked our records and can confirm that our customer service team emailed you last Friday in order to gather further information and assist you with this matter. We are currently awaiting your response so that we can look into this properly and support you further.
All of our extensions are made from 100% human hair and undergo strict quality inspections before dispatch. However, factors such as aftercare routine, product use, heat styling, and maintenance can all impact the condition and longevity of the hair over time. We would really appreciate the opportunity to review your case in detail once we hear back from you.
Please check your inbox (including spam/junk folders) and respond to our email so we can help resolve this for you as quickly as possible.
Kind regards,
The Cliphair Team
Molly was highly helpful my parcel did…
Molly was highly helpful my parcel did not arrived and work quickly to get this issue solved! Thank you 🙂
21 May 2026
Unprompted review
Reply from Cliphair
Hi Molly
We’re so pleased to hear Molly was able to help resolve your delivery issue quickly! It’s wonderful that you felt supported throughout and that everything was sorted for you.
We’ll be sure to pass your kind words on to her.
Thank you for sharing your experience 🙂
Love,
The Cliphair Team ✂️💜
Customer service team were quick and…
Customer service team were quick and easy to contacts, solving problems almost instantly
20 May 2026
Unprompted review
Reply from Cliphair
Hey Kayleigh
We’re so pleased to hear you had a great experience with our customer service team! It’s wonderful that your issue was resolved quickly and easily. Thank you for your lovely feedback and support!
Love,
The Cliphair Team ✂️💜
10/10 customer service
I had a little problem and spoke to Molly, who was absolutely amazing from start to finish. She was so helpful, reassuring, and went out of her way to sort everything for me. She even replied to me on a Sunday, which I really appreciated. Such lovely customer service and it made the whole experience so much easier. Thank you again, Molly!
17 May 2026
Unprompted review
Reply from Cliphair
Hi
We’re so pleased to hear you had such a positive experience with Molly!
It’s wonderful that she could support and reassure you throughout, and that her dedication made everything easier for you — especially taking the time to reply on a Sunday. We’ll be sure to pass your lovely feedback on to her.
Thank you for sharing your experience with us!
Love,
The Cliphair Team ✂️💜
The best
I’m a loyal customer of clip hair and there’s no other hair extension brand I’d buy from! The quality is always great. Absolutely love my new extensions! Thanks Clip hair :)
3 May 2026
Unprompted review
Reply from Cliphair
Hey Georgina
We’re so pleased to hear you’re loving your new extensions! It means a lot to know you’re a loyal customer and that you consistently trust us for quality hair.
Thank you for your kind words and continued support — we truly appreciate it!
Love,
The Cliphair Team ✂️💜
Don't waste your time and money
After receiving our order it became obvious that they only supply silky straight hair which looked fake (we have quite frizzy/curly hair) so we returned the item and was told we couldn't have a refund as our return was unacceptable.
We opened the package but did not wear the hair but we were told by cliphair that we did! I don't like being called a liar but they think they know best. £130 for something we can't use.
Don't waste your time and money.
5 May 2026
Reply from Cliphair
Hi Cathie
Thank you for your review.
We would like to clarify that your return was carefully inspected upon arrival by our returns team. During this inspection, the hair was found to have been removed from the original packaging and hygiene bands, and there were also clear signs that the extensions had been handled, with the hair feeling as though products had been applied.
As outlined in our returns policy, hair extensions must be returned in the same condition they were received in order for a refund to be approved. For hygiene reasons, once the hygiene bands have been removed and the hair has been handled or exposed to products, we are unable to restock or resell the item. This policy is in place to protect all customers and is clearly stated both on our website and within the packaging.
At no stage did we intend to imply that you were being dishonest. We simply communicated the condition the item was received in following inspection, which unfortunately meant the return did not meet the requirements of our returns policy.
Your extensions will therefore be returned back to you in line with this policy.
Kind regards,
The Cliphair Team
Reply from Cliphair
Hi Vaida
We’re so pleased to hear that! It’s wonderful to know you’re consistently happy with your experience. Thank you for your continued support!
Love,
The Cliphair Team ✂️💜
Frizzy after washing
bought these tape hair extensions because the colour match was perfect, and I still stand by that. I had them professionally fitted by a hairdresser, but we did have some issues when applying them as the tabs were difficult to peel and were pulling the adhesive away at the same time.
I contacted the customer service team about this and they were very helpful, even sending me a free gift, which I appreciated.
At that point I hadn’t washed the extensions yet, however after every wash - using Cliphair hair products - the hair becomes very frizzy. In fairness, I haven’t contacted Cliphair about this issue because I bought and had them fitted for a holiday and didn’t want the hassle of removing them.
I can improve the texture by straightening them, and as I said, I’m really happy with the colour match, but the hair quality does feel quite different compared to other real hair extensions I’ve purchased in the past.
2 May 2026
Unprompted review
Reply from Cliphair
Hi A Jones
Thank you for your review.
We’re pleased to hear that you were happy with the colour match and that our customer service team was able to assist you regarding the tape tabs.
We’re sorry to hear that you have experienced frizzing after washing. All of our hair extensions are made from 100% Remy human hair and undergo strict quality checks before dispatch.
As no order details or contact information were provided within the review, we are unfortunately unable to contact you directly to investigate this further.
We would really appreciate the opportunity to assist you, so please feel free to contact our customer service team at customerservice@cliphair.co.uk with your order details so we can look into this for you properly.
Kind regards,
The Cliphair Team
Reply from Cliphair
Hi Jill
We’re so pleased to hear you’re loving your tape extensions!
Thank you for your lovely feedback and support.
Love,
The Cliphair Team ✂️💜
Fast delivery of products
Fast delivery of products. Great customer service, helpful and kind. Requested support with hair shade matching to products. Provided perfect matched shade.
21 April 2026
Unprompted review
Reply from Cliphair
Hi Laura
We’re so pleased to hear you had such a positive experience with us! It’s wonderful that the delivery was fast, the customer service felt helpful and kind, and that our shade matching service helped you find the perfect match.
Thank you for your lovely feedback!
Love,
The Cliphair Team ✂️💜
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