Cliphair Reviews 

3,420
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 1,077 reviews, reviewers had a great experience with this company. Customers frequently praise the amazingly fast shipping times and the exceptional softness and quality of the hair extensions. People also appreciate the incredibly helpful support team, who readily assist with accurate color matching and provide quick resolutions to any problems. Some reviewers were not happy with frustrating delivery delays, leaving them waiting weeks for their parcels to arrive. A few people also mentioned experiencing issues with incorrect color matches, unexpected tangling, or a declining product quality over time. Additionally, some customers noted problems regarding heavy shedding or unexpected chemical smells in certain batches.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the hair extensions are exceptionally soft,... See more

Quality

Customers had positive experiences with quality, often describing the hair as soft, silky, and double drawn.... See more

Delivery service

Users describe positive interactions with delivery_service, frequently highlighting the fast shipping times... See more

Customer service

Clients share positive opinions on customer_service, frequently highlighting prompt and helpful support from... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting a mix of satisfaction... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Arrived next day as stated, gorgeous hair extensions, my only negative point is that they would be better if the actual tabs were colour coded to match the hair, I went for a ginger extension which h... See more

Company replied

Rated 5 out of 5 stars

I’ve been using Cliphair’s tape extensions for over 4 years now, and they’ve always been fantastic. The quality is consistently excellent, they last well, and blend beautifully with my natural hair. I... See more

Company replied

Rated 5 out of 5 stars

My first time ordering and wearing extensions, I'm absolutely over the moon with them. As someone who's hair is very fine I wasn't expecting much but I wish I'd done it sooner. I feel a lot more con... See more

Company replied

Rated 5 out of 5 stars

My order was sent via DPD and they didn't delivery due to their own error and returned my 3 packs of nano hair extensions to Clip hair. Problem being my client was due to come in couple of days later... See more

Company replied


Company details

  1. Hair Extensions Supplier
  2. Beauty Product Supplier

About Cliphair

Written by the company

Cliphair main banner

Founded in 2007, Cliphair is a leading human hair extension supplier based in the UK renowned for its exceptional product quality and customer service. With over 18 years of experience in the hair industry and a diverse range of hair extensions, including clip-ins, tape-ins, and nano rings, Cliphair caters to all hair types and provides luxury hair extensions to customers around the world, as well as essential styling tools, hydrating haircare and accessible hair education for all.

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Shop Clip In Hair Extensions

Shop Professional Hair Extensions

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Explore the Full Freedom of Cliphair Extensions

Written by the company

Multiple categories, styles and shades
At Cliphair, we pride ourselves on offering one of the most versatile selections of premium human hair extensions on the market. Whether you're looking for discreet tape in extensions or voluminous clip ins, our ranges have many different categories that cater to every hair goal and lifestyle, as well as our AAAAA Grade Remy Royale collection. From everyday transformations to occasion-ready glam, our clip in and permanent hair extensions are designed to blend effortlessly and elevate your look. With a wide array of Remy hair extensions and stunning, vibrant colours – including our best-selling balayage shades, rich brunettes, icy blondes, and vibrant reds – you’re sure to find your perfect match. Unlock the freedom to switch up your style with confidence! Cliphair is your go-to for high quality locks, endless variety, and colour perfection.

Trusted Not to Compromise on Quality

Customer service you can count on!

At Cliphair, we pride ourselves on offering friendly and reliable customer service whenever you need it. Our dedicated team run by hair experts is available to answer any questions, provide advice, and help you find the perfect hair extensions. Not sure which shade is right for you? We offer a free, express colour-matching service to ensure you get the best match for your hair. Simply send us a photo, and our specialists will recommend the most suitable shade – quickly and hassle-free. Whether you need help choosing a product, styling tips, or aftercare advice, we’re always here to assist.

Contact info

4.0

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TrustScore 4 out of 5

3K reviews

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4.0

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(3,420)

1,040 reviews in the last 12 months

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Rated 5 out of 5 stars

great quality

great quality, super easy to use! bought them originally for my wedding but use them regularly because they’re so great!

4 August 2026
Unprompted review
Cliphair logo

Reply from Cliphair

Hi Grace

We’re absolutely delighted to hear you’re loving your Cliphair extensions! It’s wonderful to know they helped make your wedding day extra special and that you’ve continued to enjoy wearing them regularly since.

We’re so pleased you find them great quality and easy to use — that’s exactly the experience we want for our customers.

Thank you so much for your lovely feedback and for choosing Cliphair to be part of your special moments!

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

Amazing hair

Amazing hair, and great help with sorting my colour match out as the first order wasn’t correct. Beautiful quality hair

22 July 2026
Unprompted review
Cliphair logo

Reply from Cliphair

Hi Kayleigh

We’re absolutely delighted to hear you’re so happy with your hair! It’s wonderful to know that our team was able to help you find the right colour match after your first order and that you’re now loving the beautiful quality of your extensions.

We understand how important it is to get the perfect blend, so we’re thrilled we could support you and make sure you found the right shade. Thank you for your lovely feedback and for choosing Cliphair!

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

Have always used cliphair for my tape…

Have always used cliphair for my tape extensions, quality is so good & lasts so long!

4 August 2026
Unprompted review
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Reply from Cliphair

Hi Tamsin

We’re absolutely delighted to hear this! It means so much to know you’ve been using Cliphair Tape Extensions for such a long time and continue to love their quality and longevity.

We’re thrilled that your extensions have become a trusted part of your hair routine. Thank you for your continued loyalty and support — we truly appreciate you choosing Cliphair time and time again!

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

I’ve been using Cliphair’s tape…

I’ve been using Cliphair’s tape extensions for over 4 years now, and they’ve always been fantastic. The quality is consistently excellent, they last well, and blend beautifully with my natural hair. I’ve never had any issues, and the tapes have always been reliable and easy to use. I wouldn’t go anywhere else for my hair extensions. Highly recommend!

4 August 2026
Unprompted review
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Reply from Cliphair

Hey Ainoa

We’re absolutely delighted to hear this! It means so much to know you’ve trusted Cliphair Tape Extensions for over 4 years and that you continue to love their quality, durability, and beautiful blend with your natural hair.

We’re thrilled to hear that the tapes have always been reliable and easy to use, and that you’ve had such a consistently positive experience. Your loyalty and recommendation mean the world to us, and we’re so grateful to be part of your hair journey.

Thank you for choosing Cliphair time and time again — we truly appreciate your support!

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

Tape extension removal spray

Bought tape removal
spray - great worked well

23 July 2026
Cliphair logo

Reply from Cliphair

Hi Catherine

We’re delighted to hear our Tape Extension Remover Spray worked so well for you! It’s great to know you had a positive experience and found it effective for your tape removal process.

Thank you for taking the time to share your feedback — we truly appreciate your support and hope our products continue to help you care for your extensions!

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

Easy to order

Easy to order, quick dispatch.
Hair is silky soft and much better than the cheaper nano's ive been buying. 3wks in so early days, but very little shedding and hardly any matting.my hair stylist recommends cliphair

8 July 2026
Cliphair logo

Reply from Cliphair

Hi Donna

We’re delighted to hear you’re enjoying your Cliphair Nano Extensions! It’s wonderful to know you found the ordering process easy, your order was dispatched quickly, and you’re already noticing the silky softness and quality of the hair.

We’re so pleased to hear you’re experiencing minimal shedding and matting so far, and that your stylist also recommends Cliphair. Thank you for sharing your experience — we truly appreciate your feedback and hope you continue to love your extensions!

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

5* absolutely love these clip ins

5* absolutely love these clip ins. The online expert matched the color perfectly. Highly recommended.

29 July 2026
Cliphair logo

Reply from Cliphair

Hi Marlena

We’re absolutely delighted to hear you’re loving your Clip-In Extensions! It’s wonderful to know our online colour matching experts helped you find your perfect shade and that you’re so happy with the result.

Thank you for your amazing 5-star feedback and recommendation. We truly appreciate your support and are thrilled to be part of your hair journey!

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

Used before

Used before , good quality hair. Fast delivery

25 July 2026
Cliphair logo

Reply from Cliphair

Hi Julie

We’re delighted to hear you’re happy with your Cliphair extensions! It’s wonderful to know you’ve used our hair before and continue to enjoy the quality and fast delivery.

Thank you for your continued support and for taking the time to share your feedback — we truly appreciate it!

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

This is the 3rd time buying from…

This is the 3rd time buying from Cliphair and the service and the quality of hair is excellent
I wouldn’t buy my hair extensions from anywhere else.

24 July 2026
Cliphair logo

Reply from Cliphair

Hi Hayley

We’re absolutely delighted to hear this! It means so much to know this is your third order from Cliphair and that you continue to be impressed with both our service and the quality of our hair.

We’re so grateful for your trust and loyalty, and we’re thrilled to be your go-to choice for hair extensions. Thank you for your amazing recommendation and continued support — we truly appreciate it!

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

Great service

Great service, great product, fast delivery, can’t fault at all

27 July 2026
Cliphair logo

Reply from Cliphair

Hi Sheena

We’re absolutely delighted to hear this! It’s wonderful to know you’re so happy with our service, products, and fast delivery.

Thank you for your lovely feedback and support — we’re thrilled you had such a positive experience with Cliphair and truly appreciate you choosing us!

Love,
The Cliphair Team ✂️💜

Rated 2 out of 5 stars

I don’t believe this is human hair

I don’t believe this is human hair. It wasn’t the right colour match so I dyed it, like I’ve don’t with previous human hair I’ve bought, this must be mixed in some way with synthetic because some of the hair dyed but a lot of it didn’t, and I coated it, but it did take to some part and not others, so I don’t really trust it’s human hair.

13 June 2026
Cliphair logo

Reply from Cliphair

Hi Susan

Thank you for your review.

We’re sorry to hear that you have been disappointed with your purchase. We have checked our records and can see that we had not received any previous contact from you regarding this issue, so our customer service team has now emailed you to assist further.

We understand your concern regarding the colour not taking after dyeing the hair. However, we would like to reassure you that all of our extensions are made from 100% human hair and do not contain synthetic fibres. Our products undergo rigorous quality control checks before dispatch to ensure they meet our standards.

As the hair has been dyed outside of our control, we are unable to verify the products, methods, or processes used during the colouring service. Factors such as the type of dye used, developer strength, processing time, heat application, and product compatibility can all affect the final result when colouring human hair extensions.

We would appreciate the opportunity to look into your concerns further, so please reply to our email with any additional information requested.

Our team will be happy to assist you.

Kind regards,
The Cliphair Team

Rated 5 out of 5 stars

Amazing customer service from Briony!

I have used Cliphair for a number of years I recommend the hair to everyone as the quality is amazing and you get a long period out of the hair.

I recently ordered some hair and the delivery service lost my order, I reached out to customer service and Briony replied within the hour and sent me a replacement the customer service I received is second to none thank you so much! X

31 July 2026
Unprompted review
Cliphair logo

Reply from Cliphair

Hey Danielle

We’re absolutely delighted to hear about your experience with Briony and the Cliphair team! It’s wonderful to know you’ve been using Cliphair for several years and continue to love the quality and longevity of our hair.

We’re so pleased Briony was able to help resolve the delivery issue quickly and get a replacement sent out for you. We’ll be sure to pass on your lovely feedback to her — she’ll be thrilled to know she made such a positive impact.

Thank you for your continued loyalty, your recommendation, and for trusting Cliphair with your hair journey. We truly appreciate your support!

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

Amazing quality hair

Amazing quality hair. So many shades to chose from. Looks so good and so comfortable to wear.

23 July 2026
Cliphair logo

Reply from Cliphair

Hi Emma

We’re absolutely delighted to hear you’re loving your Cliphair extensions! It’s wonderful to know you’re impressed with the quality, colour selection, and how comfortable they are to wear.

We’re so pleased you found a shade that works perfectly for you and that you’re enjoying your new look. Thank you so much for your lovely feedback and support — we truly appreciate it!

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

Fab customer service from Sarah

My order was sent via DPD and they didn't delivery due to their own error and returned my 3 packs of nano hair extensions to Clip hair. Problem being my client was due to come in couple of days later and have them installed. I call Clip Hair slightly panic stricken and spoke to the most AMAZING person Sarah !! She could see they were returning the parcel so rearranged for new hair to be shipped out next day via Royal Mail before 1pm at no cost. What amazing customer service. I have been using this hair for some time now and cant go wrong very pleased with my experience.

30 July 2026
Unprompted review
Cliphair logo

Reply from Cliphair

Hey Travis

We’re absolutely delighted to hear Sarah was able to help when you needed it most! We completely understand how stressful it must have been with your client’s appointment just days away, so we’re thrilled Sarah could step in quickly, arrange a replacement shipment, and get your Nano Extensions back on track.

We’ll be sure to pass your wonderful feedback on to Sarah — she’ll be delighted to know she made such a difference. It’s also fantastic to hear you’ve been using Cliphair for some time and continue to be so pleased with the quality of our hair.

Thank you for your continued loyalty and for taking the time to share your experience. We truly appreciate your support!

Love,
The Cliphair Team ✂️💜

Rated 1 out of 5 stars

Very disappointing experience

I spent over £200 on hair extensions, only for my parcel to be delivered to the wrong property by DPD. The proof of delivery clearly showed a completely different house, meaning I never received my order. As a result, I had to cancel my hair appointment and lost the deposit I had already paid, leaving me out of pocket through no fault of my own. What disappointed me most was the customer service. Instead of focusing on the fact that the parcel had been delivered to the wrong location, I was questioned about my address and told it “looked like two different addresses.” My delivery details were entered correctly. My address consists of a flat number, a building name and a street address, which together make up one valid postal address, not two separate addresses.

Although an investigation has now been opened, I’ve been told it could take weeks before I receive a refund or replacement. Customers shouldn’t have to wait this long for a courier’s mistake.

Overall, this has been a stressful and disappointing experience. I expected much better customer service and a quicker resolution when the error was clearly not mine.

26 July 2026
Unprompted review
Cliphair logo

Reply from Cliphair

Hi Freyja

We're sorry to hear that you've been disappointed with your delivery experience.

Having reviewed your order, we can see that the original delivery address entered at checkout contained two different street names.

We can also confirm that your non-delivery claim is currently being investigated by DPD. These investigations are carried out directly by the courier and, whilst we appreciate this is frustrating, we do need to allow them time to complete their enquiries before a resolution can be reached.

Please be assured that we are actively monitoring the case and, as promised, we will be in touch with you as soon as we receive an update from DPD. We appreciate your patience while the investigation is ongoing.

Rated 5 out of 5 stars

My third order from them!

I change my hair colour a lot, as well as grow it out, chop it off, so clip ins are great for me because I can change the length and colour when I want too. I’ve had brown ones, red ones and blonde ones. I got the ultra volume because I have very thick hair and a blunt bob. I plaited my hair in sections and clipped it up and then placed the clip ins over the top. They looked great, stayed in all night and held my curls really well. I also think they are very fairly priced and it’s great they offer Klarna. I only really trust this brand for clip ins and it’s worth it to get real hair over synthetic cause you can only wear those once and then have to get rid.

29 July 2026
Unprompted review
Cliphair logo

Reply from Cliphair

Hey Ruth

We’re absolutely delighted to hear you’ve come back for your third order! It’s wonderful to know our Clip-In Extensions have been the perfect choice for keeping up with your ever-changing style. Whether you’re going brunette, red, blonde, long, or short, we’re so pleased Cliphair can be part of your hair journey.

It’s fantastic to hear the Ultra Volume Clip-Ins worked so well with your thick hair and blunt bob, staying secure all night and holding your curls beautifully. We’re also thrilled you’ve found them to be great value and appreciate the flexible payment options available.

Thank you so much for your continued loyalty and for trusting Cliphair as your go-to brand for clip-in extensions. Your support means the world to us, and we can’t wait to welcome you back for your next new look!

Love,
The Cliphair Team ✂️💜

Rated 1 out of 5 stars

The hair came on time

The hair came on time. I ordered 22 inch Remy royale double drawn human hair tapes . I’ve had it in since the 8th of July. The hair is now awful. Bushy at the bottoms. Being a hairdresser myself I use nothing but top quality shampoo. Conditioner and even leave in conditioners and serums. I’ve never had this issue with any extentions I’ve had and once these get removed I will never be ordering from here again also will not be letting any of my clients

8 July 2026
Unprompted review
Cliphair logo

Reply from Cliphair

Hi Chelcy

Thank you for your review.

We’re sorry to hear that you have been disappointed with the condition of your extensions, particularly as you have experience as a hairdresser and have taken care to follow a suitable haircare routine.

We have checked our records and cannot find any previous contact from you regarding these concerns, and no contact information has been provided with your review. This means we have not yet had the opportunity to investigate what has happened with your hair or offer any assistance.

We would really appreciate it if you could contact our customer service team at customerservice@cliphair.co.uk, including your order number and any relevant information or photographs. This will allow our team to review the product and help you further.

We take concerns regarding the quality of our hair very seriously and would welcome the opportunity to investigate this with you.

Kind regards,
The Cliphair Team

Rated 5 out of 5 stars

The hair I received was a great colour…

The hair I received was a great colour match and quality. The postage was fast and communication very good.
Best of all is the website information and guidance available.
I will buy again

14 July 2026
Unprompted review
Cliphair logo

Reply from Cliphair

Hey Sue

We’re absolutely delighted to hear you had such a great experience! It’s wonderful to know you’re happy with the colour match and quality of the hair, as well as the fast delivery and clear communication.

We’re especially pleased that you found the information and guidance on our website helpful when choosing your extensions. Making the process as easy and straightforward as possible is so important to us.

Thank you for your lovely feedback and support — we can’t wait to welcome you back for your next order!

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

Highly recommend

Highly recommend, ordered many times and never have any issues. Wouldn't buy from anywhere else Top products, top quality

15 July 2026
Unprompted review
Cliphair logo

Reply from Cliphair

Hi Clare

We’re absolutely delighted to hear this! It means so much to know you’ve ordered from Cliphair many times and have always been happy with your experience.

We’re thrilled that you continue to love the quality of our products and that Cliphair is your go-to choice for hair extensions.

Thank you for your continued loyalty and amazing recommendation, we truly appreciate your support!

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

Beautiful Hair

Beautiful Hair, had clip in for my wedding day looked stunning!
Definitely be using again!
Thankyou

28 July 2026
Unprompted review
Cliphair logo

Reply from Cliphair

Hi Claire

We’re absolutely delighted to hear your clip-ins helped make your wedding day even more special! It’s wonderful to know you loved the quality and that your hair looked stunning for such an important occasion.

Thank you so much for choosing Cliphair for your big day and for your lovely feedback. We’d be thrilled to welcome you back again!

Love,
The Cliphair Team ✂️💜

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