Clicktrip Reviews 835

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and helpfulness, noting their understanding and supportive approach. The customer service is frequently highlighted as outstanding, with many people appreciating the quick response times and efficient resolution of issues. Consumers found the booking process to be easy and pleasant, often receiving immediate confirmation and clear information, which provided peace of mind. However, some customers also noted occasional issues with reservations not being recognized by hotels, even after receiving confirmation from the company. A few other people also felt that the service was apathetic at best and expressed strong dissatisfaction with the service at worst.

What people talk about most

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the outstanding and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Service

Customers consistently note positive experiences with service. Many reviewers express satisfaction with the... See more

Booking process

Users describe positive interactions with the booking process. Many customers found the process smooth, easy,... See more

Response time

Consumers find the response time to be positive, with many reviewers highlighting the quick and efficient... See more

Based on these reviews

Rated 5 out of 5 stars

We had booked a hotel in Dubai with a non-refundable rate. Due to the current conflict in the Middle East, we were unfortunately unable to travel. Even though our booking did not include free can... See more

Rated 5 out of 5 stars

I booked an hotel with a wrong date with a non refundable option, I realized immediately and asked for help, and Tiffany then asked the hotel for a cancellation or change of date and the next day I go... See more

Rated 5 out of 5 stars

I recently used ClickTrip to book a hotel, and I couldn’t be more pleased with the experience. They provided me with a confirmed reservation and a clear confirmation number right away, which gave m... See more

Company replied

Rated 5 out of 5 stars

I found the hotel I wanted at the price I wanted on Clicktrip (through Google maps). At first, I was very suspicious because the price of that hotel kept going up the past 2 days then all of a sud... See more


Company details

  1. Travel Agency
  2. Hotel
  3. Travel Aggregator

Written by the company

"Find room to explore and get packing! Booking the perfect hotel is just the first step of the journey - the road ahead is all yours. As fellow travellers, we know where you're coming from, no matter where you're going.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

835 reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I booked an hotel with a wrong date…

I booked an hotel with a wrong date with a non refundable option, I realized immediately and asked for help, and Tiffany then asked the hotel for a cancellation or change of date and the next day I got a positive response. I'm very grateful for the help of Tiffany, this site and the people that work here are definitely trustworthy! Will definitely book again with them.

19 November 2025
Rated 5 out of 5 stars

Fast Service

⭐️⭐️⭐️⭐️⭐️
I was so impressed with this travel site's customer service when I needed to cancel my hotel stay. They handled everything quickly and professionally, and I received clear email confirmations at every step — from the cancellation request to the refund approval and final confirmation. Anders Kaspersen was friendly, efficient, and made what could’ve been a stressful situation completely hassle-free. Truly outstanding support — I’ll happily use them again!

3 November 2025
Rated 1 out of 5 stars

Fraudulent. Illeagal popups.

Illeagal popups after opening browser every time. Add to your not allowed browser popups settings.
Fraudulent.

3 November 2025
Unprompted review
Clicktrip logo

Reply from Clicktrip

Dear Guest,

We are very sorry to hear that you had an unpleasant experience.

However, the situation described does not appear to be related to our platform, and we couldn’t find any bookings under your name. Could you please send us an email with details of this to support@clicktrip.com, so we could investigate it for you?

Looking forward to hearing back from you.

Rated 4 out of 5 stars

First time using Clicktrip

First time using Clicktrip, Bath was great.I couldn’t fault them . I’ve already booked two trips for next year. I’m sorry that I didn’t leave a tip for the driver , who went above and beyond, I’d packed my purse away and didn’t realise it was still a thing. Being a single woman, I was anxious doing a trip alone, sat next to a lovely lady

28 October 2025
Unprompted review
Rated 5 out of 5 stars

I'm glad

I'm glad, they did the best, from the first contact until when get the solution. Thank for all. I'm a customer now

24 October 2025
Rated 5 out of 5 stars

Responsive costumer service

I had a mistake in a same day reservation and they responded in mail and fixed it for me in less than 30 minutes. Also offered the best price out of all other sites.

11 October 2025
Rated 5 out of 5 stars

Clicktrip offers a great variety of…

Clicktrip offers a great variety of great price hotels. However, I was really impressed how quick they haven been helping with any problem that I have encountered during my trip. I totally recommend booking with Clicktrip.

7 September 2025

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