ClearCycle Reviews 

118
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the exceptional quality, gorgeous design, and beauty of the purchased furniture. Shoppers frequently mention that items arrive quickly, are securely packaged, and look entirely brand new while offering incredible value compared to standard retail prices. Buyers are especially delighted by the massive bargains and professional refurbishment process that leaves virtually no visible signs of wear or scratches. Though some customers noted occasional delivery delays or frustrating scheduling issues with the third-party shipping provider. A few people also mentioned receiving items with minor transport damages or encountering unexpected extra costs during checkout.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the amazing quality and... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping times and items arriving right on... See more

Quality

People report positive experiences with quality, highlighting that items often arrive in perfect condition... See more

Service

Customers report widespread satisfaction and positive experiences with service from start to finish.... See more

Price

Reviewers mention positive feedback about price, highlighting items as absolute bargains at a fraction of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a rattan sofa set for a fraction of the RRP and it was amazing. Delivery was much quicker than estimated, arrived in 5 days when I was expecting much longer. Although it was listed as refurbi... See more

Company replied

Rated 5 out of 5 stars

Superb quality patio table. Powder coated aluminum frame, thick heavy toughened glass top. No visible defects, just shabby packaging. Great comms and delivery by the carrier. On the downside you ha... See more

Company replied

Rated 5 out of 5 stars

Brilliant Brilliant Brilliant Bought a snuggle chair from them (eBay) Price was amazing so was a bit sceptical. No need to be at all, chair arrived right on time & is in perfect condition. Communi... See more

Company replied

Rated 5 out of 5 stars

Really pleased with a two seater rattan garden sofa/bed delivered on time Bank Holiday Monday. Customer service and care exceptional from this Company. Kept well informed from start to finish. Really... See more

Company replied


Company details

  1. Surplus Store

Written by the company

At ClearCycle, we are dedicated to making sustainable living simple, stylish, and affordable. 🌱💚 We specialise in rescuing high-quality returned, surplus, and pre-loved furniture and homeware, carefully refurbishing each item, and offering it to customers at a fraction of the original retail price. Our extensive range includes sofas, beds, chairs, tables, storage solutions, and more. Whether you are searching for second-hand sofas online, eco-friendly home furniture, affordable home décor, or sustainable homeware in the UK, ClearCycle has something to suit every home. 🛋️✨ We believe that shopping sustainably should never mean compromising on quality, comfort, or style. Every product is thoroughly inspected, professionally cleaned, and restored where needed so it looks as good as new. By giving pre-loved furniture a second life, we help reduce landfill waste, lower carbon footprints, and promote a more circular economy. Shopping with ClearCycle is a practical, eco-conscious choice for anyone looking to furnish their home responsibly. Customer satisfaction is at the heart of everything we do. From browsing our online store, to secure ordering, fast delivery, and friendly support at every stage, our team is committed to making your ClearCycle experience seamless and enjoyable. We work closely with our delivery partners to ensure your items arrive safely and on time. Our approachable and attentive customer service team is always on hand to answer questions and provide advice about our products and eco-friendly home solutions. Choosing ClearCycle means making a conscious choice to live more sustainably while enjoying high-quality furniture and homeware at unbeatable value. Whether you are furnishing a new home, updating a room, or hunting for eco-friendly furniture and homeware in the UK, ClearCycle is your trusted partner for smart, stylish, and sustainable choices. Shop with us and join thousands of happy customers who are transforming their homes while protecting the planet.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

118 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(118)

92 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am absolutely delighted with the oak…

I am absolutely delighted with the oak bed I purchased,
really great quality and unbelievably good value for money. Beautiful design, looks far more expensive than it actually was. Arrived well packed and had excellent communication with the delivery company.
I would recommend this company, as you can buy with confidence.

1 February 2026
Unprompted review
ClearCycle logo

Reply from ClearCycle

Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re delighted with your oak bed and that it’s exceeded your expectations in both quality and design. It’s great to know that the delivery process was smooth and that our team provided clear communication. Your recommendation means a lot to us, and we truly appreciate your support. Enjoy your new bed!

Rated 5 out of 5 stars

Ordered sofa & chair

Ordered sofa & chair from this company quick delivery very well packaged A ********** quality items very happy highly recommend this company and their products

2 February 2026
Unprompted review
ClearCycle logo

Reply from ClearCycle

Thank you very much for your kind feedback! We’re delighted to hear you’re happy with your sofa and chair, and that the delivery and packaging met your expectations. Your recommendation really means a lot to us. Enjoy your new furniture, and we hope to assist you again in the future!

Rated 5 out of 5 stars

So pleased with the service and quality…

So pleased with the service and quality of goods received from ClearCycle. They kept us fully informed about delivery times etc, and even sent a form to be completed to make the whole process run smoothly. Great company and would recommend.

27 January 2026
Unprompted review
ClearCycle logo

Reply from ClearCycle

Thank you so much for your kind words! We're thrilled to hear that you were happy with both our service and the quality of our products. Keeping our customers informed and making the process as smooth as possible is very important to us, so it’s wonderful to know it made a difference. We really appreciate your recommendation and look forward to serving you again in the future!

Rated 5 out of 5 stars

A company that cares about customer satisfaction.

I have bought several items and have been delighted with them all. From ordering to delivery their communication is great. The items themselves were described honestly and with good detail. A great company to deal with, I would recommend without hesitation.

26 January 2026
Unprompted review
ClearCycle logo

Reply from ClearCycle

Thank you so much for your kind words! We’re thrilled to hear that you’re happy with your purchases and our service. It means a lot to us that you took the time to share your experience, and we really appreciate your recommendation. We look forward to serving you again soon!

Rated 5 out of 5 stars

Wow great quality at a great price

Wow! A beautiful ottoman in perfect condition at a great price with fast delivery and well packaged I had high expectations of ClearCycle and they were exceeded👌

22 January 2026
Unprompted review
ClearCycle logo

Reply from ClearCycle

Thank you so much for your kind words! We're thrilled to hear that the ottoman arrived in perfect condition and that our service exceeded your expectations. We really appreciate your support and hope it brings a lovely touch to your space!

Rated 5 out of 5 stars

Amazing product and service

Amazing product, and excellent customer service. Item was very well packaged and delivered exactly when agreed. Amazing.

20 January 2026
Unprompted review
ClearCycle logo

Reply from ClearCycle

Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the product and our service. It was a pleasure ensuring your order arrived safely and on time. We truly appreciate your support and look forward to serving you again in the future!

Rated 5 out of 5 stars

Fabulous service provided from…

Fabulous service provided from ClearCycle efficient, professional and great to communicate with

8 January 2026
Unprompted review
ClearCycle logo

Reply from ClearCycle

Professional, and easy to communicate with. Your comments are greatly appreciated and will be shared with the team. We look forward to supporting you again in the future.

Rated 5 out of 5 stars

Amazing!

I ordered 2 beds of them through eBay! What an absolute delight they have been from start to finish both beds were dispatched super fast and the delivery team were amazing, the customer service is fast at replying and kept me updated through the whole process with tracking numbers the delivery company
I am very happy with both my purchases and I would definitely come back and order more in the future

29 December 2025
Unprompted review
ClearCycle logo

Reply from ClearCycle

Thank you so much for taking the time to leave such a detailed and positive review.

We are delighted to hear that you are happy with both beds and that the entire experience—from dispatch to delivery and customer service—met your expectations. Your kind words about our delivery team and communication are greatly appreciated and will be shared with everyone involved.

Thank you again for choosing us and for your recommendation. We look forward to welcoming you back should you decide to order again in the future.

Rated 5 out of 5 stars

Top job

I bought a reclining loveseat from ClearCycle via eBay. It was described as grade B with some scuffs and marks on it.
When it arrived, if I hadn't been told it was 2nd hand, I'd have sworn it was brand new!
It looked brand new, smelled new, and was so well wrapped.
The delivery guys were top drawer. It was a struggle to get the chair into my house, but they didn't give up.
I'll definitely be back for more furniture from ClearCycle and will be recommending them!
Keep up the good work!

30 December 2025
Unprompted review
ClearCycle logo

Reply from ClearCycle

Thank you so much for your wonderful feedback! We’re thrilled to hear that your loveseat arrived in such great condition and that our delivery team made the experience smooth for you. It’s fantastic to know that you’ll be coming back for more and recommending us to others – that means a lot.

We really appreciate your support and kind words, and we look forward to helping you furnish your home again in the future!

Best regards,

Rated 5 out of 5 stars

Actually went well

Purchased Dusk king-size ottoman on 12th December. Received 20th December.

Same day of order requested address change. Response same day saying it's done.

After ordering, realised it said "good refurb" so I started panicking and checked trust pilot and started panicking more looking at the reviews 🤣🤣

The only issue I had, which isn't even an issue, was that the delivery company couldn't find my box in the van. Realised old postcode was on box but new postcode on the delivery address.
Got tracking and a phone call about 30 mins before they arrived.

Put bed together on my own, came with clear instructions and nicely packed bits. Only needed help holding the frame up to screw into pistons.
As it's a fabric base in the ottoman, removed the legs since I'm putting heavy stuff inside.

Bed looks great, actually looks brand new. If I didn't read the "refurb" description, I wouldn't have known.

Leaving this review because it all went well.

22 December 2025
Unprompted review
ClearCycle logo

Reply from ClearCycle

Thank you for the great review! We're so glad everything worked out with your ottoman and that it looks brand new. Apologies for the delivery mix-up, but happy to hear it didn’t cause any major issues. We appreciate you taking the time to share your experience, and if you need anything else, feel free to reach out!

Rated 5 out of 5 stars

Delivery came on time

Delivery came on time
Well packaged
Item was very good condition
Had a small issue but it was immediately resolved with an excellent customer services.

23 October 2025
Unprompted review
ClearCycle logo

Reply from ClearCycle

Thank you for your feedback! We’re glad to hear your item arrived on time, well packaged, and in great condition. We’re also pleased that our team was able to resolve the issue promptly to your satisfaction. Your kind words are much appreciated!

Rated 5 out of 5 stars

Good store to buy designer item in great price

I bought dfs coffee table they described as used category B but was literally new item I opened all packages my self.very happy with my purchase
I bought dining chairs from them, they described cat BC ,I didn’t find any thing wrong in them.
I bought dining table from them.there was a minor issue which was resolved promptly
Great customer service,great price.new and nearly new items in second hand price.you can buy from them with confidence

16 December 2025
Unprompted review
ClearCycle logo

Reply from ClearCycle

Thank you so much for your kind feedback. We’re delighted to hear that you’re happy with your purchases and that our team was able to resolve the minor issue promptly.

We always aim to provide high-quality products at great prices, and it’s wonderful to know that our efforts are appreciated. Your recommendation means a lot, and we look forward to serving you again in the future.

Rated 5 out of 5 stars

A great purchasing experience

Bought a beautiful Arighi Bianchi Shanxi cabinet at a great price
Communications were excellent with ClearCycle and delivery couldn’t fault
We had one slight issue, which though not impacting the experience, was resolved promptly by Customer Service manager Ashley who was very supportive and resolved 100%
Recommend this site and company to anyone, I certainly will be using again.

3 December 2025
Unprompted review
ClearCycle logo

Reply from ClearCycle

Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that you’re happy with your Arighi Bianchi Shanxi cabinet and that our team, especially Ashley, was able to resolve your issue promptly. Your recommendation means a lot to us, and we look forward to welcoming you back for future purchases.

Rated 5 out of 5 stars

Thank you

Thank you, Ashley for your assistance. You are so polite and easy to talk to. You made the experience so easy for me and I just believed that you’re an asset to the class cycle team. Thank you so much.

11 December 2025
Unprompted review
ClearCycle logo

Reply from ClearCycle

Thank you so much for your kind words! I’m glad I could make the experience easy for you. Your feedback means a lot and is truly appreciated!

Rated 5 out of 5 stars

Excellent

Great service ,product great quality delivery spot on , very happy customer.

1 December 2025
Unprompted review
ClearCycle logo

Reply from ClearCycle

Thank you so much for your kind words! We’re thrilled to hear you’re happy with the service, product quality, and delivery. It means a lot to us.

If you ever need anything else, just give us a shout!

Rated 4 out of 5 stars

Great customer service if needed

I have used clearcycle many times over the last few years to purchase sofas, beds and some oak furniture.
The prices have been excellent with most items having little to no damage. Delvery can take a week or so but for the bargains to be had I don't mind.
They say you only know how good a company is when you have a problem and that is true.
I have had to contact clearcycle on a few occasions with their customer service responding promptly and politely on each occasion.
The only reason for deducting one star is I would like there to be more photos of any damage on their adverts, rather than a generic description, as I recently had to send a present back after ordering a coffee table for a friend only for it to have substantial damage to two corners. Collection was made promptly it was just embarrassing with it being a present 😕.
One of our daughters is in the process of getting a house and now also has clearcycle in her favourites, watching out for bargains 👍😁

13 October 2025
Unprompted review
ClearCycle logo

Reply from ClearCycle

Thank you for your honest feedback and continued support over the years!

We’re glad you’ve found great value with us and that our customer service has been helpful. Sorry to hear about the coffee table issue — we understand how frustrating that was. We’re working on adding more detailed photos to improve the experience.

Great to hear your daughter is also watching out for bargains with us!

Thanks again, and feel free to reach out anytime.

Rated 5 out of 5 stars

company with helpful and responsive communication

I made an order for two furniture items that I subsequently realised would likely not fit - I found I was able to easily message and get helpful responses until I confirmed I would need to cancel my order.

28 November 2025
Unprompted review
ClearCycle logo

Reply from ClearCycle

Thanks for sharing your experience! We’re glad to hear our team was helpful and responsive when you needed to cancel your order. If you ever need assistance in the future, we’re here to help.

Rated 5 out of 5 stars

Excellent items and the delivery was…

Excellent items and the delivery was great!!

19 November 2025
Unprompted review
ClearCycle logo

Reply from ClearCycle

Thanks so much! We’re glad to hear you’re happy with the items and the delivery.

If you need anything else, just give us a shout!

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