Clear business themselves as a company I cannot rate highly as I've had nothing but a horrible experience being passed about and nothing answered. But then there was Tom Harrison, he took over my call... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Emily in the sales team was fantastic from start to finish. Her friendly professional and knowledgeable service was one of the reasons I decided to renew my water contract and move my card payments to... See more
Company replied
After 4 calls and almost 5 hours of time on my mobile phone, i finally got through to George. This man was extremely knowledgable, patient, and showed, in his enthusiasm, a real desire to be helpful... See more
Company replied
'lisa bate' what can i say, i wasn't looking forward to making a call to Clear Business due to past experiences of staff not having a clue and getting fobbed off with false promises,,,, Lisa sorted th... See more
Company replied
Company details
- Energy Supplier
- Business Insurance Company
- Payment Service
- Telecommunications Service Provider
- Water Utility Company
Written by the company
We offer a wider range of essential services to UK small businesses than any other provider . With us you get energy, electricity, gas, water, broadband, mobile, voice, payment services and insurance through Simply Business. Multi-service delivery for small businesses, all in one place. Simple. Giving you more time to run your business. We're already making life simple for many small businesses. So, get all the essential services you need, and none of the hassle you don’t.
Contact info
Manchester, United Kingdom
- 0330 094 5059
- newsletter@clearbusiness.co.uk
- clearbusiness.co.uk
4.5
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Aleksandra Dolata - amazing!
What can I say! Another stress free renewal with Aleksandra Dolata! Makes the entire process so easy - promptly answers all emails and explains everything. Nothing is too much trouble. So reassuring to know that Aleks is on hand to help at any time, continuity really is so important. Thank you Aleks for being a super star!
22 July 2026
Unprompted review
Reply from Clear Business
Hello Nicola,
We appreciate you sharing your feedback. We're happy to hear that your renewal process was stress-free and easy thanks to Aleks. It's great to know that all emails were promptly answered and everything was clearly explained. We value your kind words!
Charlotte,
Resolution Excellence Specialist
Stephanie Sands
The person that dealing with my problem was a lady called Stephanie Sands who was the genie in the bottle that made my nightmare disappear.
22 July 2026
Unprompted review
Reply from Clear Business
Hi Stan Gloc,
We are so happy to hear that our team was able to resolve your issue and turn a difficult situation into a positive experience. We truly appreciate your kind words.
Anna,
Resolution Excellence Specialist
Renewal of contract
I have just renewed my contract with Clear Business.
I found their representative David Carter very helpful
21 July 2026
Unprompted review
Reply from Clear Business
Mr Mike J Parnell,
We're delighted to hear about your positive experience renewing your contract. It's wonderful to know that our representative provided such helpful assistance. Thank you for sharing your feedback!
Anna
Resolution Excellence Specialist
He was really helpful
He was really helpful and give me a good offer with such nice manner I'm really pleased with his service
22 July 2026
Unprompted review
Reply from Clear Business
Hi shirko j,
We're so pleased to hear that you received such helpful service and a good offer, delivered with a nice manner. Thank you for sharing your positive experience!
Anna,
Resolution Excellence Specialist
Jamal Awan was very helpful and the…
Jamal Awan was very helpful and the whole process was quick and simple.
22 July 2026
Unprompted review
Reply from Clear Business
Hi Duncan Griffiths,
We are so glad to hear that our team member was very helpful and made the process quick and simple for you. We appreciate your feedback!
Anna,
Resolution Excellence Specialist
Reply from Clear Business
Thank you for your positive review.
Jamie,
Resolution Excellence Specialist
Reply from Clear Business
Guest,
We're so happy to hear about your continued positive experience with our service over the years. Thank you for your loyalty!
Jamie,
Resolution Excellence Specialist
My request was dealt with promptly by…
My request was dealt with promptly by Joey Ousta, our account manager.
The issue is now resolved
2 July 2026
Unprompted review
Reply from Clear Business
Hi,
We are so pleased to hear that your issue was resolved quickly and efficiently. Thank you for sharing your positive experience with us; we truly appreciate your feedback.
Jamie,
Resolution Excellence Specialist
Lisa bate made the call enjoyable where…
Lisa bate made the call enjoyable where normally I dread these calls saved me money and amazing service for her
20 July 2026
Unprompted review
Reply from Clear Business
Hi Darren
We're so pleased to hear that our Lisa made your call enjoyable and provided amazing service while saving you money. Thank you for your positive feedback!
Ian,
Resolution Excellence Specialist
Lisa Bate was very helpful and took…
Lisa Bate was very helpful and took time to explain matters.
20 July 2026
Unprompted review
Reply from Clear Business
Hi Nigel ,
We're so glad to hear that our Lisa was very helpful and took the time to explain everything clearly. We appreciate you sharing your positive experience!
Ian,
Resolution Excellence Specialist
Very confident
Very confident, outgoing and a passion for customer service! Thank you to Aleks for your swift responses.
20 July 2026
Unprompted review
Reply from Clear Business
Good morning Martin
We're delighted to hear that you experienced such confident and outgoing service, and that our Alek's passion for customer service shone through with swift responses. Thank you for your positive feedback!
Ian,
Resolution Excellence Specialist
Really helpful was going around in…
Really helpful was going around in circles until he handled the situation
20 July 2026
Unprompted review
Reply from Clear Business
Hi Khalid
We're so glad Cameron could help resolve the situation for you. Your positive feedback is truly appreciated!
Ian,
Resolution Excellence Specialist
great customer service
20 July 2026
Unprompted review
Reply from Clear Business
Good morning
Thank you so much for the positive feedback. Very much appreciated
Ian
Resolution Excellence Specialist
Reply from Clear Business
Good morning
We are so happy to hear that you found our team helpful, polite, and easy to deal with. We appreciate you sharing your positive feedback!
Ian,
Resolution Excellence Specialist
Absolutely highly annoying experience…
Absolutely highly annoying experience with Clear Business. I have never registered with this company or had an account with them, yet they are constantly harassing me for payments. I have told them repeatedly that I am not a customer, but the constant phone calls and demands just won't stop.
12 June 2026
Unprompted review
Reply from Clear Business
Hi Sylwek,
I'm sorry to hear about your experience with us. I've sent a request for further information so we can investigate this matter further. If you have a CB reference or any other relevant details, please include them in your response, and we'll review this for you.
Alternatively please e-mail us at service@clearbusiness.co.uk or call 0333 014 3131.
Thanks,
Kris
Resolution Resolution Specialist
It’s taken 4 months and numerous phone…
It’s taken 4 months and numerous phone calls to close our telecoms business account , would never recommend .
17 July 2026
Unprompted review
Reply from Clear Business
Hi Amanda,
I'm sorry to hear that it has taken so long to have your account closed.
I have now located your account and can confirm that a complaint has been logged. I will review your concerns thoroughly and will be in touch with you as soon as possible regarding the outcome of the complaint.
We appreciate you bringing this matter to our attention and thank you for your patience while we investigate.
Thanks,
Kris
Resolution Specialist
Scammer
Scammer, keep sending me letter to get me pay 2 grand water fee, and asks that I call 03330143131, I don’t own a business and I have no relationship with clear water. Clear water if you’re reading this, take me off your mailing. “Customer ref CB30333834”.
18 July 2026
Unprompted review
Reply from Clear Business
Hi Zhiheng,
Thank you for bringing this to our attention and for providing the account details.
We have now logged a complaint regarding this matter. I will review the account further and investigate the concerns raised. Once we have completed our review, I will be in touch with an update and to discuss the matter further.
I've also sent you an information request which you could help out me out with an e-mail contact to ensure that we have an effective way to communicate.
Thanks,
Kris
Resolution Specialist
I received a call from Gareth M who…
I received a call from Gareth M who noticed an issue with my account and rectified it straight away. He then gave me options to help me decide the next steps I should take.
He was clear, concise and easy to understand.
After understanding what my needs were, Gareth went above and beyond to meet them.
Thank you Gareth for providing an exceptional service.
17 July 2026
Unprompted review
Reply from Clear Business
Hi Hasan,
We appreciate you sharing your feedback. We're happy to hear that your account issue was rectified straight away and that you were given clear options for next steps. It's great to know that your needs were understood and exceeded, and that you received exceptional service.
Kris,
Resolution Excellence Specialist
Reply from Clear Business
Hi Asad,
We're so glad our team was able to resolve your problem effectively! Thank you for sharing your positive experience with us.
Kris,
Resolution Excellence Specialist
I have been a customer for years and…
Update- Despite my previous review which was prompted by clear business following the call, I have spoken to my account manager Antonio twice. First time was before leaving the review and second was after a number of follow up calls going around the houses and unanswered emails from Antonio. After speaking to another person (the 3rd person I spoke to) end July/early August about a line clear business were trying to cancel they finally put me through to antonio. went through everything on my accounts again as nothing had been done barr one being moved to a new account but still not upgraded from copper to fibre. Called antonio again last week was told would get a call back and I am still waiting to hear anything yet clear business have called me repeatedly in the last month about paying charges for the line they themselves cancelled despite not collecting payments from a DD that was in place. My previous account manager Richard Graham was excellent and communicated everything to me regularly especially on issues such as this long before they became an issue either by phone or email meaning I didn't have to waste hours contacting them to go round the houses and get no resolution. My company has been a customer for years after this level of shocking service service though we will be moving all our accounts to another company. Would not use them ever again.
I have been a customer for years and have recently been assigned a new account manager, Antonio Elnarshy. Antonio was a pleasure to speak with and helped resolve issues across several of our sites in one phone call that I have been attempting to get solved for some time. Antonio patiently explained things and assisted me in getting things back on track efficiently, keep up the great work!
17 July 2026
Unprompted review
Reply from Clear Business
Hi Nazia,
We appreciate you sharing your experience. We're happy to hear that the support you received was helpful and efficient in resolving your issues. It's great to know that explanations were clear and assisted in getting things back on track. We value your feedback!
Kris,
Resolution Excellence Specialist
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