Clear business themselves as a company I cannot rate highly as I've had nothing but a horrible experience being passed about and nothing answered. But then there was Tom Harrison, he took over my call... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Emily in the sales team was fantastic from start to finish. Her friendly professional and knowledgeable service was one of the reasons I decided to renew my water contract and move my card payments to... See more
Company replied
After 4 calls and almost 5 hours of time on my mobile phone, i finally got through to George. This man was extremely knowledgable, patient, and showed, in his enthusiasm, a real desire to be helpful... See more
Company replied
'lisa bate' what can i say, i wasn't looking forward to making a call to Clear Business due to past experiences of staff not having a clue and getting fobbed off with false promises,,,, Lisa sorted th... See more
Company replied
Company details
- Energy Supplier
- Business Insurance Company
- Payment Service
- Telecommunications Service Provider
- Water Utility Company
Written by the company
We offer a wider range of essential services to UK small businesses than any other provider . With us you get energy, electricity, gas, water, broadband, mobile, voice, payment services and insurance through Simply Business. Multi-service delivery for small businesses, all in one place. Simple. Giving you more time to run your business. We're already making life simple for many small businesses. So, get all the essential services you need, and none of the hassle you don’t.
Contact info
Manchester, United Kingdom
- 0330 094 5059
- newsletter@clearbusiness.co.uk
- clearbusiness.co.uk
4.5
Excellent
12K reviews
Asks customers to review
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Sarah in Change of ownership dept was…
Sarah in Change of ownership dept was amazing and really helped me today. Dealt with easily and she understood my concerns
30 July 2026
Unprompted review
Reply from Clear Business
Hi Deborah,
We're delighted to hear that Sarah in the Change of Ownership department provided such excellent assistance and understood your concerns. We appreciate your positive feedback!
Allan
Resolution Excellence Specialist
Reply from Clear Business
Hi Joanna,
We're so glad to hear you had a great experience! We truly appreciate your kind words and positive feedback.
Allan
Resolution Excellence Specialist
I've been with Clear Business for about…
I've been with Clear Business for about 10 years. Just recently I've updated my water metre contract again. Cameron Bell my new manager for utilities has helped me with choosing my contract and discussing my other utilities which I will be updating when my contracts finish with other companies. I want to thank Cameron for his help, care and customer service. Everything was straightforward and stress-free.
Abdul 904463
29 July 2026
Unprompted review
Reply from Clear Business
Hi Abdul,
We're so pleased to hear about your long-standing positive experience with us. It's wonderful that Cameron provided such helpful, caring, and straightforward service, making your contract update stress-free. We appreciate you considering us for your future utility needs.
Allan
Resolution Excellence Specialist
I had a big problem with clear business…
I had a big problem with clear business where I ended up having to pay 1831 pounds for cancellation of a contract thst I didn’t even realise I had entered anyway it all so very very stressful but I had a great guy dealing with me and who actually did listen and was very understanding to my ever need . He actually called me back on every occasion that I had asked him he was so easy to work with did his best to help resolve my issue but alas it want to be I had to pay the ridiculous fee regardless but he made a very bad situation much more bearable . And I would like his piers to know this I would highly recommend him to anyone . Well done Mike and thank you for your time and effort. Claire o Donnell
30 July 2026
Unprompted review
Reply from Clear Business
Hi Claire,
We truly appreciate you taking the time to share your experience with us. We understand that navigating unexpected contract cancellations can be incredibly stressful, and we are genuinely sorry that you had to go through such a difficult situation and incur an unforeseen charge.
We are, however, very proud to hear about the exceptional support you received from our Mike. It is always our goal to ensure our customers feel heard and supported, even when facing challenging circumstances. We will certainly pass on your kind words and commendation to them and their peers. Your feedback highlights the dedication we strive for in making difficult situations more manageable for our customers. Thank you for recognizing their efforts.
Allan
Resolution Excellence Specialist
Joey made the switch super easy
Joey made the switch super easy, very good communication between client and the rep. Would absolutely recommend!
29 July 2026
Unprompted review
Reply from Clear Business
Hi John,
We're delighted to hear that Joey made the switch super easy and that there was very good communication throughout the process. We appreciate your recommendation!
Allan
Resolution Excellence Specialist
I was dreading phoning Clear Business…
I was dreading phoning Clear Business expecting to spend my whole afternoon speaking to different people in an attempt to resolve my issue.
However,quite to the contrary I was helped in a friendly,professional and helpful manner by my account manager-David Hanrahan .
who resolved my query and answered any issue I had promptly.
29 July 2026
Unprompted review
Reply from Clear Business
Hi R.Smithwaite,
We are delighted to hear about your positive experience. It's wonderful to know that our team member provided friendly, professional, and helpful assistance, resolving your query promptly. We appreciate you sharing your feedback.
Kris,
Resolution Excellence Specialist
Great service
They answered my call. Yes! They were thorough and prifessional. Got the job done.
29 July 2026
Unprompted review
Reply from Clear Business
Hi Mike,
We are so pleased to hear that we were able to assist you effectively. Thank you for acknowledging our team's professionalism and efficiency in getting the job done.
Kris,
Resolution Excellence Specialist
Smooth transition
Gareth transitioned both our accounts smoothly and without any issues.
29 July 2026
Unprompted review
Reply from Clear Business
Hi Marie,
We're so glad to hear that the account transitions were smooth and completed without any issues. We appreciate your positive feedback!
Kris,
Resolution Excellence Specialist
I was served by Tom Harrison
I was served by Tom Harrison. He managed to help in sorting out our invoices and conclude matters. The customer service received has made me content and feel at ease.
Thank you Tom.
If you are reading this hope you have a good weekend.
29 July 2026
Unprompted review
Reply from Clear Business
Hi SH,
We're so pleased to hear that our team member was able to help sort out your invoices and bring matters to a conclusion. It's wonderful to know that the customer service you received made you feel content and at ease. We appreciate you sharing your positive feedback.
Kris,
Resolution Excellence Specialist
Lisa Bate
Lisa Bate
I experienced a very challenging issue with Clear Business when trying to cancel my contract after closing my business.
I can’t thank Lisa enough for the way she handled my situation. Genuinely concerned about the situation and called back when the matter was resolved. 5*
Excellent service from Lisa.
29 July 2026
Unprompted review
Reply from Clear Business
Hi Elaine,
We are so pleased to hear that our team member was able to assist you effectively during a challenging time. It's wonderful to know that your situation was handled with genuine concern and resolved to your satisfaction. We appreciate your kind words and positive feedback.
Kris,
Resolution Excellence Specialist
I recently renewed my water contract.
I recently renewed my water contract with ClearBusiness, and I had the pleasure of speaking with Ava. She was incredibly helpful throughout the call, explaining everything clearly and making sure I was on the best tariff for my renewal.
Ava was professional, friendly, and very well-mannered, making the whole process straightforward and stress-free. We even arranged a follow-up call to discuss broadband options, which I really appreciated.
Excellent customer service from start to finish. I would highly recommend ClearBusiness, especially if you have the opportunity to deal with Ava!
28 July 2026
Unprompted review
Reply from Clear Business
Hi Louise,
We're so pleased to hear about your positive experience with us. It's wonderful to know that our team member provided clear explanations and helped you find the best tariff, making the process straightforward and stress-free. We appreciate your recommendation.
Kris,
Resolution Excellence Specialist
I was misinformed when the contract was…
I was misinformed when the contract was initiated. I explained that we are a charitable organisation but nothing was done neither was I signposted to any help.
27 July 2026
Unprompted review
Reply from Clear Business
Hi Olayinka,
We are sorry to hear about your experience. Unfortunately, we have been unable to locate your account based on the information provided in your Trustpilot review. We have requested more information from you. Alternatively, please contact us directly so that we can investigate your concerns and work towards a resolution.
📧 service@clearbusiness.co.uk
📞 0330 143 1311
💬 WhatsApp is also available via our contact channels
We look forward to hearing from you and resolving this matter as quickly as possible.
Jamie McMillan
Resolution Excellence Team
Had no problems with service and David…
Had no problems with service and David Carter was very helpful and saved us some money.
28 July 2026
Unprompted review
Reply from Clear Business
Hi,
We are so glad to hear that you had such a positive experience with our service. We appreciate you acknowledging the helpfulness you encountered from David.
Jamie McMillan,
Resolution Excellence Specialist
whoever sees my comment please stay…
whoever sees my comment please stay Away from Clear Business, I just experienced the worst and the most terrible service, charging you for absolutely no reason, just taking money of your bank without letting you know why you been charged.!
28 July 2026
Unprompted review
Reply from Clear Business
Hi Shammi,
We are sorry to hear about your experience. Unfortunately, we have been unable to locate your account based on the information provided in your TrustPilot review. We have requested more information from you. Alternatively, please contact us directly so that we can investigate your concerns and work towards a resolution.
📧 service@clearbusiness.co.uk
📞 0330 143 1311
💬 WhatsApp is also available via our contact channels
We look forward to hearing from you and resolving this matter as quickly as possible.
Jamie McMillan
Resolution Excellence Team
Reply from Clear Business
Hi Rebecca,
Thank you for your positive feedback!
Jamie McMillan,
Resolution Excellence Specialist
Helped me with my query warmly and…
Helped me with my query warmly and professionally her name Natalie
Many thanks
28 July 2026
Unprompted review
Reply from Clear Business
Hi John,
We're so happy to hear that Natalie provided you with warm and professional assistance with your query. Thank you for sharing your positive experience!
Jamie McMillan,
Resolution Excellence Specialist
simple efficient service with David…
simple efficient service with David Carter....would recommend
18 July 2026
Unprompted review
Reply from Clear Business
Hi Tony,
We're happy to hear that you found our service efficient and would recommend us. We appreciate you sharing your positive feedback!
Jamie McMillan,
Resolution Excellence Specialist
They could perhaps know there job…
They could perhaps know there job properly.
28 July 2026
Unprompted review
Reply from Clear Business
Hi Sharon,
We are sorry to hear about your experience. Unfortunately, we have been unable to locate your account based on the information provided in your TrustPilot review. We have requested more information from you. Alternatively, please contact us directly so that we can investigate your concerns and work towards a resolution.
📧 service@clearbusiness.co.uk
📞 0330 143 1311
💬 WhatsApp is also available via our contact channels
We look forward to hearing from you and resolving this matter as quickly as possible.
Jamie McMillan
Resolution Excellence Team
Henry at Tenancy change over was…
Henry at Tenancy change over was amazing! Very helpful and friendly
⭐️⭐️⭐️⭐️⭐️
27 July 2026
Unprompted review
Reply from Clear Business
Hi Hayley ,
We're so happy to hear that Henry was amazing and provided such helpful and friendly service during your tenancy changeover. We appreciate you sharing your positive experience with us!
Jamie McMillan,
Resolution Excellence Specialist
Cristian O'Neil was very helpful with…
Cristian O'Neil was very helpful with both my water and mobile contacts,
Everything was explained clearly and informed.
27 July 2026
Unprompted review
Reply from Clear Business
Surannah,
We're delighted to hear that you received helpful assistance with both your water and mobile services from Cristian. It's great to know everything was clearly explained and informed. We appreciate your positive feedback!
Ian,
Resolution Excellence Specialist
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