Clear Business Reviews 

Fantastic customer care by Nicolas robots

Olivia called me to re do our water contract was straight forward and easy to deal with would recommend.

Just a note to say a huge thank you to Nathan Arden for his continued support in helping to resolve really quite complicated matters on a particular property.
Simply put, he has turned a complaint & potential 1-star review into a 5-star review, purely due to his excellent service turning around quite poor service from the reconnections team and other matters etc.

After 4 calls and almost 5 hours of time on my mobile phone, i finally got through to George. This man was extremely knowledgable, patient, and showed, in his enthusiasm, a real desire to be helpful and make sure that the job was done to my satisfaction. George went "above and beyond" and is a real asset to his employer. As an employer myself, i would have him at the top of my list !. Thank you and well done George

Dreadful communication skills transfered from department to another department each one of them more clueless than the last
Possibly the worst company l have ever dealt with in terms of solving a situation.
Promise a lot and offer absolutely nothing back .
Avoid this company at all costs
Regards

Chole Taylor is the best forget about the rest. The best sales consultant I have ever spoken to she is amazing. Clear business are lucky to have her. Its an amazing company very professional and very well trained staff.

Chole is best of the best. Well done chole.

Thankyou fir an amazing service.

Never an easy job trying to find the right deal but Joey made the experience easy. Prompt, informative and friendly service.

Steer Clear!
I was with Clear Business for phone & broadband which was ok until I had to change my trading address.
Oh my, what an issue - which I am still, after 2 months, trying to sort out.
You can only contact them via a phone number, their live chat or Whatsapp.
When you get through, they are always 'Dealing with extremely high numbers of calls' (The call I am currently on had a 25 minute hold to speak to someone, I'm now into hour 2 of waiting to speak to someone who can actually comprehend what is going so wrong)
I followed their procedures, went online and clicked 'Moving premises'. Filled all the forms in. I was happy to move their service to my new address - no, can't 'Move' it, need a new contract. OK, let's do that but let's change the service then. 'Fine' they said (On the phone when their retentions 'manager' called me following filling out the moving form.
So, new contract sent through - wrong dates.
Second new contract sent through - wrong services
Third new contract sent through - all good. Signed.
Had to have a live verification call to prove my ID because I am a 'New' customer (Hmmm....)
All ok, Openreach arrived on the day as promised to change the broadband over. All good.
Received my first bill, this is where the issues started....
I was billed for BOTH premises, full services.
I called. I waited. I was cut off before even getting through.
I called, I waited, I got through & explained. No comprehension. I was put on hold for 1 hour 20 minutes! (While at work)
I got through to someone else who couldn't comprehend - put back on hold.
Got through to a 'Manager' who seemed to be able to understand the issue but hept telling me I had to pay the bill while they sorted out the issue and then the overpayment (Nearly £500) would be credited to my account against future bills. Errrr, no!
So, I told them I would be cancelling my DD.
They then offered to 'Put my account in dispute' so no collections would be made and I wouldn't have my credit score affected (Gee, thanks!)
I eventually got a partially correct bill that still had an element of the old premises charges on (Only £60 this time but still....) So I had to go through the whole rigmarole again. I won't repeat it here - see above re getting in touch with them!
They agreed that bill was incorrect and told me how much they would take by DD which I agreed with. Payment was taken the next day. I thought all was good......
Until this month.
Not only did my bill have an 'Underpayment' of £60 from the last bill added, it also had a LARGE sum for 'Termination Fees'. (Sorry, I thought I'd moved not terminated??)
The bill also still had my old address on it as the supply and billing address. Really??
So, I am typing this while being on hold for a 'Manager' - it's been nearly an hour now. This is my day off.
Update: Manager finally came to the call - I outlined the 3 issues. Termination Fee, Underpayment & Address.
She advised me that my complaint had been closed because it was all sorted - clearly not. I requested it be reopened, escalated & dealt with as a priority.
She confirmed the termination fee was incorrect, saw that the address was wrong but wanted to debate the underpayment from last month because surely, that had been resolved last time? No, it clearly hadn't.
She has now put mu account 'In Dispute' again. I have cancelled my DD because the amount this time is obscene and she said that 'She can stop my credit score being affected' by doing this - like it was a huge favour to me!
Needless to say, I won't be renewing my contract with Clear Business and wish I hadn't this time round. They are very good at making promises at sign up time but actually following through on those promises seems impossible.
Thanks for reading - I'm off to send my email to the ombudsman - which I have written wholly during times I have been on hold to Clear Business.

Had no service for 3 months due to them not sending me a router when they went digital when I eventually got my router it wouldn’t power up was told by Musa on technical support to go and buy another power cable before they would help me further

Called and spoke with Elijah Moss this morning as needed to review my utilites' contracts for the business and he was excellent.

I had to break our call as something came up but we agreed he would call back later in the day at a certain time and he kept his word, which i hugely appreciated.

Great communication and very efficient in helping me secure better deals with my utilities for the business.

It is so refreshing getting passed through to someone who can understand you and assist straight away instead of being passed from pillar to post or talking with someone who cannot converse properly due to language barriers. Took hardly anytime to sort.

Would highly recommend, thank you Elijah!

I was dealt with by Oliovia Kelly.
I was listened to sympathetically. Vry attentive and for a call that was a bit "unusual" she actually did what she said she would!

David Carter was very helpful and informative which made the process easy from a customer perspective.

im hard of hearing so aleks was very clear on the phone
and had patience.
helped me with all the details .
good job

'lisa bate' what can i say, i wasn't looking forward to making a call to Clear Business due to past experiences of staff not having a clue and getting fobbed off with false promises,,,, Lisa sorted this out for me in 10 mins so experienced job Done!!! Even agreed to extend my contract she was that good lol PAY RISE REQUIRED

I spoke to Shaun Holden to get everything set up for our new business and the process was super easy and Shaun is very easy to chat with, extremely professional and answered any questions that I had promptly!

Ref 30340592 Thanks Kofi for ringing me back as agreed today. You are a polite and respectful young man and Clear Business are lucky to have you
Good luck in the future
I’d like to edit my review.
I’m now being billed for water I haven’t used
My meter reading has been ignored on the invoice and estimated instead.
I set up a direct debit with Kofi but instead I have the debt collection emailing me for payment.
Sorry Clear business not good enough

I was very impressed with how Antonio Elnarshy handled our water contract. He was clear and professional while getting us excellent rates

Very helpful a very nice to speak to thank you for your help thank you Erin Egan

Despite vacating my business premises in May, I have continued to receive bills for water, there have been numerous exhausting calls trying to resolve this and still no conclusion. I spoke to Jamil today, hopefully he can resolve it, although i wont hold my breath, its been ongoing for 6 long months 🙄

Amazing customer service from Charlotte Liddle.She helped set meup with a great package for internet and mobile.Thanks Charlotte😀
I have used your services for 15+ years now and have been more thanhappy with everything