I have been using Cleaning Products for quite sometime to supply us with various items. I have always been impressed with the speed that they action orders and the packaging is excellent in protecting... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really quick delivery especially as this was an urgent matter! Loved the added cloth as well as a lovely pack of small haribo which definitely made me smile. Might have to be our main chemical provide... See more
Company replied
Great company, quick delivery , product as described… Packaged really well . Very secure … Thank you for the amazing cloth! Nice touch ! Brilliant customer service , will definitely order again... See more
This company service was excellent from start to finish. My package was well packed and arrived on time. Which was great as my cleaners love these long lasting clothes. I definitely recommend this com... See more
Company replied
Company details
- Cleaning Products Supplier
- Chemical Wholesaler
- Industrial Chemicals Wholesaler
- Janitorial Equipment Supplier
- Wholesaler
Written by the company
Cleaning Products Ltd is a janitorial supplies company serving the United Kingdom with strong focus on customer service and satisfaction. Providing toilet tissue and hand towels to cleaning machinery and chemicals. Always emphasising value for money and never compromising on quality.
Contact info
87, Willows Court, TS17 9PP, Stockton-on-Tees, United Kingdom
- 0800 121 4898
- sales@cleaningproductstore.com
- cleaningproductstore.com
4.8
Excellent
179 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My new cleaning company to buy from.
Great service, great company, website easy to navigate. Prices are really great value for money. This is my new site to purchase cleaning products from. Super fast delivery, what makes it better is that they are local to me. Well done.
4 March 2025
Unprompted review
Reply from Cleaning Product Store
Thank you for your kind review David. It's great to know we're proving you with a convenient and user-friendly experience.
Peter Chapman
Director
Hassle free online service
Hassle free online purchase. Excellent delivery.
5 March 2025
Unprompted review
Reply from Cleaning Product Store
Thanks for your review Chris. Let us know if you need anything more, we're happy to help.
Peter Chapman
Director
Reply from Cleaning Product Store
Many thanks for your review William.
Peter Chapman
Director
The products are good
The products are good, the price great and reliable delivery. The customer service is excellent, any problem is quickly solved.
18 February 2025
Unprompted review
Reply from Cleaning Product Store
Your kind review is much appreciated and we're glad to be of service. We hope to see you again soon.
Peter Chapman
Director
Great service and a good product.
18 January 2025
Reply from Cleaning Product Store
Thank you for your positive feedback. You know where we are next time you need to restock.
Peter Chapman
Director
Was let down by another supplier and…
Was let down by another supplier and cleaning products were able to source a replacement with next day delivery. Excellent service.
13 February 2025
Unprompted review
Reply from Cleaning Product Store
Hi Sarah,
Many thanks for your review. Hope to see you again soon.
Peter Chapman
Director
First time purchase and not disappointed
The purchase was straightforward and I knew what I was looking for and found it easily. The experience was also fun looking through other possible purchases. The products where delivered within a few days, and well boxed and packaged. The products them selfs live up to their reputation with excellent results. I am very happy with my purchase.
13 January 2025
Reply from Cleaning Product Store
Thanks for your kind review. We're glad that the ordering experience was a positive one and we look forward to seeing you again soon.
Peter Chapman
Director
Reply from Cleaning Product Store
Many thanks for your review Brenden. See you again soon!
Peter
Director
Real customer service and polite and…
Real customer service and polite and friendly
I would recommend to everyone and after 37 in business this company is the best company I have dealt with
Great job
13 January 2025
Reply from Cleaning Product Store
Thank you for your kind words Manny. I will pass this on to the team. Reviews like this really help the company and the individuals who work within it. Much appreciated and I look forward to our future business together.
Peter Chapman
Director
Cleaning solution
The cleaning solution arrived within a couple of days,. It was a last minute order, but as promised it arrived in plenty of time.
A great product that works well.
Would definitely recommend.
2 January 2025
Reply from Cleaning Product Store
Hi Philip,
Many thanks for your kind review. I will pass your comments on to the team.
We look forward to hearing from you soon.
Peter Chapman
Director
Great service frm the lady on the end…
Great service frm the lady on the end of the line was very patient and helpfull
16 December 2024
Reply from Cleaning Product Store
Many thanks for your kind review
Reply from Cleaning Product Store
Hi Sandrine,
Many thanks for your kind words. See you again soon.
Peter Chapman
Director
Will never buy from this company again
I have always bought from this company as of being responsible in price and quick to deliver. But the last time was just a joke and their customers is zero. Yes I know it wasn't entirely their fault but you are still responsible for how it gets delivered. The delivery company has always been okay until now. Somehow got some new staff who can't be bothered to do their job. The delivery driver damaged one of my boxes. He openly emitted to this and just shrug is shoulders and off he went. Leaving me to deal with this company I have been using for years. Not knowing how hard it would be to get any response back and my money back. It the end they're finally said that the delivery company never told us they'd damage the box so thought I was lying. Hello why would I lie? And they're only paid me £16.18 instead of £18.18 the VAT I paid for these two cleaning products. As they're only paid me this and not the full price I paid and their customers service is shocking, I will not be returning back to this company again and will tell other cleaning businesses the same to not buy from this company.
26 October 2024
Unprompted review
Reply from Cleaning Product Store
EDIT: After searching our systems we believe this review has been left for our company in error as there is no record of this order or any other orders matching the £18.18 total quoted in this review.
If you are able to send an email with a reference number as requested in the inital response below we will carry out further investigations. However as it stands, it seems as though this review was not intended for our company.
Hi Net,
Please can you send your order reference number or postcode to sales@cleaningproductstore.com
I will look into this for you and rectify the issue.
Peter Chapman
Director
Slow customer service
Slow customer service
Emailed repeatedly for some parts but no response
Update:
Cleaning Products replied after my trust pilot review apologising for the delay and understanding my frustration. Still no further forward in getting the parts. I need longer tubing for the suction and spray hoses, I thought this would be a simple fix, but this is proving very difficult.
29 September 2024
Reply from Cleaning Product Store
Hi Donna,
Thank you for your review and I understand your frustration.
The last communication we had with you was to say that we were waiting for some advice from our supplier on a bespoke part for your machine. Our rep was on holiday for a week so we had nothing back from him for a while.
The part you've requested is not an 'off the shelf' ready-made part and as a result may take some time to find a suitable solution for your requirements.
Update: Thank you for updating your review. We are finding a solution to your requirement of longer hoses and as mentioned a bespoke part is needed which our supplier is working on. My apologies that the issue has not been rectified as quickly as we would like.
Thanks again,
Peter
Director
Cleaning Products Ltd
Great product arrived on time
18 September 2024
Reply from Cleaning Product Store
Thanks for your review. We're glad to have been of service. See you again soon.
Peter
Director
Cleaning Products Ltd
I cannot praise George highly enough…
I cannot praise George highly enough for the fabulous service and above and beyond help in getting our order processed. Thanks for turning this short lead time order around for us!
1 October 2024
Unprompted review
Reply from Cleaning Product Store
Your kind review will be passed on to George. Many thanks and hope to see you again soon.
Peter Chapman
Director
Great communication from supplier and…
Great communication from supplier and fair prices.
30 August 2024
Reply from Cleaning Product Store
Thanks for your kind review. See you again soon.
Peter
Director
Reply from Cleaning Product Store
Thank you for your kind review. We're grateful for your business and we'll see you again soon.
Peter
Director
Cleaning Products Ltd
Reply from Cleaning Product Store
Many thanks Andrew. Great to read this review.
Peter
Director
These are a great team
These are a great team. I ordered the product and they made an extra special effort to get it to me. Customer service at its best.
16 August 2024
Unprompted review
Reply from Cleaning Product Store
Hi Phil,
Thanks for your kind words, much appreciated. Hope to you again soon.
Peter
Director
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