CLAXY Reviews 

115
•
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

We had a glass shade of our brand new pendent lamp broken by contractors during a renovation. We didn’t want to buy the entire lamp so contacted Claxy directly. We sent our Amazon order number and th... See more

Company replied

Rated 4 out of 5 stars

The light fixture I ordered online came on time. It was as advertised and in working condition.

Rated 5 out of 5 stars

Package arrived on time and item was very well packaged. Np breakage. It hasn't been installed as of yet. It is as beautiful as the pictures represented. Looking forward to getting it installed. The p... See more

Company replied

Rated 5 out of 5 stars

I like the fact that you answered me when I asked a few questions, but I wish I could’ve gotten a hold of you by phone that would’ve made it even more memorable for me. Now I would like to buy two of... See more

Company replied

Company details

  1. Lighting Store

Written by the company

Claxy is not only a lighting manufacturer committed to design, research, development and manufacturing of energy efficient lighting but also an online retailer with an e-commerce site dealing in sales of light fixtures. We manufacture premium quality energy efficient light fixtures with the best light source, electrical parts, materials and craftsmanship.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

115 reviews

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4.4

All reviews

(115)

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Rated 5 out of 5 stars

Excellent Customer Service and Products

We had a glass shade of our brand new pendent lamp broken by contractors during a renovation. We didn’t want to buy the entire lamp so contacted Claxy directly. We sent our Amazon order number and the found us the replacement shade. Their response was within 24 hours and it was a great relief to my wife and I to solve the problem in our rental unit before the main summer season begins. We love their pendent lamps.

6 May 2023
Unprompted review
CLAXY logo

Reply from CLAXY

Hello William! Thank you so much for taking the time to leave us a 5-star review – it's much appreciated!

Rated 5 out of 5 stars

Sconce Lights

I like the fact that you answered me when I asked a few questions, but I wish I could’ve gotten a hold of you by phone that would’ve made it even more memorable for me. Now I would like to buy two of the shades that went with those sconces lights, they are very nice, but this one shade is a little bit broken in so I just want to buy two extra sheets to have for now that’s it

13 April 2023
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Reply from CLAXY

Hello Georgia. Thank you so much for sharing your feedback with us. It truly means a lot to us! We just emailed you so as to help you resolve the issue of the lampshade.

Rated 1 out of 5 stars

FRAUD

I ordered a light that was marked for exterior use. After speaking to my electrician he informed me that in order to be used in a covered porch and properly handle humidity and other non climate controlled indirect issues, it needed a UL Damp rating. While inquiring customer service assured me that it was suitable, but after pressing more, they informed me it was dry rated only - but somehow still suitable for exterior use - completely against the guides of UL and my electrician.

I tried to return the item but was informed shipping of $120 would be my responsibility.

So to recap - they fraudulently marketed an item which I purchased - when confronted with the facts and safety issues of installing a light that was not properly rated for the use in which it was intended, their response was to pay $120 to return their item.

10 April 2023
Unprompted review
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Reply from CLAXY

Hello, Benjamin. Thank you so much for taking the time to leave us your review. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. We want you to know that we value customer feedback so that we can try our best to provide our customers with better service. Hopefully, we still have a chance to serve you again.

Rated 5 out of 5 stars

Lights ON

I never ordered on line one day and had my purchase delivered in two days. Bravo. BTW, my ceiling light was installed the next day, in a few minutes, and now that my lights are back on ... I can see what I'm working on. Thank You. Stephen

9 April 2023
CLAXY logo

Reply from CLAXY

Hello Stephen. Thank you so much for taking the time to leave us a 5-star review. We are thrilled that our products suit your needs.

Rated 5 out of 5 stars

Great product and honest company!

Our lights were so beautiful and the customer service was just as great. We accidentally ordered 3 times more than we needed and didn’t realize it so the company reached out and asked us about our duplicate orders to clear up the confusion. They refunded our money quickly and I was so appreciative of them for catching it! The lights were shipped in a timely matter and were easy to install.

1 February 2023
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Reply from CLAXY

Hello Dylan and Jenelle. We are beyond thankful for your 5-star review. Thank you for sharing your rating with us.

Rated 5 out of 5 stars

Big decision both aesthetic and…

Big decision both aesthetic and functional. I am very happy with my decision to purchase for the following reasons: Beautiful product, affordable, easy profession install, fast delivery, no defects found.
Previous fixture was super dated. This fixture provides great lighting for my home-work space. Nice Job!

22 January 2023
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Reply from CLAXY

Hello DM! Thank you so much for sharing your feedback with us. It truly means a lot to us!

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Perfect fixture for my foyer! The lighting has transformed the entrance to my house.

2 February 2023
CLAXY logo

Reply from CLAXY

Hello Michelle! Thank you so much for sharing your feedback with us. It truly means a lot to us!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Great price. Will be using again in future

2 February 2023
CLAXY logo

Reply from CLAXY

Hello Kelly! We are beyond thankful for your 5-star review. Thank you for sharing your rating with us.

Rated 5 out of 5 stars

Website had good photos displaying the…

Website had good photos displaying the item I was interested in.
Payment was easy.
An email with confirmation & delivery arrived promptly.

27 January 2023
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Reply from CLAXY

Hello Karen. Thank you so much for taking the time to leave us a 5-star review – it's much appreciated!

Rated 5 out of 5 stars

Good Customer Service

I like the quick response to my email and also the clear directions to return my products made it an easier process.

16 January 2023
CLAXY logo

Reply from CLAXY

Hello Jarred. We are grateful that you took the time to leave us a 5-star review. Thank you so much!

Rated 3 out of 5 stars

Too big

Too big. Didn’t look that way in the display picture. Need to return

17 January 2023
CLAXY logo

Reply from CLAXY

Hello Shawn. Thanks for your review. We are sorry that our products failed to meet your needs. We just sent you an email which tells you how to return the light fixtures. Please check out the email for more details. Thanks.

Rated 5 out of 5 stars

5 Stars!

Website was user friendly, price was good, shipped super fast and was perfectly packaged. 5 star experience!

8 January 2023
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Reply from CLAXY

Hello Jenleda! Thank you so much for taking the time to leave us a 5-star review – it's much appreciated!

Rated 4 out of 5 stars

Good, honest service

The light that we ordered is exactly what I was looking for and came to us well wrapped and in a timely manner.

7 January 2023
CLAXY logo

Reply from CLAXY

Hello Kaydi. We are grateful that you took the time to leave us a review. Thank you so much!

Rated 5 out of 5 stars

Easy to navigate and quick delivery

The website was easy to navigate. The product I ordered was as pictured and delivered on time.

There was a question about the color of the item. It appears to be bronze but is listed as black in the description. I submitted a question but never received a response. I was hoping for the black one but got the bronze. I will keep it anyway but that should be clarified on the website or at least answered.

5 January 2023
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Reply from CLAXY

Hello, Anne. Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! Thanks for your question. We have answered your question on the website. We sincerely apologize for the delayed reply.

We are sorry to let you know that this pendant light does not come in a black finish. The light fixture comes in three finishes, including bronze, brushed nickel, and brass. If you prefer a dark finish, bronze is a great choice for you. We have reedited our description, clarifying that the finish is bronze. Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Great communication

Great communication, quick shipping. Nice product.

27 December 2022
CLAXY logo

Reply from CLAXY

Hello Sandra. Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated!

Rated 5 out of 5 stars

Excellent product

The product was much better than I thought it would be. It was everuyrthing they said it would be. Howebver we need to return it because the size of the light in our great room kitchen was too small even though it was 7 inches. The cracked glass was heavy and the copper was beautiful. I wished they made it in 11 inches or larger. I really thought the 7 inches would work. I will buy from them again because of their quality, quick shipment and the excellent protection of the light for shipping.

20 December 2022
CLAXY logo

Reply from CLAXY

Hello Diane. We are grateful that you took the time out to leave us a 5-star review. Thank you so much! We just responded to your email on how to proceed with the return. Would you please check out your emails for more details? Thanks.

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