cityskinclinic.com Reviews 

69
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I have been under Dr Amel’s care for a number of years. From my first consultation through to my ongoing treatment plan I have found Dr Amel professional, extremely knowledgeable and importantly flex... See more

Rated 5 out of 5 stars

Great experience so far, have placed about 4 orders over the last 10 months and have always had great service. Amel is super helpful and quick to respond to queries. The skin suitability process seems... See more

Rated 5 out of 5 stars

been a customer for over 2 years! I wish I'd started using tret when I was in my late twenties. Dr Amel is exemplary and very thorough in her assessments of how my skin is reacting to tret. have recom... See more

Rated 5 out of 5 stars

I've had a wonderful experience with Amel, who is thoughtful and quick to respond to messages. From initial consultation to my ongoing skin treatment, the process has been smooth. Fast shipping as we... See more

Company details

  1. Skin Care Clinic

Written by the company

City Skin Clinic is an online skin clinic offering genuinely custom prescription-strength skincare and hair loss treatments all from the comfort of your home. Our doctors treat a variety of conditions including acne, hyperpigmentation melasma, skin ageing and hair loss for men and women. The journey to great skin (and hair) starts here!


Contact info

4.8

Excellent

TrustScore 5 out of 5

69 reviews

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4.8

All reviews

(69)

15 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional staff

I've had masseter botox with Dr. Reena for over a year, and she has always provided great results. She is patient and professional, always happy to explain things more thoroughly if needed. I feel in safe hands.

3 January 2023
Unprompted review
Rated 5 out of 5 stars

Lip filler.

I went for lip filler, specifically Juvederm. This is the second time I have had this done at City Skin Clinic. The staff are very professional and friendly, and are very clear about the procedure and what final result is likely to be achieved before you commit. The result, for me, is a massive improvement and looks very natural. The previous treatment lasted around a year before needing to be touched up. Definitely recommended.

29 November 2022
Unprompted review
Rated 5 out of 5 stars

I was very well advised

I was very well advised, the execution of the work was excellent.

22 November 2022
Unprompted review
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Reply from cityskinclinic.com

Thank you very much for taking the time to review your experience Nathaly. We really appreciate it and look forward to seeing you again!

Rated 5 out of 5 stars

Great experience with virtual consultation

I had a virtual consultation with Dr Ibrahim about prescription tretinoin. It was extremely informative and all my questions were answered thoroughly. I highly recommend this service offered by CitySkin clinic, and I'm very pleased with the results I've noticed in my skin so far!

10 August 2022
Unprompted review
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Reply from cityskinclinic.com

Thank you so much for the wonderful review. We're so happy that you're pleased with our Virtual Clinic and look forward to continuing this journey with you!

Rated 5 out of 5 stars

I had a great experience at City Skin…

I had a great experience at City Skin Clinic and would highly recommend it to anyone cautiously approaching the idea of a “tweakment”.
I nervously booked in for a consultation with possible treatment. On arrival I was instantly made to feel relaxed and at ease.
Dr Reena Jasani patiently listened to my concerns and took the time to talk through my choices and the possible results.
I ended up having Botox and decided that filler wasn’t quite right for me at that time.
I’m really happy with my results and especially loved the option that I could start cautiously and have a top up at the follow up appointment if needed.
The care was excellent and I’m very glad that I went to City Skin Clinic.

26 August 2022
Unprompted review
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Reply from cityskinclinic.com

Thank you so much for this amazing review. We really appreciate the feedback and are so pleased that you had a great experience. It means the world to us!

Rated 5 out of 5 stars

Tear trough filler

I had a tear trough filler appointment with Reena at CSC and I couldn’t fault the experience. We had a consultation where we discussed my concerns and possible treatments. She also thoroughly explained the potential risks / any possible after affects. The treatment itself went smoothly and I felt as though I could put my trust fully into Reena for the filler to look as natural as possible, whilst also enhancing my facial definition. Will definitely go back for treatments un the future.

16 August 2022
Unprompted review
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Reply from cityskinclinic.com

We're so pleased that you had such a good experience with us. Thank you so taking the time to write this lovely review. We really appreciate it and you!

Rated 5 out of 5 stars

Dr Amel

Dr Amel, was honest and professional with her advice on my skin routine. Dr Amel has gave me confidence and belief that I can get rid of my acne/blemish skin.

I would highly recommend Dr Amel in any consultation.

30 August 2022
Unprompted review
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Reply from cityskinclinic.com

Thank you so much for sharing your experience of our virtual clinic and writing this beautiful review. We look forward to continuing to walk through this skincare journey with you.

Rated 5 out of 5 stars

Excellent service and results

I have visited City Skin Clinic several times during the last year for Masseter botox and botox under my eyes. I am very pleased with the experience in the clinic as well as the results. Also, City Skin Clinic always books in a follow-up appt to ensure the results are satisfactory and to offer a free top-up if required. Lastly, I feel I always get genuine advice on whether treatment is needed or not rather than being blindly sold a service. Can really more than recommend!

30 August 2022
Unprompted review
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Reply from cityskinclinic.com

Thank you so much! We really appreciate your kind feedback and wonderful review.

Rated 5 out of 5 stars

I had a lovely experience at city skin

I had a lovely experience at city skin. Everyone were so lovely. The treatment was amazing! I was really concerned about the final result as I wanted something really subtle but refreshed. And i got exactly what I wanted! The doctor was super clear and made me feel very comfortable. I love it! Super recommend

17 March 2022
Unprompted review
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Reply from cityskinclinic.com

Thank you so much for sharing your experiences with us and leaving this wonderful review. It means the world to us. We look forward to seeing you again!

Rated 5 out of 5 stars

Really happy with the results

Really happy with the results, very friendly!

12 March 2022
Unprompted review
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Reply from cityskinclinic.com

That's awesome and we're super happy you're happy! Thank you for leaving us this review :)

Rated 5 out of 5 stars

First time but not the last time!

It was my first time receiving Botox and I had a really great experience at City Skin. I felt like I was well advised (even being discouraged from Botox in certain areas as I didn’t need it) and absolutely LOVE the results. I will 100% be back and am so happy I chose to go here for my first time.

9 February 2022
Unprompted review
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Reply from cityskinclinic.com

Thank you so much for this wonderful review! It was such a pleasure having you at CSC and we look forward to your next visit!

Rated 5 out of 5 stars

I had a very helpful initial…

I had a very helpful initial consultation where all options for my treatment were suggested to me - including those that I could have elsewhere. There was never any pressure and at each stage, everything was explained to me and I felt confident I was in safe hands. I would highly recommend.

7 November 2021
Unprompted review
Rated 5 out of 5 stars

Very good

I had a very good experience, everyone was really kind and friendly, I was quite nervous going in but they really made me feel comfortable and welcome. I’m really happy with the results, they are very professional and skilled, so overall a really great place :)

3 September 2020
Unprompted review
Rated 5 out of 5 stars

I am new to aesthetic treatments and…

I am new to aesthetic treatments and had put off getting something done for a long time out of fear. I chose City Skin Clinic because they seemed to be focused on natural looking results and they had been highly recommended by a friend. I also like that they seemed to cater to a diverse clientele and as a black woman this was important for me. It was really easy to book online. The clinic was easy to find and the clinic manager was lovely and helped put me at ease whilst I was waiting. They have very strict COVID protocols which was reassuring. The doctor was excellent and helped me choose the best treatments for me. Most importantly the results are amazing! I can’t recommend them enough and will definitely be back!

1 September 2020
Unprompted review
Rated 1 out of 5 stars

Won't be returning

Really did like this clinic but won't return now. Call to change my appointment because I have a stomach bug, Wouldn't budge, super cold and said you'll have to re-book and lose your deposit. The issue isn't the deposit but how they dealt with me. Sad because the actual treatment person was lovely, as I recall.

28 August 2020
Unprompted review
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Reply from cityskinclinic.com

I'm sorry to hear that you are not happy. We take our client satisfaction very seriously and go above and beyond to cater to their needs. We have incredibly generous rescheduling rules and allow anyone to easily rearrange their appointment either by phone, email or using the link in their confirmation email as long as we receive at least 24 hours' notice. No reason needs to be given and you can reschedule as many times as you like. This policy is the most generous in our industry. Unfortunately, we can not accommodate last minute rescheduling and as such we make it clear to anyone booking that the £30 appointment fee is forfeited if you fail to attend your appointment or wish to reschedule with less than the requested 24 hours' notice.

Rated 5 out of 5 stars

Great Service, friendly staff

I have an uneven/asymmetrical chin which I had corrected at City Clinic using dermal fillers. The result I got was great and I am happy I made the decision to have the procedure done. I will definitely be returning for a top up when it's time.

12 August 2020
Unprompted review
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Reply from cityskinclinic.com

Thank you very much for this wonderful review. It was a pleasure having you at our clinic and we're delighted you're happy with the results. We look forward to seeing you at your next visit.

Rated 5 out of 5 stars

Lip filler

I went for lip filler 2 weeks ago. From my own opinion I felt as if they had gone done. I messaged the clinic my concerns and they immediately asked if I could come in, so the Dr could have a look. I went in and they was so polite and kind. I hate complaining or making a fuss but they explained that it is completely fine. The Dr explained that this can sometimes happens at the beginning and requires a top up soon after the first visit. He then compared them from the first visit ( from pictures ) and there was only a slight change. However, he was able was more than happy to give me a quick free top up and create more of a shape for me!
I was so pleased with the results, not only did they deal with my concern straight away, they always made sure I didn't walk away with the same concerns! They was so professional and welcoming. I am so pleased and I will definately be back!
Thankyou

11 August 2020
Unprompted review
Rated 5 out of 5 stars

I absolutely love city skin doctor and…

I absolutely love city skin doctor and the staff. They are so lovely and friendly, especially Doctor Sharma. I have had two treatments with her and my skin has noticeably improved. It is by far the best clinic I have visited for my pigmentation.

5 October 2019
Unprompted review
Rated 1 out of 5 stars

Awful customer service and very bad…

Awful customer service and very bad management.
I didn't get to try their medical services and I am happy for this.
I rung them once 3-4 days ago to get some information about the tear trough fillers and I spoke to a lady in the reception who offered me the option to book a 10 min virtual consultation for free on their website, as I live abroad and I wouldn't be able to attend a separate consultation before any tear trough procedure in London. I booked a free virtual consultation for Friday at 13.20 by filling out the online form. Nobody got in contact with me! haha. 10 min after our scheduled consultation I rung them to ask what went on and the reason they totally ignored me. A rude lady on the phone who refused to give me her name told me that they were very busy and I should write an email to them because she can't put me through to the responsible person or the Manager of this place in order to complain. I tried to explain to her that I had made an online appointment following the suggestion of sb else in the reception (who didn't give her name either) but she didn't want to listen more, neither she wanted to get my phone number in order to call me later. I am unhappy that I had been waiting for this consultation appointment for 3 days in vain and I had to book my own professional appointments for another day (I have a law office). They are unprofessional time wasters. I am happy I won't choose them for the tear trough injectables as I wouldn't like to think how I would be treated if sth went wrong with the procedure and if anybody would get the responsibility for their own mistakes.Not recommended at all!

30 August 2019
Unprompted review
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Reply from cityskinclinic.com

Dear Stav, unfortunately, you failed to log in for your free virtual mini consultation on Zoom using the link that was provided on the confirmation email for your appointment. The email also clearly provides information regarding what to do if you wish to contact us or rearrange your virtual appointment. Our doctor waited for you in the virtual meeting room till the end of the appointment and would have been happy to provide the consultation had you logged in using the link that was provided to you. We pride ourselves on our excellent service and aftercare. One of the reasons we provide the free virtual consultations is to give potential patients as much opportunity as possible to gain information about our treatments so that they can make informed decisions. All of our clients are busy professional people and we are very careful not to waste their time and is one of the many reasons we have such a loyal following in the City of London.

Rated 5 out of 5 stars

Exceeded my expectations!

My experience with City Skin Clinic definitely exceeded my expectations! The consultation was thorough and Dr Amel Ibrahim really took her time to explain everything in detail and was incredibly patient. The clinic being right in the city I expected to be rushed and for the experience to be quite anonymous but the opposite was the case! Really personal service, follow up care and great results! Would definitely recommend and will be coming back for sure!

5 March 2019
Unprompted review

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