Citron Hygiene UK Reviews 

Always polite and quick.

Great service Brian is always polite and helpful when coming into the salon.

In 30 years of business this is one of the most unethical and unprofessional companies I have ever dealt with.

They are so desperate for business they will use any dirty tactics to find people to sign their documents then claim acceptance.

Avoid at all costs, PHS are far more efficient and professional.

Brian was polite, signed in and out when asked and was fast when doing what he had to do.

Brian always come into my shop, he’s always pleasant and friendly. Never had an issue always a good service.

Brain Mathison, always polite, excellent service!

I had an incredibly unpleasant experience dealing with this company from start to finish; they seem to be nothing more than scam artists. I unwittingly signed up for services with a terrible company, and when attempting to address the issues, I was shuffled from one 'account manager' to another, with none willing to accept responsibility for a myriad of errors and deceitful agreements. I found random sums of money being withdrawn from my account at their discretion, and even after putting a stop to it, they persistently inundate me with inaccurately assembled invoices for services that were never rendered. Despite my efforts to resolve the problem, I am met with a complete lack of response and accountability. My advice: steer clear of this company!

Citron has not serviced my bin for 2 YEARS but continuously send me invoiced demanding payment for a service they do not provide!! Linda Powell does not answer her emails but will happily send out completely random invoices.

Considering reporting them to the HMRC, because if they aren't capable of completing basic tasks then I can't imagine that they're doing things legally and need to be investigated

Been charged for a SDU that I've never had and doesn't exist since beginning of year. We have 2, all paid for in full, in advance, but charging for a 3rd which even collection lady confirms does not exist. Getting constant chasing for the money, and now on 3rd level with threat of court action. REALLY ???? I have a log of half a dozen emails, and several phone calls to sort this with both Accounts payable AND Account manager, and STILL chasing me for something that doesn't exist. Go ahead, start court proceedings, I can't wait. Obviously won't be renewing other 2 contracts when they end in Feb. Complete incompetence. The lady whom collects the bins however monthly is excellent, cannot fault. Pity about the rest.

Ignores all emails, increases annual fee by well over 100% and sends emails asking for payment even though we requested the contract be cancelled. Being completely ignored by the company yet being asked for money constantly!

And still i am wating for someone to deal with this for me! nearly a year and no-one can be bothered to reply to my emails, calls or correct their errors! After ringing today AGAIN, I was told that the person on the phone didn't know his bosses email address or phone number and I could only go through to the helpline!

They took me on over 12 months on the promise how fast the company growing etc and pursuading me to leave a global company who will never do anything except grow,took me on then 1 day called into the office where they let me go on the spot no warning nothing,the manager didn't even have the decent to even speak to me,no goodbyes no explanation,nothing,she even got a service leader to deliver the news instead of doing it herself absolutely disgusting,she's got another woman working along side her who cudnt b any further up her backside,they treat ya like dirt,20 people they've let go now Coz the company is struggling to stay on its feet aboslute joke.aall office staff great except nic,kings Norton office absolute sham

Awful customer service from this company.

Unfortunately due to the constant none service's that our sites were receiving and never seeing the same service engineer twice we made the decision to cancel all of our contracts with Citron

Hoping this would be sorted quickly and smoothly it's been nothing but. The Customer Care Manager hasn't resolved any issues we've had and no one comes back to you.

Don't go anywhere near, once your in a contract with them, they make it difficult to get out of and don't carry out their side of the contract!!!

we have just had our nappy bins emptied, and i requested a complete sanitary bin empty as well the previous day. Although it hadn't gone through, the technician STU was absolutely amazing, nothing was to much trouble for him and his boss. Fantastic service from citron especially STU Thanks all involved

I have been trying to get out of our contract for 10 months, the account manager never replies to email or calls
I just want everything taking away and the contract cancelled as you are not providing the level of service you should be. I would like a complaints email address please. Thanks

I have been trying to cancel my account since November last year with very few responses to emails. Finally a bit of communication this week (now June) and I am told that I am tied in until August and need to give 3 months notice. Given I have never signed a contract I am not surprised that I have been waiting 2 days for them to send me a copy of this "contract". Just want them to stop sending me invoices and take the sanitary bin away given that I no longer own the business it is in. What a nightmare.

Always an excellent service from Sarah Osborne our Citron technician. She is friendly and very professional, always has a smile.

Andrew always goes above and beyond for us! Super professional, polite and gets the job done in a timely manner. Would love to have him in our area all the time.He is a asset to the business and a top guy.

Friendly fast efficient service from Andrew