My wife called Cinch to ask about an MG4 at the Derby EV centre, she booked an appointment to go and see the vehicle. A confirmation email was sent with the following words included “Your car is re... See more
Company replied
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Really happy with my experience at Cinch in Derby. George Mitchell was an absolute hero from start to finish. He explained everything well regarding our car purchase and we felt so supported throu... See more
Company replied
Bought an Astra EV w/ part ex. Delivered by Kamran who was very professional, he kept us updated on its arrival and explained the exchange process clearly. Upon arrival he explained in detail all of t... See more
Company replied
Mia sears delt with my transaction in a very professional and friendly approach, can't thank her enough (especially because I'd forget my reading glasses lol) Cheers Mia ☺️
Company replied
Company details
Written by the company
Buy a quality used car your way. We take the faff out of buying a car – browse online or test drive and buy The One in-store in Derby . You always get a 14-day money back guarantee and a 90-day warranty with cinch. Drive your car away the same day when you buy outright in-store. Alternatively, choose home delivery or collection from over 100 convenient locations. Your options don't stop there – you can buy outright or pay on finance. And you can part-exchange your old car to save on your next one. Our expert technicians perform thorough checks to make sure only the highest quality motors make the cut. Plus, all of our cars have at least six months' MOT and a recent service, so you can enjoy your car straight away when you cinch it.
Written by the company
Contact info
Raynesway, DE21 7WA, Derby, United Kingdom
- 0333 015 4101
4.3
Excellent
2K reviews
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Thank you George!
Really happy with my experience at Cinch in Derby. George Mitchell was an absolute hero from start to finish. He explained everything well regarding our car purchase and we felt so supported throughout the whole process.
Everything was done with a smile as well which is always nice.
Thanks for everything George!
18 August 2026
Unprompted review
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
I had a great first experience with…
I had a great first experience with cinch, Mia dealt with me throughout the process and was easy to get in contact when I had any questions or queries, she was very helpful from start to finish x
18 August 2026
Unprompted review
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Brilliant service brilliant customer…
Brilliant service brilliant customer service loved buying a bmw x1 from them true to their words after selling the car will give you warranty and support and will stick to it
17 August 2026
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Smooth process with Cinch
Mia sears had a lovely manner and was helpful. She talked me through some obstacles too
17 August 2026
Unprompted review
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Mia sears delt with my transaction in a…
Mia sears delt with my transaction in a very professional and friendly approach, can't thank her enough (especially because I'd forget my reading glasses lol)
Cheers Mia ☺️
17 August 2026
Unprompted review
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
When I called cinch a very nice lady…
When I called cinch a very nice lady called Mia Sears was very helpful, explained so much to me and was so polite ,
17 August 2026
Unprompted review
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Was alright in the end
Went to view the car and liked it so agreed to the sale but didn’t realise I couldn’t take it away there and then so agreed to collect at a later date, emailed the sales assistant when I got home that day and asked if I could move the collection date forward and was told no problem it’s all booked in and will be ready only when I got there to collect the date hadn’t been changed and I had wasted 2 hours and fuel luckily Ian was there and arranged to the car to be dispatched the next morning and had it delivered that afternoon to save me going back there so all was not lost the car is as described and I’m happy that they managed to sort everything out for me
12 August 2026
Reply from cinch - Derby Superstore
Thanks for leaving us a review.
Your feedback means a lot to us.
Our aim is to provide a 5-star service and we’re sorry to hear we didn’t quite hit the mark. We’ll use the information you’ve provided to continue to improve our service.
Kind regards,
cinch - Customer Experience Team
Easy communication
Easy communication, great service and love my new car. Very patient explaining all the mod cons on a new EV. Thank you.
16 August 2026
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Who knew that buying a car could be so…
Who knew that buying a car could be so easy?? The car was as expected following the photos and description, the information and ease of getting the paper work in place was seamless, and the handover quick and easy. Thank you Cinch!
16 August 2026
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Reply from cinch - Derby Superstore
Thank you for your 4-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Vehicle sold after booking a viewing
My wife called Cinch to ask about an MG4 at the Derby EV centre, she booked an appointment to go and see the vehicle. A confirmation email was sent with the following words included “Your car is ready and waiting. We've secured it just for you so no one else can snap it up.
And while you're counting down the days, get to know your MG MG4 with a full 360° virtual tour.”
Half an hour before leaving home for the viewing my wife was left a voicemail to say vehicle had now been sold.
That’s how you build trust with your potential customers.
15 August 2026
Unprompted review
Reply from cinch - Derby Superstore
Thank you for taking the time to leave a review for us.
We do appreciate all the feedback we receive and we’ll use the information you’ve provided to continue to improve our service.
Kind Regards,
cinch- Customer Experience Team
You have to bite the bullet eventually...
Most of my experience buying the car was good: the people I spoke to about the car before I bought it; the person I met and spoke to when I collected the car; the car itself is good. My only reservations were the cost of transferring the car from Derby to Brighouse and the cost of the car - the dealer premium. I've been looking for a car for 22 months and you have to 'bite the bullet' sometime.
12 August 2026
Reply from cinch - Derby Superstore
Thank you for your 4-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Great priced car and easy process.
Great priced car in really good condition. Really straight forward process including delivery and part exchange. Would recommend to others.
15 August 2026
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Jerome: ⭐ driver!
We took delivery of our i3S. What a car!
But we knew that. What we loved was Jerome, our delivery driver. What a lovely man. 10/10 for him. Everything else: perfect so far!
13 August 2026
Unprompted review
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
IAN NEAL- Was very helpful
IAN NEAL- Was very helpful, polite and a funny man- enjoyed my experience with him
10 July 2026
Unprompted review
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Very nice experience with Cinch Derby…
Very nice experience with Cinch Derby the two members of staff I spoke to on the phone were excellent. I bought a Polestar 2 and so far I am very happy with my purchase 👍🏻
9 August 2026
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
10/10 at Derby branch
10/10 at Derby branch
Emily and Ian both did everything for me I had absolutely nothing to worry about.
14 August 2026
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Fantastic service
Fantastic service, helpful friendly no pushy sales people. This is my 3rd car from Cinch would recommend it !!
13 August 2026
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Brilliant service from Ian Neal 10/10
Brilliant service from Ian Neal 10/10
Made the new car swap enjoyable
Grate guy thanks again Ian
13 August 2026
Unprompted review
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
James Hull.
James Hull.
The purchase was rather prolonged due to my techno phobia using my phone.James was very reassuring and was really helpful throughout the process. Many thanks.
13 August 2026
Unprompted review
Reply from cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
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