Cigsspot Reviews 597

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent service and responsiveness of the company's representatives, who are often praised for their professionalism and quick replies to queries. Many people are satisfied with the quality of the products received, noting that items are genuine, well-packaged, and arrive intact. However, some people were dissatisfied with aspects of the ordering and delivery process. Issues such as slow delivery times, lack of tracking information, and orders arriving incomplete or incorrect were mentioned. A few customers also reported problems with customs seizures and difficulties in obtaining refunds for undelivered products.

What people talk about most

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise the reliable delivery,... See more

Delivery service

Consumers find delivery service to be ambiguous. While some reviewers praise fast shipping, with orders... See more

Service

Clients share positive opinions on service, consistently praising its professionalism, efficiency, and... See more

Product

People report ambiguous experiences with product. While some customers praise the great quality of products,... See more

Response time

Reviewers highlight ambiguous aspects of response time. Many customers praise the responsiveness of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have ordered 3 times from this company, and the first 2 times although the cigarettes took a long time to arrive, and no tracking was provided they did arrive as promised. The fake names, product d... See more

Company replied

Rated 3 out of 5 stars

This is a scam site. Ordered and paid. Received email saying that tracking info would be sent and a week later am still awaiting tracking number and get no response when trying to contact them EDIT:... See more

Rated 3 out of 5 stars

I have been buying from cig spot for over 2 yrs,other than the funky pics on the cig boxes, they were top notch, I would have gave then 5 stars but there shipping sucks now. I dont drive So having to... See more

Company replied


Company details

  1. Cigar Shop

Written by the company

Buy cigarettes online at http://Cigsspot.com . The brands we have are 100% original. 4.20$ average per pack. Free worldwide shipping.


Contact info

3.9

Great

TrustScore 4 out of 5

597 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 84% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good customer service

Good customer service. Even though I returned my order, but it’s my personal mistake, I ordered ones I didn’t like, trying to find different ones. It happens I like that all my questions were answered promptly. Thank you Rachel

18 January 2024
Unprompted review
Rated 5 out of 5 stars

Henry is the BEST

I been Ordering from this company for a year now, and they are amazing company to deal with! I absolutely 💯 LOVE ❤️ them! And there product is so much better than USA (less toxins) and a HELLA LOT CHEAPER! Also the shipping and packages arrive usually within 10 days and packaged so neatly and never damaged! I LOVE HENRY!

13 January 2024
Unprompted review
Cigsspot logo

Reply from Cigsspot

Thank YOu! We Love you too:))

Rated 5 out of 5 stars

Cigspot

I’ve been buying from Henry for over 2 year now, I have never had a problem with any of my orders and everything’s been great I will keep buying . tracking my order is easy

15 December 2023
Unprompted review
Cigsspot logo

Reply from Cigsspot

Thx for the review - we appreciate it!

Rated 5 out of 5 stars

Always trust this site------best ever…

Always trust this site------best ever and on time and no problems and very satisfied - Henry is get with quick responses - don't listen to negative reviews - THEY ARE WRONG!!

12 January 2024
Unprompted review
Cigsspot logo

Reply from Cigsspot

Thx for the review - we appreciate it!

Rated 5 out of 5 stars

Cigspot is a company you can trust to deliver all your smoking needs without worry. They ARE the real thing.

Cigspot is a company you can trust to deliver your product on time and with absolutely no funny business. I was skeptical at first having been scammed by other companies but after over three years ordering monthly from Cigspot I have never been dissatisfied with their services or their product. In fact, they keep you up to date on everything and even have a personal feel to their care and customer service. Every once in a while there may be a shipping issue but considering the distances they ship and also the state of the world they are amazingly on top of everything. If you smoke, then they are really an excellent way to acquire your preferred product. 100% satisfied.

12 January 2024
Unprompted review
Cigsspot logo

Reply from Cigsspot

Thank you for the great review !

Rated 5 out of 5 stars

I have been a customer now for over 2…

I have been a customer now for over 2 years and they are great. Yes shipping takes awhile so plan on it. Average delivery time after order is 14-17 business days to East coast USA

1 January 2024
Unprompted review
Cigsspot logo

Reply from Cigsspot

Thank you for the great review !

Rated 5 out of 5 stars

Amazing Business!

Amazing experience! 100% trustworthy. Great communication. So happy with their service, wish more people would trust and use them. Thank you so much! Used them at least 6 times and plan to continue in the future.

30 April 2023
Unprompted review
Cigsspot logo

Reply from Cigsspot

Thank you for the great review !

Rated 5 out of 5 stars

Incredible customer service

I've been ordering for several years, and I almost always receive my shipment with a month or so. In the few instances when I haven't, they always they bend over backwards to make things right. Customer service is A++.

12 January 2024
Unprompted review
Cigsspot logo

Reply from Cigsspot

Thank you for the great review !

Rated 5 out of 5 stars

Love Henry & His Services

Have used Henry's services many times and he's always been fantastic. Shipping will depend on USPS when ordering from the US - but that's easily trackable. Highly recommend.

10 January 2024
Unprompted review
Rated 4 out of 5 stars

Good product

Good product, expert packaging. It was a bit long to receive the product.

4 December 2023
Unprompted review
Cigsspot logo

Reply from Cigsspot

Thats because its Holiday season now. Usually we process the orders much faster!

Rated 3 out of 5 stars

Credit card problems

I was able to buy my first order with a credit card. Why is it not accepting it now?

21 December 2023
Unprompted review
Cigsspot logo

Reply from Cigsspot

We dont have a "credit card problem"- we just dont accept credit cards as payment.
But that is not the reason giving us a bad review. We provide you with great service, send you quallity cigarettes and saved you money on taxes - and for that you gave us a bad reviw((

Rated 5 out of 5 stars

After conducting extensive research on…

After conducting extensive research on various websites, I discovered that this particular site stood out as highly dependable due to its abundance of positive feedback. Consequently, I proceeded to place my initial order and was pleasantly surprised to find that the cigarettes I received were precisely what I had requested. This delightful experience has left me eager to repeat it in the future.

24 October 2023
Unprompted review

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