Frequently order from Cigars.co.za and every order has been delivered on time (or even before). My last order they notified me about a stick not being in stock and asked if they could replace it wi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The order and delivery were very smooth and straightforward. I love the packaging as it preserves the cigars very well. Cigars were incredibly smooth — earthy on the nose, caramel on the draw, and lea... See more
Company replied
So far the best cigar retailer I have found in South Africa. Good selection of cigar brands (although I would love it if they would consider stocking Camacho especially the Connecticut Toros). The cig... See more
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Ordering was easy, had an issue with payment (me being the issue, not their website), they followed up and assisted me. They then followed up again as soon as they realised they were out of stock of t... See more
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Company details
Written by the company
Cigars.co.za is South Africa’s leading specialist in premium cigars, offering one of the biggest curated selections available in the country. Our focus is on quality, authenticity, and consistency, supported by a knowledgeable team passionate about helping customers at every stage of their cigar journey. All cigars are stored in professionally managed humidors, maintained at optimal temperature and humidity to ensure that every cigar reaches you in perfect condition. PedroPortia Cigar & Champagne Lounge in Fourways is the flagship lounge associated with our online offering, providing a sophisticated, welcoming environment to enjoy our cigars on‑site. The lounge features an extensive walk‑in humidor, a premium bar selection, and attentive service, making it an ideal setting for both relaxed visits and special occasions. Together, Cigars.co.za and PedroPortia combine expert online service with a high‑end lounge experience, positioning us as a trusted destination for cigar lovers across South Africa.
My promise to you
Written by the company
- You will get the best kept cigars in the fastest way possible!
- All our cigars are kept in a temperature and humidity controlled warehouse. With no delays, as everything you see is in stock, together with a courier company that is proven to be the fastest, you will get your cigars before you can say: supercalifragilisticexpialidocious
Our shipping promise
Same day and next day deliveries
JNB / PTA area same day delivery on orders completed before 10am. The rest of South Africa, all orders are delivered the following working day. (Rural areas can take 2-3 days extra)
Contact info
PedroPortia Cigar Lounge, The Gantry Lifestyle Center, Cnr Witkoppen and The Straight av, 2021, Fourways, South Africa
- 0713518820
- Smoke@cigars.co.za
- cigars.co.za
4.9
Excellent
859 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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i did not receive my order
30 April 2026
Reply from Cigars.co.za
Hi Moribula, Please be aware that our business is not logistics. We do not own The Courier Guy and neither do we control their routes. We simply use them as our selected logistic company, as they are the fastest and most reliable courier company we have used in South Africa.
You have placed a total of 115 orders since 2020.
There is the SECOND time that The Courier Guy experienced delays with your order. All other 113 orders were delivered on time.
2 weeks ago I even sent you a hand crafted pen with the cigar brand you always order as a gift, and you didn’t even take time to say thank you.
However, 1 order gets delayed due to The Courier Guy and you rate us 1 star?
I find your rating is extremely unfair and damaging to our company and does not reflect our values we stand for as a business.
In future try and reach out to the companies by email or via a phone call before leaving a damaging review. We could have queried with the Courier guy the reason for the delay on your order, even though you get provided a tracking number and you can reach out directly to the courier company.
GREAT SERVICE GREAT PRODUCT!
1st: Speedy delivery service!
2nd: My friend loved his cigar. The fact that it was put in this cute wooden case, made it so much more special.
I will definitely order again to fill up his wooden cigar case.
Loved it!
16 April 2026
Reply from Cigars.co.za
Thank you for the great review Jessica! Im happy he loved it! =)
I am always in awe of the fast delivery…
I am always in awe of the fast delivery times and wonderful customer service!
18 April 2026
Reply from Cigars.co.za
Thank you so much for the trust given in us to handle your cigar necessities! =)
You fulfilled my order and it was…
You fulfilled my order and it was delivered in record time with no hassle. Thats great service 👍 thank you
17 April 2026
Reply from Cigars.co.za
Thank you so much for the great review Hennie! That’s how we roll!
Reply from Cigars.co.za
Thank you for the great review Siya
The service was exceptional
The service was exceptional. Instant updates and same day shipping.
I would highly recommend
30 March 2026
Reply from Cigars.co.za
Thank you for the awesome review Gordon, much appreciated!
Frequently order from Cigars.co.za and…
Frequently order from Cigars.co.za and every order has been delivered on time (or even before).
My last order they notified me about a stick not being in stock and asked if they could replace it with another. To my surprise they replaced it with a cigar twice the cost, Pedro and team are exceptionally good at what they do!
31 March 2026
Reply from Cigars.co.za
Nico, you a star! Thank you so much for the awesome review!! highly appreciate it!
Reply from Cigars.co.za
thank you so much Nishendra for the awesome review!
Excellent service as always
Excellent service as always. Correct orders and speedy deliveries. The products are original with no doubts.
27 March 2026
Reply from Cigars.co.za
Thank you so much for the confidence and great review! Always a pleasure!
The delivery was quicker than Amazon!
25 March 2026
Reply from Cigars.co.za
ahaha thank you so much Ronald for the awesome review!
Reply from Cigars.co.za
thank you so much for the awesome review Godfrey!
The speed of delivery and carefully…
The speed of delivery and carefully packaged goods was perfect. Thanks
23 March 2026
Reply from Cigars.co.za
Thank you so much for the great review Abdulaziz, highly appreciate it!
Reliable and professional service, guaranteed.
Reliable and professional service, guaranteed. Cigars delivered surprisingly quickly after ordering online and always delivered in great condition. Highly recommended.
13 November 2025
Reply from Cigars.co.za
Thank you so much for the awesome review and your trust Tim!
its always a pleasure dealing with…
its always a pleasure dealing with Cigars.co.za
fast and reliable delivery
18 March 2026
Reply from Cigars.co.za
thank you so much Nadine! always a pleasure to help you!
Reply from Cigars.co.za
thank you so much for the awesome review! we highly appreciate it!
Perfect online cigar shop!
Easy access to many cigars. Fast delivery, outstanding quality!
13 March 2026
Reply from Cigars.co.za
Thank you for the awesome review Wanda! Much appreciated
It was a gift for my friend
It was a gift for my friend , I let you know what he thinks once he received it. It was carefully packed .
5 March 2026
Reply from Cigars.co.za
Thank you so much for the great review Peter!
Good Service
Great product it always arrives on time and in good condition.
Never any problems:)
5 March 2026
Reply from Cigars.co.za
Thank you for the awesome review Darren! Much appreciated !
Excellent service!
Excellent service for sure and the packaging is great. Will definitely order again.
24 February 2026
Reply from Cigars.co.za
Thank you so much Darrel! Much appreciated!
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