Frequently order from Cigars.co.za and every order has been delivered on time (or even before). My last order they notified me about a stick not being in stock and asked if they could replace it wi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The order and delivery were very smooth and straightforward. I love the packaging as it preserves the cigars very well. Cigars were incredibly smooth — earthy on the nose, caramel on the draw, and lea... See more
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So far the best cigar retailer I have found in South Africa. Good selection of cigar brands (although I would love it if they would consider stocking Camacho especially the Connecticut Toros). The cig... See more
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Ordering was easy, had an issue with payment (me being the issue, not their website), they followed up and assisted me. They then followed up again as soon as they realised they were out of stock of t... See more
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Company details
Written by the company
Cigars.co.za is South Africa’s leading specialist in premium cigars, offering one of the biggest curated selections available in the country. Our focus is on quality, authenticity, and consistency, supported by a knowledgeable team passionate about helping customers at every stage of their cigar journey. All cigars are stored in professionally managed humidors, maintained at optimal temperature and humidity to ensure that every cigar reaches you in perfect condition. PedroPortia Cigar & Champagne Lounge in Fourways is the flagship lounge associated with our online offering, providing a sophisticated, welcoming environment to enjoy our cigars on‑site. The lounge features an extensive walk‑in humidor, a premium bar selection, and attentive service, making it an ideal setting for both relaxed visits and special occasions. Together, Cigars.co.za and PedroPortia combine expert online service with a high‑end lounge experience, positioning us as a trusted destination for cigar lovers across South Africa.
My promise to you
Written by the company
- You will get the best kept cigars in the fastest way possible!
- All our cigars are kept in a temperature and humidity controlled warehouse. With no delays, as everything you see is in stock, together with a courier company that is proven to be the fastest, you will get your cigars before you can say: supercalifragilisticexpialidocious
Our shipping promise
Same day and next day deliveries
JNB / PTA area same day delivery on orders completed before 10am. The rest of South Africa, all orders are delivered the following working day. (Rural areas can take 2-3 days extra)
Contact info
PedroPortia Cigar Lounge, The Gantry Lifestyle Center, Cnr Witkoppen and The Straight av, 2021, Fourways, South Africa
- 0713518820
- Smoke@cigars.co.za
- cigars.co.za
4.9
Excellent
858 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great service
Great service. Great selection of cigars. Hillel, Jose and Pedro know everything worth knowing about cigars and can guide you through their products.
8 June 2026
Unprompted review
Reply from Cigars.co.za
thank you so much for the awesome review Richard! much appreciated!
I appreciate the amazing service and…
I appreciate the amazing service and fast delivery it was. Truly trustworthy and reliable
29 May 2026
Reply from Cigars.co.za
Thank you so much Dimakatso! we are here to help!
Reply from Cigars.co.za
Thank you so much for the awesome review Fiorenzo!
Really fast service and excellent…
Really fast service and excellent prices. The site makes it really easy to navigate and order.
27 May 2026
Reply from Cigars.co.za
Thank you so much for the great review Barry! highly appreciate!
Excellent service
Ordering was easy, had an issue with payment (me being the issue, not their website), they followed up and assisted me. They then followed up again as soon as they realised they were out of stock of the one item. Really friendly and professional, great experience, and fortunately I qualified for same day delivery.
24 May 2026
Reply from Cigars.co.za
Thank you so much for the awesome review Justin! Highly appreciated! And we are here always to help!
Reply from Cigars.co.za
Thank you so much for the awesome review Roy!
Reply from Cigars.co.za
Thank you so much for the loyalty Philip! We are always happy to help
Reply from Cigars.co.za
Thank you so much for the great review Jackie!
Reply from Cigars.co.za
Thank you so much for the great review Kevin!
Executed quickly and without a problem
11 May 2026
Reply from Cigars.co.za
Thank you so much for the grate review Alan, always a pleasure!
The seller very unprofessional have no…
The seller very unprofessional have no idea how to adhere to customer service
9 May 2026
Reply from Cigars.co.za
There was nothing unprofessional from our side.
You placed 2 orders, which i think the first one you were unable to process payment, and then the second one you successfully paid.
Our system automatically canceled the one that was not paid which you got a notification, and the second order was marked as shipped with the tracking number.
However, you sent an email querying this, and we gave you the explanation that there were 2 orders placed which one was paid and the other wasn’t. This means there was 2 order numbers which you did not take note of.
The paid order was shipped and delivered the following day, and then you send as an insulting email that we are unprofessional?
In NO WAY we were ever unprofessional. Your emails are demanding, rude and full of insults, you have no manners on how to speak to people, and this is not our fault.
Specially when you are unable to understand that you made 2 separate orders with DISTINCT order numbers and then start to send us rude emails about something you did and do not understand.
Easy buy on the website
Easy buy on the website, quick turnaround delivery time . Good quality product
21 April 2026
Reply from Cigars.co.za
Thank you for the great review Ayanda, much appreciated
Quick delivery 🙏🏾
Quick delivery 🙏🏾
Only downfall is that there was no communication that you don’t delivery on weekends and public holidays …
1 May 2026
Reply from Cigars.co.za
Thank you for the review. That information is written on our website under Shipping terms and conditions.
Reply from Cigars.co.za
Thank you for the review Toby. Due to Cuba’s current state of affairs, it’s extremely difficult to get what we want or even in the quantities we want. It’s a take it or leave it situation, which consumers don’t understand.
Absolutely great service
Absolutely great service, placed order after 21:00 Wednesday evening, received deliver Thursday afternoon. And what a great smoke it was. Legendary service as always.
28 April 2026
Reply from Cigars.co.za
Thank you for the great review Marinus! Much appreciated
Reply from Cigars.co.za
Thank you for the great review Matthew!
I order often and the experience is a…
I order often and the experience is a joy everytime. Very quick and neat delivery.
26 April 2026
Reply from Cigars.co.za
Thank you so much for the awesome review Werner! Much appreciated!
Reply from Cigars.co.za
Thank you so much for the great review Jan!
Seamless ordering ,payment and fast…
Seamless ordering ,payment and fast delivery . Good cigars .
22 April 2026
Reply from Cigars.co.za
Thank you so much for the awesome review! Highly appreciate it!
i did not receive my order
30 April 2026
Reply from Cigars.co.za
Hi Moribula, Please be aware that our business is not logistics. We do not own The Courier Guy and neither do we control their routes. We simply use them as our selected logistic company, as they are the fastest and most reliable courier company we have used in South Africa.
You have placed a total of 115 orders since 2020.
There is the SECOND time that The Courier Guy experienced delays with your order. All other 113 orders were delivered on time.
2 weeks ago I even sent you a hand crafted pen with the cigar brand you always order as a gift, and you didn’t even take time to say thank you.
However, 1 order gets delayed due to The Courier Guy and you rate us 1 star?
I find your rating is extremely unfair and damaging to our company and does not reflect our values we stand for as a business.
In future try and reach out to the companies by email or via a phone call before leaving a damaging review. We could have queried with the Courier guy the reason for the delay on your order, even though you get provided a tracking number and you can reach out directly to the courier company.
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